The vision at MPR IT Solutions has always been to never sacrifice our high level of customer service for growth. To enable us to provide the high level of service, that our clients demand, we are currently recruiting a number of positions to our Helpdesk.
We are looking for hardworking, experienced individuals to join our ever-growing team. We require team members with a variety of skills that will allow us to maintain the exemplary service we already provide. Interacting with customers will be required daily via multiple forms of communication, including on the telephone and through email, so excellent communication skills are essential.
We are looking for an organised individual to join our ever-growing friendly team to co-ordinate the day-to-day operation of the Helpdesk. Interacting with customers will be required daily via multiple forms of communication, so excellent communication skills are essential.
As a customer focused individual with a variety of skills your daily tasks will include generating tickets for new support requests, managing subscription services and customer liaison. Organisational and troubleshooting skills are critical for this position as it is a fast paced and sometimes high-pressure role
2nd Line Support Engineer
The role consists of providing technical IT support to a wide variety of companies and will require someone who can adapt to different situations and changing demands using their skills to work through issues in a methodical and dynamic manner.
Daily tasks will include customer liaison, processing tickets for support requests using remote access tools and sometimes on-site visits, being the escalation point for the 1st Line team whilst managing their own workload. Strong investigative and technical skills are critical for this position within a fast paced and sometimes high-pressure environment role.
3rd Line Support Engineer
The position of a 3rd Line Support Engineer covers the more complex areas of design, configuration and support of Windows server environments and networks.
You will be liaising with clients as a technical lead, supporting new client onboarding, future planning of client IT systems; including system design, deployment and maintenance, whilst also providing ongoing 3rd line support as a key member of our Helpdesk team. The successful candidate must show a diverse mindset and hard-working ethic with exceptional verbal and written communication skills. You will be able to manage your own workload, be an integral team player and have a genuine passion for IT.
For more information and full job descriptions please email: Claire@mpr-it.co.ukRead more
We are pleased to welcome Nick to our Sales and Account Management team.
Nick is a proactive, adaptable and conscientious Senior Business Development Team Manager with over ten years experience in Business and Retail Sales Development. Nick likes to overcome challenges through a tenacious and questioning approach – drawing on a wide range of technical and functional experiences. An articulate and diplomatic communicator plus an effective team player with strong coaching skills. Consistently working to the highest professional standards and thriving when working as part of a cohesive team, we are excited to welcome him to the team.
Nick has recently moved to Dymchurch to be close to the beach and enjoys spending time with family and friends by the sea, playing pool for his local pool team & generally enjoying the sun !Read more
by Nicki Dowsett in Access Panels, Audio Systems, B2B, cabinets, CCTV, Design Inspiration, fibre optics, General, IT Support, IT Systems, MPR, New Team Member, point to point wirless, Server cabinet, Strcutured cabling, TV Distribution, Wireless networks
Welcome to Mark Best
We are pleased to welcome Mark Best, who joins us as a Sales and Account Manager. Some of you may know Mark – as he previously worked as a Sales Consultant for MPR IT in 2010-2011. During which time he won several new business projects /accounts, many of which remain loyal MPR IT customers today.
Mark is a highly motivated, focused, sales professional, with highly transferable skills in New Business Development and Key Account Management. With over 23 years of experience working in the Structured Cabling; IT Services; Energy Reduction & Electrical Contracting markets. Mark’s key strengths include B2B Consultative Solution/Project Specification Sales; Estimating & Tendering; On-site & Office Based Project Management.
Whilst Sales & Marketing principles are continuously re-invented and re-packaged, his core principles have never changed – Know Your Customer and Customer is King; Who; What, Why, When; How Much – keeping things simple are key reasons he has retained accounts and gained repeat business throughout his sales career.
Mark is very excited to make a return to MPR IT as a Sales & Account Manager, focusing on developing new business opportunities for MPR Technical Services, offering Fully Integrated Cabling Infrastructure Services, from conception to delivery and ongoing maintenance services.Read more