Business Focused IT Support
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MPR IT are expanding and recruiting

by Nicki Dowsett in Helpdesk, IT Support, MPR, New Team Member, Recruitment

The vision at MPR IT Solutions has always been to never sacrifice our high level of customer service for growth.  To enable us to provide the high level of service, that our clients demand, we are currently recruiting a number of positions to our Helpdesk.

We are looking for hardworking, experienced individuals to join our ever-growing team.  We require team members with a variety of skills that will allow us to maintain the exemplary service we already provide.  Interacting with customers will be required daily via multiple forms of communication, including on the telephone and through email, so excellent communication skills are essential.

Helpdesk Administrator

We are looking for an organised individual to join our ever-growing friendly team to co-ordinate the day-to-day operation of the Helpdesk.  Interacting with customers will be required daily via multiple forms of communication, so excellent communication skills are essential. 
As a customer focused individual with a variety of skills your daily tasks will include generating tickets for new support requests, managing subscription services and customer liaison.  Organisational and troubleshooting skills are critical for this position as it is a fast paced and sometimes high-pressure role

2nd Line Support Engineer

The role consists of providing technical IT support to a wide variety of companies and will require someone who can adapt to different situations and changing demands using their skills to work through issues in a methodical and dynamic manner.

Daily tasks will include customer liaison, processing tickets for support requests using remote access tools and sometimes on-site visits, being the escalation point for the 1st Line team whilst managing their own workload.  Strong investigative and technical skills are critical for this position within a fast paced and sometimes high-pressure environment role.

3rd Line Support Engineer

The position of a 3rd Line Support Engineer covers the more complex areas of design, configuration and support of Windows server environments and networks.

You will be liaising with clients as a technical lead, supporting new client onboarding, future planning of client IT systems; including system design, deployment and maintenance, whilst also providing ongoing 3rd line support as a key member of our Helpdesk team. The successful candidate must show a diverse mindset and hard-working ethic with exceptional verbal and written communication skills.  You will be able to manage your own workload, be an integral team player and have a genuine passion for IT.

For more information and full job descriptions please email: Claire@mpr-it.co.uk

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Happy 11th Birthday to MPR IT Solutions

by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks

Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.

After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”

In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure. 

With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business.  By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.

11 Years on from the start

Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East.  With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.   

The team handle over a thousand support tickets each month with 97% closed within an hour.  To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.

Moving to Henwood Industrial Estate

The new office on Henwood Industrial Estate

Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand. 

It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate.  Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions.  The project to refit the office took about 3 months and involved using our own knowledge, experience and skills.  Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.

With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse.  No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.

Training & Encouraging the Team

Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry.  We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future.  Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions.   Support is provided for any team member that would like to further their knowledge or qualifications.

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London Build October 2018

by Nicki Dowsett in Design Inspiration, Engineers, Exhibitions, fibre optics, IT Support, IT Systems, MPR, Office Move, point to point wirless, Server cabinet, Strcutured cabling, Wireless networks

London Build is attended by 20,000+ contractors, architects, developers, engineers and construction professionals. The show covers the future trends, opportunities and construction projects in London and the UK.

London Build features: 240+ speakers across 8 conference theatres (Future London, London Design, BIM & Digital Construction, Sustainability, Interior & Fit-out, Innovation, Skills Hub and Fire Safety), 220+ CPD knowledge sessions, 300+ exhibitors across 9 exhibition zones and a range of exclusive free-to-attend networking events including: Constructing Excellence Breakfast, Constructionline Meet the Buyer, Women in Construction Morning Tea, Doyle Club Meeting, BIM Open Mic, an Oktoberfest beer festival, the Festival of Construction, prize giveaways, celebrity guests and much more.

Introducing MPR Technical Services

A division of MPR IT Solutions our Technical Services team work with Contractors, Project Managers and Architects.  With a vast experience in working on builds of all sizes, our team have knowledge in all aspects of the project to ensure that the most suitable and cost effective network infrastructure is incorporated from the start of planning.

  • Structured Cabling Fibre & Data – Installation, Termination & Certification, Brand leader accredited, certified installers.
  • Systems Integration – Our tried and tested solutions work to give you peace of mind. Back of house, front of house & client experience all working seamlessly.
  • MPR IT can offer complete IT Solutions – Hardware, Software, Services & On-going Support.

