Business Focused IT Support
Viewing posts categorised under: Monthly Newsletter

June Newsletter

by Nicki Dowsett in General, Helpdesk, Industry News, IT Support, IT Systems, Monthly Newsletter, MPR, Office 365, Password Security

Welcome to our June newsletter.  Now that summer has arrived we are entering one of our busiest periods of the year.  For many of our customers this a quieter time for their own business; so this is when MPR IT are called upon for more complex projects.  If you are considering an office move, new servers or installation of wireless networks or anything else please contact us as soon as possible to ensure we can complete the work in the time frame you require.

Happy 8th Birthday

We are excited to be celebrating our 8th Birthday here at MPR IT.  When Alex, Andy and Richard started this venture back in 2008 they set out to change the way that IT Support was delivered to clients throughout Kent and the South East.  Now 8 years later they can proudly say that this has been achieved and continue to look out they can continue to break the boundaries in supporting our customers.  Congratulations guys and Happy Birthday MPR IT.

Happy 8th Birthday

Happy 8th Birthday

Customer Feedback

For those of you that have contacted our help desk for support will know that we regularly carry out feedback surveys on work carried out by the team.  We are extremely proud to say that this feedback is extremely positive and our overage result over the last 6 months 4.84 out of 5.  Thank you to everyone that has completed the feedback survey our team are very pleased with the results, we are now clearly going to have to look at how we can push them even further to excel and get a full 5 out of 5.

Well done

Well done

Customer Security

MPR IT take security extremely seriously and with increased attempts of companies being victim to attacks, we have looked at ways to ensure we hold our customer data securely. With this in mind we would like to ensure our records are up to date of authorised employees at your business to provide certain information to, or that can authorise quotes for any additional work to be carried out. This also includes authorisation for password resets.  Our Customer Services rep, Nicki will be contacting each company in the next few weeks to complete an Authorised signatory form to ensure we have the correct information on our records.  We know that personnel and positions can change within our clients business and telling us of changes can be a low priority.  We would appreciate if you are contacted by Nicki if you can return the information to us as soon as possible so that we can keep your data correct and secure.

New Website

Our new website has now been launched which we have been working hard on for a few months now.  On the new page you will find case studies of many of the projects we have completed over the last 8 years.  Some of which we have been able to complete where larger organisations have said it is impossible.  Please head over to the new site and see the full range of projects we are able to work on to make your business more efficient in terms of technology. www.mpr-it.co.uk

MacMillan Cancer walk

As many of you know Richard is an avid walker in his spare time and has recently been enjoying his summer break by walking The Pennine Way.  This is no mean feat and is just over 250 miles in total.  In June he will be taking a short stroll in comparison and will be taking part in The South Coast walk from Brighton to Eastbourne approximately 26 miles in aid of Macmillan Cancer.  If you would like to support him in this worthwhile cause please head over to his Just Giving page https://www.justgiving.com/fundraising/26SouthDowns.  Many of you may have had sadly experience of a friend or loved one suffering from Cancer and this is a fantastic charity that help both those suffering and their families in hard times.

MacMillan South Coast Mighty Walk

Blogs & Social Media

News stories have been a bit slow of late, and so you may have noticed we have not posted as much on our social media and blogs.  We strongly believe that we only post worthwhile news stories and keep you up to date on information only that is of interest.  On our new website you can still find all our historic blogs including our latest one on Office 365 and how your business can benefit from cloud based storage. www.mpr-it.co.uk/blog. Please also make sure you follow us on Linkedin, Facebook and Twitter for the most update posts.

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April Newsletter

by Nicki Dowsett in B2B, cybercrime, Exhibitions, General, Industry News, IT Support, IT Systems, Monthly Newsletter, MPR

Welcome to our April newsletter, the main stories in the last month have all been about cybercrime and the Apple V FBI argument continues to roll on.  These are both subjects that are going to continue for many months to come.  Both will in many ways be important to us different ways.  See our social media pages for the many stories that we have been posting over the last few weeks.

It’s not long now till our first major event of the year.  MPR IT will be exhibiting at Kent Vision Live on stand 231.  Kent Vision Live is the South East’s premier B2B event, with over 3,000 visitors. This is the event to attend this year, and why not come along to see us. We will have 2 of our partners with us as well, Rainbow Global and Purdicom. Members of the technical team will be on hand to answer any questions you have about existing or new services and packages we offer.  You might even walk away with a little treat.  It is free to register and come along.

