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Are you considering a Hybrid Workplace?

by Nicki Dowsett in Anti-virus software, Audit Reviews, Back up solutions, broadband, cybercrime, Data Loss Prevention, Disaster Planning, Disaster Recovery, General, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, Microsoft 365, Microsoft Teams, MPR, networking, Password Security, Ransomware, Remote working, Risk management, rural broadand, SaaS Protection, Software, Tech-as-a-service, Wireless networks

We are aware that many of our customers are investigating a Hybrid Office for the future. Finding a balance between flexible home/office-based staff, those that prefer to be at home permanently and others that prefer to be in the office permanently. Media articles are suggesting that 43 out of the top 50 companies in the UK, do not plan to bring staff back full time.

Last year when everyone made the mass exodus to home working, there was a clear focus on getting everyone on-line and the business continuing. The return to the office is not necessarily as simple as everyone just turning up to work at their desk.  After almost 15 months away from the office some people may find adjusting to the office trickier than others. Individual working styles may have changed.  After working in an environment with little distraction to suddenly being in an office with colleagues on the phone or just generally catching up, may mean that they feel they prefer to be at home for some of the week.  From own conversations with industry colleagues and customers, here are some area’s that we believe you should be considering for your staff and business even if you are not considering a hybrid office.

Cyber Security

Internet Connections and Firewalls

Remote workers will require internet connections to be able to connect to the office network whether it is cloud based apps or a Voip phone system. The most important consideration is the router secured and has the password been changed since it left the factory? The standard routers issued by home broadband have basic security settings and it is unlikely that your employee has ever changed the router name or password. This puts your data at risk, as you have no control over this set up.

Another area to consider is that many home broadband connections state in the small print that they should not be used for business purposes. Although this has been overlooked during the lockdown, now is the time to consider is your employee at risk from using their BT, Virgin or Sky broadband connection. Finally is the connection reliable? Have they suffered, but put up with, outages until now? Or is their chosen home office space receiving a good signal, do they need a booster installed?

Installing a dedicated business internet connection to your employees homes gives you the control to secure the router and firewalls that connect your employee to your business network and data.

Back up Solutions

While cloud-based applications like Microsoft 365 are safe when left alone, they can’t protect you from yourself (or your employees). This is why the #1 cause of data loss in the cloud is human error.

Every day, users trigger data loss/corruption in cloud applications due to:

  • Accidental (and intentional!) deletion
  • Overwriting important data
  • Downloading malware/ransomware viruses
  • And more!

More and more businesses are using SaaS (Software as a service) such as Microsoft Business 365 or Google Workspace (formerly G Suite) and it is often assumed that your data is backed up automatically and that these providers will hold all your data, BUT this is not the case.

For example Microsoft state in their Service Level Agreement the following:

“Microsoft is not liable for data loss due to application outages, it is also not liable for data loss due to deprovisioned user accounts.
We recommend that you regularly backup your Content and Data that you store on the services or store using Third-Party Apps and Services.”

Recent reports show that it could cost your business upwards of £1million in ransom, fines, legal fees, loss of revenue and IT Support to get your business back up and running if you suffer a data loss due to vulnerabilities in your network.   From as little as £2 per seat per month, MPR IT Solutions can support your business against Data Loss see our news article here.

Ransomware and Phishing Scams

Ransomware and Phishing scams are increasing and it is becoming more prolific. This is affecting all industry sectors whether your employees are at home or in the office. Employees using their own hardware are unlikely to have the same level of anti-virus or malware software to protect your data against phishing scams and ransomware. As it is a personal computer you do not have the control over this as you would with a business device. Implementing Security Awareness Testing across your business can identify individuals that require further training on how to spot a scam. For only £2 per seat per month you can help to protect your business by ensuring your staff are more aware of the potential risks on email scams. See our blog articles on Network Security and Is my Network Vulnerable? for further information.

Hybrid Office Workspace and Risks

Suitable environment

Personally I have worked remotely for 7 years. I am therefore well situated to understand the needs long term, as opposed to the last year. I have friends sharing the dining room table with their partner, or know of people that have been using a lap tray to balance their laptop and phone whilst sat on the sofa. These don’t work short or long term. If you partner is in Sales and on the phone constantly and you are in an admin role there are going to be clashes. You can’t both be holding a MS Teams or Zoom meeting at the same time, it is unprofessional and distracting.

