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MPR IT’s March Newsletter

by Nicki Dowsett in Audit Reviews, Helpdesk, Industry News, IT Support, Monthly Newsletter, Password Security

 Welcome to MPR

Our newsletter brings you the latest information on the Tech world, this is in addition to our regular posts on Social Media and Blogs that can be found on our website.  Please make sure you follow us on Facebook, Twitter, Linkedin or Instagram to keep up to date fully.

Cyber Crime Seminar

David Keohane (Sales Manager) attended a seminar on Cyber Crime, organised by Kent Invicta Chamber of Commerce, in conjunction with NatWest and Wilkins Kennedy.  This was extremely popular with over 50 attendees.  The general consensus of the day is that many businesses are becoming increasingly concerned at the threat from cybercrime.    Topics covered by speakers Sophie Urquhart and Louise Brittan included, Social Engineering, Malware, Ransomware, fraud and processes that should be in place to protect your business.

 

A Youtube video shared on the day highlighted just how scary this situation can be.   Please check out David the Mind Reader and though this can appear light hearted – it really isn’t.

We covered this issue last month in our blog and newsletter, however since then there have been many more stories in the news of companies and even countries at government levels being hacked.  Please take some time out to read our blog on how best to protect your business and home hardware and data.  We cannot reiterate enough how important it is to ensure you are aware of how easy it is to lose valuable data and even in some instances money.  These criminals are constantly looking at new ways to work around the system.  Please speak to our helpdesk team if you have any concerns on your network security.

IT Audit Reviews

IT Audit Reviews by MPR

IT Audit Reviews by MPR

The year is moving on fast and it’s getting to that time when many companies are planning the new financial year.  Do you have an IT budget in place yet for the forthcoming year?  Please read our blog on IT audit reviews to see how we can help you plan for the new financial year.  Or you may be lucky enough to have budget left over that needs to be allocated.  Many companies don’t plan for the unexpected need to replace new equipment of for support required during the year.  MPR IT can offer support packages to meet your business needs and that sit comfortably in your budget.  We can also assist in identifying areas that will require upgrade over the next year so you can be prepared in advance.

SQL Server 2005 support ending

Microsoft SQL Server 2005

Microsoft SQL Server 2005

Microsoft announced some time ago that support would be ending for the SQL Server 2005, we have a short blog on what this is and what it could mean for you. There are many different variables in choosing the best SQL server for your business and our team at MPR can help you through the decision process and migration required.  If you are unsure of the SQL Server you are operating please contact us to discuss your requirements.

Fundraising News

The team at MPR like to support many charities and the next fundraising event on the horizon is going to be a team event.  Following on from last year’s successful 5 Peak Challenge in The Lakes by Richard & Tom, this year they are at it again.  This year they have enlisted other members of the team to join them on a 26 mile hike from Brighton race course to Eastbourne Pier on Saturday 11th June.

They will be hiking across the South Downs and through Alfriston Forest.  Before heading out to the coast and Birling Gap and along the White Cliffs of Beachy Head and along the front in Eastbourne. Whilst Richard & Tom are seasoned walkers, the same cannot be said for the rest of the team.  They each need to raise £250 in aid of MacMillan Cancer, this is approximately £10 per mile each.  This is an amazing charity that works so hard to support those sadly affected by this awful disease.  Please support them and give generously – if nothing else just to see them suffer the pain of having to spend the day together out of the office.

Other Team News

Our office refurbishment continues and it’s been a little hectic to say the least, however the end is in sight and we now have more space for the growing team.  Our new apprentice Ben will soon no longer need to desk-hop and have his own space to call home. Ben joined the MPR family at the beginning of February and is quickly settling and learning the role.  Please join us in welcoming Ben to the team.

The help desk team have been really busy last month with over 800 closed tickets.  This is approximately double the amount of last February.  Well done to the team for working so hard to answer all the queries and issues from our customers.  As well handling incoming calls from existing customers, the engineers have also been busy bees with site visits and installations for a number of new customers.  Good job guys – the success is shown in our survey results.  We are achieving an average score of 4.9/5.0 on customer satisfaction. 

Thank you for taking the time to read our newsletter and if you know of any colleagues that don’t receive our newsletter and would find this of interest please forward their details to us so we can add them to our database. If any of the news stories we have on our site may affect you please let us know or if you wish to discuss the services we currently provide to your business please do not hesitate to contact us and we will be happy to help

 

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IT Audit Reviews

by Nicki Dowsett in Audit Reviews, IT Support, MPR, Password Security

Many new customers that join MPR IT require an IT Audit review – we can offer this to any company irrespective of you coming on board with MPR for full support.  For many businesses the new financial year is April and so now is the time to identify the needs of your business going forward.  We can help direct you to the most cost effective and efficient technology to suit your business needs.  An IT audit review has 3 aims:

  • Provide an objective and independent review of an organisations, policies, information systems and controls.
  • Provide reasonable assurance that appropriate and effective IT controls are in place.
  • Provide audit recommendations for both corrective actions and improvements to controls.

With technology and security changing so quickly, it is surprising how out dated your equipment can become and unable to cope with the daily demands of the current operating systems.  I have recently experienced this with my own hardware such as my Kindle and IPad.  Despite them both having up to date operating systems and only being approximately 4 years old, they are both increasingly becoming slow and unable to cope with some of the latest apps.  I was then faced with the minefield of different versions of Kindle and IPad to review and decide which suited mine and my family needs.  Did we need both now that the Kindle has advanced in terms of what it can be used for or could we manage with just one tablet.  As you can imagine in this day it is highly unlikely that one item will serve the family without constant squabbles as to who can use what and when.

it audit

Office hardware is just as easily affected.  When you have an office with even just 5 members of staff it can become very expensive to renew all the hardware such as PC’s, printers and laptops all in one go and many businesses do not have the budget to replace these all at once.  Not to mention servers that store all of your important data.  Security is also changing so quickly to keep up with the ever increasing threat of hacking and new variations of viruses.  How do you decide which PC is the first to be updated – from my experience when working in large companies it was always the director that got the latest tech.  Very annoying for the poor admin person that is on an old PC that crashes every hour and spends more time in the day screaming at the computer than actually working.  Meanwhile the Director was at yet another lunch meeting and the brand new PC was collecting dust.  This means that your staff are not working efficiently and actually costing you more money than you might think.

It is surprising how many businesses are not aware of the most vital IT hardware in their office – for example if you are an internet based business such as an E-bay shop, it is actually your internet that is most vital.  If you cannot connect to the internet you cannot see your orders.  This could be viewed on a smart phone, tablet or PC.  So your PC is not necessarily the most vital piece of equipment.  Or if you are a printing firm – without the best printer you cannot satisfy your customers.  The list can go on but I am sure you get the picture.

MPR IT can offer IT audits for all companies, our trained and experienced team have knowledge of all the most up to date and efficient hardware and software available on the market.  One of our team can spend time to listen and understand the needs of the staff and identify where and when new hardware should be procured if necessary.  Today there are so many options for both hardware and software, we can help identify the most efficient options for your business.

MPR IT are completely independent of any one hardware supplier and so are able to offer you the best price on the equipment needed for your business. Our staff regularly review the latest tech on the market and so can offer an informed view of how your business can continue to run cost effectively without any hassle from outdated systems.  Please contact us if you would like to us to review and audit your companies’ IT equipment in advance of the new financial year, with the right information and direction we can assist your business in identifying where your IT budget is best spent to support you through the future.

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