MPR IT SOLUTIONS NEWSLETTER – NOVEMBER 2015
Welcome to the November edition of the MPR IT newsletter. The last two months have been extremely busy here in the MPR office, we have been out and about busy with installations at a number of client sites as well as continuing to support our clients via the helpdesk. We thank you for your continued support and hope this edition of our newsletter will give you some insight of what we have been up to. You will notice we have developed a new format for the newsletter and would welcome any feedback on this new look.
HELP DESK EXPANSION
Following our very successful month in September closing 581 tickets, October has continued to be busy with 693 with a 1st response rate of 91%. For those you that have contacted the helpdesk you will be aware that we ask for your feedback on the ticket and our overall average score is 4.8 out 5. This feedback helps us to identify and improve any areas that require looking at.
Taking into consideration the increase in activity on the helpdesk over the last couple of months and due to the additional clients joining the MPR family, we have now employed a new member to the team – Mitch Wright. This now brings the team to a total 5 members on the helpdesk. In addition to the daily calls we receive for support the team have also had a number of site visits and installations including:-
A national company that’s locally based recently contacted us to install a wireless link within their offices. This has been successfully implemented and they are pleased with the result.
Following a review on an existing network infrastructure at an existing and long standing client, we are currently renewing the network which covers to 2 sites and is linked by wireless connection.
Leased managed lines have been installed at to 2 of our larger existing clients providing them with the secure knowledge that in addition to PC support we are also the first point of call for phone systems
A local engineering company has been supported with the installation of a new the installation of a new ERP (Enterprise re-source planning) software solution called Winman
SALES & MARKETING TEAM
David & Gaby exhibited at the Brands Hatch B2B organised by Kent Invicta Chamber of Commerce during October, as sponsors of many of the events it was a pleasure to be part of the North Kent event. It was a busy day networking with potential clients and also meeting existing clients. The last event of 2015 took place in Sandwich on 4th November and this was another busy day, we believe in not only being in the office but also getting out to meet clients is one of the best ways to deliver the best service to all our clients.
As well as the exhibits, all of the team – Andy, David, Gaby and Nicki have been working hard on supporting our clients with a number of visits to site to discuss the service we offer and gathering feedback. We have had a busy month securing a number of new clients to join MPR IT, and work is currently being carried out by the tech team to audit, install and support these. More information on these will be in next month’s newsletter.
Gaby and Nicki are currently working hard to ensure that our database is in tip top shape so that we have all the correct information on our clients and their employees, over the coming weeks you should be contacted to re-confirm all the information we hold is correct.
TEAM MEMBER BIO – BILL VAN DOORN
One of our newest members of the team, Bill joined us in the summer to work and support the Tech team. He joined the team after knowing Lewis for many years. Originally from Holland, Bill moved to the UK to join the team. Starting his career in IT in Holland, when the industry changed in the early 2000’s he decided to leave IT and became a chef working his way up from Sous chef to Head chef in various restaurants with expertise in classic French and Italian cooking. After 10 years in the profession he was not enjoying it as much as he had been and decided to get back into IT, so he packed up, left everything behind and moved to Ashford to start a new chapter in his life.
Bill is a very busy person outside of his work life and is also a music producer and has co-founded his production company. He also is very interested in on-line gaming, and still loves to cook for friends and family.
Since joining MPR IT he has taken on the role on the Tech helpdesk and is also responsible for our stock room due to his great organisational skills. He also continues to further his knowledge in IT studying in his spare time and is pleased to have made the move to work within the team – which he says are great group to work with and have made him feel very welcome.
MPR IT BLOGS & SOCIAL MEDIA POSTS
Recently there have been a couple of issues we felt important to alert our customers to as a matter of urgency and have issued emails to all users on our database.
Following feedback from customers, we have now made the decision that should any such issues arise in the future, we will initially notify our customers by email, however all further updates relating to the issue will be found on our social media pages. This will enable clients that are interested in a particular issue to keep up to date – without causing any frustration with additional emails to customers that are not interested.
Gaby in Customer Services has recently completed a NVQ course on Social media for Business. One of her main tasks here at MPR is to keep our social media up to date with news stories from the IT industry. We have now reached 500+ followers on Twitter – please follow us to keep up to date with news stories daily.
Please ensure you follow us on social media and our blog page to make sure you are kept up to date on any news stories we feel that would be of interest to some if not all our clients.
Thank you for taking the time to read our newsletter and if you know of any colleagues that don’t receive our newsletter and would find this of interest please forward their details to us so we can add them to our database. If any of the news stories we have on our site may affect you please let us know or if you wish to discuss the services we currently provide to your business please do not hesitate to contact us and we will be happy to help
Telephone: 0800 030 20 30
Tags: b2b, customer service, newsletter, support, winman, Wireless