by Nicki Dowsett in Anti-virus software, Audit Reviews, Back up solutions, broadband, cybercrime, Data Loss Prevention, Disaster Planning, Disaster Recovery, General, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, Microsoft 365, Microsoft Teams, MPR, networking, Password Security, Ransomware, Remote working, Risk management, rural broadand, SaaS Protection, Software, Tech-as-a-service, Wireless networks
We are aware that many of our customers are investigating a Hybrid Office for the future. Finding a balance between flexible home/office-based staff, those that prefer to be at home permanently and others that prefer to be in the office permanently. Media articles are suggesting that 43 out of the top 50 companies in the UK, do not plan to bring staff back full time.
Last year when everyone made the mass exodus to home working, there was a clear focus on getting everyone on-line and the business continuing. The return to the office is not necessarily as simple as everyone just turning up to work at their desk. After almost 15 months away from the office some people may find adjusting to the office trickier than others. Individual working styles may have changed. After working in an environment with little distraction to suddenly being in an office with colleagues on the phone or just generally catching up, may mean that they feel they prefer to be at home for some of the week. From own conversations with industry colleagues and customers, here are some area’s that we believe you should be considering for your staff and business even if you are not considering a hybrid office.
Internet Connections and Firewalls
Remote workers will require internet connections to be able to connect to the office network whether it is cloud based apps or a Voip phone system. The most important consideration is the router secured and has the password been changed since it left the factory? The standard routers issued by home broadband have basic security settings and it is unlikely that your employee has ever changed the router name or password. This puts your data at risk, as you have no control over this set up.
Another area to consider is that many home broadband connections state in the small print that they should not be used for business purposes. Although this has been overlooked during the lockdown, now is the time to consider is your employee at risk from using their BT, Virgin or Sky broadband connection. Finally is the connection reliable? Have they suffered, but put up with, outages until now? Or is their chosen home office space receiving a good signal, do they need a booster installed?
Installing a dedicated business internet connection to your employees homes gives you the control to secure the router and firewalls that connect your employee to your business network and data.
Back up Solutions
While cloud-based applications like Microsoft 365 are safe when left alone, they can’t protect you from yourself (or your employees). This is why the #1 cause of data loss in the cloud is human error.
Every day, users trigger data loss/corruption in cloud applications due to:
- Accidental (and intentional!) deletion
- Overwriting important data
- Downloading malware/ransomware viruses
- And more!
More and more businesses are using SaaS (Software as a service) such as Microsoft Business 365 or Google Workspace (formerly G Suite) and it is often assumed that your data is backed up automatically and that these providers will hold all your data, BUT this is not the case.
For example Microsoft state in their Service Level Agreement the following:
“Microsoft is not liable for data loss due to application outages, it is also not liable for data loss due to deprovisioned user accounts.
We recommend that you regularly backup your Content and Data that you store on the services or store using Third-Party Apps and Services.”
Recent reports show that it could cost your business upwards of £1million in ransom, fines, legal fees, loss of revenue and IT Support to get your business back up and running if you suffer a data loss due to vulnerabilities in your network. From as little as £2 per seat per month, MPR IT Solutions can support your business against Data Loss see our news article here.
Ransomware and Phishing Scams
Ransomware and Phishing scams are increasing and it is becoming more prolific. This is affecting all industry sectors whether your employees are at home or in the office. Employees using their own hardware are unlikely to have the same level of anti-virus or malware software to protect your data against phishing scams and ransomware. As it is a personal computer you do not have the control over this as you would with a business device. Implementing Security Awareness Testing across your business can identify individuals that require further training on how to spot a scam. For only £2 per seat per month you can help to protect your business by ensuring your staff are more aware of the potential risks on email scams. See our blog articles on Network Security and Is my Network Vulnerable? for further information.
Hybrid Office Workspace and Risks
Personally I have worked remotely for 7 years. I am therefore well situated to understand the needs long term, as opposed to the last year. I have friends sharing the dining room table with their partner, or know of people that have been using a lap tray to balance their laptop and phone whilst sat on the sofa. These don’t work short or long term. If you partner is in Sales and on the phone constantly and you are in an admin role there are going to be clashes. You can’t both be holding a MS Teams or Zoom meeting at the same time, it is unprofessional and distracting.
Your office is likely to have LED lighting to create a bright environment, and these are on all day long. At home your staff are working in natural daylight and this can cause strain on their eyes when looking at their screen all day. Is their home in a busy street? If so, it can be distracting to hear vehicles or pedestrians going passed constantly. These are all areas to consider along with lone working risk assessments. It is your duty of care as an employer to ensure that your staff when working remotely are safe, cables and power leads across the room are a trip hazard and even though it is their own home you can still be liable if proper provisions and risk assessments are not offered.
