Business Focused IT Support

MPR IT are recruiting again

by Nicki Dowsett in Engineers, General, Helpdesk, IT Support, IT Systems, Recruitment

After our previous recruitment drive we are pleased to welcome on board several new members of the team, however as a very busy summer draws to a close, the time has come for MPR IT to recruit again

The vision at MPR IT Solutions has always been to never sacrifice our high level of customer service for growth.  To enable us to provide the high level of service, that our clients demand, we are currently recruiting a number of positions to our Helpdesk.

We are looking for hardworking, experienced individuals to join our ever-growing team.  We require team members with a variety of skills that will allow us to maintain the exemplary service we already provide.  Interacting with customers will be required daily via multiple forms of communication, including on the telephone and through email, so excellent communication skills are essential.

2nd Line Support Engineer

The role consists of providing technical IT support to a wide variety of companies and will require someone who can adapt to different situations and changing demands using their skills to work through issues in a methodical and dynamic manner.

Daily tasks will include customer liaison, processing tickets for support requests using remote access tools and sometimes on-site visits, being the escalation point for the 1st Line team whilst managing their own workload.  Strong investigative and technical skills are critical for this position within a fast paced and sometimes high-pressure environment role.

3rd Line Support Engineer

The position of a 3rd Line Support Engineer covers the more complex areas of design, configuration and support of Windows server environments and networks.

You will be liaising with clients as a technical lead, supporting new client onboarding, future planning of client IT systems; including system design, deployment and maintenance, whilst also providing ongoing 3rd line support as a key member of our Helpdesk team. The successful candidate must show a diverse mindset and hard-working ethic with exceptional verbal and written communication skills.  You will be able to manage your own workload, be an integral team player and have a genuine passion for IT.

For more information and full job descriptions please email: Claire@mpr-it.co.uk

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Exclaimer Cloud – Email Signatures for Office 365

by Nicki Dowsett in Exclaimer Cloud, General, IT Support, IT Systems

Exclaimer Cloud – Email Signatures for Office 365


MPR IT Solutions are pleased to announce that we are now authorised partners with Exclaimer Cloud – an email signature management service used in conjunction with Office 365. With a cost just £0.99 per person per month (plus initial set up and configuration costs) – Exclaimer is a simple straightforward service that means professional email signatures can be designed, managed and are automatically added to all emails sent from any device in one easy place.

Key Features & Benefits

  •  All Office 365 users get a full, dynamic and professional email signature when sending from every device, including smartphones, tablets and Macs.
  •  Email signatures designed and created using the cutting-edge Office 365 signature editor or choose from a variety of different template designs designed by the market leaders in dedicated email signature management solutions.
  • Individual personal contact details taken from your Office 365 Directory, guaranteeing that every user has the correct information in their email signature. Then, we can personalise each user’s signature with a photo image or anything else you decide is pertinent.
  • Easily add additional email signature elements like social media icons, promotional banners, legal disclaimers and more.
  • Ability to create internal, external or departmental signatures and allow your users to choose an Office 365 signature in Outlook as they compose a message. They’ll also see the signature on messages in their Sent Items folder!
  • Option to amend and add marketing campaigns to run over a time period you decide upon.
  • Email signatures are ‘stamped’ by Exclaimer’s regional Azure servers, passing email messages back to Office 365.
  • Built with the highest levels of security and control in place, this service has been awarded the ISO 27001:2013 Certification.

Options available:

  1. Once MPR IT have completed initial configuration and set up, we can offer a days training session so you can create your own your email signatures and control changes as you require.
  2. Through the Exclaimer Portal you can design your email signature with a standard template alternatively if you have a design in mind Exclaimer can create a new template for you.
  3. MPR IT manage your email layout design and create the email signature for you.  When you wish to make any changes or add promotional banners we can make these changes for you.

(all subject to additional costs)

Please contact MPR IT Solutions on 0800 030 20 30 option 2 or email us: sales@mpr-it.co.uk for full detailed information and pricings based on the number of employees and set up/configuration costs.

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Blolite Fibre training from Leviton

by Nicki Dowsett in fibre optics, IT Systems, Structured Cabling, Training

Many Thanks to Tony Simmons and Chloe Barnard from Leviton for taking time out to visit our new Office in Henwood Ashford and update MPR Technical Services engineers, Brad, James, Chris and our new Project Manager, Dave Thompson on the latest Blolite Blown Fibre IM2000 installation equipment in preparation for some upcoming Blown Fibre installation projects. Installing Blolite MicroDuct is a fantastic way for our clients to futureproof their Sites and Buildings for current and emerging technologies in fibre systems, saving unnecessary CAPEX costs that installing Dark Fibre incurs. Our clients won’t have to pay for their fibre requirements until it is actually required.

For more information on how MPR IT can install fibre cabling and future proof your business please contact us 0800 030 20 30 or see our website

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MPR IT are expanding and recruiting

by Nicki Dowsett in Helpdesk, IT Support, MPR, New Team Member, Recruitment

The vision at MPR IT Solutions has always been to never sacrifice our high level of customer service for growth.  To enable us to provide the high level of service, that our clients demand, we are currently recruiting a number of positions to our Helpdesk.

We are looking for hardworking, experienced individuals to join our ever-growing team.  We require team members with a variety of skills that will allow us to maintain the exemplary service we already provide.  Interacting with customers will be required daily via multiple forms of communication, including on the telephone and through email, so excellent communication skills are essential.

