Business Focused IT Support
Showing posts tagged with: IT Solutions

Celebrating 13 years in Business

by Nicki Dowsett in General, IT Support, IT Systems, Microsoft, Microsoft 365, MPR, MPR IT Work, Security Policies, Uncategorised

This week we celebrate 13 years since the day MPR IT Solutions was born. In 2008, Alex Mendes, Richard Procter and Andy Ransley took the decision to start a business together. The main aim and idea “to never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.” .

Having worked together and separately for many years in IT Support they were driven by the belief that the way IT support was being delivered by so many businesses; with poor time scales, sub-contracting, outsourcing, non-customer focused, was generally a poor service.  They believed there must be another better way. Talking about their vast experience and brainstorming what they could do to change how IT services are delivered. They came up with the idea that would change IT support for the better and take away the complications and ridiculous charges from businesses.

The company started life in a garden office and now resides in Fraser House, Henwood Industrial Estate, Ashford, Kent. MPR delivers IT Support and Technical solutions to over 440+ businesses throughout the South East, whether an SME or large corporation. Across MPR IT Solutions and the sister company MPR Technical Services the organisation now employ’s 25 members of staff.

Why people choose MPR

Information Technology is a business-critical tool in every type of industry and our client base reflects this; it includes, Hospitality, Leisure, Manufacturing, Finance and Energy industries, amongst others.

Many of our clients have been with us since the start, creating long-term relationships and a nurturing environment, where we can pro-actively support their business requirements in full.  MPR IT Solutions offers inclusive solutions with the ability to support our clients end-to-end; from consultation periods through to implementation and on-going support.   All the while, ensuring that we offer the highest level of support that our customers require. 

With IT support and solutions constantly changing it is vital for our team to have a thorough understanding of new and forthcoming products and solutions. The team at MPR are encouraged to further their knowledge and qualifications to ensure we can offer the highest level of service.  This knowledge, coupled with a clear understanding of our customer’s needs, means we can proactively assist our clients in future proofing their business and staying one step ahead of technological advances.

As technology has evolved, so has MPR.  We have continued to diversify and expand our offering whilst safeguarding our ability to provide outstanding customer service.  With the addition of MPR Technical Services, a complete system integration specialist, our extensive and proficient skill set perfectly positions our team to be able to design, manage and deliver the most demanding technical installations; ensuring that our clients get the best systems working seamlessly together. Typically, MPR Technical Services will manage the design and installation of all “technology” within a project, tailormade to our client’s IT requirements. On completion of the project on-going support can be provided by MPR IT Solutions.  Our clients benefit from our full understanding of their business, which allows us to provide day-to-day support with a simple and straight-forward choice of fixed price agreements. One firm, full responsibility!

Utilising our knowledge and experience; and partnering with major industry manufacturers, suppliers and service providers; MPR can plan, source, install, monitor and manage computer hardware, software and network systems. This maximises the benefits from infrastructure and allows businesses to gain a competitive edge, both now and in the future. Our approachable and experienced team offer honest and impartial advice through a consultative approach, ensuring the best decision is made by our clients.

MPR offers a range of services including:

  • Day-to-day IT Support and Guidance
  • Networks – Design, Installation and Support
  • Server Infrastructure
  • Management and Deployment of Virtual Servers
  • Intelligent Wireless Networks
  • Microsoft Office 365
  • Cyber Essentials, Security Awareness Training and Penetration Testing
  • Cyber Security Assessment Tools
  • Structured and Fibre Optic Cabling
  • Business Internet Connections
  • Point-to-Point Wireless Solutions
  • VOIP Telephony Systems
  • Electronic Security – CCTV & Access Control
  • IPTV distribution

For more information on how MPR IT Solutions or MPR Technical Services can support your business contact us today on 0800 030 20 30 option 1.

