The vision at MPR IT Solutions has always been to never sacrifice our high level of customer service for growth. To enable us to provide the high level of service, that our clients demand, we are currently recruiting a number of positions to our Helpdesk.
We are looking for hardworking, experienced individuals to join our ever-growing team. We require team members with a variety of skills that will allow us to maintain the exemplary service we already provide. Interacting with customers will be required daily via multiple forms of communication, including on the telephone and through email, so excellent communication skills are essential.
We are looking for an organised individual to join our ever-growing friendly team to co-ordinate the day-to-day operation of the Helpdesk. Interacting with customers will be required daily via multiple forms of communication, so excellent communication skills are essential.
As a customer focused individual with a variety of skills your daily tasks will include generating tickets for new support requests, managing subscription services and customer liaison. Organisational and troubleshooting skills are critical for this position as it is a fast paced and sometimes high-pressure role
2nd Line Support Engineer
The role consists of providing technical IT support to a wide variety of companies and will require someone who can adapt to different situations and changing demands using their skills to work through issues in a methodical and dynamic manner.
Daily tasks will include customer liaison, processing tickets for support requests using remote access tools and sometimes on-site visits, being the escalation point for the 1st Line team whilst managing their own workload. Strong investigative and technical skills are critical for this position within a fast paced and sometimes high-pressure environment role.
3rd Line Support Engineer
The position of a 3rd Line Support Engineer covers the more complex areas of design, configuration and support of Windows server environments and networks.
You will be liaising with clients as a technical lead, supporting new client onboarding, future planning of client IT systems; including system design, deployment and maintenance, whilst also providing ongoing 3rd line support as a key member of our Helpdesk team. The successful candidate must show a diverse mindset and hard-working ethic with exceptional verbal and written communication skills. You will be able to manage your own workload, be an integral team player and have a genuine passion for IT.
For more information and full job descriptions please email: Claire@mpr-it.co.ukRead more
Each month the team at MPR IT are asked to put forward their nomination for Team Member of the Month and their reasoning behind the decision.
We are pleased to announce that the winner for the month of May is our Commercial Manager – Ben Godfrey, who has been with MPR IT Solutions since September 2017.
It was another tight battle this month between Ben, Jacob and Bill. Some of the comments given to Ben include:
Pulled out all the stops this month and gets everything asked of him done
Happy to help out whenever he can
Ben has over 20 years of experience in Sales and Account Management and is a typical work hard, play hard kind of guy. In his spare time he likes to socialise with friends and rugby is his passion. He also loves to travel and ski when he can.
Congratulations Ben – Well Deserved Team Member of the month.Read more
by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks
Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.
After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”
In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure.
With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business. By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.
11 Years on from the start
Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East. With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.
The team handle over a thousand support tickets each month with 97% closed within an hour. To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.
Moving to Henwood Industrial Estate
Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand.
It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate. Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions. The project to refit the office took about 3 months and involved using our own knowledge, experience and skills. Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.
With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse. No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.
Training & Encouraging the Team
Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry. We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future. Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions. Support is provided for any team member that would like to further their knowledge or qualifications.Read more
We are pleased to welcome Nick to our Sales and Account Management team.
Nick is a proactive, adaptable and conscientious Senior Business Development Team Manager with over ten years experience in Business and Retail Sales Development. Nick likes to overcome challenges through a tenacious and questioning approach – drawing on a wide range of technical and functional experiences. An articulate and diplomatic communicator plus an effective team player with strong coaching skills. Consistently working to the highest professional standards and thriving when working as part of a cohesive team, we are excited to welcome him to the team.
Nick has recently moved to Dymchurch to be close to the beach and enjoys spending time with family and friends by the sea, playing pool for his local pool team & generally enjoying the sun !Read more
by Nicki Dowsett in Access Panels, Audio Systems, B2B, cabinets, CCTV, Design Inspiration, fibre optics, General, IT Support, IT Systems, MPR, New Team Member, point to point wirless, Server cabinet, Strcutured cabling, TV Distribution, Wireless networks
Welcome to Mark Best
We are pleased to welcome Mark Best, who joins us as a Sales and Account Manager. Some of you may know Mark – as he previously worked as a Sales Consultant for MPR IT in 2010-2011. During which time he won several new business projects /accounts, many of which remain loyal MPR IT customers today.
