Business Focused IT Support
Showing posts tagged with: Covid-19

Outstanding Effort by MPR IT

by Nicki Dowsett in Disaster Planning, Disaster Recovery, Engineers, General, Hardware, Helpdesk, IT Support, IT Systems, MPR, MPR IT Work

Congratulations and a huge thanks to all the team at MPR IT.

With the uncertainty over the last couple of weeks surrounding the Covid-19 outbreak – Alex, Andy and Richard would like to acknowledge the outstanding effort put in by all the team here at MPR IT.

Since it first became apparent that companies should consider alternative plans for working from home – every member of the MPR IT team has put in an outstanding performance, going above and beyond to ensure we can continue to support our customers.

Sales Team

The main priority for the Sales team has been to source hardware – which very quickly became almost as difficult to get hold of as toilet rolls and hand sanitiser. The advantage of MPR IT not being tied to one particular supplier has been an enormous help, and we have been able to source pretty much all the laptops that were in stock. Additionally, Nicki from Marketing has been supporting the Helpdesk Team with taking calls and logging tickets to allow the team to work as efficiently as possible.

Engineers

Just a few of the laptops

Engineers

The Engineers have been rushed off their feet with the setting up and installation of over 500 laptops in a week. Everyone and anyone in the MPR IT family that could work on this task was pulled in – including the team from MPR Technical Services.

Helpdesk

Number of tickets raise and percentage closed within 24 hours

This week32859%
Last week36359%
2 weeks ago28161%
3 weeks ago29661%

During the last two weeks the team has seen an increase in the number of tickets raised. A number of these tickets have been to set up remote access for an entire company which can range from 1 to 20 users. Normally a ticket would be raised for an individual issue and not multiple users. Despite this increase the team have continued to average a 60% close rate within 24 hours. An incredible effort with such a large increase in workload.

Dealing not only with the normal everyday queries, but also supporting our clients that require individuals to be set up for remote working via VPN, access to emails and small glitches as it all comes into effect. In total we have sourced, set up and installed over 500 laptops, and enabled over 1000 users to be able to work from home.

Finally not forgetting setting up our own team to work from home to continue to be able support our customers during this time. The helpdesk team are now all working hard from home to provide continued support to our customers and continue to be contacted on 0800 030 20 30 option 2 with full access to all our systems and phones.

Our Customers

Finally we must say a huge thank you – to you our customers for being patient and understanding during this incredibly busy time. We have had an incredible increase in demand for support. We value each and every one of you and we will continue to support you above and beyond.

Comments such as these mean so much to the team when they are frazzled and weary – please keep them coming in:

We were really impressed by the speed at which Mitch responded to our call and were SO grateful that he got everything working again!

Ian was very efficient and explained what he was doing and the cause of the issue.

Thank you for sorting this so quickly! much appreciated

If you do require support over the coming weeks – please contact us in the normal ways 0800 030 20 30 option 1 for Sales and option 2 for Support. Please also follow us on social media for updates and news articles – Instagram, Twitter and Facebook and LinkedIn.

Keep safe and we look forward to supporting during this time.

Alex, Andy and Richard

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Free – Office 365 Migration

by Nicki Dowsett in Disaster Planning, Disaster Recovery, General, Helpdesk, IT Support, IT Systems, Microsoft, MPR, Office 365

Britain and many parts of the world are currently in lockdown due to the COVID-19 pandemic.

The British Government recently announced that where possible people should now be working from home. Following this we have seen a dramatic increase in requests to set up remote access.

Office 365 package makes working from home so much easier. With Excel, Outlook, Powerpoint, Teams and Word all available through one simple log. Meaning you can connect to your workspace from anywhere that has an internet connection. As someone that has been part of the MPR IT team for the last 6 years and based in Berkshire, I can confirm that being able to connect with the main MPR IT team via Office 365 is seamless.

To support our local small business community we would like to offer FREE migration to Office 365 during the current lockdown due to Covid 19.

For more information on how Office 365 can package can support you and your business please call our team on 0800 030 20 30 Option 1

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Covid-19: Disaster Management Plans

by Nicki Dowsett in Disaster Planning, Disaster Recovery, General, Helpdesk, Hosted phone, Industry News, IT Support, IT Systems, Microsoft, MPR, Office 365

Covid-19 has fast become the hot topic in the media and conversations around the world. Whilst there is still much uncertainty as to how it will affect us as individuals and businesses, it is not something to completely dismiss.

The spread of Covid-19 is likely to increase over the coming weeks. With schools and businesses expected to be affected, be it due to members of staff/pupils becoming unwell or simply due to an external connection to someone that is affected.

This morning (Tuesday 3rd March 2020), Downing Street released a statement detailing various plans for the worst case scenario. Including a prediction that up to a fifth of the UK workforce potentially being unable to work due to Covid-19.

Disaster Management plans have traditionally been put in place for the scenarios where offices are inaccessible. With consideration made due to fire, flood or bad weather. It is unlikely that the current situation of a global contagion has been taken into consideration. Now is the time to consider and review your disaster management plan.

Catch it, Kill it, Bin it!

This phrase, and the recommendation of regular hand washing is promoted widely. Here at MPR IT, we are ensuring that this message is clear to all our staff members, whether they are office based or engineers visiting clients offices. We have also instructed all team members that should they be concerned they may have come into contact with someone suffering with Coronavirus symptoms, they should inform management and seek medical advise whilst self isolating.

Flexible Home Working

In line with the Disaster Management Plan already in place for MPR IT, all staff members have the ability to work from home and continue to support our clients with no loss of service. This is part of a plan that has been in place for many years. The main purpose of this plan is to ensure that our business can continue no matter what.

Office 365 and Cloud Computing

Software packages such as Office 365, and cloud based CRM’s are becoming more common place. Giving access to email and Microsoft applications such as Word, Excel, Powerpoint and Teams, from any location with Internet connectivity. Giving the ability to create and share documents with chosen individuals.

Telephone Systems

Along with access to documents and files, it is also vital for your business phone lines to be managed. With Hosted Telephone Systems your customers are still able to contact you. Without even having to know you are not physically in the office.

With a range of options and packages to suit businesses of all sizes, we strongly recommend that if you wish to consider the options available to your business, now is the time to contact and discuss with our team on 0800 030 20 30.

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