Business Focused IT Support
Showing posts tagged with: back up

Can I lose Data on Cloud Platforms?

by Nicki Dowsett in Anti-virus software, Audit Reviews, Back up solutions, cybercrime, Data Loss Prevention, Disaster Planning, Disaster Recovery, General, Helpdesk, Industry News, IT Support, IT Systems, Microsoft, Microsoft 365, Password Security, Ransomware, Remote working, Risk management, SaaS Protection, Security Policies, Software, Uncategorised, Windows 10, Windows 7, Windows Server 2012

By 2022 it is estimated that 70% of organisations will have suffered a business disruption due to unrecoverable data loss in a SaaS application.

More and more businesses are using SaaS (Software as a Service) such as Microsoft Office 365 or Google Workspace (formerly G Suite) it is often assumed that your data is backed up automatically and that these providers will hold all your data, BUT this is not the case. For example Microsoft state the following in their Service Level Agreement (SLA):

“Microsoft is not liable for data loss due to application outages, it is also not liable for data loss due to deprovisioned user accounts.
We recommend that you regularly backup your Content and Data that you store on the services or store using Third-Party Apps and Services.”

MPR IT Solutions invests time and resources to research the Technology market for all of our products and services to establish the best market offerings for our customers, so that you don’t need to.

Datto Saas Protection is a solution that will fit a large proportion of businesses using cloud platforms such as Microsoft Office 365 or Google Workspace (formerly G Suite).

70% of businesses that experience a large data loss will go out of business within a year. By implementing a back up solution today, you will minimise your risk.

Contact us on 0800 030 20 30 to discuss your options today.

Read more

Emergencies & out of hours IT Support

by Nicki Dowsett in Disaster Planning, Disaster Recovery, Engineers, Helpdesk, IT Support, Office 365, Uncategorised

Emergencies can happen in any office, as one of our clients found out one weekend.

One of our long standing clients, Russell Laboratories, has been receiving support from MPR IT for a number of years now.  The package we provide includes our fully inclusive Server Support package, as well as a number of larger projects including server replacements, network cabling and CCTV.  MPR IT and Russell Laboratories have a close working relationship and as with all our customers we meet regularly to discuss the support we provide, and help to identify any areas that require attention.

Russell Laboratories are a leading provider of advanced plating and finishing services to the electronics, aerospace and allied industries.  Based locally in Ashford the company has been in operation for 40 years.  The decision to outsource IT support was made to allow the existing staff, at Russell Laboratories to concentrate on their own main roles within the business.  As well as having the knowledge of a fixed price contract for ongoing daily support and security that any additional work required would be carried out by experienced engineers who fully understand the network.

As part of the inclusive server support, our systems monitor the servers on site 24 hours a day, 365 days a year, alerting our team to any issues with the systems.  This means that even at weekends or over holiday periods, Russell Laboratories are safe in the knowledge that should emergencies happen they have no costly invoices for out of hour’s support.

One Saturday morning, our out of hour’s team were alerted to an issue with the server at Russell Laboratories.  Our on call engineer contacted them to discuss this and it was then discovered that a water leak had occurred and the server had been damaged by water.  With the knowledge and expertise of our engineer, within a short period of time we were able to transfer email access to Office 365 enabling the flow of email to continue uninterrupted.  After a quick site visit to identify the equipment affected, new hardware was ordered to arrive the next working day ready for installation.  As part of the support package we provide, Servers are backed up daily by MPR IT and with the data from the Friday night incident it meant that no data had been lost.  The team at Russell Laboratories lost no data and they were able to continue working, with access to their emails and the total downtime from the first notification of the incident was 48 hours over the weekend.

Water Damage

Water Damage

Damaged Server

Damaged Server

Read more