Business Focused IT Support
Viewing posts categorised under: Wireless networks

What does IT Support look like to you?

by Nicki Dowsett in Anti-virus software, Audio Systems, broadband, CCTV, cybercrime, Disaster Planning, DNS Web Hosting, Domain Registration, Engineers, Exclaimer Cloud, fibre optics, Fire Alarms, General, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, Microsoft Teams, MPR, MPR IT Work, New customer, Office 365, Office Move, Password Security, Point to Point Wireless, Ransomware, Remote working, Server cabinet, Software, SQL Server, SSL Certificates, Structured Cabling, Training, TV Distribution, Web Hosting, Websites, Windows 10, Wireless networks

“What does IT Support look like to you?”

Often the simple answer is a helpdesk offering daily support to end users in a fast and reliable manner.

When considering your business as a whole, IT Support is usually much more complex. Have you considered these areas?

  • Who looks after your phone system?
  • Who provides your internet connection and leased lines?
  • Where is your website domain registered and hosted?
  • Do you have malware and anti-virus software?
  • Is your office using a Wi-Fi network? Who maintains this?
  • Where do you purchase new hardware? Is it under warranty and how do you manage an upgrade programme?
  • Are your servers on site or are they cloud based? How are these monitored and supported?

If I was to ask the question again “What does IT Support look like to you?” Would the answer be the same? The chances are that answer has changed.

By choosing MPR IT Solutions, you can be assured that your business will benefit from all-round comprehensive support in all information technology aspects. With a dedicated Account Manager, simple straightforward invoicing and only one point of contact for any technical issues, MPR IT Solutions provides fast, effective and reliable IT Support to businesses throughout London and the South East. Working in partnership with our clients we believe enhances our understanding of their business needs and we always look to find the best and most effective solution. Our core products and services include (but not limited to);

  • Comprehensive IT Systems Support
  • Hosted/ Voip Telephones
  • Website domain registration and hosting
  • Internet connections and Leased Lines
  • Wi Fi Networks
  • Azure Server Support
  • Office 365 & Microsoft Teams
  • AEM Monitoring
  • Malware/Anti-virus software
  • Hardware purchasing and upgrade plans
  • Security Awareness Training (SATT)
  • Email Signature Management
Business IT Support Kent

Through the growth and continued development of MPR IT Solutions and increasing demands from clients, our sister company MPR Technical Services was born in 2019. A Technical Services Integrator, their highly experienced and qualified employees provide advice, design and installation services in residential and commercial developments.

MPR Technical Services and MPR IT Solutions will work together for larger projects, as necessary. With a collaborative relationship you can be assured of strong communication and enhanced understanding of the work carried out and on-going support required.

Extended Services through MPR Technical Services:

  • Structured Cabling
  • Wireless Networks
  • Audio Visual and Digital IPTV Systems
  • Electronic Security
  • Office re-locations

For more information on the products and services from MPR IT Solutions contact our team today on 0800 030 20 30 or email sales@mpr-it.co.uk

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Happy 11th Birthday to MPR IT Solutions

by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks

Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.

After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”

In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure. 

With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business.  By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.

11 Years on from the start

Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East.  With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.   

The team handle over a thousand support tickets each month with 97% closed within an hour.  To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.

Moving to Henwood Industrial Estate

The new office on Henwood Industrial Estate

Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand. 

It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate.  Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions.  The project to refit the office took about 3 months and involved using our own knowledge, experience and skills.  Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.

With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse.  No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.

Training & Encouraging the Team

Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry.  We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future.  Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions.   Support is provided for any team member that would like to further their knowledge or qualifications.

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New Office – Server Room

by Nicki Dowsett in Audio Systems, cabinets, Design Inspiration, Engineers, fibre optics, General, IT Support, IT Systems, MPR IT Work, Office Move, Server cabinet, Strcutured cabling, TV Distribution, Wireless networks

New Office – Server Room

As you will probably be aware MPR IT are preparing to move to our new home.  Our new offices will be based at the Henwood Estate in Ashford, and will accommodate our expanding team. We are currently in the process of recruiting for our Technical Help desk and with the extra room we will have there should be no issue for desk space.

