Business Focused IT Support
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MPR IT are recruiting again

by Nicki Dowsett in Engineers, General, Helpdesk, IT Support, IT Systems, Recruitment

After our previous recruitment drive we are pleased to welcome on board several new members of the team, however as a very busy summer draws to a close, the time has come for MPR IT to recruit again

The vision at MPR IT Solutions has always been to never sacrifice our high level of customer service for growth.  To enable us to provide the high level of service, that our clients demand, we are currently recruiting a number of positions to our Helpdesk.

We are looking for hardworking, experienced individuals to join our ever-growing team.  We require team members with a variety of skills that will allow us to maintain the exemplary service we already provide.  Interacting with customers will be required daily via multiple forms of communication, including on the telephone and through email, so excellent communication skills are essential.

2nd Line Support Engineer

The role consists of providing technical IT support to a wide variety of companies and will require someone who can adapt to different situations and changing demands using their skills to work through issues in a methodical and dynamic manner.

Daily tasks will include customer liaison, processing tickets for support requests using remote access tools and sometimes on-site visits, being the escalation point for the 1st Line team whilst managing their own workload.  Strong investigative and technical skills are critical for this position within a fast paced and sometimes high-pressure environment role.

3rd Line Support Engineer

The position of a 3rd Line Support Engineer covers the more complex areas of design, configuration and support of Windows server environments and networks.

You will be liaising with clients as a technical lead, supporting new client onboarding, future planning of client IT systems; including system design, deployment and maintenance, whilst also providing ongoing 3rd line support as a key member of our Helpdesk team. The successful candidate must show a diverse mindset and hard-working ethic with exceptional verbal and written communication skills.  You will be able to manage your own workload, be an integral team player and have a genuine passion for IT.

For more information and full job descriptions please email: Claire@mpr-it.co.uk

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Exclaimer Cloud – Email Signatures for Office 365

by Nicki Dowsett in Exclaimer Cloud, General, IT Support, IT Systems

Exclaimer Cloud – Email Signatures for Office 365


MPR IT Solutions are pleased to announce that we are now authorised partners with Exclaimer Cloud – an email signature management service used in conjunction with Office 365. With a cost just £0.99 per person per month (plus initial set up and configuration costs) – Exclaimer is a simple straightforward service that means professional email signatures can be designed, managed and are automatically added to all emails sent from any device in one easy place.

Key Features & Benefits

  •  All Office 365 users get a full, dynamic and professional email signature when sending from every device, including smartphones, tablets and Macs.
  •  Email signatures designed and created using the cutting-edge Office 365 signature editor or choose from a variety of different template designs designed by the market leaders in dedicated email signature management solutions.
  • Individual personal contact details taken from your Office 365 Directory, guaranteeing that every user has the correct information in their email signature. Then, we can personalise each user’s signature with a photo image or anything else you decide is pertinent.
  • Easily add additional email signature elements like social media icons, promotional banners, legal disclaimers and more.
  • Ability to create internal, external or departmental signatures and allow your users to choose an Office 365 signature in Outlook as they compose a message. They’ll also see the signature on messages in their Sent Items folder!
  • Option to amend and add marketing campaigns to run over a time period you decide upon.
  • Email signatures are ‘stamped’ by Exclaimer’s regional Azure servers, passing email messages back to Office 365.
  • Built with the highest levels of security and control in place, this service has been awarded the ISO 27001:2013 Certification.

Options available:

  1. Once MPR IT have completed initial configuration and set up, we can offer a days training session so you can create your own your email signatures and control changes as you require.
  2. Through the Exclaimer Portal you can design your email signature with a standard template alternatively if you have a design in mind Exclaimer can create a new template for you.
  3. MPR IT manage your email layout design and create the email signature for you.  When you wish to make any changes or add promotional banners we can make these changes for you.

(all subject to additional costs)

Please contact MPR IT Solutions on 0800 030 20 30 option 2 or email us: sales@mpr-it.co.uk for full detailed information and pricings based on the number of employees and set up/configuration costs.

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March Team Member of the Month

by Nicki Dowsett in General, Helpdesk, IT Support, IT Systems, MPR IT Work, Team Member of the Month, Uncategorised

March Team Member of the Month

Each month the team at MPR IT are asked to put forward their nomination for Team Member of the Month and their reasoning behind the decision.

We are pleased to announce that this months winner is none other than Bill Van Doorn. Having been with us since 2015, Bill joined us to work and support the Tech team. 

Bill came out on top of a close battle between several employees, here are some of the comments from the team:

“Well organised.”

“Always available to help.”

“My go to guy whatever the problem.”

