by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks
Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.
After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”
In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure.
With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business. By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.
11 Years on from the start
Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East. With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.
The team handle over a thousand support tickets each month with 97% closed within an hour. To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.
Moving to Henwood Industrial Estate
Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand.
It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate. Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions. The project to refit the office took about 3 months and involved using our own knowledge, experience and skills. Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.
With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse. No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.
Training & Encouraging the Team
Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry. We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future. Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions. Support is provided for any team member that would like to further their knowledge or qualifications.Read more
Working with a wide variety of businesses, MPR is often asked which is the best available and the most suitable antivirus protection. The team at MPR IT review new technology and software regularly to ensure that not only are we are able to offer impartial advice but also the most suitable and cost-effective solution for all customers.
The market for antiviral software is wide and varied for both home or office options. It can become confusing and time consuming in making the right decision as to which is best for you. From our experience over the last 11 years and the changing threats to cyber security we have researched and reviewed the options for antiviral software and can recommend Webroot as the best and more comprehensive package available presently.
With simple security management Webroot offers Predictive Threat Intelligence, keeping end users safe and productive by blocking malicious inbound traffic and stopping phishing in its tracks
Founded in 1997, Webroot has been protecting businesses and home users worldwide for over 20 years. Offering experience and expertise by innovating, refining, and applying machine learning for effective cybersecurity since 2007. In 2011 Webroot became fully cloud-based since 2011.
Despite numerous attacks and news stories there continues to be a rise on cyber attacks throughout the world. While a large number, of businesses are becoming more aware of the potential threat to malware and ransomware, the criminal organisations are constantly adapting the ways in which they can attack your networks. Webroot can protect your business both in the office and out and about with the mobile security option.
To discuss how your business can benefit from Webroot for your antivirus software please contact our Sales team on 0800 030 20 30 option 2 or email firstname.lastname@example.orgRead more
We are pleased to welcome Nick to our Sales and Account Management team.
Nick is a proactive, adaptable and conscientious Senior Business Development Team Manager with over ten years experience in Business and Retail Sales Development. Nick likes to overcome challenges through a tenacious and questioning approach – drawing on a wide range of technical and functional experiences. An articulate and diplomatic communicator plus an effective team player with strong coaching skills. Consistently working to the highest professional standards and thriving when working as part of a cohesive team, we are excited to welcome him to the team.
Nick has recently moved to Dymchurch to be close to the beach and enjoys spending time with family and friends by the sea, playing pool for his local pool team & generally enjoying the sun !Read more
March Team Member of the Month
Each month the team at MPR IT are asked to put forward their nomination for Team Member of the Month and their reasoning behind the decision.
We are pleased to announce that this months winner is none other than Bill Van Doorn. Having been with us since 2015, Bill joined us to work and support the Tech team.
Bill came out on top of a close battle between several employees, here are some of the comments from the team:
“Always available to help.”
“My go to guy whatever the problem.”
Originally from Holland, Bill moved to the UK to join the team at MPR IT. Starting his career in IT in Holland, when the industry changed in the early 2000’s he decided to leave IT.
Following his passion for cooking, he trained as a chef working his way up from Sous chef to Head chef in various restaurants with expertise in classic French and Italian cooking. After 10 years in the profession he decided he was not enjoying it as much as he had been. So decided to get back into IT, so he packed up, left everything behind and moved to Ashford to start a new chapter in his life.
Bill is a very busy person outside of his work life and is also a music producer and has co-founded his production company. He also is very interested in on-line gaming. And still loves to cook for friends and family – not forgetting the team in the office!
Since joining MPR IT he has taken on the role on the Tech helpdesk and is also responsible for our stock room due to his great organisational skills. He continues to further his knowledge in IT studying in his spare time and is pleased to have made the move to work within the team .
Congratulations Bill – Well deserved winner.Read more