Helpdesk Administrator

We are looking for an organised individual to join our ever-growing friendly team to co-ordinate the day-to-day operation of the Helpdesk.  Interacting with customers will be required daily via multiple forms of communication, so excellent communication skills are essential. 
As a customer focused individual with a variety of skills your daily tasks will include generating tickets for new support requests, managing subscription services and customer liaison.  Organisational and troubleshooting skills are critical for this position as it is a fast paced and sometimes high-pressure role

2nd Line Support Engineer

The role consists of providing technical IT support to a wide variety of companies and will require someone who can adapt to different situations and changing demands using their skills to work through issues in a methodical and dynamic manner.

Daily tasks will include customer liaison, processing tickets for support requests using remote access tools and sometimes on-site visits, being the escalation point for the 1st Line team whilst managing their own workload.  Strong investigative and technical skills are critical for this position within a fast paced and sometimes high-pressure environment role.

3rd Line Support Engineer

The position of a 3rd Line Support Engineer covers the more complex areas of design, configuration and support of Windows server environments and networks.

You will be liaising with clients as a technical lead, supporting new client onboarding, future planning of client IT systems; including system design, deployment and maintenance, whilst also providing ongoing 3rd line support as a key member of our Helpdesk team. The successful candidate must show a diverse mindset and hard-working ethic with exceptional verbal and written communication skills.  You will be able to manage your own workload, be an integral team player and have a genuine passion for IT.

For more information and full job descriptions please email: Claire@mpr-it.co.uk

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Happy 11th Birthday to MPR IT Solutions

by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks

Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.

After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”

In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure. 

With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business.  By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.

11 Years on from the start

Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East.  With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.   

The team handle over a thousand support tickets each month with 97% closed within an hour.  To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.

Moving to Henwood Industrial Estate

The new office on Henwood Industrial Estate

Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand. 

It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate.  Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions.  The project to refit the office took about 3 months and involved using our own knowledge, experience and skills.  Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.

With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse.  No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.

Training & Encouraging the Team

Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry.  We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future.  Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions.   Support is provided for any team member that would like to further their knowledge or qualifications.

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Webroot Anti-Virus Protection

by Nicki Dowsett in Uncategorised

Working with a wide variety of businesses, MPR is often asked which is the best available and the most suitable antivirus protection.  The team at MPR IT review new technology and software regularly to ensure that not only are we are able to offer impartial advice but also the most suitable and cost-effective solution for all customers.

The market for antiviral software is wide and varied for both home or office options.  It can become confusing and time consuming in making the right decision as to which is best for you.  From our experience over the last 11 years and the changing threats to cyber security we have researched and reviewed the options for antiviral software and can recommend Webroot as the best and more comprehensive package available presently.

Why Webroot?

With simple security management Webroot offers Predictive Threat Intelligence, keeping end users safe and productive by blocking malicious inbound traffic and stopping phishing in its tracks

Founded in 1997, Webroot has been protecting businesses and home users worldwide for over 20 years.  Offering experience and expertise by innovating, refining, and applying machine learning for effective cybersecurity since 2007.  In 2011 Webroot became fully cloud-based since 2011.

Despite numerous attacks and news stories there continues to be a rise on cyber attacks throughout the world.  While a large number, of businesses are becoming more aware of the potential threat to malware and ransomware, the criminal organisations are constantly adapting the ways in which they can attack your networks.  Webroot can protect your business both in the office and out and about with the mobile security option.

To discuss how your business can benefit from Webroot for your antivirus software please contact our Sales team on 0800 030 20 30 option 2 or email sales@mpr-it.co.uk

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March Team Member of the Month

by Nicki Dowsett in General, Helpdesk, IT Support, IT Systems, MPR IT Work, Team Member of the Month, Uncategorised

March Team Member of the Month

Each month the team at MPR IT are asked to put forward their nomination for Team Member of the Month and their reasoning behind the decision.

We are pleased to announce that this months winner is none other than Bill Van Doorn. Having been with us since 2015, Bill joined us to work and support the Tech team. 

Bill came out on top of a close battle between several employees, here are some of the comments from the team:

“Well organised.”

“Always available to help.”

“My go to guy whatever the problem.”

Originally from Holland, Bill moved to the UK to join the team at MPR IT. Starting his career in IT in Holland, when the industry changed in the early 2000’s he decided to leave IT.

Following his passion for cooking, he trained as a chef working his way up from Sous chef to Head chef in various restaurants with expertise in classic French and Italian cooking.  After 10 years in the profession he decided he was not enjoying it as much as he had been. So decided to get back into IT, so he packed up, left everything behind and moved to Ashford to start a new chapter in his life.

Bill is a very busy person outside of his work life and is also a music producer and has co-founded his production company.  He also is very interested in on-line gaming. And still loves to cook for friends and family – not forgetting the team in the office!

Since joining MPR IT he has taken on the role on the Tech helpdesk and is also responsible for our stock room due to his great organisational skills.  He continues to further his knowledge in IT studying in his spare time and is pleased to have made the move to work within the team .

Congratulations Bill – Well deserved winner.

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MPR IT SOLUTIONS – OFFICE MOVE

by Nicki Dowsett in General, Helpdesk, Office Move

MPR IT OFFICE MOVE

We are pleased to announce we are almost ready to move into our new offices. As of 1st April 2019 our new address will be:

MPR IT SOLUTIONS
FRASER HOUSE
HENWOOD INDUSTRIAL ESTATE
HENWOOD
ASHFORD
KENT
TN24 8DT

Our telephone numbers will remain the same: 0800 030 20 30

Please ensure you update your records accordingly or should you have any queries please do not hesitate to contact us.

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