Business Focused IT Support

June Newsletter

by Nicki Dowsett in General, Helpdesk, Industry News, IT Support, IT Systems, Monthly Newsletter, MPR, Office 365, Password Security

Welcome to our June newsletter.  Now that summer has arrived we are entering one of our busiest periods of the year.  For many of our customers this a quieter time for their own business; so this is when MPR IT are called upon for more complex projects.  If you are considering an office move, new servers or installation of wireless networks or anything else please contact us as soon as possible to ensure we can complete the work in the time frame you require.

Happy 8th Birthday

We are excited to be celebrating our 8th Birthday here at MPR IT.  When Alex, Andy and Richard started this venture back in 2008 they set out to change the way that IT Support was delivered to clients throughout Kent and the South East.  Now 8 years later they can proudly say that this has been achieved and continue to look out they can continue to break the boundaries in supporting our customers.  Congratulations guys and Happy Birthday MPR IT.

Happy 8th Birthday

Happy 8th Birthday

Customer Feedback

For those of you that have contacted our help desk for support will know that we regularly carry out feedback surveys on work carried out by the team.  We are extremely proud to say that this feedback is extremely positive and our overage result over the last 6 months 4.84 out of 5.  Thank you to everyone that has completed the feedback survey our team are very pleased with the results, we are now clearly going to have to look at how we can push them even further to excel and get a full 5 out of 5.

Well done

Well done

Customer Security

MPR IT take security extremely seriously and with increased attempts of companies being victim to attacks, we have looked at ways to ensure we hold our customer data securely. With this in mind we would like to ensure our records are up to date of authorised employees at your business to provide certain information to, or that can authorise quotes for any additional work to be carried out. This also includes authorisation for password resets.  Our Customer Services rep, Nicki will be contacting each company in the next few weeks to complete an Authorised signatory form to ensure we have the correct information on our records.  We know that personnel and positions can change within our clients business and telling us of changes can be a low priority.  We would appreciate if you are contacted by Nicki if you can return the information to us as soon as possible so that we can keep your data correct and secure.

New Website

Our new website has now been launched which we have been working hard on for a few months now.  On the new page you will find case studies of many of the projects we have completed over the last 8 years.  Some of which we have been able to complete where larger organisations have said it is impossible.  Please head over to the new site and see the full range of projects we are able to work on to make your business more efficient in terms of technology. www.mpr-it.co.uk

MacMillan Cancer walk

As many of you know Richard is an avid walker in his spare time and has recently been enjoying his summer break by walking The Pennine Way.  This is no mean feat and is just over 250 miles in total.  In June he will be taking a short stroll in comparison and will be taking part in The South Coast walk from Brighton to Eastbourne approximately 26 miles in aid of Macmillan Cancer.  If you would like to support him in this worthwhile cause please head over to his Just Giving page https://www.justgiving.com/fundraising/26SouthDowns.  Many of you may have had sadly experience of a friend or loved one suffering from Cancer and this is a fantastic charity that help both those suffering and their families in hard times.

MacMillan South Coast Mighty Walk

Blogs & Social Media

News stories have been a bit slow of late, and so you may have noticed we have not posted as much on our social media and blogs.  We strongly believe that we only post worthwhile news stories and keep you up to date on information only that is of interest.  On our new website you can still find all our historic blogs including our latest one on Office 365 and how your business can benefit from cloud based storage. www.mpr-it.co.uk/blog. Please also make sure you follow us on Linkedin, Facebook and Twitter for the most update posts.

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