Launched in 1996, Adobe Flash Player is a browser plug-in designed to stream video and animation content through websites. At the time of launch it was the most popular way to stream content quickly. Many internet users had dial up or slow connection and content such as this would take too long to view. By 2009, Adobe Flash was installed on 99% of internet connects computers.
However, with the launch of handheld devices such as smart phones and tablets, Adobe was slow to react and it was not compatible. It was expected to drain the battery life as well as being a security risk. By the time that Adobe had created a flash player that would work on mobile devices the big internet names were streaming content without a flash player. In 2015, Apple disabled the plug-in on their own Safari browser, and Google Chrome started to block some Flash Content. Adobe then announced in 2017, that Flash Player would be retired in 2020.
Adobe announced that the Flash Player will no longer be supported and as of 31 December 2020 no further security updates released. It should therefore be uninstalled from all laptops and PC’s. Through our managed IT Support packages, MPR IT Solutions will be removing Adobe Flash player from our customer packages. If you have any concerns regarding this please contact us on 0800 030 20 30.
From 12 January 2021, Adobe will stop Flash Player displaying content, rendering it retired. Games and content relying on Adobe Flash Player will no longer be accessible.Read more
As the year of 2020 draws to a close, we would like to take the opportunity to thank each and every one of our clients and suppliers for all the support throughout this year.
This year has certainly been a year like no other, with many businesses and employees feeling the pressure of furlough, lockdown and the uncertainty of what each new government announcement may bring. MPR IT Solutions have been proud to support each of our individual clients in enabling them to move end users to remote working and then the return to the office, even though it may have been short-lived before home/remote working returned again. The directors here have been immensely proud of the way all the team stepped up and went above and beyond at all times this year.
With the festive period now on the horizon, it may not be the same as previous years, but we all wish you a very Merry Christmas and a Happy New Year for 2021!
Please note that over this Christmas our staff will be taking some well earned time off, however we will still continue to support our customers via the helpdesk should you need us. Support requests can be raised automatically on our system by emailing the team on firstname.lastname@example.org or by contacting us on 0800 030 20 30 during our opening hours.
Opening Hours for Helpdesk
- Thursday 24th December – 08.30 – NOON
- Friday 25th December – CLOSED
- Monday 28th December (Bank Holiday) – CLOSED
- Tuesday 29th December – 08.30 – 17.30
- Wednesday 30th December – 08.30 – 17.30
- Thursday 31st December – 08.30 – 17.30
- Friday 1st January – CLOSED
We will return to our normal operating hours on Monday 4th January 2021.
Stay safe and we look forward to working with you in 2021!
As of 13th October 20201 Microsoft will be ending ongoing support for Office 2010. Meaning from this date there will be no further updates on this package, include bug fixes, patches or security updates. If you are currently using either Office 2010, it is important to consider your options now. Whilst Office 2010 will continue to function it does mean that you will be at risk of potentially harmful and serious security risks.
We recommend that you look to upgrading to Microsoft Office 365 as a replacement. Office 365 is a cloud-based platform that allows access to all applications including – Windows, Excel, Teams, Powerpoint etc from anyway with an internet connection.
MPR IT Solutions are an official Microsoft Cloud Accelerate Partner and Small Business Specialist. This means we are trained in Microsoft Competencies that directly relate to implementing, migrating and configuring your Office 365 solution. We have vast experience in migrating businesses over to Office 365 and ensure minimal disruption to your daily tasks.
See our web page for details and pricing on Office 365 along with a few case studies on previous migrations we have carried out.
For more information and to discuss your options to upgrade Office 2010 to Office 365 please contact our team on 0800 030 20 30 or email email@example.comRead more
by Nicki Dowsett in Anti-virus software, Audio Systems, broadband, CCTV, cybercrime, Disaster Planning, DNS Web Hosting, Domain Registration, Engineers, Exclaimer Cloud, fibre optics, Fire Alarms, General, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, Microsoft Teams, MPR, MPR IT Work, New customer, Office 365, Office Move, Password Security, Point to Point Wireless, Ransomware, Remote working, Server cabinet, Software, SQL Server, SSL Certificates, Structured Cabling, Training, TV Distribution, Web Hosting, Websites, Windows 10, Wireless networks
“What does IT Support look like to you?”
