Many offices are much emptier than usual with people working from home and it probably feels very surreal. It’s much the same here at MPR IT, many of the team are working hard from home to provide continued support to our customers.
For remote working sessions to continue to the best of network capability we are recommending a few ‘Out of Office House Keeping’ tasks. These should be carried out when anyone visits the office to collect post or a random forgotten folder and will help to keep your IT (and business) running.
Server Room Temperature
The temperature in your server rooms is kept low to ensure that machines do not overheat and stop working. Whilst we have monitoring systems to check that servers are running well, we, unfortunately, cannot monitor the temperature. If your air-conditioning fails the fans will kick in but will ultimately blow hot air around causing the machines to overheat. Whenever anyone visits the office please ask them to check the air-conditioning is still working and that the temperature is at the recommended level.
Warning Lights or Alarms
Please inspect the servers to check for any warnings or unexpected lights. If you do notice anything unusual please take a photo of the issue and email it to firstname.lastname@example.org and we will check this for you. With the recommendation to stay at home, to keep everyone safe we would like to avoid site visits if possible, photos or videos of the issue will help our team to diagnose the problem.
Checking that your backup storage is doing its job could be one of the most important things. Should there be a failure to the servers your backup will be invaluable in restoring your data and keeping your business running.
For customers with monitoring as part of their contract, we will be continuing to monitor as normal, however, these housekeeping tasks should additionally take place where possible.
If you currently do not have monitoring as part of your contract with MPR IT and would like to consider this please contact our Sales team on 0800 030 20 30