 

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New Team Members

by Nicki Dowsett in General, Helpdesk, IT Support, IT Systems, MPR

Since 2008, customer service has been a high priority and the main ethos of MPR IT Solutions.  Now in our 10th Year we are keen to ensure that this continues to be the case.

We have recently noticed a significant increase in the number of tickets being generated on our Helpdesk and we are aware that this has had a small impact on our response time.  Our Management team have carefully considered and evaluated the increasing demand and feedback that we have received from clients. We are now pleased to announce that we have successfully recruited a further two members of the team to join the helpdesk.  Our new helpdesk technicians will be joining MPR in the next couple of weeks.

As with any new member of the team, we will be ensuring they are inducted to the high standards both our customers and ourselves expect.  In the meantime, we appreciate that you may notice a small delay in your ticket/query being resolved.

We would like to assure you that the existing team are working extremely high to ensure that any delay is minimal, during this induction period.

If you have any concerns in the meantime, please do not hesitate to contact your account manager or Tom Lyng the Helpdesk manager, both of which will be happy to discuss this with you.

Thank you for your understanding in this matter.

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Authorised Re-seller of Microsoft Surface

by Nicki Dowsett in General, IT Support, IT Systems, Microsoft, MPR, Surface, Windows 10

Pleased to announce MPR IT have been approved to be an authorised seller for Microsoft Surface

Microsoft Surface Authorised Reseller

Microsoft Authorised Reseller

As with many of the Microsoft products, they will only recommend these are sold through authorised sellers and MPR IT are pleased to announce that following a lengthy process we are now accredited to re-sell the Surface line up. The new accreditation allows us to resell the full range of Microsoft Surface devices and accessories to new and existing customers. As one of the few companies in the South East with this accreditation you can rest assured that MPR IT are your first choice to discuss the options available in the Surface range. The Microsoft Authorised Device Reseller (ADR) program was created to empower partners to resell Surface devices to commercial customers as part of their overall customer solution offering.
Microsoft ADRs are an innovative partner ecosystem that sell Surface devices and accessories to commercial customers of all sizes.

The Surface is the new innovation in laptops.   Microsoft have designed the Surface to be used as either a tablet or laptop making this one of the most desirable pieces of equipment to have.

If you haven’t seen or heard of the Surface yet then you are missing out with versatility, performance, innovation and advanced technology as well as the expected functions of a normal laptop.

Laptop V Tablet

The Surface Laptop V Tablet

Versatility

The Surface goes from laptop to tablet easily and simply, the Surface can work anywhere that your day takes you, connecting seamlessly to your other devices. With multiple ports and the very best digital pen experience, Surface will redefine what it means to be productive in the office, studio or café.

Performance

Each Surface is built with the power of a fully functioning laptop. Whether you’re taking notes in school with Surface 3, docking your Surface Pro 4 at your desk in the office, or sketching a graphic novel in your studio with Surface Book, you will have the power you need in your hands.

Innovation & Advanced Technology

Surface devices are meticulously crafted by Microsoft using the most advanced technology. PixelSense™ displays with image quality that rivals real life, incredibly powerful 6th Gen Intel® Core™ processors.  The Surface Pen makes each member of the Surface family into a category redefining device.

Accessories

The Surface also offers you the opportunity to add a range of accessories to make your life even easier depending on how you wish to use it.  We are also able to offer you the option to add Surface pens and pen tips for the more creative people, docking stations for your desk, & a Blue tooth Mouse, additional power supply cables and of course protective cases.


We are so pleased to be able to finally sell the Surface range of devices. They are truly ground breaking and innovative. One device really can replace your Desktop PC, Laptop and Tablet in one swoop. I have personally been using a Surface Pro 3 for well over a year and cannot shout about how good it is enough. The Surface 4 and Surface Book take things to a new level with faster CPUs more memory and greater storage. The best single device on the market? I believe it is!!

Director, Andy Ransley


Contact us today to discuss any of your IT needs including the new Microsoft Surface.

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Office move with MPR IT

by Nicki Dowsett in MPR, Office Move, Strcutured cabling, Wireless networks

Are you considering an office move or expansion?

One of the most important things to consider is how to ensure minimal disruption for your staff and customers.  Your business should run seamlessly and in the best scenario staff should leave work on a Friday night and return on a Monday morning at the new location and work should carry on as usual.  MPR IT have supported a large number of customers over the years to ensure this is the case.