Often the simple answer is a helpdesk offering daily support to end users in a fast and reliable manner.
When considering your business as a whole, IT Support is usually much more complex. Have you considered these areas?
- Who looks after your phone system?
- Who provides your internet connection and leased lines?
- Where is your website domain registered and hosted?
- Do you have malware and anti-virus software?
- Is your office using a Wi-Fi network? Who maintains this?
- Where do you purchase new hardware? Is it under warranty and how do you manage an upgrade programme?
- Are your servers on site or are they cloud based? How are these monitored and supported?
If I was to ask the question again “What does IT Support look like to you?” Would the answer be the same? The chances are that answer has changed.
By choosing MPR IT Solutions, you can be assured that your business will benefit from all-round comprehensive support in all information technology aspects. With a dedicated Account Manager, simple straightforward invoicing and only one point of contact for any technical issues, MPR IT Solutions provides fast, effective and reliable IT Support to businesses throughout London and the South East. Working in partnership with our clients we believe enhances our understanding of their business needs and we always look to find the best and most effective solution. Our core products and services include (but not limited to);
- Comprehensive IT Systems Support
- Hosted/ Voip Telephones
- Website domain registration and hosting
- Internet connections and Leased Lines
- Wi Fi Networks
- Azure Server Support
- Office 365 & Microsoft Teams
- AEM Monitoring
- Malware/Anti-virus software
- Hardware purchasing and upgrade plans
- Security Awareness Training (SATT)
- Email Signature Management
Through the growth and continued development of MPR IT Solutions and increasing demands from clients, our sister company MPR Technical Services was born in 2019. A Technical Services Integrator, their highly experienced and qualified employees provide advice, design and installation services in residential and commercial developments.
MPR Technical Services and MPR IT Solutions will work together for larger projects, as necessary. With a collaborative relationship you can be assured of strong communication and enhanced understanding of the work carried out and on-going support required.
Extended Services through MPR Technical Services:
- Structured Cabling
- Wireless Networks
- Audio Visual and Digital IPTV Systems
- Electronic Security
- Office re-locations
For more information on the products and services from MPR IT Solutions contact our team today on 0800 030 20 30 or email firstname.lastname@example.orgRead more
Congratulations and a huge thanks to all the team at MPR IT.
With the uncertainty over the last couple of weeks surrounding the Covid-19 outbreak – Alex, Andy and Richard would like to acknowledge the outstanding effort put in by all the team here at MPR IT.
Since it first became apparent that companies should consider alternative plans for working from home – every member of the MPR IT team has put in an outstanding performance, going above and beyond to ensure we can continue to support our customers.
The main priority for the Sales team has been to source hardware – which very quickly became almost as difficult to get hold of as toilet rolls and hand sanitiser. The advantage of MPR IT not being tied to one particular supplier has been an enormous help, and we have been able to source pretty much all the laptops that were in stock. Additionally, Nicki from Marketing has been supporting the Helpdesk Team with taking calls and logging tickets to allow the team to work as efficiently as possible.
The Engineers have been rushed off their feet with the setting up and installation of over 500 laptops in a week. Everyone and anyone in the MPR IT family that could work on this task was pulled in – including the team from MPR Technical Services.
Number of tickets raise and percentage closed within 24 hours
|2 weeks ago||281||61%|
|3 weeks ago||296||61%|
During the last two weeks the team has seen an increase in the number of tickets raised. A number of these tickets have been to set up remote access for an entire company which can range from 1 to 20 users. Normally a ticket would be raised for an individual issue and not multiple users. Despite this increase the team have continued to average a 60% close rate within 24 hours. An incredible effort with such a large increase in workload.
Dealing not only with the normal everyday queries, but also supporting our clients that require individuals to be set up for remote working via VPN, access to emails and small glitches as it all comes into effect. In total we have sourced, set up and installed over 500 laptops, and enabled over 1000 users to be able to work from home.
Finally not forgetting setting up our own team to work from home to continue to be able support our customers during this time. The helpdesk team are now all working hard from home to provide continued support to our customers and continue to be contacted on 0800 030 20 30 option 2 with full access to all our systems and phones.
Finally we must say a huge thank you – to you our customers for being patient and understanding during this incredibly busy time. We have had an incredible increase in demand for support. We value each and every one of you and we will continue to support you above and beyond.
