about us
Delivering no-nonsense, jargon-free IT support since 2008
MPR IT was founded in 2008, by three Kent-based IT experts who wanted to offer a truly customer-focused service.
Their many years of working within IT at senior level allowed them to identify areas that customer service could very much be improved, with the aim of gaining a reputation for high standards and excellence.
Why we’re different
What we offer
Our success and reputation has been built upon giving honest impartial advice and consultation, excellent customer service, bringing value for money and showing a good return on investment.
- A more personal service
- Jargon-free explanations
- Agreed and kept to timescales
- In-house provision of services (no outsourcing / sub-contracting)
- Completion of whole project (everything under the MPR IT roof)
- More cost-effective solutions
- More tailored and future-looking, to help meet business objectives
- High level consultation to understand the business and what’s needed
- Value for money
- Return on investment
- The right solution at the right time
Our clients
Here is a small sample of the clients MPR IT works with
Meet the management team
Alex Mendes
Technical Services Director
Richard Procter
Technical Support Director
Andy Ransley
Commercial Director
Susannah Wilson
Accounts and Finance Manager
David Thompson
Project Manager – Technical Services
Graham Marcroft
Head of Service Delivery
Ben Godfrey
Commercial Manager
Nicki Dowsett
Marketing Manager
Our History
MPR IT was born following the vision of three Kent based IT experts and engineers: Alex Mendes, Richard Procter and Andy Ransley.
2008
Alex, Richard and Andy started MPR IT, in a garden office with a vision to improve how IT support is delivered.
2008
Moved to our first office at The Glenmore Centre
2012
Awarded the South UK Regional Chamber Of Commerce Excellence in business award for Commitment to People
2014
Moved to Wotton Road to accommodate growing staff
2014
Now employing 12 members of staff
2018
Celebrated 10 years in business
2019
MPR Technical Services was developed, following increasing demands for larger projects in a wide range of new and refurbishment builds.
2019
Moved to Fraser House after having outgrown existing office. This larger premises would facilitate the existing team, but also allow for future growth.
2019
Selected as Finalist in Ashford Business Award in two categories – Small Business Award and Customer Service
2021
Selected as Finalist in Ashford Business Award in two categories – Small Business Award and Customer Service.
MPR IT Downloads
Useful downloads and guides
- MPR IT Solutions Terms of Business – Updated January 2022
- MPR IT GDPR Privacy Notice To Our Clients
- MPR IT Solutions Terms of Website Usage
- MPR IT Solutions Website Privacy Policy
- MPR IT Solutions Acceptable Usage Policy of the MPR IT Website
- The MPR IT Solutions Website Cookie Policy
- The MPR IT Solutions User Support Guide – How to contact the MPR IT Helpdesk
All our service updates
System Status
- Email Filtering No Known Issues
- Office 365 No Known Issues
- Web Hosting No Known Issues
- Webroot No Known Issues
- Hosted Wireless No Known Issues
- Site Monitoring No Known Issues