Your office is likely to have LED lighting to create a bright environment, and these are on all day long. At home your staff are working in natural daylight and this can cause strain on their eyes when looking at their screen all day. Is their home in a busy street? If so, it can be distracting to hear vehicles or pedestrians going passed constantly. These are all areas to consider along with lone working risk assessments. It is your duty of care as an employer to ensure that your staff when working remotely are safe, cables and power leads across the room are a trip hazard and even though it is their own home you can still be liable if proper provisions and risk assessments are not offered.

Hybrid Office Equipment

Is there a clear separation of home and work space? Is your employee expecting to be able to work from the kitchen or dining room table or do they have a desk? Not every home is large enough for a full office desk, however there are many home office desks available on the market to suit most needs. Having a dedicated work space, allows for your employee to define work and home time.

As a business, if you decide that you want staff to work from home, you need to consider that they have the same equipment and furniture available to them as they would in the office. Desk space, chair, printer and office stationary. Often overlooked are ergonomic items such as wrist or feet rests to allow them to sit comfortably and without risk of long term injury such as back pain or RSI. Be prepared that if staff are working part remote, part office based you will have to pay and provide these items for both home and office, the same as you would if they were in the office full time.

Computer Hardware

Are your staff working on business computers or personal computers? Last year the focus was just to get everyone on-line, many businesses invested in laptops for staff, others sent staff home with their desktop computer. However, for some it was simply a case that staff would use personal computers (Bring Your Own Device – BYOD) as no one expected it would be this long. Linking back to cyber security, it is important to consider the security of the hardware as well as the lifecycle. If your staff are using aged or personal hardware you should consider upgrading or purchasing business hardware to secure your network and ensure employees are able to work remotely long term.

Alternatively, if staff are going to be working in a hybrid office routine, what are your plans for hardware? Whilst cloud platforms are great for being able to connect anywhere, if your employee only has a desk PC, they are not going to be able to transport it back and forth.

VOIP Phones

Hosted telephone systems ensure a professional first impression for your customers, no matter the location of your employees or the size of your business.  With a hosted phone system, staying connected to your customers by telephone is seamless for remote working or the return to the office – it is very simple to switch between the two. Bringing the ultimate in flexibility, with a minimal initial capital outlay, along with an easy to manage monthly subscription. A hosted telephone system will allow your employees to connect whether it be a hybrid office or at home with customers and colleagues. Flexibility comes with the option of using a softphone on your laptop or PC, a physical handset or an app on your mobile.

Employee Status

Re-integration to work place

Expecting your employees to return to a hybrid office or any office, as if the last 15 months hasn’t happened, is not an option. Everyone will have had different experiences and you need to accept that it wont be smooth and there will be friction. For someone that may have been in the office for the majority of the lockdown, they will be used to working in the office, however they are now used to almost silence. For someone that has not set foot in the office for 15 months, it will be daunting. Surrounded by people after being isolated at home with limited interaction to suddenly be around colleagues can be stressful.

Each individual needs to be considered separately. You cannot assume that everyone is the same. Some may have lost family or friends, some may have been in hospital themselves, whilst others may have thankfully escaped any such experience. Some may live alone and have had extremely limited interaction with the outside world due to restrictions. The return to the office will have an affect on mental health in some shape or form. For those returning from furlough it will be a huge step to get back into a routine, whilst others that have worked all through may resent those that were furloughed.

Mental Health

Going forward, employees that want a flexible working approach will benefit mentally by being able to have a better home/work life balance. For those that are parents will value the opportunity to be more available to their family without a long commute or staying late in the office. With the option to work from home they might stop to take a half hour break to play with younger children. This doesn’t mean they won’t be making the extra effort to get the tasks completed. After all, for the last 15 months much of it has involved home schooling and they still got it done then, nothing will change on that front.

Staff returning to the office will also need to be accommodated. Suddenly being tied to a desk 8 or 9 hours a day will require regular breaks as they settle back in. They will be used to not being observed for every move they make and it really does make for a better environment overall when staff are trusted. In the past many business were concerned that out of sight meant out of mind and that working remote should never be an option. However, these last 15 months have proved that it can be done in most cases.