The project to refit the new office seems to be running very quickly and we can start to see how the office will be once it is completed.  Our team have worked hard to install structured cabling throughout the entire space for work spaces and AV.  However the cables need to have an endpoint and so this week we are working on the server room.

As you can see before we could consider any installation, we first needed to make the room a clean space.  With walls decorated and new flooring installed our team had the perfect space to work with.  The new space is light and cool – the correct environment for server cabinets.

With the comms cabinet in place the team have been busy connecting the cables in an orderly fashion.  Not only does this mean everything is neat and tidy, it also means that we can identify each individual cable.  Work continues on the server room and we plan to have everything completed in there shortly.

With the end in sight for the project, it is now starting to look like home for MPR IT.  Here is one part of the office space with some furniture starting to go in along with the new carpet. Looks so bright and fresh, we can’t wait to move in.

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Update on MPR IT New Office

by Nicki Dowsett in CCTV, Engineers, fibre optics, Fire Alarms, General, IT Systems, Office Move, Strcutured cabling, TV Distribution, Wireless networks

Update on MPR IT New Office

MPR IT Solutions, are getting ready to move to our new offices at the Henwood Estate, Ashford.  Since our last update, work has been coming along nicely.  With plans to move during late Spring we are well on the way to meeting the deadline – or maybe even earlier.

After the initial building works were completed, stage two was the installation of the Structured Cabling network.  The network has been designed and installed by our own qualified and experienced team of Engineers.  Installing the network early on, meant fewer obstacles to work around.  The team were able to make fast headway, and the network installation is complete.

With cables in place, our ceiling has now been installed.  It is now starting to look more like an office and less like a building site.  The tiled ceiling means that cables are hidden nicely away.  However should be ever need access to them in the future we are safe in the knowledge that we can easily reach them.  We have worked with many companies over the last 10 years and it is surprising how this often not considered when designing an office and cable network.

Not content with putting in the ceiling, we have also started on the floor, in the main office and kitchen.

Finally we have also installed a screen that will have multi-uses – CCTV, Team Activity & Target updates as well as general information for the team.

We will keep you updated on our progress as it continues and starts to look more like an office.  Once the floors and decoration are complete, it will soon be ready for us to install workstations and make the move.

If you would like more information on how we can assist your office move, structured cabling or CCTV installation please do not hesitate to contact our sales team on 0800 030 20 30 option 2 or email us sales@mpr-it.co.uk

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Structured Cabling Installation at new MPR IT Offices

by Nicki Dowsett in Office Move, Strcutured cabling, Wireless networks

Structured Cabling Installation at new MPR IT Offices

MPR IT are getting ready to move to our new offices on the Henwood Estate in Ashford.  We aim to move to our new home in late spring/early summer and work is continuing at a rapid rate.  Now that the dust is settling after the construction/demolition phase, our team of engineers can focus on the next phase – structured cabling and of course the new kitchen.  (We can’t expect the team to work to their full potential without their tea and coffee fixes).

Over the years MPR IT Solutions, has been involved in a number of projects on both new builds and office moves.  The experience we have accrued over the last 10 years has taught us that structured cabling is the lifeline of any new space. The network of structured cabling must be designed from the outset. Without this in place before walls, ceilings and even floors going in it can become extremely costly and can delay the build considerably.

The design of the structured cabling network will ensure that we can maximise the office space to its full potential. The engineers are now busy installing the cabling to ensure that each workstation will have the required cabling in place.  Installing the structured cabling before walls, ceilings and floors are put in means that we can make any alterations easily without damage to new décor. Additionally it means that our team can work quicker without disruption as they can visually see where the structured cabling can be positioned. Just because it wont be seen once the new office is completed it doesn’t mean that it shouldn’t be neat and tidy. From our experience a mess of cables can only mean more problems further down the line if one happens to fail. You will see from the photos that we take pride in the neatness of our cable installations.