Hybrid Office Equipment
Is there a clear separation of home and work space? Is your employee expecting to be able to work from the kitchen or dining room table or do they have a desk? Not every home is large enough for a full office desk, however there are many home office desks available on the market to suit most needs. Having a dedicated work space, allows for your employee to define work and home time.
As a business, if you decide that you want staff to work from home, you need to consider that they have the same equipment and furniture available to them as they would in the office. Desk space, chair, printer and office stationary. Often overlooked are ergonomic items such as wrist or feet rests to allow them to sit comfortably and without risk of long term injury such as back pain or RSI. Be prepared that if staff are working part remote, part office based you will have to pay and provide these items for both home and office, the same as you would if they were in the office full time.
Are your staff working on business computers or personal computers? Last year the focus was just to get everyone on-line, many businesses invested in laptops for staff, others sent staff home with their desktop computer. However, for some it was simply a case that staff would use personal computers (Bring Your Own Device – BYOD) as no one expected it would be this long. Linking back to cyber security, it is important to consider the security of the hardware as well as the lifecycle. If your staff are using aged or personal hardware you should consider upgrading or purchasing business hardware to secure your network and ensure employees are able to work remotely long term.
Alternatively, if staff are going to be working in a hybrid office routine, what are your plans for hardware? Whilst cloud platforms are great for being able to connect anywhere, if your employee only has a desk PC, they are not going to be able to transport it back and forth.
Hosted telephone systems ensure a professional first impression for your customers, no matter the location of your employees or the size of your business. With a hosted phone system, staying connected to your customers by telephone is seamless for remote working or the return to the office – it is very simple to switch between the two. Bringing the ultimate in flexibility, with a minimal initial capital outlay, along with an easy to manage monthly subscription. A hosted telephone system will allow your employees to connect whether it be a hybrid office or at home with customers and colleagues. Flexibility comes with the option of using a softphone on your laptop or PC, a physical handset or an app on your mobile.
Re-integration to work place
Expecting your employees to return to a hybrid office or any office, as if the last 15 months hasn’t happened, is not an option. Everyone will have had different experiences and you need to accept that it wont be smooth and there will be friction. For someone that may have been in the office for the majority of the lockdown, they will be used to working in the office, however they are now used to almost silence. For someone that has not set foot in the office for 15 months, it will be daunting. Surrounded by people after being isolated at home with limited interaction to suddenly be around colleagues can be stressful.
Each individual needs to be considered separately. You cannot assume that everyone is the same. Some may have lost family or friends, some may have been in hospital themselves, whilst others may have thankfully escaped any such experience. Some may live alone and have had extremely limited interaction with the outside world due to restrictions. The return to the office will have an affect on mental health in some shape or form. For those returning from furlough it will be a huge step to get back into a routine, whilst others that have worked all through may resent those that were furloughed.
Going forward, employees that want a flexible working approach will benefit mentally by being able to have a better home/work life balance. For those that are parents will value the opportunity to be more available to their family without a long commute or staying late in the office. With the option to work from home they might stop to take a half hour break to play with younger children. This doesn’t mean they won’t be making the extra effort to get the tasks completed. After all, for the last 15 months much of it has involved home schooling and they still got it done then, nothing will change on that front.
Staff returning to the office will also need to be accommodated. Suddenly being tied to a desk 8 or 9 hours a day will require regular breaks as they settle back in. They will be used to not being observed for every move they make and it really does make for a better environment overall when staff are trusted. In the past many business were concerned that out of sight meant out of mind and that working remote should never be an option. However, these last 15 months have proved that it can be done in most cases.
Communication, Collaboration, Concentration
I found that the last 15 months brought me closer to the team. I have worked at MPR IT for 7 years, all of it remotely and being based in Berkshire my visits to the office are not regular. Initially, when we all started to work remotely and had weekly social gatherings on MS Teams, I suddenly got the opportunity to get to know some of my colleagues better. I would have regular quick teams calls to ask colleagues questions where as before I would probably have dropped them an email. Using teams we were able to throw ideas around quickly and easily in a chat or quick call.
Now that they are all back to the office, I still feel that sense of connection, however I do miss out on the ‘corridor conversations’ as some might call them. Where one person will mention something and it then becomes a discussion. They are great and do keep me up to date with any decision made and ask for my opinion, and with a small team this is easy to overcome. For those businesses that are considering a Hybrid office environment, you will need to ensure that employees do not feel left out by being at home, as opposed to the office and continue to hold regular sessions as a whole team.