Communication, Collaboration, Concentration

I found that the last 15 months brought me closer to the team. I have worked at MPR IT for 7 years, all of it remotely and being based in Berkshire my visits to the office are not regular. Initially, when we all started to work remotely and had weekly social gatherings on MS Teams, I suddenly got the opportunity to get to know some of my colleagues better. I would have regular quick teams calls to ask colleagues questions where as before I would probably have dropped them an email. Using teams we were able to throw ideas around quickly and easily in a chat or quick call.

Now that they are all back to the office, I still feel that sense of connection, however I do miss out on the ‘corridor conversations’ as some might call them. Where one person will mention something and it then becomes a discussion. They are great and do keep me up to date with any decision made and ask for my opinion, and with a small team this is easy to overcome. For those businesses that are considering a Hybrid office environment, you will need to ensure that employees do not feel left out by being at home, as opposed to the office and continue to hold regular sessions as a whole team.

How can we help?

Contact our team on 0800 030 20 30 option 1 or email us at sales@mpr-it.co.uk to find out how MPR IT Solutions can support your business with technical solutions for a Hybrid Workplace. Whether just one member of staff will be remote or the whole team, we can identify vulnerabilities in the network, support you in upgrading hardware alongside day to day managed IT Support.

  

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Is my network vulnerable?

by Nicki Dowsett in Anti-virus software, Audit Reviews, Back up solutions, cybercrime, Data Loss Prevention, Disaster Planning, Disaster Recovery, General, Hardware, Helpdesk, Hosted phone, Industry News, IT Support, IT Systems, Microsoft, Microsoft 365, MPR IT Work, Office 2007, Office 365, Outlook 2007, Password Security, Ransomware, Remote working, Risk management, SaaS Protection, Security Policies, Windows 10, Windows 7, Windows Server 2012

At the end of every working day, you ensure your workplace is secure with windows and doors closed, an alarm set and CCTV in place. So why don’t businesses consider that protecting their IT network is just as important? Many businesses are of the opinion that it wont happen to them – when actually the statistics show it probably will.

  • Globally 30,000 websites are hacked daily
  • 64% of companies have experienced some form of cyber attack
  • 75 records are lost every second of the day
  • 94% of malware is spread through email
  • 24,000 apps are detected on the internet daily
  • 300,000 pieces of new malware are created daily
  • 70% businesses that experience large data loss will go out of business within 1 year.

According to Government statistics on cyber security breaches, approximately 54% of businesses are now seeking information and guidance on cyber security. That leaves 46% that are not taking this seriously.

Business Continuity Plans often only investigate if the building is inaccessible and as we have all experienced in the last 12 months this can be solved. BUT if your network is compromised, your staff cannot even do that. You will most likely be locked out of the entire network and in turn, need to consider these points:

  • No access to data
  • All records potentially lost
  • All data potentially sold on the dark net
  • Held to ransom running into hundreds of thousands of pounds
  • Potential law suits
  • Large fines for breach of compliance
  • Staff unable to work
  • Loss of revenue
  • Extremely unhappy customers
Do businesses survive data loss?

Vulnerabilities in your network such as out dated hardware and operating systems put your business at risk and recent reports show that it could cost your business upwards of £1miilion in ransom, fines, legal fees, loss of revenue and IT Support to get your business back up and running if your suffer a data loss or network attack. It is expected that 70% of businesses that experience a large data loss will go out of business within a year. If your network is vulnerable so is your business.

With the increase in threat from ransomware, phishing, DDOS and scams, the market for products in cyber security is wide and ranging. MPR IT Solutions invest time in researching the market and carrying out in-depth training to find the best products available, so you don’t have to.

Contact our team today to discuss your Network security and how we can support your business to reduce the risk – 0800 030 20 30.

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What does IT Support look like to you?

by Nicki Dowsett in Anti-virus software, Audio Systems, broadband, CCTV, cybercrime, Disaster Planning, DNS Web Hosting, Domain Registration, Engineers, Exclaimer Cloud, fibre optics, Fire Alarms, General, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, Microsoft Teams, MPR, MPR IT Work, New customer, Office 365, Office Move, Password Security, Point to Point Wireless, Ransomware, Remote working, Server cabinet, Software, SQL Server, SSL Certificates, Structured Cabling, Training, TV Distribution, Web Hosting, Websites, Windows 10, Wireless networks

“What does IT Support look like to you?”