We are looking forward to the next stage of the build and will keep you updated on our progress.  If you are considering an office move or refurbishment contact us to discuss your needs.  The earlier MPR IT Solutions are involved for your IT requirements, the earlier we can start to design your network requirements before new walls, ceilings or floors are installed.  Minimising time for the install and avoiding any costs that might arise from needing to make good any disruption to your new office.

 

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Exciting Start to the New Year for MPR IT

by Nicki Dowsett in Access Panels, Audio Systems, broadband, cabinets, CCTV, Engineers, fibre optics, Fire Alarms, General, Helpdesk, Hosted phone, IT Support, IT Systems, MPR IT Work, Office Move, Server cabinet, Strcutured cabling, TV Distribution, Uncategorised, Wireless networks

Exciting start to the New Year for MPR IT

Since the start of January, a lot has been happening here at MPR IT.  As you will be aware it is now 10 years year since Alex, Andy and Richard started MPR IT.  We are continuing to grow and strive with thanks to the continued custom from all our loyal clients.  To ensure that we can continue to provide customer focused support, providing outstanding IT support and solutions, the Management team have been making lots of decisions.

Firstly, we are recruiting a number of roles for our Technical support team. Currently we are recruiting for:
1st Line Support Admin
2nd Line Support Engineer
3rd Line Support Engineer

We hope to have all these roles filled in the very near future, with some new team members already on board. As with any new member of the team, we will be ensuring they are inducted to the high standards both our customers and ourselves expect.

Next, it has become apparent that with our continued expansion we have out grown our current offices! Our second piece of exciting news is that we have now secured new premises in the Henwood Estate. With a large amount of work to carry out we hope to be able to move in time for late spring/early summer.
We are currently in the first phase which includes taking down walls and making the space more suitable for our ever-growing team.

Once the construction/demolition phase has completed, we will be entering the next phase.  This is where our own expertise will be utilised and our own team will be installing following:
Structured Cabling – Copper and Fibre
CCTV
Access Control
TV distribution systems
Audio Systems
Fire Alarm System
Internet Services and so much more!

As you can imagine its going to be a busy and exciting few months for us all.  We will keep you all updated on the progress and of course our move date.

 

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London Build October 2018

by Nicki Dowsett in Design Inspiration, Engineers, Exhibitions, fibre optics, IT Support, IT Systems, MPR, Office Move, point to point wirless, Server cabinet, Strcutured cabling, Wireless networks

London Build is attended by 20,000+ contractors, architects, developers, engineers and construction professionals. The show covers the future trends, opportunities and construction projects in London and the UK.

London Build features: 240+ speakers across 8 conference theatres (Future London, London Design, BIM & Digital Construction, Sustainability, Interior & Fit-out, Innovation, Skills Hub and Fire Safety), 220+ CPD knowledge sessions, 300+ exhibitors across 9 exhibition zones and a range of exclusive free-to-attend networking events including: Constructing Excellence Breakfast, Constructionline Meet the Buyer, Women in Construction Morning Tea, Doyle Club Meeting, BIM Open Mic, an Oktoberfest beer festival, the Festival of Construction, prize giveaways, celebrity guests and much more.

Introducing MPR Technical Services

A division of MPR IT Solutions our Technical Services team work with Contractors, Project Managers and Architects.  With a vast experience in working on builds of all sizes, our team have knowledge in all aspects of the project to ensure that the most suitable and cost effective network infrastructure is incorporated from the start of planning.

  • Structured Cabling Fibre & Data – Installation, Termination & Certification, Brand leader accredited, certified installers.
  • Systems Integration – Our tried and tested solutions work to give you peace of mind. Back of house, front of house & client experience all working seamlessly.
  • MPR IT can offer complete IT Solutions – Hardware, Software, Services & On-going Support.

 

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Office move with MPR IT

by Nicki Dowsett in MPR, Office Move, Strcutured cabling, Wireless networks

Are you considering an office move or expansion?

One of the most important things to consider is how to ensure minimal disruption for your staff and customers.  Your business should run seamlessly and in the best scenario staff should leave work on a Friday night and return on a Monday morning at the new location and work should carry on as usual.  MPR IT have supported a large number of customers over the years to ensure this is the case.

