Business Focused IT Support
Showing posts tagged with: Fully inclusive support

Emergencies & out of hours IT Support

by Nicki Dowsett in Disaster Planning, Disaster Recovery, Engineers, Helpdesk, IT Support, Office 365, Uncategorised

Emergencies can happen in any office, as one of our clients found out one weekend.

One of our long standing clients, Russell Laboratories, has been receiving support from MPR IT for a number of years now.  The package we provide includes our fully inclusive Server Support package, as well as a number of larger projects including server replacements, network cabling and CCTV.  MPR IT and Russell Laboratories have a close working relationship and as with all our customers we meet regularly to discuss the support we provide, and help to identify any areas that require attention.

Russell Laboratories are a leading provider of advanced plating and finishing services to the electronics, aerospace and allied industries.  Based locally in Ashford the company has been in operation for 40 years.  The decision to outsource IT support was made to allow the existing staff, at Russell Laboratories to concentrate on their own main roles within the business.  As well as having the knowledge of a fixed price contract for ongoing daily support and security that any additional work required would be carried out by experienced engineers who fully understand the network.

As part of the inclusive server support, our systems monitor the servers on site 24 hours a day, 365 days a year, alerting our team to any issues with the systems.  This means that even at weekends or over holiday periods, Russell Laboratories are safe in the knowledge that should emergencies happen they have no costly invoices for out of hour’s support.

One Saturday morning, our out of hour’s team were alerted to an issue with the server at Russell Laboratories.  Our on call engineer contacted them to discuss this and it was then discovered that a water leak had occurred and the server had been damaged by water.  With the knowledge and expertise of our engineer, within a short period of time we were able to transfer email access to Office 365 enabling the flow of email to continue uninterrupted.  After a quick site visit to identify the equipment affected, new hardware was ordered to arrive the next working day ready for installation.  As part of the support package we provide, Servers are backed up daily by MPR IT and with the data from the Friday night incident it meant that no data had been lost.  The team at Russell Laboratories lost no data and they were able to continue working, with access to their emails and the total downtime from the first notification of the incident was 48 hours over the weekend.

Water Damage

Water Damage

Damaged Server

Damaged Server

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Geerings of Ashford join MPR IT Solutions for IT Support

by MPRAdmin in New customer

A Warm welcome to Geerings of Ashford

MPR IT Solutions are pleased to announce that Geerings of Ashford have joined MPR for a fully inclusive support package for all their IT needs.  We would like to take this opportunity to wish them a warm welcome.

GeeringsGroupCMYK

What are MPR IT Providing

Geerings  have recently looked to MPR IT to help with their IT systems following continued expansion and re-investments within the business.   Following a consultation and review of the business needs, it has been agreed that  MPR will be supporting Geerings by looking at technology such as Sever Visualisation, large SQL implementations, Office 365 migration, Salesforce SAAS, and deployment of large scale Multi-site data and VoIP networks.

About Geerings

Geerings is a local company with a prestigious history of over 100 years within the Ashford and Kent area.  When Walter Geering established the company in 1903, it was founded on timeless principles which remain as important to the business today as they have always been.  Walter Geering was committed to caring about his customers and his staff.  He was honest, paid promptly and had a keen eye for a good deal.  As the business grew he kept up to date and continued to plough the profits back into the business to further its development.  Since then the company has grown through careful acquisition and developed specialist expertise in a variety of separate but related fields.Today Geerings is a modern, multi faceted business serving customers across a variety of sectors throughout the UK and overseas.

Four generations and over 100 years on, the principles of Walter Geering still form the basis on which the company is run. All their activities are united by a common commitment to innovation and service established by their founder and maintained through successive generations of family management.  Geerings has since its inception, been a trusted and reliable supplier of office equipment, now providing printers, copiers as well as flexible printing software solutions.

MPR IT are very extremely proud to be associated with the prestigious Geerings group and look forward to many years of working together building a strong business relationship.

If you would like to discuss the services we can offer your business please do not hesitate to contact us, for a free, no obligation consultation.

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