IT Support Contacts
Does your business rely on the IT systems you have in place?
Could you manage without your server or servers?
Who maintains your systems and undertakes routine maintanance work?
Do you need to manage your IT Costs?
IT Systems have become the life blood of most originations today, they provide us all with instant communication with anyone around the world, yet what happens when they break? Smaller companies cant afford to have in house specialists looking after equipment. That's where MPR IT come in, we provide a full support service to our clients enabling them to run their business without the worry of IT.
Our open book support system give the full picture all the time, statistics and reports only a few clicks away. With a Fixed fee per server per year MPR IT budgeting is made simple as costs are kept low.
Server Mantaince Agreements / Support Cover
Guaranteed response times
1 hour call back
4 hours on-site or remotely fixing fault
Access to our on-line and telephone helpdesk
Weekly / Monthly / Quarterly / Annual Maintenance Schedule
Dedicated technical account manager
Emergency out of hours contact
Fixed fee per server per year of £750 + VAT
What is covered
Unlimited telephone / email support / helpdesk ( 8.30am – 5.30pm Mon – Fri )
Troubleshooting 1st to 3rd line cover
Monthly and yearly site review meetings
All Microsoft Windows server components
WSUS monitoring
All routine maintenance
Microsoft server maintenance
Microsoft Exchange server maintenance
Backup checking
Critical and security update installation
Emergency server rebuild / software reloads
Real-Time monitoring
Firewall Checks and Setup
Anti-virus Software Checks and Installations
Server space and uptime
Pricing
£750.00 + VAT per server per year
Guaranteed response times
Technical engineer on-site and remote support
Manageable IT costs
No hidden fee’s or surprise bills
Network device configuration (Wireless access points, routers, switches, etc.)
Cabling (not including fibre optic termination)
Desktop / laptop / printer and other peripherals troubleshooting
Removal of virus / spyware
Software installation
Computer health checks
Workshop repairs and upgrade engineering time
Normal Business Hours
Cover Type |
Contract Price Per Hour |
Onsite Support (Kent) |
£80 |
Onsite Support (London +) |
£100 (Min 2 Hours) |
Remote Support |
£80 (Billed Per 15mins) |
Areas Covered
MPR IT Cover the following area's
Southeast:
Basildon - Chelmsford - Eastbourne - Hastings - London - Maidstone - Portsmouth - Southampton - Isle Of Wight (IOW)
Kent:
All of Kent Including - Ashford - Canterbury - Dartford - Deal - Dover - Folkestone - Gillingham - Gravesend - Herne Bay - Maidstone - Sevenoaks - Sittingbourne - St Peters - Tunbridge Wells - Whitstable
East Sussex:
All of East Sussex Including - Bexhill on Sea - Brighton - Crowborough - Eastbourne - Hailsham - Hastings - Hove - Lewes - Newhaven - Peacehaven - Portslade - Saltdean - Seaford - St Leonards - Uckfield
London:
All of London and sourrounding area's