Once you have decided on a new location, we can start to work with you immediately.  MPR IT can offer consultation on a multitude of areas to ensure you get the best use of space,  and the office is able to cope with modern day technology.  We have vast experience with structured cabling, wireless networks, server installation, point to point wireless, telephone systems and business internet connections, all of which should be considered with an office move or expansion.

Many new offices these days are open plan and so it is critical to ensure that floor points are put in strategically to make the best use of an office.  When a company is considering a new office or layout the engineers at MPR can offer consultation on how best to position cabling and power points before the flooring is chosen.   Even if it is a solid concrete floor we can get the project done for you, ensuring your staff are safe from trip hazards of cables across the office floor.

Office move - got a concrete floor - not a problem for our team

Office Move – got a concrete floor – not a problem for our team

If you are considering an office move or expansion please contact MPR IT to discuss how to get the best from your new office space.  Please also see our IT Services pages, all of which should be considered when making and office move.

 

 

 

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Wireless Networks your business

by Nicki Dowsett in General, IT Support, IT Systems, Wireless networks

Wireless networks

We all know that there is increasingly a huge demand for connections on the move.   Almost every device has wireless IP connectivity – mobile phones, tablets, cameras and even TVs. We have come to accept it the norm to have wireless connections in the home, for a wide range of devices.  Companies large and small are now beginning to require wireless networks in order for these devices to connect for shared resources, manageability and control.  As a home worker, having wireless network is essential for me. My laptop and IP phone are connected to the internet which means, I can work from anywhere in the home.  For office based staff having a wireless connection means that your staff can use more tools for the work day.  If you have meetings within the office, staff can bring tablets or laptops to any meeting room without the loss of connectivity, it also makes it easier for visitors to present any information with ease.

MPR IT Wireless network design and deployment services offer solutions that range from a simple access point to full coverage for a factory or outside area, allowing for stock control with wireless scanners and countless other scenarios. Using hardware solutions from the likes of Ubiquity, Cisco, Ruckus, LigoWave and many more, we are able to select the right hardware for your wireless network requirements.

We also plan, design and deploy full building coverage solutions for  hotels, motorway service areas, pubs and bars. Giving your customers reliable, fast and easy-to-access wireless really makes them feel valued and will ensure a return visit.  Our skilled and trained staff have the tools to correctly plan a wireless network deployment, setup controllers and maintain the setup thereafter.

Wireless Networks

Wireless Networks

Advantages of Wireless Networks

Small to Large Deployment, One Access Point to 150+
Customisable Portal Pages
Track User details
Collected Marketing Information
All Leading Brands installed and supported
Centralise Management
Offices, Hotels, Factories and more catered for

Case Study

MPR IT were recently contacted by a group of 12 hotels in London, with a 99% occupancy rating resulting in a lot of guests with a high demand for solid and reliable internet connectivity.  The hotels were all suffering from poor deployment, and none had any central management for wireless networks, with no way to track guests or provide hotel services via their free wireless internet.

The issues were clearly laid out to us at the start of the project –  “Make our hotels internet stable, fast, and importantly give our guests easy and reliable access to our wifi and give us back something we can use to gather data on our guests”

Many of the hotels were not on the latest generation of high speed FTTC service and were stuck on the traditional ADSL 2 lines, which had to be improved where possible without the cost of a leased line.

After an initial site visit,  MPR IT developed a package with known hardware that we could roll out to all the hotels, replacing the old unmanaged solutions as we went, and all sites now project a unified brand with a reliable and solid internet services to guests 24/7.  To the sites where internet bandwidth was an issue, multiple lines are load balanced allowing for a much smoother and rich user experience.

The outcome is a much improved service and guest complaints have stopped overnight about the internet and wireless.

The custom capture portal that is presented to guests delivers offers ad incentives when they sign in to the wireless portal, this has increased the direct bookings they are taking, cutting their costs to the booking agencies dramatically.

For more information on how MPR IT can help your business implement a wireless network please contact us for a consultation on 0800 030 20 30 or see our main wireless networks page.

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