by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks
Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.
After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”
In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure.
With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business. By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.
11 Years on from the start
Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East. With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.
The team handle over a thousand support tickets each month with 97% closed within an hour. To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.
Moving to Henwood Industrial Estate
Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand.
It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate. Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions. The project to refit the office took about 3 months and involved using our own knowledge, experience and skills. Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.
With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse. No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.
Training & Encouraging the Team
Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry. We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future. Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions. Support is provided for any team member that would like to further their knowledge or qualifications.Read more
We are pleased to welcome Nick to our Sales and Account Management team.
Nick is a proactive, adaptable and conscientious Senior Business Development Team Manager with over ten years experience in Business and Retail Sales Development. Nick likes to overcome challenges through a tenacious and questioning approach – drawing on a wide range of technical and functional experiences. An articulate and diplomatic communicator plus an effective team player with strong coaching skills. Consistently working to the highest professional standards and thriving when working as part of a cohesive team, we are excited to welcome him to the team.
Nick has recently moved to Dymchurch to be close to the beach and enjoys spending time with family and friends by the sea, playing pool for his local pool team & generally enjoying the sun !Read more
March Team Member of the Month
Each month the team at MPR IT are asked to put forward their nomination for Team Member of the Month and their reasoning behind the decision.
We are pleased to announce that this months winner is none other than Bill Van Doorn. Having been with us since 2015, Bill joined us to work and support the Tech team.
Bill came out on top of a close battle between several employees, here are some of the comments from the team:
“Always available to help.”
“My go to guy whatever the problem.”
Originally from Holland, Bill moved to the UK to join the team at MPR IT. Starting his career in IT in Holland, when the industry changed in the early 2000’s he decided to leave IT.
Following his passion for cooking, he trained as a chef working his way up from Sous chef to Head chef in various restaurants with expertise in classic French and Italian cooking. After 10 years in the profession he decided he was not enjoying it as much as he had been. So decided to get back into IT, so he packed up, left everything behind and moved to Ashford to start a new chapter in his life.
Bill is a very busy person outside of his work life and is also a music producer and has co-founded his production company. He also is very interested in on-line gaming. And still loves to cook for friends and family – not forgetting the team in the office!
Since joining MPR IT he has taken on the role on the Tech helpdesk and is also responsible for our stock room due to his great organisational skills. He continues to further his knowledge in IT studying in his spare time and is pleased to have made the move to work within the team .
Congratulations Bill – Well deserved winner.Read more
by Nicki Dowsett in Audio Systems, cabinets, Design Inspiration, Engineers, fibre optics, General, IT Support, IT Systems, MPR IT Work, Office Move, Server cabinet, Strcutured cabling, TV Distribution, Wireless networks
New Office – Server Room
As you will probably be aware MPR IT are preparing to move to our new home. Our new offices will be based at the Henwood Estate in Ashford, and will accommodate our expanding team. We are currently in the process of recruiting for our Technical Help desk and with the extra room we will have there should be no issue for desk space.
The project to refit the new office seems to be running very quickly and we can start to see how the office will be once it is completed. Our team have worked hard to install structured cabling throughout the entire space for work spaces and AV. However the cables need to have an endpoint and so this week we are working on the server room.
As you can see before we could consider any installation, we first needed to make the room a clean space. With walls decorated and new flooring installed our team had the perfect space to work with. The new space is light and cool – the correct environment for server cabinets.
With the comms cabinet in place the team have been busy connecting the cables in an orderly fashion. Not only does this mean everything is neat and tidy, it also means that we can identify each individual cable. Work continues on the server room and we plan to have everything completed in there shortly.
With the end in sight for the project, it is now starting to look like home for MPR IT. Here is one part of the office space with some furniture starting to go in along with the new carpet. Looks so bright and fresh, we can’t wait to move in.Read more
Windows 7 software has been available since 2009, and Microsoft will be ending support for this on 14 January 2020. This means they will no longer provide any updates, patches or general support to the software. Whilst you will be able to continue to use this version of Windows, you will be vulnerable to security risks. With the constant threat of Cybercrime, it is vital that you consider the options available to upgrade to Windows 10.
