Since 2008, customer service has been a high priority and the main ethos of MPR IT Solutions. Now in our 10th Year we are keen to ensure that this continues to be the case.
We have recently noticed a significant increase in the number of tickets being generated on our Helpdesk and we are aware that this has had a small impact on our response time. Our Management team have carefully considered and evaluated the increasing demand and feedback that we have received from clients. We are now pleased to announce that we have successfully recruited a further two members of the team to join the helpdesk. Our new helpdesk technicians will be joining MPR in the next couple of weeks.
As with any new member of the team, we will be ensuring they are inducted to the high standards both our customers and ourselves expect. In the meantime, we appreciate that you may notice a small delay in your ticket/query being resolved.
We would like to assure you that the existing team are working extremely high to ensure that any delay is minimal, during this induction period.
If you have any concerns in the meantime, please do not hesitate to contact your account manager or Tom Lyng the Helpdesk manager, both of which will be happy to discuss this with you.
Thank you for your understanding in this matter.Tags: customer support, helpdesk, new starters