Often the simple answer is a helpdesk offering daily support to end users in a fast and reliable manner.

When considering your business as a whole, IT Support is usually much more complex. Have you considered these areas?

  • Who looks after your phone system?
  • Who provides your internet connection and leased lines?
  • Where is your website domain registered and hosted?
  • Do you have malware and anti-virus software?
  • Is your office using a Wi-Fi network? Who maintains this?
  • Where do you purchase new hardware? Is it under warranty and how do you manage an upgrade programme?
  • Are your servers on site or are they cloud based? How are these monitored and supported?

If I was to ask the question again “What does IT Support look like to you?” Would the answer be the same? The chances are that answer has changed.

By choosing MPR IT Solutions, you can be assured that your business will benefit from all-round comprehensive support in all information technology aspects. With a dedicated Account Manager, simple straightforward invoicing and only one point of contact for any technical issues, MPR IT Solutions provides fast, effective and reliable IT Support to businesses throughout London and the South East. Working in partnership with our clients we believe enhances our understanding of their business needs and we always look to find the best and most effective solution. Our core products and services include (but not limited to);

  • Comprehensive IT Systems Support
  • Hosted/ Voip Telephones
  • Website domain registration and hosting
  • Internet connections and Leased Lines
  • Wi Fi Networks
  • Azure Server Support
  • Office 365 & Microsoft Teams
  • AEM Monitoring
  • Malware/Anti-virus software
  • Hardware purchasing and upgrade plans
  • Security Awareness Training (SATT)
  • Email Signature Management
Business IT Support Kent

Through the growth and continued development of MPR IT Solutions and increasing demands from clients, our sister company MPR Technical Services was born in 2019. A Technical Services Integrator, their highly experienced and qualified employees provide advice, design and installation services in residential and commercial developments.

MPR Technical Services and MPR IT Solutions will work together for larger projects, as necessary. With a collaborative relationship you can be assured of strong communication and enhanced understanding of the work carried out and on-going support required.

Extended Services through MPR Technical Services:

  • Structured Cabling
  • Wireless Networks
  • Audio Visual and Digital IPTV Systems
  • Electronic Security
  • Office re-locations

For more information on the products and services from MPR IT Solutions contact our team today on 0800 030 20 30 or email sales@mpr-it.co.uk

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Flexible remote working or back to the office? How technology helps

by Nicki Dowsett in Disaster Planning, Disaster Recovery, General, Hardware, Hosted phone, IT Support, IT Systems, Microsoft, Office 365, Remote working

During the last few months the majority of our team have worked remotely from home. With minimal cover in the office to accept deliveries, or work on hardware. Whilst some of our team have had to carry out socially distanced site visits. All this has taken place with no reduction in level to service for our customers.

Now as restrictions relax, like many business we must now consider the options for staff to continue remote working or a return to the office. We need ensure that this is as flexible as possible, to suit the needs of the business and our staff.

Here are a few key questions that we are having to consider:

  • Social Distancing – is there enough office space?
  • Do staff feel comfortable to be back in the office?
  • Are some staff concerned about mixing with other people on their commute?
  • What if there is a local lockdown?
  • Can it be a flexible and seamless mix between the two?

As a result of using the right technology, these questions can be easily resolved.

Hosted Phone Systems

Hosted telephone systems ensure a professional first impression for your customers no matter the location of your employees or the size of your business.  With a hosted phone system staying connected to your customers by telephone is seamless for remote working or the return to the office – it is very simple to switch between the two. Bringing the ultimate in flexibility, with a minimal initial capital outlay, along with an easy to manage monthly subscription.

MPR IT are highly experienced in both design and deployment of telecoms solutions for residential, commercial and hospitality phone systems. Offering the ability to integrate with onsite services such as CRM or MS Outlook, contacts and caller details automatically pop up when they’re on the phone. Choosing an MPR IT Solutions hosted cloud-based telephone system is the ideal solution.

With the latest connected solutions, we ensure that the design meets your requirements and ensure it is correctly deployed to your organisation and end users.