Mark is a highly motivated, focused, sales professional, with highly transferable skills in New Business Development and Key Account Management. With over 23 years of experience working in the Structured Cabling; IT Services; Energy Reduction & Electrical Contracting markets. Mark’s key strengths include B2B Consultative Solution/Project Specification Sales; Estimating & Tendering; On-site & Office Based Project Management.
Whilst Sales & Marketing principles are continuously re-invented and re-packaged, his core principles have never changed – Know Your Customer and Customer is King; Who; What, Why, When; How Much – keeping things simple are key reasons he has retained accounts and gained repeat business throughout his sales career.
Mark is very excited to make a return to MPR IT as a Sales & Account Manager, focusing on developing new business opportunities for MPR Technical Services, offering Fully Integrated Cabling Infrastructure Services, from conception to delivery and ongoing maintenance services.Read more
London Build is attended by 20,000+ contractors, architects, developers, engineers and construction professionals. The show covers the future trends, opportunities and construction projects in London and the UK.
London Build features: 240+ speakers across 8 conference theatres (Future London, London Design, BIM & Digital Construction, Sustainability, Interior & Fit-out, Innovation, Skills Hub and Fire Safety), 220+ CPD knowledge sessions, 300+ exhibitors across 9 exhibition zones and a range of exclusive free-to-attend networking events including: Constructing Excellence Breakfast, Constructionline Meet the Buyer, Women in Construction Morning Tea, Doyle Club Meeting, BIM Open Mic, an Oktoberfest beer festival, the Festival of Construction, prize giveaways, celebrity guests and much more.
Introducing MPR Technical Services
A division of MPR IT Solutions our Technical Services team work with Contractors, Project Managers and Architects. With a vast experience in working on builds of all sizes, our team have knowledge in all aspects of the project to ensure that the most suitable and cost effective network infrastructure is incorporated from the start of planning.
- Structured Cabling Fibre & Data – Installation, Termination & Certification, Brand leader accredited, certified installers.
- Systems Integration – Our tried and tested solutions work to give you peace of mind. Back of house, front of house & client experience all working seamlessly.
- MPR IT can offer complete IT Solutions – Hardware, Software, Services & On-going Support.
Since 2008, customer service has been a high priority and the main ethos of MPR IT Solutions. Now in our 10th Year we are keen to ensure that this continues to be the case.
We have recently noticed a significant increase in the number of tickets being generated on our Helpdesk and we are aware that this has had a small impact on our response time. Our Management team have carefully considered and evaluated the increasing demand and feedback that we have received from clients. We are now pleased to announce that we have successfully recruited a further two members of the team to join the helpdesk. Our new helpdesk technicians will be joining MPR in the next couple of weeks.
As with any new member of the team, we will be ensuring they are inducted to the high standards both our customers and ourselves expect. In the meantime, we appreciate that you may notice a small delay in your ticket/query being resolved.
We would like to assure you that the existing team are working extremely high to ensure that any delay is minimal, during this induction period.
If you have any concerns in the meantime, please do not hesitate to contact your account manager or Tom Lyng the Helpdesk manager, both of which will be happy to discuss this with you.
Thank you for your understanding in this matter.Read more
Are you considering an office move or expansion?
One of the most important things to consider is how to ensure minimal disruption for your staff and customers. Your business should run seamlessly and in the best scenario staff should leave work on a Friday night and return on a Monday morning at the new location and work should carry on as usual. MPR IT have supported a large number of customers over the years to ensure this is the case.
Once you have decided on a new location, we can start to work with you immediately. MPR IT can offer consultation on a multitude of areas to ensure you get the best use of space, and the office is able to cope with modern day technology. We have vast experience with structured cabling, wireless networks, server installation, point to point wireless, telephone systems and business internet connections, all of which should be considered with an office move or expansion.
Many new offices these days are open plan and so it is critical to ensure that floor points are put in strategically to make the best use of an office. When a company is considering a new office or layout the engineers at MPR can offer consultation on how best to position cabling and power points before the flooring is chosen. Even if it is a solid concrete floor we can get the project done for you, ensuring your staff are safe from trip hazards of cables across the office floor.
If you are considering an office move or expansion please contact MPR IT to discuss how to get the best from your new office space. Please also see our IT Services pages, all of which should be considered when making and office move.