Business Focused IT Support
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December Newsletter

by Nicki Dowsett in B2B, Exhibitions, General, Helpdesk, Monthly Newsletter, MPR, Newsletter

DECEMBER NEWSLETTER 

Merry Christmas from the team at  MPR IT

Merry Christmas from all MPR IT

CHRISTMAS CLOSURE

During the festive period the MPR IT team will be taking some well-earned rest.  The office will be closed from the afternoon Thursday 24th December 2015 until the morning of Monday 4th January 2016.  We will however arrange for support to be available throughout this time for those customers that have contract including out of hours support.  Please contact our hotline 0800 030 20 30 to be put through to the on-call engineer.

 SERVICE STATUS UPDATE PAGE

We have recently added a new page to our website, regarding service status on Email Filtering, Office 365, DNS/Web Hosting, AVG Cloud care, Hosted Wireless or Site Monitoring.  The page will be updated as and when required, as well as updating our Social media pages.  If you are experiencing any issues not listed on the page or would like further information regarding a listed issue please contact the helpdesk.

KEEP YOUR IT SAFE AND SECURE OVER THE CHRISTMAS PERIOD

With many offices closing down or running with less staff over the Christmas period please follow our top tips to help keep your systems safe and secure over the holiday period.

  • Probably the most important thing you will ever do – BACK UP all your systems
  • Turn off any equipment that is not needed to avoid over heating
  • Ensure that any servers or IT equipment left on have plenty of ventilation
  • Make sure that passwords are not written down to avoid any unwanted access to your data
  • Ensure that all files and cabinets are locked securely
  • Check pipes and taps are protected in case of cold weather – no one wants to return to a flooded office
  • Ensure you have the MPR IT contact details in case of any IT emergency 0800 030 20 30
  • Do not open any Christmas greeting emails from unknown sources, in case of malicious emails/content.
  • Ensure you have a Disaster Management plan in place in case anything unfortunate happens or in the event of bad weather and staff cannot get back into the office after the festive period
  • Make sure your Anti-Virus is fully installed and up to date. MPR IT can guide you to the best options for your business.
  • A final reminder of the most important of all steps – BACK UP all of your data.

 NEW DNS SERVER & WEB HOSTING

Many of our clients use MPR to host business web sites on the internet.  In order to do this MPR uses a number of different hosted DNS (Domain Name Server)/Nameservers. A DNS is effectively a phonebook for the internet, maintaining a directory of domain names and translates these to IP addresses.

When you request a site such as www.mpr-it.co.uk it will check the nameservers for the web address, and then grab the I.P (telephone number) behind the name and point you to the “property” the “telephone number” belongs too. (The property being the webserver). This is a brief explanation but DNS “records” are responsible for pointing your businesses email, website, servers etc. to the correct “telephone numbers” of your “property”.

We are able to lease space to our clients to store their web site and any data associated with it.  With the recent installation of a new DNS we are able to offer a more stable and resilient service to our clients, with improved failover, custom branded nameservers and various reporting utilities (on request). If you are interested in MPR being responsible for hosting your web site please contact us.

NEW YEAR – NEW IT BUDGET

If like many businesses you are reaching the time that you need to review your IT budget – contact us to discuss your needs and how best to save money.   MPR IT can help you audit your existing IT equipment and identify any areas that require upgrade for the forthcoming year.  As we are not tied to any particular supplier we can ensure you get the best deal for your budget.  MPR IT can also offer support packages to help you budget through the year.  With our all-inclusive package you know exactly the amount you will be spending each month to ensure your IT is supported without any hidden or unexpected charges.  Please contact us to discuss your business needs. Or in the event you have reached the end of the financial year and have money in the budget you need to spend, MPR can review any areas that require any improvement to support you through the next year.

HELPDESK TEAM NEWS

Last month a massive 640 tickets were closed by the help desk and November is on course to meet that again.

Our closed survey questionnaire has been updated with new questions, thanks to Gaby.  We are pleased to say that the survey responses have been fantastic, and we now are bringing awareness to our social media through them.  We currently achieving a standard response of 4.95 out of 5 for our assistance.  Well done to Tom and all the guys on the helpdesk for your great work.  If you have anything that you would like to discuss regarding the service you have received from MPR IT please do not hesitate to contact Gaby in Customer Service.

In addition to the daily calls we receive for support the team have also had a number of site visits and installations including:-

  • Construction company required installation of QNAP and new internet connection
  • Educational and Child services organisation installation of– 3 new pc’s and monitors
  • Locally based national company for senior services installation of cat 5 cabling and wireless link with antenna
  • Local automotive repair company – installation of Office 365 for all users

SALES TEAM NEWS

The Sales team have also been working hard in the last month, exhibiting at our last event of the year in Sandwich at the Kent Invicta Chamber B2B.  David has also been networking with a number of local businesses at various networking events and the local BNI group.

We are delighted to say that with the hard work from all the team has helped the Sales team to secure a number of new contracts in the last month, work at some of these has already been carried out by the Tech guys.  We would like to welcome to the MPR family all our new clients and we look forward to working with you.

  • Large car sales company based in the South East, providing daily support to 50 staff in addition to a complete system overhaul, installation of Office 365 and upgrade of all Microsoft Office platform
  • Multinational leisure and tourism business, providing improved and upgraded security for all people and vehicles entering the site.
  • Local building company have contact us for support, and we will shortly be visiting the site to review the full business needs

MPR IT BLOGS & SOCIAL MEDIA POSTS & GOOGLE

We are working hard to promote and improve the ranking for MPR IT on Google at the moment and the best promotion that we can ever get is from you – our clients.  We would therefore really appreciate if you can possibly spare a few moments to write a review on Google for us.  Simply enter MPR IT into the google search and it will list all matches and a chance to write a review.  If you could also add this to our Facebook page that would be amazing.