Office 365

Microsoft Office 365 has changed the way that many companies work over the last few years. A cloud based solution combining collaboration, communication and security tools at an affordable cost for everyone. Your staff can access their email and files anywhere with an internet connection. With 2 factor authentication you can be sure it remains secure.

MPR IT has invested time and resources into becoming an official Microsoft Cloud Accelerate Partner and Small Business Specialist. We are trained in a number of Microsoft Competencies that directly relate to implementing, migrating and configuring your Office 365 solution. MPR IT focus on a smooth and trouble free migration ensuring your business has minimal disruption. Followed up with seamless  ongoing support our team are on hand to advise and solve any problems should they arise.

Microsoft Teams

Superseding Skype for Business – Microsoft Teams was launched in March 2017. In November 2019, Microsoft announced that Teams was used by 20 million end users. Fast forward to April 2020 and 75 million people were using Teams. Integrating with Office 365, Teams is a platform combing communication such as video calls, workplace chat and file sharing and storage.

All the staff at MPR IT have been using Teams over the last 4 months. With daily morning meetings we can connect and be set up for the days task ahead, quick messages or video calls to team mates rather than emails. Having been a remote worker for a number of years, I feel more involved with my colleagues and more connected to the day to day activity within the business.

Flexible working

By using technology systems such as these, the question of enabling staff the flexibility of working either in the office or remotely is much simpler. Staff can connect to their files, email and colleagues through Microsoft and your customer calls can be answered seamlessly.

If you would like more information on more permanent flexible working approach for your staff that wont affect the running of your business please contact us on 0800 030 20 30 or email us sales@mpr-it.co.uk

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Increased Demand in Helpdesk Support

by Nicki Dowsett in Disaster Planning, Disaster Recovery, Engineers, General, Helpdesk, Hosted phone, IT Support, IT Systems, MPR IT Work

Due to Coronavirus and the recent Government assertations to work from home where possible, we are experiencing a large increase in the number of calls and emails to the Helpdesk.  In order to manage this we have reallocated resources to ensure that the day-to-day requests can be acted upon as close to our usual levels of service as possible.

There are three main methods for raising support requests with MPR. These are;

1 – Call us on 08000 30 20 30 select Option 2. This will direct you straight to our Helpdesk.  We are available between 0830-1730 Monday to Friday. If you are unable to get through in the first instance we do have a voicemail system on the helpdesk that is regularly checked.

2 – Email support@mpr-it.co.uk – Once we have received your email for an initial ticket request, you will then be sent a confirmation email with your ticket reference. Our email is manned throughout our normal working hours but will not be picked up out of hours.    ty4

3 – Email helpdesk@mpr-it.co.uk – This is if you are following up existing support requests. You will need to ensure you have your ticket reference in the subject and one of our Helpdesk Team will pick this up and respond in kind to your existing query/new query ity4

To ensure we can assist you effectively we will need as much information as possible from you regarding your fault or problem. i.e.

  • How many users the issue is affecting?
  • How long has the issue being occurring for?
  • Have you made any changes recently to cause the problem?
  • What is the impact to your business?

Along with as many details as possible relating to the fault (Error messages, users affected etc.) so we can replicate the issue. We will also need relevant contact details so we can keep in touch with you.

If we need to remotely log onto your servers / workstation, we will require secure access enabled to get there. We are able provide a direct secure access through our website http://www.mpr-it.co.uk/remote-support/ – it is probably best you are at this website in your browser and waiting for us (unless you are calling us about connectivity issues).

Our team are committed to answering all queries as fast as we can and we appreciate your patience at this time.   We would also like to thank each and everyone of our customers for their support during this busy time and we wish everyone well.

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NOVEL CORONAVIRUS (COVID-19) SERVICE CONTINUITY PLAN

by Nicki Dowsett in Disaster Recovery, Engineers, General, Helpdesk, Hosted phone, Industry News, IT Support, IT Systems, MPR, MPR IT Work

We know your business depends on our ability to provide reliable, uninterrupted service, so in light of the recent developments around Coronavirus disease (COVID-19), we would like to share with you the measures we are taking to ensure service continuity.

MPR continues to monitor the Coronavirus disease (COVID-19) developments with a primary focus on ensuring the health and safety of our staff while mitigating business impacts. In support of this, we are convening regular meetings with teams across the business and regularly sharing information about the virus and how to prevent the spread of illness.