How can we help?
Contact our team on 0800 030 20 30 option 1 or email us at firstname.lastname@example.org to find out how MPR IT Solutions can support your business with technical solutions for a Hybrid Workplace. Whether just one member of staff will be remote or the whole team, we can identify vulnerabilities in the network, support you in upgrading hardware alongside day to day managed IT Support.
by Nicki Dowsett in Anti-virus software, Audit Reviews, Back up solutions, cybercrime, Data Loss Prevention, Disaster Planning, Disaster Recovery, General, Hardware, Helpdesk, Hosted phone, Industry News, IT Support, IT Systems, Microsoft, Microsoft 365, MPR IT Work, Office 2007, Office 365, Outlook 2007, Password Security, Ransomware, Remote working, Risk management, SaaS Protection, Security Policies, Windows 10, Windows 7, Windows Server 2012
At the end of every working day, you ensure your workplace is secure with windows and doors closed, an alarm set and CCTV in place. So why don’t businesses consider that protecting their IT network is just as important? Many businesses are of the opinion that it wont happen to them – when actually the statistics show it probably will.
- Globally 30,000 websites are hacked daily
- 64% of companies have experienced some form of cyber attack
- 75 records are lost every second of the day
- 94% of malware is spread through email
- 24,000 apps are detected on the internet daily
- 300,000 pieces of new malware are created daily
- 70% businesses that experience large data loss will go out of business within 1 year.
According to Government statistics on cyber security breaches, approximately 54% of businesses are now seeking information and guidance on cyber security. That leaves 46% that are not taking this seriously.
Business Continuity Plans often only investigate if the building is inaccessible and as we have all experienced in the last 12 months this can be solved. BUT if your network is compromised, your staff cannot even do that. You will most likely be locked out of the entire network and in turn, need to consider these points:
- No access to data
- All records potentially lost
- All data potentially sold on the dark net
- Held to ransom running into hundreds of thousands of pounds
- Potential law suits
- Large fines for breach of compliance
- Staff unable to work
- Loss of revenue
- Extremely unhappy customers
Do businesses survive data loss?
Vulnerabilities in your network such as out dated hardware and operating systems put your business at risk and recent reports show that it could cost your business upwards of £1miilion in ransom, fines, legal fees, loss of revenue and IT Support to get your business back up and running if your suffer a data loss or network attack. It is expected that 70% of businesses that experience a large data loss will go out of business within a year. If your network is vulnerable so is your business.
With the increase in threat from ransomware, phishing, DDOS and scams, the market for products in cyber security is wide and ranging. MPR IT Solutions invest time in researching the market and carrying out in-depth training to find the best products available, so you don’t have to.
Contact our team today to discuss your Network security and how we can support your business to reduce the risk – 0800 030 20 30.Read more
by Nicki Dowsett in Anti-virus software, Audit Reviews, Back up solutions, cybercrime, Data Loss Prevention, Disaster Planning, Disaster Recovery, General, Helpdesk, Industry News, IT Support, IT Systems, Microsoft, Microsoft 365, Password Security, Ransomware, Remote working, Risk management, SaaS Protection, Security Policies, Software, Uncategorised, Windows 10, Windows 7, Windows Server 2012
By 2022 it is estimated that 70% of organisations will have suffered a business disruption due to unrecoverable data loss in a SaaS application.
More and more businesses are using SaaS (Software as a Service) such as Microsoft Office 365 or Google Workspace (formerly G Suite) it is often assumed that your data is backed up automatically and that these providers will hold all your data, BUT this is not the case. For example Microsoft state the following in their Service Level Agreement (SLA):
“Microsoft is not liable for data loss due to application outages, it is also not liable for data loss due to deprovisioned user accounts.
We recommend that you regularly backup your Content and Data that you store on the services or store using Third-Party Apps and Services.”
MPR IT Solutions invests time and resources to research the Technology market for all of our products and services to establish the best market offerings for our customers, so that you don’t need to.
Datto Saas Protection is a solution that will fit a large proportion of businesses using cloud platforms such as Microsoft Office 365 or Google Workspace (formerly G Suite).
70% of businesses that experience a large data loss will go out of business within a year. By implementing a back up solution today, you will minimise your risk.
Contact us on 0800 030 20 30 to discuss your options today.Read more
by Nicki Dowsett in Anti-virus software, Audio Systems, broadband, CCTV, cybercrime, Disaster Planning, DNS Web Hosting, Domain Registration, Engineers, Exclaimer Cloud, fibre optics, Fire Alarms, General, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, Microsoft Teams, MPR, MPR IT Work, New customer, Office 365, Office Move, Password Security, Point to Point Wireless, Ransomware, Remote working, Server cabinet, Software, SQL Server, SSL Certificates, Structured Cabling, Training, TV Distribution, Web Hosting, Websites, Windows 10, Wireless networks
“What does IT Support look like to you?”