Blogs this month have been about cybercrime and hacking, this has been such a key subject we cannot reiterate enough how important it is for you to review your current security procedures in terms of networks and passwords.  It is not only business practices but also your own personal security you should be conscious, so many scams are taking place on social media and emails.  Please read our blogs for full details on recent news regarding attacks and how you can protect yourself. As an IT support business we are experiencing more and more customers that are affected by ransomware, cryptolocker and hacking.  We cannot reiterate enough how important it is to be aware of keeping your data secure.

Cyber Crime

Cyber Crime

In addition to security we have also blogged about how MPR IT can support your business through office moves or refurbishment for cabling and new server cabinets.  Are you considering re-locating your office?  Or has it been quite some time since your existing cabling has been replaced.  With increased productivity and technology moving forward have you considered if the cabling needs to be replaced.  As with anything cabling only has a certain life span.  Or if your server cabinets look  untidy, have you considered the additional time that could be involved in rectifying any problem that may occur.  MPR IT with all their skills and knowledge can only fix a problem once they can find the issue and if your cabling is messy this will mean more time needs to be spent before they can get to the bottom of the problem.   See our blog for more information or our website for examples of work we have previously carried out.

Floor-Channeling

MPR Helpdesk team have been extremely busy over the last month with over 800 tickets completed and achieving an average survey score of 4.8 out of 5.  Well done to the team and keep up the hard work.  The team have been experiencing an increase in calls regarding security issues so please read our blogs on our tips on how to keep ahead of the cyber criminals or if you have any concerns please contact the team and they will be happy to talk through with you how you can stay cyber safe.

The sales team have also been working hard and have secured a number of new customers over the last month, we would like to welcome all our new customers to MPR and we look forward to working with you.  The team are also planning for the event at Kent 20/20 in early May.  If you are going along to the event please make sure you come along to stand 231 and say hi to the team.

As you know we post many stories on our social media and we suggest you follow us on Facebook, Linkedin or twitter to keep up to date with the latest stories.  We also have a status update page on our website that is checked daily or sometime more often.  This page will tell you if we are aware of any known issues before you contact us, it will also be updated to social media.  Checking these resources will help you find out if there is a general issue on Email filtering, Office 365, DNS/Web hosting, AVG Cloudcare, Hosted wireless or connectivity/ ISP.

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MPR IT’s March Newsletter

by Nicki Dowsett in Audit Reviews, Helpdesk, Industry News, IT Support, Monthly Newsletter, Password Security

 Welcome to MPR

Our newsletter brings you the latest information on the Tech world, this is in addition to our regular posts on Social Media and Blogs that can be found on our website.  Please make sure you follow us on Facebook, Twitter, Linkedin or Instagram to keep up to date fully.

Cyber Crime Seminar

David Keohane (Sales Manager) attended a seminar on Cyber Crime, organised by Kent Invicta Chamber of Commerce, in conjunction with NatWest and Wilkins Kennedy.  This was extremely popular with over 50 attendees.  The general consensus of the day is that many businesses are becoming increasingly concerned at the threat from cybercrime.    Topics covered by speakers Sophie Urquhart and Louise Brittan included, Social Engineering, Malware, Ransomware, fraud and processes that should be in place to protect your business.

 

A Youtube video shared on the day highlighted just how scary this situation can be.   Please check out David the Mind Reader and though this can appear light hearted – it really isn’t.

We covered this issue last month in our blog and newsletter, however since then there have been many more stories in the news of companies and even countries at government levels being hacked.  Please take some time out to read our blog on how best to protect your business and home hardware and data.  We cannot reiterate enough how important it is to ensure you are aware of how easy it is to lose valuable data and even in some instances money.  These criminals are constantly looking at new ways to work around the system.  Please speak to our helpdesk team if you have any concerns on your network security.

IT Audit Reviews

IT Audit Reviews by MPR

IT Audit Reviews by MPR

The year is moving on fast and it’s getting to that time when many companies are planning the new financial year.  Do you have an IT budget in place yet for the forthcoming year?  Please read our blog on IT audit reviews to see how we can help you plan for the new financial year.  Or you may be lucky enough to have budget left over that needs to be allocated.  Many companies don’t plan for the unexpected need to replace new equipment of for support required during the year.  MPR IT can offer support packages to meet your business needs and that sit comfortably in your budget.  We can also assist in identifying areas that will require upgrade over the next year so you can be prepared in advance.

SQL Server 2005 support ending

Microsoft SQL Server 2005

Microsoft SQL Server 2005

Microsoft announced some time ago that support would be ending for the SQL Server 2005, we have a short blog on what this is and what it could mean for you. There are many different variables in choosing the best SQL server for your business and our team at MPR can help you through the decision process and migration required.  If you are unsure of the SQL Server you are operating please contact us to discuss your requirements.