Once you have decided on a new location, we can start to work with you immediately.  MPR IT can offer consultation on a multitude of areas to ensure you get the best use of space,  and the office is able to cope with modern day technology.  We have vast experience with structured cabling, wireless networks, server installation, point to point wireless, telephone systems and business internet connections, all of which should be considered with an office move or expansion.

Many new offices these days are open plan and so it is critical to ensure that floor points are put in strategically to make the best use of an office.  When a company is considering a new office or layout the engineers at MPR can offer consultation on how best to position cabling and power points before the flooring is chosen.   Even if it is a solid concrete floor we can get the project done for you, ensuring your staff are safe from trip hazards of cables across the office floor.

Office move - got a concrete floor - not a problem for our team

Office Move – got a concrete floor – not a problem for our team

If you are considering an office move or expansion please contact MPR IT to discuss how to get the best from your new office space.  Please also see our IT Services pages, all of which should be considered when making and office move.

 

 

 

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June Newsletter

by Nicki Dowsett in General, Helpdesk, Industry News, IT Support, IT Systems, Monthly Newsletter, MPR, Office 365, Password Security

Welcome to our June newsletter.  Now that summer has arrived we are entering one of our busiest periods of the year.  For many of our customers this a quieter time for their own business; so this is when MPR IT are called upon for more complex projects.  If you are considering an office move, new servers or installation of wireless networks or anything else please contact us as soon as possible to ensure we can complete the work in the time frame you require.

Happy 8th Birthday

We are excited to be celebrating our 8th Birthday here at MPR IT.  When Alex, Andy and Richard started this venture back in 2008 they set out to change the way that IT Support was delivered to clients throughout Kent and the South East.  Now 8 years later they can proudly say that this has been achieved and continue to look out they can continue to break the boundaries in supporting our customers.  Congratulations guys and Happy Birthday MPR IT.

Happy 8th Birthday

Happy 8th Birthday

Customer Feedback

For those of you that have contacted our help desk for support will know that we regularly carry out feedback surveys on work carried out by the team.  We are extremely proud to say that this feedback is extremely positive and our overage result over the last 6 months 4.84 out of 5.  Thank you to everyone that has completed the feedback survey our team are very pleased with the results, we are now clearly going to have to look at how we can push them even further to excel and get a full 5 out of 5.

Well done

Well done

Customer Security

MPR IT take security extremely seriously and with increased attempts of companies being victim to attacks, we have looked at ways to ensure we hold our customer data securely. With this in mind we would like to ensure our records are up to date of authorised employees at your business to provide certain information to, or that can authorise quotes for any additional work to be carried out. This also includes authorisation for password resets.  Our Customer Services rep, Nicki will be contacting each company in the next few weeks to complete an Authorised signatory form to ensure we have the correct information on our records.  We know that personnel and positions can change within our clients business and telling us of changes can be a low priority.  We would appreciate if you are contacted by Nicki if you can return the information to us as soon as possible so that we can keep your data correct and secure.

New Website

Our new website has now been launched which we have been working hard on for a few months now.  On the new page you will find case studies of many of the projects we have completed over the last 8 years.  Some of which we have been able to complete where larger organisations have said it is impossible.  Please head over to the new site and see the full range of projects we are able to work on to make your business more efficient in terms of technology. www.mpr-it.co.uk

MacMillan Cancer walk

As many of you know Richard is an avid walker in his spare time and has recently been enjoying his summer break by walking The Pennine Way.  This is no mean feat and is just over 250 miles in total.  In June he will be taking a short stroll in comparison and will be taking part in The South Coast walk from Brighton to Eastbourne approximately 26 miles in aid of Macmillan Cancer.  If you would like to support him in this worthwhile cause please head over to his Just Giving page https://www.justgiving.com/fundraising/26SouthDowns.  Many of you may have had sadly experience of a friend or loved one suffering from Cancer and this is a fantastic charity that help both those suffering and their families in hard times.

MacMillan South Coast Mighty Walk

Blogs & Social Media

News stories have been a bit slow of late, and so you may have noticed we have not posted as much on our social media and blogs.  We strongly believe that we only post worthwhile news stories and keep you up to date on information only that is of interest.  On our new website you can still find all our historic blogs including our latest one on Office 365 and how your business can benefit from cloud based storage. www.mpr-it.co.uk/blog. Please also make sure you follow us on Linkedin, Facebook and Twitter for the most update posts.

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