Originally from Holland, Bill moved to the UK to join the team at MPR IT. Starting his career in IT in Holland, when the industry changed in the early 2000’s he decided to leave IT.

Following his passion for cooking, he trained as a chef working his way up from Sous chef to Head chef in various restaurants with expertise in classic French and Italian cooking.  After 10 years in the profession he decided he was not enjoying it as much as he had been. So decided to get back into IT, so he packed up, left everything behind and moved to Ashford to start a new chapter in his life.

Bill is a very busy person outside of his work life and is also a music producer and has co-founded his production company.  He also is very interested in on-line gaming. And still loves to cook for friends and family – not forgetting the team in the office!

Since joining MPR IT he has taken on the role on the Tech helpdesk and is also responsible for our stock room due to his great organisational skills.  He continues to further his knowledge in IT studying in his spare time and is pleased to have made the move to work within the team .

Congratulations Bill – Well deserved winner.

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MPR IT SOLUTIONS – OFFICE MOVE

by Nicki Dowsett in General, Helpdesk, Office Move

MPR IT OFFICE MOVE

We are pleased to announce we are almost ready to move into our new offices. As of 1st April 2019 our new address will be:

MPR IT SOLUTIONS
FRASER HOUSE
HENWOOD INDUSTRIAL ESTATE
HENWOOD
ASHFORD
KENT
TN24 8DT

Our telephone numbers will remain the same: 0800 030 20 30

Please ensure you update your records accordingly or should you have any queries please do not hesitate to contact us.

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New Office – Server Room

by Nicki Dowsett in Audio Systems, cabinets, Design Inspiration, Engineers, fibre optics, General, IT Support, IT Systems, MPR IT Work, Office Move, Server cabinet, Strcutured cabling, TV Distribution, Wireless networks

New Office – Server Room

As you will probably be aware MPR IT are preparing to move to our new home.  Our new offices will be based at the Henwood Estate in Ashford, and will accommodate our expanding team. We are currently in the process of recruiting for our Technical Help desk and with the extra room we will have there should be no issue for desk space.

The project to refit the new office seems to be running very quickly and we can start to see how the office will be once it is completed.  Our team have worked hard to install structured cabling throughout the entire space for work spaces and AV.  However the cables need to have an endpoint and so this week we are working on the server room.

As you can see before we could consider any installation, we first needed to make the room a clean space.  With walls decorated and new flooring installed our team had the perfect space to work with.  The new space is light and cool – the correct environment for server cabinets.

With the comms cabinet in place the team have been busy connecting the cables in an orderly fashion.  Not only does this mean everything is neat and tidy, it also means that we can identify each individual cable.  Work continues on the server room and we plan to have everything completed in there shortly.

With the end in sight for the project, it is now starting to look like home for MPR IT.  Here is one part of the office space with some furniture starting to go in along with the new carpet. Looks so bright and fresh, we can’t wait to move in.

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Windows 7 Support Ending

by Nicki Dowsett in General, IT Support, IT Systems, Microsoft, Windows 10


Windows 7 Support Ending

Windows 7 software has been available since 2009, and Microsoft will be ending support for this on 14 January 2020.  This means they will no longer provide any updates, patches or general support to the software.  Whilst you will be able to continue to use this version of Windows, you will be vulnerable to security risks.  With the constant threat of Cybercrime, it is vital that you consider the options available to upgrade to Windows 10.

If you are using Windows 7, either on a personal computer or at your business, now is the time to consider upgrading to Windows 10.  However, before you make the move, it is imperative that you consider any 3rd party software programme installed on your pc/laptop and hardware such as printers, scanners etc. as these may not be compatible.  You will also need to consider the hardware resources available, as Windows 10 is a powerful operating system and therefore requires a large amount of RAM installed. Our team of experts can audit all of your software packages (e.g Sage) and hardware (e.g RAM, printers and scanners) to ensure these are compatible and where they may not be.  To upgrade without taking this into consideration, you may find that it becomes time consuming and more costly to rectify the issues.


Why Upgrade to Windows 10?

Windows 10 was released by Microsoft in July 2015, and is now one of the most common used pieces of software on the market.  With many similarities to previous incarnations, it is very user friendly and easy to navigate with a number of enhanced functions.