Fundraising News

The team at MPR like to support many charities and the next fundraising event on the horizon is going to be a team event.  Following on from last year’s successful 5 Peak Challenge in The Lakes by Richard & Tom, this year they are at it again.  This year they have enlisted other members of the team to join them on a 26 mile hike from Brighton race course to Eastbourne Pier on Saturday 11th June.

They will be hiking across the South Downs and through Alfriston Forest.  Before heading out to the coast and Birling Gap and along the White Cliffs of Beachy Head and along the front in Eastbourne. Whilst Richard & Tom are seasoned walkers, the same cannot be said for the rest of the team.  They each need to raise £250 in aid of MacMillan Cancer, this is approximately £10 per mile each.  This is an amazing charity that works so hard to support those sadly affected by this awful disease.  Please support them and give generously – if nothing else just to see them suffer the pain of having to spend the day together out of the office.

Other Team News

Our office refurbishment continues and it’s been a little hectic to say the least, however the end is in sight and we now have more space for the growing team.  Our new apprentice Ben will soon no longer need to desk-hop and have his own space to call home. Ben joined the MPR family at the beginning of February and is quickly settling and learning the role.  Please join us in welcoming Ben to the team.

The help desk team have been really busy last month with over 800 closed tickets.  This is approximately double the amount of last February.  Well done to the team for working so hard to answer all the queries and issues from our customers.  As well handling incoming calls from existing customers, the engineers have also been busy bees with site visits and installations for a number of new customers.  Good job guys – the success is shown in our survey results.  We are achieving an average score of 4.9/5.0 on customer satisfaction. 

Thank you for taking the time to read our newsletter and if you know of any colleagues that don’t receive our newsletter and would find this of interest please forward their details to us so we can add them to our database. If any of the news stories we have on our site may affect you please let us know or if you wish to discuss the services we currently provide to your business please do not hesitate to contact us and we will be happy to help

 

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MPR IT February 2016 Newsletter

by Nicki Dowsett in Disaster Planning, Disaster Recovery, Helpdesk, Hosted phone, Industry News, IT Support, Monthly Newsletter, MPR, SHA1 Algorithm

Welcome

Welcome to the first 2016 edition of MPR IT newsletter. Christmas seems such a long time ago, that lovely time off we all spent with friends and family is a distant memory.  We decided against a January Newsletter as we know how busy everyone is after 2 weeks off.  Emails to be ploughed through and general catch up takes a toll on everyone those first few weeks.  Its now almost time for Valentines day, so here is our first offering of 2016.

Hosted Telephone Systems

Over the last few months we have been increasingly asked if we offer Hosted Telephone systems. This has not been something we have been able to provide, until now.  Working in conjunction with a highly regarded supplier, MPR IT are pleased to have secured a partnership which can offer our clients an all round solution.  Hosted phone systems have a number of advantages to improve efficiency within your business.  They can integrate into your CRM, allowing caller details to appear on your screen, link up with booking systems so confirmation can be instantly sent to your client.  Hosted phone systems are a cloud based option with a set fee per month per user, it is not only time saving when linked to your CRM, it is also more cost effective, no more high phone bills just a set monthly fee.  We also talk about Disaster planning in this newsletter, hosted systems can assist in your plan.  If you cannot access your offices this system can be switched over instantly to your back up plan.    For more information please contact our Sales team on 0800 030 20 30 to discuss how this can benefit your business.

PC & Network Security

Please read our latest blog on Password Security and how to protect both your personal and company information from the risk of being hacked.  Hackers are becoming more and more sophisticated in accessing your information.  Do not be complacent and think you cannot be at risk.  Everyone knows someone that has been hacked in some way shape or form, not just social media but also online shopping accounts.  Now we are increasingly becoming aware of businesses being hacked for bank details and customer information.  If you have one thing to do today that cannot be left till tomorrow – its change your passwords.

