Business Focused IT Support
Viewing posts from: May 2016

June Newsletter

by Nicki Dowsett in General, Helpdesk, Industry News, IT Support, IT Systems, Monthly Newsletter, MPR, Office 365, Password Security

Welcome to our June newsletter.  Now that summer has arrived we are entering one of our busiest periods of the year.  For many of our customers this a quieter time for their own business; so this is when MPR IT are called upon for more complex projects.  If you are considering an office move, new servers or installation of wireless networks or anything else please contact us as soon as possible to ensure we can complete the work in the time frame you require.

Happy 8th Birthday

We are excited to be celebrating our 8th Birthday here at MPR IT.  When Alex, Andy and Richard started this venture back in 2008 they set out to change the way that IT Support was delivered to clients throughout Kent and the South East.  Now 8 years later they can proudly say that this has been achieved and continue to look out they can continue to break the boundaries in supporting our customers.  Congratulations guys and Happy Birthday MPR IT.

Happy 8th Birthday

Happy 8th Birthday

Customer Feedback

For those of you that have contacted our help desk for support will know that we regularly carry out feedback surveys on work carried out by the team.  We are extremely proud to say that this feedback is extremely positive and our overage result over the last 6 months 4.84 out of 5.  Thank you to everyone that has completed the feedback survey our team are very pleased with the results, we are now clearly going to have to look at how we can push them even further to excel and get a full 5 out of 5.

Well done

Well done

Customer Security

MPR IT take security extremely seriously and with increased attempts of companies being victim to attacks, we have looked at ways to ensure we hold our customer data securely. With this in mind we would like to ensure our records are up to date of authorised employees at your business to provide certain information to, or that can authorise quotes for any additional work to be carried out. This also includes authorisation for password resets.  Our Customer Services rep, Nicki will be contacting each company in the next few weeks to complete an Authorised signatory form to ensure we have the correct information on our records.  We know that personnel and positions can change within our clients business and telling us of changes can be a low priority.  We would appreciate if you are contacted by Nicki if you can return the information to us as soon as possible so that we can keep your data correct and secure.

New Website

Our new website has now been launched which we have been working hard on for a few months now.  On the new page you will find case studies of many of the projects we have completed over the last 8 years.  Some of which we have been able to complete where larger organisations have said it is impossible.  Please head over to the new site and see the full range of projects we are able to work on to make your business more efficient in terms of technology.

MacMillan Cancer walk

As many of you know Richard is an avid walker in his spare time and has recently been enjoying his summer break by walking The Pennine Way.  This is no mean feat and is just over 250 miles in total.  In June he will be taking a short stroll in comparison and will be taking part in The South Coast walk from Brighton to Eastbourne approximately 26 miles in aid of Macmillan Cancer.  If you would like to support him in this worthwhile cause please head over to his Just Giving page  Many of you may have had sadly experience of a friend or loved one suffering from Cancer and this is a fantastic charity that help both those suffering and their families in hard times.

MacMillan South Coast Mighty Walk

Blogs & Social Media

News stories have been a bit slow of late, and so you may have noticed we have not posted as much on our social media and blogs.  We strongly believe that we only post worthwhile news stories and keep you up to date on information only that is of interest.  On our new website you can still find all our historic blogs including our latest one on Office 365 and how your business can benefit from cloud based storage. Please also make sure you follow us on Linkedin, Facebook and Twitter for the most update posts.

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Office 365 and flexible working

by Nicki Dowsett in MPR, Office 365

Office 365 – allowing flexible working approach in the modern day

Having spent most of my working life in an office environment with onsite servers and personal PC’s and shared drives, I now work from home on a laptop with little option for back up.  When I first took on this role at MPR IT I was little concerned as to how I would connect easily with the office and what would happen if my laptop died on me.  I had taken a break from my career for 2 years after having my son and so had lost touch with some of the new ways that software and technology had moved on in what I thought was a relatively short period of time.  When the team almost laughed at me hysterically I was a little surprised – “Office 365 Nicki, it’s so simple even you can use it.”  Charming I thought.  So 2 years later working with MPR IT, I have no worries at all about how safe my documents and emails are should my laptop decided it has had enough, and whether I am working at home or visiting the office I have access to all my documents and emails with ease.  I can easily share a file with a colleague, and they can edit the document as required without having to email it back and forth, same as when I was office based with shared drives on the servers.  I can also share documents with a customer should the need arise.  When sharing files the recipient will only have access to the information I allow and not all my files.

No matter where I am in the world (though the days of travelling are pretty limited now), as long as I have access to the internet I can access all my files and emails by simply logging on Office 365 website.  In the couple of years that I took out it seems the whole style of working for many organisations has changed and become a lot more flexible.  We no longer need to be in the office and at a PC, we can use our phones, tablets and laptops wherever we are even on a train with WiFi.  It means no more working late in the office because you have been out at meetings all day, with Office 365, you can log in and catch up at a location more convenient to your needs.

Office 365 is a cloud based service, so depending on your business needs there is no need for large servers taking up valuable office space.  The data is stored off site at a data centre or “in the cloud” and you are safe in the knowledge that everything is secure and easily accessible for you.

Office 365 and a flexible working approach

Office 365 and a flexible working approach

Please see our Office 365 web page for for full details, case studies and a guideline of some of the package prices we can offer, however MPR IT can offer a wide range of options.  Whether you are a sole trader or a large corporation we will discuss your needs and priorities, and ensure you have the package that suits your requirements. Migration from your current set up is simple and can be timed to ensure minimal disruption for your business, with no loss of historical data and the knowledge that our team are highly experienced in this field you too will soon be able to access your documents from your smartphone, tablet or laptop anywhere with an internet connection.



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