Comments such as these mean so much to the team when they are frazzled and weary – please keep them coming in:
We were really impressed by the speed at which Mitch responded to our call and were SO grateful that he got everything working again!
Ian was very efficient and explained what he was doing and the cause of the issue.
Thank you for sorting this so quickly! much appreciated
If you do require support over the coming weeks – please contact us in the normal ways 0800 030 20 30 option 1 for Sales and option 2 for Support. Please also follow us on social media for updates and news articles – Instagram, Twitter and Facebook and LinkedIn.
Keep safe and we look forward to supporting during this time.
Alex, Andy and RichardRead more
Looking After Your IT During Lockown
Many offices are much emptier than usual with people working from home and it probably feels very surreal. It’s much the same here at MPR IT, many of the team are working hard from home to provide continued support to our customers.
For remote working sessions to continue to the best of network capability we are recommending a few ‘Out of Office House Keeping’ tasks. These should be carried out when anyone visits the office to collect post or a random forgotten folder and will help to keep your IT (and business) running.
Server Room Temperature
The temperature in your server rooms is kept low to ensure that machines do not overheat and stop working. Whilst we have monitoring systems to check that servers are running well, we unfortunately cannot monitor the temperature. If your air-conditioning fails the fans will kick in but will ultimately blow hot air around causing the machines to overheat. Whenever anyone visits the office please ask them to check the air-conditioning is still working and that the temperature is at the recommended level.
Warning Lights or Alarms
Please inspect the servers to check for any warning or unexpected lights. If you do notice anything unusual please take a photo of the issue and email it to email@example.com and we will check this for you. With the recommendation to stay at home, to keep everyone safe we would like to avoid site visits if possible, photos or videos of the issue will help our team to diagnose the problem.
Back Up Systems
Checking that your back up storage is doing its job could be one of the most important things. Should there be a failure to the servers your back up will be invaluable in restoring your data and keeping your business running.
For customers with monitoring as part of their contract we will be continuing to monitor as normal, however these housekeeping tasks should additionally take place where possible.
If you currently do not have monitoring as part of your contract with MPR IT and would like to consider this please contact our Sales team on 0800 030 20 30 option 2.Read more
Britain and many parts of the world are currently in lockdown due to the COVID-19 pandemic.
The British Government recently announced that where possible people should now be working from home. Following this we have seen a dramatic increase in requests to set up remote access.
Office 365 package makes working from home so much easier. With Excel, Outlook, Powerpoint, Teams and Word all available through one simple log. Meaning you can connect to your workspace from anywhere that has an internet connection. As someone that has been part of the MPR IT team for the last 6 years and based in Berkshire, I can confirm that being able to connect with the main MPR IT team via Office 365 is seamless.
To support our local small business community we would like to offer FREE migration to Office 365 during the current lockdown due to Covid 19.
For more information on how Office 365 can package can support you and your business please call our team on 0800 030 20 30 Option 1Read more
The National Cyber Security Agency is reporting an increase of bogus email and internet campaigns to users. With the current global pandemic and many people now working from home the criminals are taking full advantage of more people relying on email as a form of communication.
Over the years, MPR, have unfortunately dealt with a number of situations involving email and Internet campaigns and virus attachments. Now more than ever we ask that you be extra vigilant for any attachments that you receive.
If you do not know the sender – DO NOT OPEN ANY ATTACHMENT, the chances are it is a cyber crime campaign.
If you do know the sender – CHECK THIS IS AN ATTACHMENT YOU ARE EXPECTING, additionally take a close look at the email address. Often criminals will use an almost identical email address to trick people into opening files for example: firstname.lastname@example.org as opposed to the correct email email@example.com.
If you are unsure of any attachment from a known sender please contact the sender by phone to confirm they have in fact sent you an email.
With many of our customer now working from home, on either a personal computer or one provided by their employer – it is vital that all users ensure that anti-virus software is up to date. MPR IT strongly recommends Webroot as being the best on the current market. If you would like more information on Webroot please contact our sales team on 0800 030 20 30 option 1.
Our helpdesk team are committed to answering all queries as fast as we can and we appreciate your patience at this time. We would also like to thank each and everyone of our customers for their support during this busy time and we wish everyone well.Read more