If you are using Windows 7, either on a personal computer or at your business, now is the time to consider upgrading to Windows 10. However, before you make the move, it is imperative that you consider any 3rd party software programme installed on your pc/laptop and hardware such as printers, scanners etc. as these may not be compatible. You will also need to consider the hardware resources available, as Windows 10 is a powerful operating system and therefore requires a large amount of RAM installed. Our team of experts can audit all of your software packages (e.g Sage) and hardware (e.g RAM, printers and scanners) to ensure these are compatible and where they may not be. To upgrade without taking this into consideration, you may find that it becomes time consuming and more costly to rectify the issues.
Why Upgrade to Windows 10?
Windows 10 was released by Microsoft in July 2015, and is now one of the most common used pieces of software on the market. With many similarities to previous incarnations, it is very user friendly and easy to navigate with a number of enhanced functions.
- Cortana – Windows 10 comes with Cortana, a voice-activated personal assistant. Cortana can set reminders, inform you of the weather, search the internet and much more.
- Live tiles – Customisable, live tiles on Windows 10 allows you to have a personalised experience. Just about anything can become a tile, from websites to apps and the tiles can then be resized and moved around as required.
- Continuum – For a seamless user experience, Continuum lets you carry on working from desktop to tablet and back again. This helps to create a modern, flexible and fluid working style as expected by today’s workforce.
- OneDrive – OneDrive is Microsoft’s cloud storage service which is built into Windows 10. It lets you sync files across PCs and OneDrive devices.
- BitLocker – BitLocker helps you keep your files safe while BitLocker Go gives you the same functionality while you’re on the move. It features:
- Sign in with face or fingerprint – a fast, secure way to sign in
- Lost or stolen device – remove confidential business information immediately
- Windows Information Protection – control how employees use business data
- Windows Defender Antivirus – protects you against malware threats
Windows 10 combines the Windows you already know and adds great improvements you’ll love. Technologies like InstantGo1 let you boot up and resume quickly. And Windows 10 has more built-in security features than ever to help protect against malicious software.
Contact our team today on 0800 030 20 30 option 2, or email email@example.com to discuss the requirements for upgrading to Windows 10.
by Nicki Dowsett in Access Panels, Audio Systems, B2B, cabinets, CCTV, Design Inspiration, fibre optics, General, IT Support, IT Systems, MPR, New Team Member, point to point wirless, Server cabinet, Strcutured cabling, TV Distribution, Wireless networks
Welcome to Mark Best
We are pleased to welcome Mark Best, who joins us as a Sales and Account Manager. Some of you may know Mark – as he previously worked as a Sales Consultant for MPR IT in 2010-2011. During which time he won several new business projects /accounts, many of which remain loyal MPR IT customers today.
Mark is a highly motivated, focused, sales professional, with highly transferable skills in New Business Development and Key Account Management. With over 23 years of experience working in the Structured Cabling; IT Services; Energy Reduction & Electrical Contracting markets. Mark’s key strengths include B2B Consultative Solution/Project Specification Sales; Estimating & Tendering; On-site & Office Based Project Management.
Whilst Sales & Marketing principles are continuously re-invented and re-packaged, his core principles have never changed – Know Your Customer and Customer is King; Who; What, Why, When; How Much – keeping things simple are key reasons he has retained accounts and gained repeat business throughout his sales career.
Mark is very excited to make a return to MPR IT as a Sales & Account Manager, focusing on developing new business opportunities for MPR Technical Services, offering Fully Integrated Cabling Infrastructure Services, from conception to delivery and ongoing maintenance services.Read more
by Nicki Dowsett in Access Panels, Audio Systems, broadband, cabinets, CCTV, Engineers, fibre optics, Fire Alarms, General, Helpdesk, Hosted phone, IT Support, IT Systems, MPR IT Work, Office Move, Server cabinet, Strcutured cabling, TV Distribution, Uncategorised, Wireless networks
Exciting start to the New Year for MPR IT
Since the start of January, a lot has been happening here at MPR IT. As you will be aware it is now 10 years year since Alex, Andy and Richard started MPR IT. We are continuing to grow and strive with thanks to the continued custom from all our loyal clients. To ensure that we can continue to provide customer focused support, providing outstanding IT support and solutions, the Management team have been making lots of decisions.
Firstly, we are recruiting a number of roles for our Technical support team. Currently we are recruiting for:
1st Line Support Admin
2nd Line Support Engineer
3rd Line Support Engineer
We hope to have all these roles filled in the very near future, with some new team members already on board. As with any new member of the team, we will be ensuring they are inducted to the high standards both our customers and ourselves expect.
