Business Focused IT Support

NOVEL CORONAVIRUS (COVID-19) SERVICE CONTINUITY PLAN

by Nicki Dowsett in Disaster Recovery, Engineers, General, Helpdesk, Hosted phone, Industry News, IT Support, IT Systems, MPR, MPR IT Work

We know your business depends on our ability to provide reliable, uninterrupted service, so in light of the recent developments around Coronavirus disease (COVID-19), we would like to share with you the measures we are taking to ensure service continuity.

MPR continues to monitor the Coronavirus disease (COVID-19) developments with a primary focus on ensuring the health and safety of our staff while mitigating business impacts. In support of this, we are convening regular meetings with teams across the business and regularly sharing information about the virus and how to prevent the spread of illness.

Risk assessments will be undertaken for all off-site work, meetings etc. to determine if this can be postponed or carried out remotely.

We will act according to the instructions and recommendations of the relevant authorities and in a manner that safeguards our staff. As always, consistent, timely communications with all our stakeholders are critical, and we will communicate any relevant information, when possible.

We have made investments in our technology infrastructure and business continuity planning to ensure we can operate all our systems and processes remotely to provide you with seamless service should any of our staff need to work remotely (e.g., due to self-isolation, school closures, etc.) or should we decide to close the offices and/or switch to a remote working model. We continue to test our business continuity strategies to confirm we can provide ‘business as usual’ should our entire workforce need to work remotely. In the event of this happening, we would operate as follows

  1. Desk phones would revert to soft phones, allowing continuous phone access to our teams, and ensuring all skill groups would continue to work seamlessly.
  2. Microsoft Teams would be used internally for productive collaboration and content sharing.
  3. Meetings, events and training would be switched to virtual environments.

As always, we remain committed to supporting your business with an unparalleled level of service and will continue to monitor the situation, providing you with updates appropriately and promptly.

For further information visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-thepublic

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