Disaster Management Planning

Businesses devastated by 2015 Floods

Businesses devastated by 2015 Floods

Oxfordshire Council Office Fire 2015

Oxfordshire Council Office Fire 2015

Some people in the UK over the last few weeks may have been wondering when Noah was going to appear with his Ark!   You may know that the Lake District is very much a favourite holiday place for Richard and the devastating floods in the North of UK were shocking to us all.  In the past the South East has also sadly been affected by adverse weather, not just rain but wind and snow.  How prepared is your business in the case of such an event or if there is a burst pipe or fire at your offices.  Can your business continue in the situation that your staff cannot physically work in the office.  We have previously posted a blog about Disaster planning, its not just small businesses that can be affected. Last year Oxfordshire Council offices burnt down and it has recently been announced that they will not be able to return to the building.  MPR IT can help to ensure your data is safe and secure and that your staff can continue to work from an alternative location, however it is key that these plans are in place in advance.  If your servers and PC’s are not protected in advance this could have a devastating effect on your business. Contact us to discuss how we can help you plan for the unexpected & make sure your business can continue should the worst happen

 Blog Posts & Social Media

In case you missed it with all those Christmas parties, we issued a blog in December about support ending on SHA1.  What is that you ask?  Check out the blog to see how this is actually important for all web users.

Our first blog of the year is all about how important IT Support is for your business to run effectively.  As an existing customer of MPR you are already safe in the knowledge of how we can support you efficiently and within budget.  However please read our blog for a reminder how life can be without a reputable support company.

Do you follow us on Facebook, Twitter, Instagram or Linkedin?  As part of our marketing plan for 2016, we will be more active on all forms of social media.  Make sure you follow us for up to date information and tech news.

Database Spring Clean

You may have recently been contacted by either Nicki or Gaby regarding the contact details we hold for your company.  We would like to say a huge thank you for helping us complete the mammoth project of ensuring all the details we hold are correct.  Should you have any changes in staff and would like to remove or add members of staff please contact us so that we can keep our database up to date.  We have in the past been contacted by an ex-employee of one of our customers, trying to get access to information they are no longer entitled too. Please therefore ensure we know of any staff changes that you feel we should be aware of.  If you have not yet responded to our communication please can you do as soon as you get a chance.  Thanks

Tech Team News

First off the team have had 750 tickets raised within the month of January, of these 691 have been completed and resolved.  Tickets include site visits for new installs and so cannot always be resolved straight away. Our SLA response is to resolve tickets within 4 hours and in fact 75% of these tickets were actually resolved within an hour so well ahead of our target for 4 hours.

The team are not only working hard on resolving tickets but also having to do this whilst the office is being re-organised with extra space being created, walls coming down and general mess that comes with all the work involved.  The office desperately needs to be expanded with the addition of a new workshop apprentice joining the team as well as being on the hunt for a new 2nd Line Engineer to join the team.

A number of site visits have taken place during January for the usual reasons of installations and cabling, however we have had to visit several companies as unfortunately security has been breached.  Please read our separate blog on hacking and site security.

Should you have any queries regarding any of the stories in this months newsletter or with regards to the support we provide to your company.  Please do not hesitate to contact us either by email info@mpr-it.co.uk or call us on 0800 030 20 30.

 

 

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December Newsletter

by Nicki Dowsett in B2B, Exhibitions, General, Helpdesk, Monthly Newsletter, MPR, Newsletter

DECEMBER NEWSLETTER 

Merry Christmas from the team at  MPR IT

Merry Christmas from all MPR IT

CHRISTMAS CLOSURE

During the festive period the MPR IT team will be taking some well-earned rest.  The office will be closed from the afternoon Thursday 24th December 2015 until the morning of Monday 4th January 2016.  We will however arrange for support to be available throughout this time for those customers that have contract including out of hours support.  Please contact our hotline 0800 030 20 30 to be put through to the on-call engineer.

 SERVICE STATUS UPDATE PAGE

We have recently added a new page to our website, regarding service status on Email Filtering, Office 365, DNS/Web Hosting, AVG Cloud care, Hosted Wireless or Site Monitoring.  The page will be updated as and when required, as well as updating our Social media pages.  If you are experiencing any issues not listed on the page or would like further information regarding a listed issue please contact the helpdesk.

KEEP YOUR IT SAFE AND SECURE OVER THE CHRISTMAS PERIOD

With many offices closing down or running with less staff over the Christmas period please follow our top tips to help keep your systems safe and secure over the holiday period.

  • Probably the most important thing you will ever do – BACK UP all your systems
  • Turn off any equipment that is not needed to avoid over heating
  • Ensure that any servers or IT equipment left on have plenty of ventilation
  • Make sure that passwords are not written down to avoid any unwanted access to your data
  • Ensure that all files and cabinets are locked securely
  • Check pipes and taps are protected in case of cold weather – no one wants to return to a flooded office
  • Ensure you have the MPR IT contact details in case of any IT emergency 0800 030 20 30
  • Do not open any Christmas greeting emails from unknown sources, in case of malicious emails/content.
  • Ensure you have a Disaster Management plan in place in case anything unfortunate happens or in the event of bad weather and staff cannot get back into the office after the festive period
  • Make sure your Anti-Virus is fully installed and up to date. MPR IT can guide you to the best options for your business.
  • A final reminder of the most important of all steps – BACK UP all of your data.