  • Cortana – Windows 10 comes with Cortana, a voice-activated personal assistant. Cortana can set reminders, inform you of the weather, search the internet and much more.
  • Live tiles – Customisable, live tiles on Windows 10 allows you to have a personalised experience. Just about anything can become a tile, from websites to apps and the tiles can then be resized and moved around as required.
  • Continuum – For a seamless user experience, Continuum lets you carry on working from desktop to tablet and back again. This helps to create a modern, flexible and fluid working style as expected by today’s workforce.
  • OneDrive – OneDrive is Microsoft’s cloud storage service which is built into Windows 10. It lets you sync files across PCs and OneDrive devices.
  • BitLocker – BitLocker helps you keep your files safe while BitLocker Go gives you the same functionality while you’re on the move.  It features:
    • Sign in with face or fingerprint – a fast, secure way to sign in
    • Lost or stolen device – remove confidential business information immediately
    • Windows Information Protection – control how employees use business data
    • Windows Defender Antivirus – protects you against malware threats

Windows 10 combines the Windows you already know and adds great improvements you’ll love. Technologies like InstantGo1 let you boot up and resume quickly. And Windows 10 has more built-in security features than ever to help protect against malicious software.

Contact our team today on 0800 030 20 30 option 2, or email sales@mpr-it.co.uk to discuss the requirements for upgrading to Windows 10.

 

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Update on MPR IT New Office

by Nicki Dowsett in CCTV, Engineers, fibre optics, Fire Alarms, General, IT Systems, Office Move, Strcutured cabling, TV Distribution, Wireless networks

Update on MPR IT New Office

MPR IT Solutions, are getting ready to move to our new offices at the Henwood Estate, Ashford.  Since our last update, work has been coming along nicely.  With plans to move during late Spring we are well on the way to meeting the deadline – or maybe even earlier.

After the initial building works were completed, stage two was the installation of the Structured Cabling network.  The network has been designed and installed by our own qualified and experienced team of Engineers.  Installing the network early on, meant fewer obstacles to work around.  The team were able to make fast headway, and the network installation is complete.

With cables in place, our ceiling has now been installed.  It is now starting to look more like an office and less like a building site.  The tiled ceiling means that cables are hidden nicely away.  However should be ever need access to them in the future we are safe in the knowledge that we can easily reach them.  We have worked with many companies over the last 10 years and it is surprising how this often not considered when designing an office and cable network.

Not content with putting in the ceiling, we have also started on the floor, in the main office and kitchen.

Finally we have also installed a screen that will have multi-uses – CCTV, Team Activity & Target updates as well as general information for the team.

We will keep you updated on our progress as it continues and starts to look more like an office.  Once the floors and decoration are complete, it will soon be ready for us to install workstations and make the move.

If you would like more information on how we can assist your office move, structured cabling or CCTV installation please do not hesitate to contact our sales team on 0800 030 20 30 option 2 or email us sales@mpr-it.co.uk

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Brand New Service: Tech-as-a-Service

by Nicki Dowsett in General, Hardware, IT Systems, Microsoft, Ransomware, Software, Surface, Tech-as-a-service, TV Distribution, Uncategorised

Tech-as-a-Service

MPR IT Solutions provides premier versatile IT solutions and support for businesses in London & the South East. With 10 years in a highly competitive industry, we have a wealth of knowledge and experience. Listening to our clients is key to providing the high quality of support that our clients find invaluable and unmatched.

Feedback from our clients informs us that with the fast-moving pace of technology, ensuring an office has the latest and most efficient hardware, can be both time consuming and costly. After listening to the feedback we have researched the industry to find a superior solution for this predicament. We are now pleased to announce that we are able to offer a new service, called Tech-as-a-Service, through our trusted partner TechData.

Tech-as-a-Service allows you to combine your hardware, software, and services into a single solution. Giving you access to the latest technology, optimising your IT budget, and simplifying your invoicing with simple monthly payments.

The key benefits of using Tech-as-a-Service include:

  • Predictable, lower costs
  • Access to the latest technology and employee experience
  • Unburdened IT and day-to-day management
  • Flexibility to add or remove technology hardware according to demand

Hardware Example:

The one-off total cost for the hardware and labour would be £13,104.00. By using Tech-as-a-Service you can spread the cost over 36 months, including interest you would make monthly payments of £401.00.

Look at how this breakdown can optimise budgets with an affordable and straightforward subscription:

  • £401.00 per Month
  • £92.53 per Week
  • £13.21 per Day
  • £0.62 per Seat per Day

Software Options

In addition to hardware we can also offer software services for your business. Our team of experts regularly review the market leaders in all solutions that we offer and work hard to ensure that we are providing the best services to our clients. Recommended software packages include:

Tech-as-a-Service can offer subscriptions to these packages over 36 months as opposed to making it more cost effective and affordable, meaning your business can benefit to the best products on the market.

To find out more on how Tech-as-a-Service can benefit your company, please contact our Sales Team on 0800 030 20 30 option 2 or email sales@mpr-it.co.uk

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