Often the simple answer is a helpdesk offering daily support to end users in a fast and reliable manner.
When considering your business as a whole, IT Support is usually much more complex. Have you considered these areas?
- Who looks after your phone system?
- Who provides your internet connection and leased lines?
- Where is your website domain registered and hosted?
- Do you have malware and anti-virus software?
- Is your office using a Wi-Fi network? Who maintains this?
- Where do you purchase new hardware? Is it under warranty and how do you manage an upgrade programme?
- Are your servers on site or are they cloud based? How are these monitored and supported?
If I was to ask the question again “What does IT Support look like to you?” Would the answer be the same? The chances are that answer has changed.
By choosing MPR IT Solutions, you can be assured that your business will benefit from all-round comprehensive support in all information technology aspects. With a dedicated Account Manager, simple straightforward invoicing and only one point of contact for any technical issues, MPR IT Solutions provides fast, effective and reliable IT Support to businesses throughout London and the South East. Working in partnership with our clients we believe enhances our understanding of their business needs and we always look to find the best and most effective solution. Our core products and services include (but not limited to);
- Comprehensive IT Systems Support
- Hosted/ Voip Telephones
- Website domain registration and hosting
- Internet connections and Leased Lines
- Wi Fi Networks
- Azure Server Support
- Office 365 & Microsoft Teams
- AEM Monitoring
- Malware/Anti-virus software
- Hardware purchasing and upgrade plans
- Security Awareness Training (SATT)
- Email Signature Management
Through the growth and continued development of MPR IT Solutions and increasing demands from clients, our sister company MPR Technical Services was born in 2019. A Technical Services Integrator, their highly experienced and qualified employees provide advice, design and installation services in residential and commercial developments.
MPR Technical Services and MPR IT Solutions will work together for larger projects, as necessary. With a collaborative relationship you can be assured of strong communication and enhanced understanding of the work carried out and on-going support required.
Extended Services through MPR Technical Services:
- Structured Cabling
- Wireless Networks
- Audio Visual and Digital IPTV Systems
- Electronic Security
- Office re-locations
For more information on the products and services from MPR IT Solutions contact our team today on 0800 030 20 30 or email email@example.comRead more
Congratulations and a huge thanks to all the team at MPR IT.
With the uncertainty over the last couple of weeks surrounding the Covid-19 outbreak – Alex, Andy and Richard would like to acknowledge the outstanding effort put in by all the team here at MPR IT.
Since it first became apparent that companies should consider alternative plans for working from home – every member of the MPR IT team has put in an outstanding performance, going above and beyond to ensure we can continue to support our customers.
The main priority for the Sales team has been to source hardware – which very quickly became almost as difficult to get hold of as toilet rolls and hand sanitiser. The advantage of MPR IT not being tied to one particular supplier has been an enormous help, and we have been able to source pretty much all the laptops that were in stock. Additionally, Nicki from Marketing has been supporting the Helpdesk Team with taking calls and logging tickets to allow the team to work as efficiently as possible.
The Engineers have been rushed off their feet with the setting up and installation of over 500 laptops in a week. Everyone and anyone in the MPR IT family that could work on this task was pulled in – including the team from MPR Technical Services.
Number of tickets raise and percentage closed within 24 hours
|2 weeks ago||281||61%|
|3 weeks ago||296||61%|
During the last two weeks the team has seen an increase in the number of tickets raised. A number of these tickets have been to set up remote access for an entire company which can range from 1 to 20 users. Normally a ticket would be raised for an individual issue and not multiple users. Despite this increase the team have continued to average a 60% close rate within 24 hours. An incredible effort with such a large increase in workload.
Dealing not only with the normal everyday queries, but also supporting our clients that require individuals to be set up for remote working via VPN, access to emails and small glitches as it all comes into effect. In total we have sourced, set up and installed over 500 laptops, and enabled over 1000 users to be able to work from home.
Finally not forgetting setting up our own team to work from home to continue to be able support our customers during this time. The helpdesk team are now all working hard from home to provide continued support to our customers and continue to be contacted on 0800 030 20 30 option 2 with full access to all our systems and phones.
Finally we must say a huge thank you – to you our customers for being patient and understanding during this incredibly busy time. We have had an incredible increase in demand for support. We value each and every one of you and we will continue to support you above and beyond.
