by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks
Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.
After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”
In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure.
With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business. By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.
11 Years on from the start
Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East. With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.
The team handle over a thousand support tickets each month with 97% closed within an hour. To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.
Moving to Henwood Industrial Estate
Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand.
It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate. Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions. The project to refit the office took about 3 months and involved using our own knowledge, experience and skills. Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.
With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse. No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.
Training & Encouraging the Team
Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry. We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future. Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions. Support is provided for any team member that would like to further their knowledge or qualifications.Read more
by Nicki Dowsett in Access Panels, Audio Systems, B2B, cabinets, CCTV, Design Inspiration, fibre optics, General, IT Support, IT Systems, MPR, New Team Member, point to point wirless, Server cabinet, Strcutured cabling, TV Distribution, Wireless networks
Welcome to Mark Best
We are pleased to welcome Mark Best, who joins us as a Sales and Account Manager. Some of you may know Mark – as he previously worked as a Sales Consultant for MPR IT in 2010-2011. During which time he won several new business projects /accounts, many of which remain loyal MPR IT customers today.
Mark is a highly motivated, focused, sales professional, with highly transferable skills in New Business Development and Key Account Management. With over 23 years of experience working in the Structured Cabling; IT Services; Energy Reduction & Electrical Contracting markets. Mark’s key strengths include B2B Consultative Solution/Project Specification Sales; Estimating & Tendering; On-site & Office Based Project Management.
Whilst Sales & Marketing principles are continuously re-invented and re-packaged, his core principles have never changed – Know Your Customer and Customer is King; Who; What, Why, When; How Much – keeping things simple are key reasons he has retained accounts and gained repeat business throughout his sales career.
Mark is very excited to make a return to MPR IT as a Sales & Account Manager, focusing on developing new business opportunities for MPR Technical Services, offering Fully Integrated Cabling Infrastructure Services, from conception to delivery and ongoing maintenance services.Read more
London Build is attended by 20,000+ contractors, architects, developers, engineers and construction professionals. The show covers the future trends, opportunities and construction projects in London and the UK.
London Build features: 240+ speakers across 8 conference theatres (Future London, London Design, BIM & Digital Construction, Sustainability, Interior & Fit-out, Innovation, Skills Hub and Fire Safety), 220+ CPD knowledge sessions, 300+ exhibitors across 9 exhibition zones and a range of exclusive free-to-attend networking events including: Constructing Excellence Breakfast, Constructionline Meet the Buyer, Women in Construction Morning Tea, Doyle Club Meeting, BIM Open Mic, an Oktoberfest beer festival, the Festival of Construction, prize giveaways, celebrity guests and much more.
Introducing MPR Technical Services
A division of MPR IT Solutions our Technical Services team work with Contractors, Project Managers and Architects. With a vast experience in working on builds of all sizes, our team have knowledge in all aspects of the project to ensure that the most suitable and cost effective network infrastructure is incorporated from the start of planning.
- Structured Cabling Fibre & Data – Installation, Termination & Certification, Brand leader accredited, certified installers.
- Systems Integration – Our tried and tested solutions work to give you peace of mind. Back of house, front of house & client experience all working seamlessly.
- MPR IT can offer complete IT Solutions – Hardware, Software, Services & On-going Support.
Government pledge to improve rural broadband
The government has made a pledge that by the end of 2020 every home and business in the UK will have the right to demand a minimum of 10mgb broadband. It has also promised that by the end of this year (2017) 90% of the UK will have a mobile signal. Some rural parts are still cut off from the internet and mobile signal in 2017. I was shocked when I discovered that 1.4million homes and business in the UK still receive nowhere near this level of service. Are you one of the people that, in some parts of the country are still subjected to dial up connection? I vaguely remember the sound when connecting to the internet of high pitch squealing & it sends shivers down my spine. Living in an urban area I can safely say that I get super fast broadband at 70mgb, & 4G service on my mobile.
Broadband in our daily life
As a mother, and someone that works fro home my life would be so much different without fast broadband. For example I would not be able to work from home to suit my childcare needs. Or be able to help my son do his homework. I often try to explain to my 5yr old that he doesn’t know how good he has it. When I was child we had 4 channels and if we were good, we got a trip to the video shop at the weekend. We didn’t have the option to flick through the latest films or TV shows available to download. So many people still don’t have this luxury, that I and many others take for granted.
Urban V Rural Life
If you are reading this and think well that can’t possibly be the case, you will be surprised as I was. One of our directors lives only 10 miles from Ashford, Kent. He has fibre broadband in his house, for all the good that means. Due to the distance from the local cabinet he gets 2mgb speed. He doesn’t have the option to stream TV content simply because his broadband is not quick enough, and struggles with checking emails or working from home.
With more and more people looking for a different lifestyle and commuting to work in towns and cities this is becoming more of an issue. We all know that many are already struggling with the issues on train travel in the South East. Many of these commuters quite often don’t have the option to work from home on the days when the trains aren’t running. So whilst the idea of working in a city and living in the country was for a better work/home balance this isn’t always the case.
It’s not just homeowners in rural areas that are suffering
Small businesses are also struggling, unable to compete against larger corporations. In this day and age you should be able to run a business from anywhere in the country no matter your skills or trade. Many people run businesses from home offices or a unit on a farm, whether it’s making furniture or running a virtual office assistant, broadband speed is paramount – customers want to look at websites and make contact by email, not pick up a phone. It’s just the way people expect to communicate today.
It is also affecting the younger generation as well. I am really impressed with the ICT set up in my son’s school. It’s surprising how much the internet can play a part in the school day. If he was at a school in a rural area would he get the same benefits as a town school? It’s very possible that some schools in rural areas have very limited connection. So if we look at the future this lack of broadband in rural areas is also affecting our future workforce, as technology is everywhere in the workplace.
Working with Rural businesses
Here at MPR IT this is something we take extremely seriously, and hope that it doesn’t take another 3 almost 4 years for the government pledge to be completed. Many of our customers are based in rural areas, and we have worked with a number to improve their broadband speed and connectivity to help their business. With our experienced and qualified engineers in fibre optic cabling and point to point wireless, MPR IT will ensure that we can evaluate the best possible solution for you. See our case studies on point to point wireless and fibre optic cabling for more information on work we have carried out. If you are suffering slow connection, don’t sit and wait for the government pledge by 2020 contact us to see how we can help you now & discuss your options to improve your business & home connections.
BBC’s Countryfile recently included a report on how many parts of the country that do not have broadband. A farmer trying to complete his tax returns or get the latest farming news from the Government was struggling with 42kb speed and as the phone lines where he lived were not always reliable even this couldn’t be relied on. Meaning that after a frustrating 45 mins he still could not check emails for the camping side of his business. This meant that he missed out on potential bookings and enquiries for people to pay and stay at his farm in the summer months. I looked into this further and found another clip also by Countryfile from 2013 highlighting the same issues. In the earlier clip it showed very similar stories and how peoples live were affected. With rural high street banks and post offices closing, it is expected that people will use the internet for these services, when in fact these are the areas that don’t have the broadband to support these services. Nothing has changed much in the intervening years.
Both episodes, it highlighted how people living in these rural areas were trying to overcome the issues. In one a cop-operative of farmers were digging trenches in their own fields to have cables laid and cabinets installed to connect their properties and businesses, in the other it showed how the installation of point to point wireless portals could be installed on the side of a property to collect the radio waves from a radio mast 6 miles away. In principal this is the best option without the need to lay cables and install cabinets, however there can be environmental factors which can affect your choice of how to improve your internet connection.Read more