 NEW DNS SERVER & WEB HOSTING

Many of our clients use MPR to host business web sites on the internet.  In order to do this MPR uses a number of different hosted DNS (Domain Name Server)/Nameservers. A DNS is effectively a phonebook for the internet, maintaining a directory of domain names and translates these to IP addresses.

When you request a site such as www.mpr-it.co.uk it will check the nameservers for the web address, and then grab the I.P (telephone number) behind the name and point you to the “property” the “telephone number” belongs too. (The property being the webserver). This is a brief explanation but DNS “records” are responsible for pointing your businesses email, website, servers etc. to the correct “telephone numbers” of your “property”.

We are able to lease space to our clients to store their web site and any data associated with it.  With the recent installation of a new DNS we are able to offer a more stable and resilient service to our clients, with improved failover, custom branded nameservers and various reporting utilities (on request). If you are interested in MPR being responsible for hosting your web site please contact us.

NEW YEAR – NEW IT BUDGET

If like many businesses you are reaching the time that you need to review your IT budget – contact us to discuss your needs and how best to save money.   MPR IT can help you audit your existing IT equipment and identify any areas that require upgrade for the forthcoming year.  As we are not tied to any particular supplier we can ensure you get the best deal for your budget.  MPR IT can also offer support packages to help you budget through the year.  With our all-inclusive package you know exactly the amount you will be spending each month to ensure your IT is supported without any hidden or unexpected charges.  Please contact us to discuss your business needs. Or in the event you have reached the end of the financial year and have money in the budget you need to spend, MPR can review any areas that require any improvement to support you through the next year.

HELPDESK TEAM NEWS

Last month a massive 640 tickets were closed by the help desk and November is on course to meet that again.

Our closed survey questionnaire has been updated with new questions, thanks to Gaby.  We are pleased to say that the survey responses have been fantastic, and we now are bringing awareness to our social media through them.  We currently achieving a standard response of 4.95 out of 5 for our assistance.  Well done to Tom and all the guys on the helpdesk for your great work.  If you have anything that you would like to discuss regarding the service you have received from MPR IT please do not hesitate to contact Gaby in Customer Service.

In addition to the daily calls we receive for support the team have also had a number of site visits and installations including:-

  • Construction company required installation of QNAP and new internet connection
  • Educational and Child services organisation installation of– 3 new pc’s and monitors
  • Locally based national company for senior services installation of cat 5 cabling and wireless link with antenna
  • Local automotive repair company – installation of Office 365 for all users

SALES TEAM NEWS

The Sales team have also been working hard in the last month, exhibiting at our last event of the year in Sandwich at the Kent Invicta Chamber B2B.  David has also been networking with a number of local businesses at various networking events and the local BNI group.

We are delighted to say that with the hard work from all the team has helped the Sales team to secure a number of new contracts in the last month, work at some of these has already been carried out by the Tech guys.  We would like to welcome to the MPR family all our new clients and we look forward to working with you.

  • Large car sales company based in the South East, providing daily support to 50 staff in addition to a complete system overhaul, installation of Office 365 and upgrade of all Microsoft Office platform
  • Multinational leisure and tourism business, providing improved and upgraded security for all people and vehicles entering the site.
  • Local building company have contact us for support, and we will shortly be visiting the site to review the full business needs

MPR IT BLOGS & SOCIAL MEDIA POSTS & GOOGLE

We are working hard to promote and improve the ranking for MPR IT on Google at the moment and the best promotion that we can ever get is from you – our clients.  We would therefore really appreciate if you can possibly spare a few moments to write a review on Google for us.  Simply enter MPR IT into the google search and it will list all matches and a chance to write a review.  If you could also add this to our Facebook page that would be amazing.

Additionally please ensure you follow us on social media and our blog page to make sure you are kept up to date on any news stories we feel that would be of interest to some if not all our clients.

Thank you for taking the time to read our newsletter and if you know of any colleagues that don’t receive our newsletter and would find this of interest please forward their details to us so we can add them to our database. If any of the news stories we have on our site may affect you please let us know or if you wish to discuss the services we currently provide to your business please do not hesitate to contact us and we will be happy to help

 

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