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What does IT Support look like to you?

by Nicki Dowsett in Anti-virus software, Audio Systems, broadband, CCTV, cybercrime, Disaster Planning, DNS Web Hosting, Domain Registration, Engineers, Exclaimer Cloud, fibre optics, Fire Alarms, General, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, Microsoft Teams, MPR, MPR IT Work, New customer, Office 365, Office Move, Password Security, Point to Point Wireless, Ransomware, Remote working, Server cabinet, Software, SQL Server, SSL Certificates, Structured Cabling, Training, TV Distribution, Web Hosting, Websites, Windows 10, Wireless networks

“What does IT Support look like to you?”

Often the simple answer is a helpdesk offering daily support to end users in a fast and reliable manner.

When considering your business as a whole, IT Support is usually much more complex. Have you considered these areas?

  • Who looks after your phone system?
  • Who provides your internet connection and leased lines?
  • Where is your website domain registered and hosted?
  • Do you have malware and anti-virus software?
  • Is your office using a Wi-Fi network? Who maintains this?
  • Where do you purchase new hardware? Is it under warranty and how do you manage an upgrade programme?
  • Are your servers on site or are they cloud based? How are these monitored and supported?

If I was to ask the question again “What does IT Support look like to you?” Would the answer be the same? The chances are that answer has changed.

By choosing MPR IT Solutions, you can be assured that your business will benefit from all-round comprehensive support in all information technology aspects. With a dedicated Account Manager, simple straightforward invoicing and only one point of contact for any technical issues, MPR IT Solutions provides fast, effective and reliable IT Support to businesses throughout London and the South East. Working in partnership with our clients we believe enhances our understanding of their business needs and we always look to find the best and most effective solution. Our core products and services include (but not limited to);

  • Comprehensive IT Systems Support
  • Hosted/ Voip Telephones
  • Website domain registration and hosting
  • Internet connections and Leased Lines
  • Wi Fi Networks
  • Azure Server Support
  • Office 365 & Microsoft Teams
  • AEM Monitoring
  • Malware/Anti-virus software
  • Hardware purchasing and upgrade plans
  • Security Awareness Training (SATT)
  • Email Signature Management
Business IT Support Kent

Through the growth and continued development of MPR IT Solutions and increasing demands from clients, our sister company MPR Technical Services was born in 2019. A Technical Services Integrator, their highly experienced and qualified employees provide advice, design and installation services in residential and commercial developments.

MPR Technical Services and MPR IT Solutions will work together for larger projects, as necessary. With a collaborative relationship you can be assured of strong communication and enhanced understanding of the work carried out and on-going support required.

Extended Services through MPR Technical Services:

  • Structured Cabling
  • Wireless Networks
  • Audio Visual and Digital IPTV Systems
  • Electronic Security
  • Office re-locations

For more information on the products and services from MPR IT Solutions contact our team today on 0800 030 20 30 or email sales@mpr-it.co.uk

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Happy 11th Birthday to MPR IT Solutions

by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks

Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.

After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”

In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure. 

With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business.  By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.

11 Years on from the start

Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East.  With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.   

The team handle over a thousand support tickets each month with 97% closed within an hour.  To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.

Moving to Henwood Industrial Estate

The new office on Henwood Industrial Estate

Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand. 

It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate.  Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions.  The project to refit the office took about 3 months and involved using our own knowledge, experience and skills.  Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.

With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse.  No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.

Training & Encouraging the Team

Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry.  We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future.  Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions.   Support is provided for any team member that would like to further their knowledge or qualifications.

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Business Vision Live May 2019

by Nicki Dowsett in Exhibitions, Helpdesk, IT Support, IT Systems

MPR IT are market leaders in offering customer focused support, providing outstanding IT support and solutions throughout the Southeast & London. Highly respected and valued by our clients, we continually strive to exceed expectations ensuring your IT is worry-free with our priority to listen, ensuring we understand and advise accordingly.  We are pleased to be a part of this years Business Vision Live on stand 135.