Risk assessments will be undertaken for all off-site work, meetings etc. to determine if this can be postponed or carried out remotely.

We will act according to the instructions and recommendations of the relevant authorities and in a manner that safeguards our staff. As always, consistent, timely communications with all our stakeholders are critical, and we will communicate any relevant information, when possible.

We have made investments in our technology infrastructure and business continuity planning to ensure we can operate all our systems and processes remotely to provide you with seamless service should any of our staff need to work remotely (e.g., due to self-isolation, school closures, etc.) or should we decide to close the offices and/or switch to a remote working model. We continue to test our business continuity strategies to confirm we can provide ‘business as usual’ should our entire workforce need to work remotely. In the event of this happening, we would operate as follows

  1. Desk phones would revert to soft phones, allowing continuous phone access to our teams, and ensuring all skill groups would continue to work seamlessly.
  2. Microsoft Teams would be used internally for productive collaboration and content sharing.
  3. Meetings, events and training would be switched to virtual environments.

As always, we remain committed to supporting your business with an unparalleled level of service and will continue to monitor the situation, providing you with updates appropriately and promptly.

For further information visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-thepublic

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Covid-19: Disaster Management Plans

by Nicki Dowsett in Disaster Planning, Disaster Recovery, General, Helpdesk, Hosted phone, Industry News, IT Support, IT Systems, Microsoft, MPR, Office 365

Covid-19 has fast become the hot topic in the media and conversations around the world. Whilst there is still much uncertainty as to how it will affect us as individuals and businesses, it is not something to completely dismiss.

The spread of Covid-19 is likely to increase over the coming weeks. With schools and businesses expected to be affected, be it due to members of staff/pupils becoming unwell or simply due to an external connection to someone that is affected.

This morning (Tuesday 3rd March 2020), Downing Street released a statement detailing various plans for the worst case scenario. Including a prediction that up to a fifth of the UK workforce potentially being unable to work due to Covid-19.

Disaster Management plans have traditionally been put in place for the scenarios where offices are inaccessible. With consideration made due to fire, flood or bad weather. It is unlikely that the current situation of a global contagion has been taken into consideration. Now is the time to consider and review your disaster management plan.

Catch it, Kill it, Bin it!

This phrase, and the recommendation of regular hand washing is promoted widely. Here at MPR IT, we are ensuring that this message is clear to all our staff members, whether they are office based or engineers visiting clients offices. We have also instructed all team members that should they be concerned they may have come into contact with someone suffering with Coronavirus symptoms, they should inform management and seek medical advise whilst self isolating.

Flexible Home Working

In line with the Disaster Management Plan already in place for MPR IT, all staff members have the ability to work from home and continue to support our clients with no loss of service. This is part of a plan that has been in place for many years. The main purpose of this plan is to ensure that our business can continue no matter what.

Office 365 and Cloud Computing

Software packages such as Office 365, and cloud based CRM’s are becoming more common place. Giving access to email and Microsoft applications such as Word, Excel, Powerpoint and Teams, from any location with Internet connectivity. Giving the ability to create and share documents with chosen individuals.

Telephone Systems

Along with access to documents and files, it is also vital for your business phone lines to be managed. With Hosted Telephone Systems your customers are still able to contact you. Without even having to know you are not physically in the office.

With a range of options and packages to suit businesses of all sizes, we strongly recommend that if you wish to consider the options available to your business, now is the time to contact and discuss with our team on 0800 030 20 30.

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Happy 11th Birthday to MPR IT Solutions

by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks

Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.

After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”

In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure. 

With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business.  By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.

11 Years on from the start

Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East.  With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.   

The team handle over a thousand support tickets each month with 97% closed within an hour.  To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.

Moving to Henwood Industrial Estate

The new office on Henwood Industrial Estate

Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand. 

It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate.  Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions.  The project to refit the office took about 3 months and involved using our own knowledge, experience and skills.  Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.

With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse.  No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.

Training & Encouraging the Team

Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry.  We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future.  Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions.   Support is provided for any team member that would like to further their knowledge or qualifications.

