Business Focused IT Support
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What does IT Support look like to you?

by Nicki Dowsett in Anti-virus software, Audio Systems, broadband, CCTV, cybercrime, Disaster Planning, DNS Web Hosting, Domain Registration, Engineers, Exclaimer Cloud, fibre optics, Fire Alarms, General, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, Microsoft Teams, MPR, MPR IT Work, New customer, Office 365, Office Move, Password Security, Point to Point Wireless, Ransomware, Remote working, Server cabinet, Software, SQL Server, SSL Certificates, Structured Cabling, Training, TV Distribution, Web Hosting, Websites, Windows 10, Wireless networks

“What does IT Support look like to you?”

Often the simple answer is a helpdesk offering daily support to end users in a fast and reliable manner.

When considering your business as a whole, IT Support is usually much more complex. Have you considered these areas?

  • Who looks after your phone system?
  • Who provides your internet connection and leased lines?
  • Where is your website domain registered and hosted?
  • Do you have malware and anti-virus software?
  • Is your office using a Wi-Fi network? Who maintains this?
  • Where do you purchase new hardware? Is it under warranty and how do you manage an upgrade programme?
  • Are your servers on site or are they cloud based? How are these monitored and supported?

If I was to ask the question again “What does IT Support look like to you?” Would the answer be the same? The chances are that answer has changed.

By choosing MPR IT Solutions, you can be assured that your business will benefit from all-round comprehensive support in all information technology aspects. With a dedicated Account Manager, simple straightforward invoicing and only one point of contact for any technical issues, MPR IT Solutions provides fast, effective and reliable IT Support to businesses throughout London and the South East. Working in partnership with our clients we believe enhances our understanding of their business needs and we always look to find the best and most effective solution. Our core products and services include (but not limited to);

  • Comprehensive IT Systems Support
  • Hosted/ Voip Telephones
  • Website domain registration and hosting
  • Internet connections and Leased Lines
  • Wi Fi Networks
  • Azure Server Support
  • Office 365 & Microsoft Teams
  • AEM Monitoring
  • Malware/Anti-virus software
  • Hardware purchasing and upgrade plans
  • Security Awareness Training (SATT)
  • Email Signature Management
Business IT Support Kent

Through the growth and continued development of MPR IT Solutions and increasing demands from clients, our sister company MPR Technical Services was born in 2019. A Technical Services Integrator, their highly experienced and qualified employees provide advice, design and installation services in residential and commercial developments.

MPR Technical Services and MPR IT Solutions will work together for larger projects, as necessary. With a collaborative relationship you can be assured of strong communication and enhanced understanding of the work carried out and on-going support required.

Extended Services through MPR Technical Services:

  • Structured Cabling
  • Wireless Networks
  • Audio Visual and Digital IPTV Systems
  • Electronic Security
  • Office re-locations

For more information on the products and services from MPR IT Solutions contact our team today on 0800 030 20 30 or email sales@mpr-it.co.uk

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Domain Ownership – Protecting your brand

by Nicki Dowsett in DNS Web Hosting, Domain Registration, General, Helpdesk, Industry News, IT Support, Uncategorised, Web Hosting, Websites

Domain Registration and Web Hosting

Many businesses have an online presence, without one your business can go unnoticed. When a potential customer is looking for a new supplier or product the first place they will turn to now is most likely the internet.

Many of our clients register their domain names through MPR IT Solutions, and it is becoming increasingly commonplace to register a variety of different domain names for websites such as: .co.uk, .uk, .com, .net and .co.

In addition to registering Domain names, MPR IT Solutions also host many of our client websites.

Whilst you only need one website to promote your business, it is possible to have more than one domain name directed to that website.  There are many reasons for this, the most common reason being the ability to secure your brand. By owning the different variations it means that no one else can buy these and create fake platforms.  This can prove detrimental to your business profile.

With the registration of a variety of domain names you cannot only help to avoid scams but also increase your on-line presence. You are more likely to appear higher in google searches if you have more options for your website to redirect to. Ensuring any potential customers looking for your company can find it more easily.

Protecting your brand

A story from BBC News highlights the importance of retaining domain name ownership, where it has once been linked to your business and how your brand can be seriously affected. In this case a domain name was no longer required by Surrey County Council and released. However it is still referenced by a number of third party websites relating to Special Needs education. The domain, after being released was purchased by a company promoting adult content.

There is nothing that Surrey County Council can do to remove the adult content from this domain as they no longer have ownership of the domain name and therefore no rights to it. Additionally, it is very difficult to monitor which third party websites reference your domain names and this example shows exactly how this could be detrimental to your business brand.

Contact us today on 0800 030 20 30 or sales@mpr-it.co.uk to discuss the Domain registration and Web Hosting options we offer.

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Happy 11th Birthday to MPR IT Solutions

by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks

Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.

After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”

In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure. 

With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business.  By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.

11 Years on from the start

Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East.  With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.   

The team handle over a thousand support tickets each month with 97% closed within an hour.  To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.

Moving to Henwood Industrial Estate

The new office on Henwood Industrial Estate

Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand. 

It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate.  Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions.  The project to refit the office took about 3 months and involved using our own knowledge, experience and skills.  Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.

With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse.  No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.

Training & Encouraging the Team

Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry.  We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future.  Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions.   Support is provided for any team member that would like to further their knowledge or qualifications.

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Register your .UK domain name today

by Nicki Dowsett in Domain Registration, Web Hosting, Websites

Register your .uk Domain Name Today

Many businesses today have an online presence, without one your business can go unnoticed. When a potential customer is looking for a new supplier or product the first place they will turn is most likely the internet.

It is becoming increasingly commonplace to register a variety of different domain names for websites such as: .co.uk, .uk, .com, .net and .co. Whilst you only need one website to promote your business, it is possible to have more than one domain name directed to that website. There are many reasons for this, the most common reason being the ability to secure your brand. By owning the different variations it means that no one else can buy these and create fake platforms. This can prove detrimental to your business profile.

With the registration of a variety of domain names you not only help to avoid scams but also increase your online presence.  You are more likely to appear higher in searches if you have more options for your website to redirect to, ensuring any potential customers looking for your company can find it more easily.

In addition to registering domain names, MPR IT Solutions offers a variety of services for all your IT needs including domain registration and web site hosting packages, this gives you added peace of mind that all your Technical needs can be supported in one place, with no need to contact several companies to identify where any issue may lie.

Did you know that if your company has a UK domain name such as .co.uk or org.uk you could be entitled to registration of the equivalent .uk domain name at no additional cost for the first year? When the .uk extension was released, new domains were reserved for the equivalent UK domains; this means that for every UK domain you own (.co.uk, .org.uk, etc.), there’s a .uk domain reserved. Time is running out to register your interest in .uk domains before they become publicly available to anyone after 10th June 2019. In addition to your existing domain as your primary web address there are several reasons as to why you should register a .uk alongside your current UK domain.

Securing your brand

By registering a .uk web address, you get the peace of mind that your brand is secure across multiple domains, while increasing your online presence overall. A .uk domain is also shorter, more memorable and easier to share – ideal for a redirect or parking page.

Stop typos

Registering the .uk version and having it redirect to your main website ensures you don’t lose customers if they mistype your domain extension by accident.

Brand protection

Although your .uk domains are reserved for now after 10th June 2019 they will become publicly available. This means someone else could register a domain very similar to yours, and impersonate your website, possibly leading to scams.

Contact us today for more information on our domain registration and web hosting packages.  Email us at sales@mpr-it.co.uk or call FREEPHONE 0800 030 20 30.

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