Next, it has become apparent that with our continued expansion we have out grown our current offices! Our second piece of exciting news is that we have now secured new premises in the Henwood Estate. With a large amount of work to carry out we hope to be able to move in time for late spring/early summer.
We are currently in the first phase which includes taking down walls and making the space more suitable for our ever-growing team.
Once the construction/demolition phase has completed, we will be entering the next phase. This is where our own expertise will be utilised and our own team will be installing following:
Structured Cabling – Copper and Fibre
TV distribution systems
Fire Alarm System
Internet Services and so much more!
As you can imagine its going to be a busy and exciting few months for us all. We will keep you all updated on the progress and of course our move date.
MPR IT are market leaders in offering customer focused support, providing outstanding IT support and solutions throughout the Southeast & London. Highly respected and valued by our clients, we continually strive to exceed expectations ensuring your IT is worry-free with our priority to listen, ensuring we understand and advise accordingly. We are pleased to be a part of this years Business Vision Live on stand 135.
Now in its fifteenth year, Business Vision LIVE is the South East’s premier business showcase and the largest regional business event in the UK: with over 3,000 visitors and 250 exhibitors coming together for the year’s most important business gathering. That’s more than every other business event in Kent put together – and all in a single day!
For 2018, Business Vision Live assembled a superb team of business superheroes to help your organisation increase sales, improve customer service, enhance the skills of your team and dramatically improve the performance of your organisation and they are back again for 2019.
Throughout the day at Business Vision LIVE, you can access a comprehensive programme of free keynotes, workshops & special networking events – providing fresh insights into current business challenges, identifying new opportunities on the horizon and unlocking your personal and organisational superpowers to help you thrive in the years ahead.
Whether your customers are general consumers or other businesses, or a combination of both, you and your team can meet new suppliers, pick up valuable new skills (or superpowers), enhance your market knowledge and make new contacts from across the South East.
Business Vision LIVE is aimed at business owners, senior managers, departmental heads and other executives working in forward-thinking organisations from the commercial, public and not-for-profit sectors.
To unlock your business superpowers, register for your FREE placeRead more
London Build is attended by 20,000+ contractors, architects, developers, engineers and construction professionals. The show covers the future trends, opportunities and construction projects in London and the UK.
London Build features: 240+ speakers across 8 conference theatres (Future London, London Design, BIM & Digital Construction, Sustainability, Interior & Fit-out, Innovation, Skills Hub and Fire Safety), 220+ CPD knowledge sessions, 300+ exhibitors across 9 exhibition zones and a range of exclusive free-to-attend networking events including: Constructing Excellence Breakfast, Constructionline Meet the Buyer, Women in Construction Morning Tea, Doyle Club Meeting, BIM Open Mic, an Oktoberfest beer festival, the Festival of Construction, prize giveaways, celebrity guests and much more.
Introducing MPR Technical Services
A division of MPR IT Solutions our Technical Services team work with Contractors, Project Managers and Architects. With a vast experience in working on builds of all sizes, our team have knowledge in all aspects of the project to ensure that the most suitable and cost effective network infrastructure is incorporated from the start of planning.
- Structured Cabling Fibre & Data – Installation, Termination & Certification, Brand leader accredited, certified installers.
- Systems Integration – Our tried and tested solutions work to give you peace of mind. Back of house, front of house & client experience all working seamlessly.
- MPR IT can offer complete IT Solutions – Hardware, Software, Services & On-going Support.
Since 2008, customer service has been a high priority and the main ethos of MPR IT Solutions. Now in our 10th Year we are keen to ensure that this continues to be the case.
We have recently noticed a significant increase in the number of tickets being generated on our Helpdesk and we are aware that this has had a small impact on our response time. Our Management team have carefully considered and evaluated the increasing demand and feedback that we have received from clients. We are now pleased to announce that we have successfully recruited a further two members of the team to join the helpdesk. Our new helpdesk technicians will be joining MPR in the next couple of weeks.
As with any new member of the team, we will be ensuring they are inducted to the high standards both our customers and ourselves expect. In the meantime, we appreciate that you may notice a small delay in your ticket/query being resolved.
We would like to assure you that the existing team are working extremely high to ensure that any delay is minimal, during this induction period.
If you have any concerns in the meantime, please do not hesitate to contact your account manager or Tom Lyng the Helpdesk manager, both of which will be happy to discuss this with you.
Thank you for your understanding in this matter.Read more