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Exciting Start to the New Year for MPR IT

by Nicki Dowsett in Access Panels, Audio Systems, broadband, cabinets, CCTV, Engineers, fibre optics, Fire Alarms, General, Helpdesk, Hosted phone, IT Support, IT Systems, MPR IT Work, Office Move, Server cabinet, Strcutured cabling, TV Distribution, Uncategorised, Wireless networks

Exciting start to the New Year for MPR IT

Since the start of January, a lot has been happening here at MPR IT.  As you will be aware it is now 10 years year since Alex, Andy and Richard started MPR IT.  We are continuing to grow and strive with thanks to the continued custom from all our loyal clients.  To ensure that we can continue to provide customer focused support, providing outstanding IT support and solutions, the Management team have been making lots of decisions.

Firstly, we are recruiting a number of roles for our Technical support team. Currently we are recruiting for:
1st Line Support Admin
2nd Line Support Engineer
3rd Line Support Engineer

We hope to have all these roles filled in the very near future, with some new team members already on board. As with any new member of the team, we will be ensuring they are inducted to the high standards both our customers and ourselves expect.

Next, it has become apparent that with our continued expansion we have out grown our current offices! Our second piece of exciting news is that we have now secured new premises in the Henwood Estate. With a large amount of work to carry out we hope to be able to move in time for late spring/early summer.
We are currently in the first phase which includes taking down walls and making the space more suitable for our ever-growing team.

Once the construction/demolition phase has completed, we will be entering the next phase.  This is where our own expertise will be utilised and our own team will be installing following:
Structured Cabling – Copper and Fibre
CCTV
Access Control
TV distribution systems
Audio Systems
Fire Alarm System
Internet Services and so much more!

As you can imagine its going to be a busy and exciting few months for us all.  We will keep you all updated on the progress and of course our move date.

 

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Disaster Management for IT Systems

by Nicki Dowsett in Disaster Planning, Disaster Recovery, DNS Web Hosting, Engineers, Helpdesk, Hosted phone, Industry News, IT Support, IT Systems, Uncategorised

Disaster Management Plans

Over the weekend, the big story in the news was all about the IT system failure at British Airways.  The CEO of BA has released a statement that the systems crashed due to a short power surge knocking out the main servers, unfortunately for the company the back-up systems then failed to take over.  This resulted in over 75,000 customers being affected and flights grounded around the world.

BA Plane

When the story first broke, BA did not release much information to the public, no doubt as the Directors were scrambling to find out what had gone so badly wrong.  However, this resulted in various speculation such as systems being hacked, no back up servers in place or that this was due to cost cutting by out sourcing IT Support.  It would appear, that none of these were the case.

Many people in the IT industry are watching this story closely to understand how this situation happened.  With many questions being asked, including:

  • Why did the back-up servers not take over?
  • Are the back-up systems in the same location as the main servers?
  • Are the communication systems such as website and mobile app in the same location?
  • What was the Disaster Management Plan?

Irrespective of your IT Support being in house or outsourced these questions should not be being asked.  Here at MPR IT, we support a wide range of customers for IT, on both a daily basis and, also with larger projects such as server/network installations and server hosting.  With all our customers, we hold the same approach, no matter the size of your company – you need to be prepared for any eventuality.  Whilst we have not had to deal with an incident the size of BA’s problems at the weekend we have had to deal with various situations where a company server has gone off line.  These include a flood in an office, or a system hack.  Essentially the plan is the same – get the company back up and running in the shortest time possible and preferably without their customers ever knowing there was an issue and with the least cost involved.  I think we can quite safely say this is going to be very expensive for BA.

Disaster Management Recovery plans are one of the most important things that your business can put in place.  The aim of a DMR is to ensure that your business continues smoothly with little or no disruption, and your company needs will differ from that of any other company.  The main points that you need to consider are:

  • Is your data/server backed up daily?
  • Is this back up stored in a secure separate location to the main server?
  • Can your customers still contact you?
  • Can your staff continue to carry out their duties?
  • Can your operation continue and will your customers be affected?

We have written blogs in the past about important it is to have a Disaster Management Plan in place, however the events this weekend have shown that it is not just in the case of fire, flood or bad weather that your company needs to plan, in advance for.  In the case of BA it was apparently due to a power surge, that the systems failed.  Not as many speculated in the first few hours, that it was due to out sourced IT Support or being hacked with a virus.  If you and your company would like to discuss your current Disaster Management Plans please do not hesitate to contact us.

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