After our previous recruitment drive we are pleased to welcome on board several new members of the team, however as a very busy summer draws to a close, the time has come for MPR IT to recruit again
The vision at MPR IT Solutions has always been to never sacrifice our high level of customer service for growth. To enable us to provide the high level of service, that our clients demand, we are currently recruiting a number of positions to our Helpdesk.
We are looking for hardworking, experienced individuals to join our ever-growing team. We require team members with a variety of skills that will allow us to maintain the exemplary service we already provide. Interacting with customers will be required daily via multiple forms of communication, including on the telephone and through email, so excellent communication skills are essential.
2nd Line Support Engineer
The role consists of providing technical IT support to a wide variety of companies and will require someone who can adapt to different situations and changing demands using their skills to work through issues in a methodical and dynamic manner.
Daily tasks will include customer liaison, processing tickets for support requests using remote access tools and sometimes on-site visits, being the escalation point for the 1st Line team whilst managing their own workload. Strong investigative and technical skills are critical for this position within a fast paced and sometimes high-pressure environment role.
3rd Line Support Engineer
The position of a 3rd Line Support Engineer covers the more complex areas of design, configuration and support of Windows server environments and networks.
You will be liaising with clients as a technical lead, supporting new client onboarding, future planning of client IT systems; including system design, deployment and maintenance, whilst also providing ongoing 3rd line support as a key member of our Helpdesk team. The successful candidate must show a diverse mindset and hard-working ethic with exceptional verbal and written communication skills. You will be able to manage your own workload, be an integral team player and have a genuine passion for IT.
For more information and full job descriptions please email: Claire@mpr-it.co.ukTags: 2nd line engineer, 3rd line engineer, Kent IT Support, Recruiting