Comments such as these mean so much to the team when they are frazzled and weary – please keep them coming in:
We were really impressed by the speed at which Mitch responded to our call and were SO grateful that he got everything working again!
Ian was very efficient and explained what he was doing and the cause of the issue.
Thank you for sorting this so quickly! much appreciated
If you do require support over the coming weeks – please contact us in the normal ways 0800 030 20 30 option 1 for Sales and option 2 for Support. Please also follow us on social media for updates and news articles – Instagram, Twitter and Facebook and LinkedIn.
Keep safe and we look forward to supporting during this time.
Alex, Andy and RichardRead more
Looking After Your IT During Lockown
Many offices are much emptier than usual with people working from home and it probably feels very surreal. It’s much the same here at MPR IT, many of the team are working hard from home to provide continued support to our customers.
For remote working sessions to continue to the best of network capability we are recommending a few ‘Out of Office House Keeping’ tasks. These should be carried out when anyone visits the office to collect post or a random forgotten folder and will help to keep your IT (and business) running.
Server Room Temperature
The temperature in your server rooms is kept low to ensure that machines do not overheat and stop working. Whilst we have monitoring systems to check that servers are running well, we unfortunately cannot monitor the temperature. If your air-conditioning fails the fans will kick in but will ultimately blow hot air around causing the machines to overheat. Whenever anyone visits the office please ask them to check the air-conditioning is still working and that the temperature is at the recommended level.
Warning Lights or Alarms
Please inspect the servers to check for any warning or unexpected lights. If you do notice anything unusual please take a photo of the issue and email it to firstname.lastname@example.org and we will check this for you. With the recommendation to stay at home, to keep everyone safe we would like to avoid site visits if possible, photos or videos of the issue will help our team to diagnose the problem.
Back Up Systems
Checking that your back up storage is doing its job could be one of the most important things. Should there be a failure to the servers your back up will be invaluable in restoring your data and keeping your business running.
For customers with monitoring as part of their contract we will be continuing to monitor as normal, however these housekeeping tasks should additionally take place where possible.
If you currently do not have monitoring as part of your contract with MPR IT and would like to consider this please contact our Sales team on 0800 030 20 30 option 2.Read more
Britain and many parts of the world are currently in lockdown due to the COVID-19 pandemic.
The British Government recently announced that where possible people should now be working from home. Following this we have seen a dramatic increase in requests to set up remote access.
Office 365 package makes working from home so much easier. With Excel, Outlook, Powerpoint, Teams and Word all available through one simple log. Meaning you can connect to your workspace from anywhere that has an internet connection. As someone that has been part of the MPR IT team for the last 6 years and based in Berkshire, I can confirm that being able to connect with the main MPR IT team via Office 365 is seamless.
To support our local small business community we would like to offer FREE migration to Office 365 during the current lockdown due to Covid 19.
For more information on how Office 365 can package can support you and your business please call our team on 0800 030 20 30 Option 1Read more
Due to Coronavirus and the recent Government assertations to work from home where possible, we are experiencing a large increase in the number of calls and emails to the Helpdesk. In order to manage this we have reallocated resources to ensure that the day-to-day requests can be acted upon as close to our usual levels of service as possible.
There are three main methods for raising support requests with MPR. These are;
1 – Call us on 08000 30 20 30 select Option 2. This will direct you straight to our Helpdesk. We are available between 0830-1730 Monday to Friday. If you are unable to get through in the first instance we do have a voicemail system on the helpdesk that is regularly checked.
2 – Email email@example.com – Once we have received your email for an initial ticket request, you will then be sent a confirmation email with your ticket reference. Our email is manned throughout our normal working hours but will not be picked up out of hours. ty4
3 – Email firstname.lastname@example.org – This is if you are following up existing support requests. You will need to ensure you have your ticket reference in the subject and one of our Helpdesk Team will pick this up and respond in kind to your existing query/new query ity4
To ensure we can assist you effectively we will need as much information as possible from you regarding your fault or problem. i.e.
- How many users the issue is affecting?
- How long has the issue being occurring for?
- Have you made any changes recently to cause the problem?
- What is the impact to your business?
Along with as many details as possible relating to the fault (Error messages, users affected etc.) so we can replicate the issue. We will also need relevant contact details so we can keep in touch with you.
If we need to remotely log onto your servers / workstation, we will require secure access enabled to get there. We are able provide a direct secure access through our website http://www.mpr-it.co.uk/remote-support/ – it is probably best you are at this website in your browser and waiting for us (unless you are calling us about connectivity issues).
Our team are committed to answering all queries as fast as we can and we appreciate your patience at this time. We would also like to thank each and everyone of our customers for their support during this busy time and we wish everyone well.Read more