Now in its fifteenth year, Business Vision LIVE is the South East’s premier business showcase and the largest regional business event in the UK: with over 3,000 visitors and 250 exhibitors coming together for the year’s most important business gathering.  That’s more than every other business event in Kent put together – and all in a single day!

For 2018, Business Vision Live assembled a superb team of business superheroes to help your organisation increase sales, improve customer service, enhance the skills of your team and dramatically improve the performance of your organisation and they are back again for 2019.

Throughout the day at Business Vision LIVE, you can access a comprehensive programme of free keynotes, workshops & special networking events – providing fresh insights into current business challenges, identifying new opportunities on the horizon and unlocking your personal and organisational superpowers to help you thrive in the years ahead.

Whether your customers are general consumers or other businesses, or a combination of both, you and your team can meet new suppliers, pick up valuable new skills (or superpowers), enhance your market knowledge and make new contacts from across the South East.
Business Vision LIVE is aimed at business owners, senior managers, departmental heads and other executives working in forward-thinking organisations from the commercial, public and not-for-profit sectors.

To unlock your business superpowers, register for your FREE place

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Authorised Re-seller of Microsoft Surface

by Nicki Dowsett in General, IT Support, IT Systems, Microsoft, MPR, Surface, Windows 10

Pleased to announce MPR IT have been approved to be an authorised seller for Microsoft Surface

Microsoft Surface Authorised Reseller

Microsoft Authorised Reseller

As with many of the Microsoft products, they will only recommend these are sold through authorised sellers and MPR IT are pleased to announce that following a lengthy process we are now accredited to re-sell the Surface line up. The new accreditation allows us to resell the full range of Microsoft Surface devices and accessories to new and existing customers. As one of the few companies in the South East with this accreditation you can rest assured that MPR IT are your first choice to discuss the options available in the Surface range. The Microsoft Authorised Device Reseller (ADR) program was created to empower partners to resell Surface devices to commercial customers as part of their overall customer solution offering.
Microsoft ADRs are an innovative partner ecosystem that sell Surface devices and accessories to commercial customers of all sizes.

The Surface is the new innovation in laptops.   Microsoft have designed the Surface to be used as either a tablet or laptop making this one of the most desirable pieces of equipment to have.

If you haven’t seen or heard of the Surface yet then you are missing out with versatility, performance, innovation and advanced technology as well as the expected functions of a normal laptop.

Laptop V Tablet

The Surface Laptop V Tablet

Versatility

The Surface goes from laptop to tablet easily and simply, the Surface can work anywhere that your day takes you, connecting seamlessly to your other devices. With multiple ports and the very best digital pen experience, Surface will redefine what it means to be productive in the office, studio or café.

Performance

Each Surface is built with the power of a fully functioning laptop. Whether you’re taking notes in school with Surface 3, docking your Surface Pro 4 at your desk in the office, or sketching a graphic novel in your studio with Surface Book, you will have the power you need in your hands.

Innovation & Advanced Technology

Surface devices are meticulously crafted by Microsoft using the most advanced technology. PixelSense™ displays with image quality that rivals real life, incredibly powerful 6th Gen Intel® Core™ processors.  The Surface Pen makes each member of the Surface family into a category redefining device.

Accessories

The Surface also offers you the opportunity to add a range of accessories to make your life even easier depending on how you wish to use it.  We are also able to offer you the option to add Surface pens and pen tips for the more creative people, docking stations for your desk, & a Blue tooth Mouse, additional power supply cables and of course protective cases.


We are so pleased to be able to finally sell the Surface range of devices. They are truly ground breaking and innovative. One device really can replace your Desktop PC, Laptop and Tablet in one swoop. I have personally been using a Surface Pro 3 for well over a year and cannot shout about how good it is enough. The Surface 4 and Surface Book take things to a new level with faster CPUs more memory and greater storage. The best single device on the market? I believe it is!!

Director, Andy Ransley


Contact us today to discuss any of your IT needs including the new Microsoft Surface.

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