Additionally please ensure you follow us on social media and our blog page to make sure you are kept up to date on any news stories we feel that would be of interest to some if not all our clients.

Thank you for taking the time to read our newsletter and if you know of any colleagues that don’t receive our newsletter and would find this of interest please forward their details to us so we can add them to our database. If any of the news stories we have on our site may affect you please let us know or if you wish to discuss the services we currently provide to your business please do not hesitate to contact us and we will be happy to help

 

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MPR NOVEMBER NEWSLETTER

by Nicki Dowsett in Newsletter, Uncategorized

MPR IT SOLUTIONS NEWSLETTER – NOVEMBER 2015

Welcome to the November edition of the MPR IT newsletter.  The last two months  have been extremely busy here in the MPR office, we have been out and about busy with installations at a number of client sites as well as continuing to support our clients via the helpdesk.  We thank you for your continued support and hope this edition of our newsletter will give you some insight of what we have been up to.  You will notice we have developed a new format for the newsletter and would welcome any feedback on this new look.

HELP DESK EXPANSION

Help desk support

Help desk support

Following our very successful month in September closing 581 tickets, October has continued to be busy with 693 with a 1st response rate of 91%.  For those you that have contacted the helpdesk you will be aware that we ask for your feedback on the ticket and our overall average score is 4.8 out 5.  This feedback helps us to identify and improve any areas that require looking at.

Taking into consideration the increase in activity on the helpdesk over the last couple of months and due to the additional clients joining the MPR family, we have now employed a new member to the team – Mitch Wright.  This now brings the team to a total 5 members on the helpdesk.  In addition to the daily calls we receive for support the team have also had a number of site visits and installations including:-

A national company that’s locally based recently contacted us to install a wireless link within their offices. This has been successfully implemented and they are pleased with the result.

Following a review on an existing network infrastructure at an existing and long standing client, we are currently renewing the network which covers to 2 sites and is linked by wireless connection.

Leased managed lines have been installed at to 2 of our larger existing clients providing them with the secure knowledge that in addition to PC support we are also the first point of call for phone systems

A local engineering company has been supported with the installation of a new the installation of a new ERP (Enterprise re-source planning) software solution called Winman

 SALES & MARKETING TEAM

North Kent B2B

North Kent B2B

David & Gaby exhibited at the Brands Hatch B2B organised by Kent Invicta Chamber of Commerce during October, as sponsors of many of the events it was a pleasure to be part of the North Kent event.  It was a busy day networking with potential clients and also meeting existing clients.  The last event of 2015 took place in Sandwich on 4th November and this was another busy day, we believe in not only being in the office but also getting out to meet clients is one of the best ways to deliver the best service to all our clients.

As well as the exhibits, all of the team – Andy, David, Gaby and Nicki have been working hard on supporting our clients with a number of visits to site to discuss the service we offer and gathering feedback.  We have had a busy month securing a number of new clients to join MPR IT, and work is currently being carried out by the tech team to audit, install and support these.  More information on these will be in next month’s newsletter.

Gaby and Nicki are currently working hard to ensure that our database is in tip top shape so that we have all the correct information on our clients and their employees, over the coming weeks you should be contacted to re-confirm all the information we hold is correct.

 TEAM MEMBER BIO – BILL VAN DOORN

BVD

Bill Van Doorn – Tech Team

One of our newest members of the team, Bill joined us in the summer to work and support the Tech team.  He joined the team after knowing Lewis for many years. Originally from Holland, Bill moved to the UK to join the team.  Starting his career in IT in Holland, when the industry changed in the early 2000’s he decided to leave IT and became a chef working his way up from Sous chef to Head chef in various restaurants with expertise in classic French and Italian cooking.  After 10 years in the profession he was not enjoying it as much as he had been and decided to get back into IT, so he packed up, left everything behind and moved to Ashford to start a new chapter in his life.

Bill is a very busy person outside of his work life and is also a music producer and has co-founded his production company.  He also is very interested in on-line gaming, and still loves to cook for friends and family.

Since joining MPR IT he has taken on the role on the Tech helpdesk and is also responsible for our stock room due to his great organisational skills.  He also continues to further his knowledge in IT studying in his spare time and is pleased to have made the move to work within the team – which he says are great group to work with and have made him feel very welcome.

 MPR IT BLOGS & SOCIAL MEDIA POSTS

Recently there have been a couple of issues we felt important to alert our customers to as a matter of urgency and have issued emails to all users on our database.

Following feedback from customers, we have now made the decision that should any such issues arise in the future, we will initially notify our customers by email, however all further updates relating to the issue will be found on our social media pages.  This will enable clients that are interested in a particular issue to keep up to date – without causing any frustration with additional emails to customers that are not interested.

Gaby in Customer Services has recently completed a NVQ course on Social media for Business.  One of her main tasks here at MPR is to keep our social media up to date with news stories from the IT industry.  We have now reached 500+ followers on Twitter – please follow us to keep up to date with news stories daily.

Please ensure you follow us on social media and our blog page to make sure you are kept up to date on any news stories we feel that would be of interest to some if not all our clients.

Thank you for taking the time to read our newsletter and if you know of any colleagues that don’t receive our newsletter and would find this of interest please forward their details to us so we can add them to our database. If any of the news stories we have on our site may affect you please let us know or if you wish to discuss the services we currently provide to your business please do not hesitate to contact us and we will be happy to help

Telephone: 0800 030 20 30

Email :info@mpr-it.co.uk

 

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