Business Focused IT Support
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June Newsletter

by Nicki Dowsett in General, Helpdesk, Industry News, IT Support, IT Systems, Monthly Newsletter, MPR, Office 365, Password Security

Welcome to our June newsletter.  Now that summer has arrived we are entering one of our busiest periods of the year.  For many of our customers this a quieter time for their own business; so this is when MPR IT are called upon for more complex projects.  If you are considering an office move, new servers or installation of wireless networks or anything else please contact us as soon as possible to ensure we can complete the work in the time frame you require.

Happy 8th Birthday

We are excited to be celebrating our 8th Birthday here at MPR IT.  When Alex, Andy and Richard started this venture back in 2008 they set out to change the way that IT Support was delivered to clients throughout Kent and the South East.  Now 8 years later they can proudly say that this has been achieved and continue to look out they can continue to break the boundaries in supporting our customers.  Congratulations guys and Happy Birthday MPR IT.

Happy 8th Birthday

Happy 8th Birthday

Customer Feedback

For those of you that have contacted our help desk for support will know that we regularly carry out feedback surveys on work carried out by the team.  We are extremely proud to say that this feedback is extremely positive and our overage result over the last 6 months 4.84 out of 5.  Thank you to everyone that has completed the feedback survey our team are very pleased with the results, we are now clearly going to have to look at how we can push them even further to excel and get a full 5 out of 5.

Well done

Well done

Customer Security

MPR IT take security extremely seriously and with increased attempts of companies being victim to attacks, we have looked at ways to ensure we hold our customer data securely. With this in mind we would like to ensure our records are up to date of authorised employees at your business to provide certain information to, or that can authorise quotes for any additional work to be carried out. This also includes authorisation for password resets.  Our Customer Services rep, Nicki will be contacting each company in the next few weeks to complete an Authorised signatory form to ensure we have the correct information on our records.  We know that personnel and positions can change within our clients business and telling us of changes can be a low priority.  We would appreciate if you are contacted by Nicki if you can return the information to us as soon as possible so that we can keep your data correct and secure.

New Website

Our new website has now been launched which we have been working hard on for a few months now.  On the new page you will find case studies of many of the projects we have completed over the last 8 years.  Some of which we have been able to complete where larger organisations have said it is impossible.  Please head over to the new site and see the full range of projects we are able to work on to make your business more efficient in terms of technology. www.mpr-it.co.uk

MacMillan Cancer walk

As many of you know Richard is an avid walker in his spare time and has recently been enjoying his summer break by walking The Pennine Way.  This is no mean feat and is just over 250 miles in total.  In June he will be taking a short stroll in comparison and will be taking part in The South Coast walk from Brighton to Eastbourne approximately 26 miles in aid of Macmillan Cancer.  If you would like to support him in this worthwhile cause please head over to his Just Giving page https://www.justgiving.com/fundraising/26SouthDowns.  Many of you may have had sadly experience of a friend or loved one suffering from Cancer and this is a fantastic charity that help both those suffering and their families in hard times.

MacMillan South Coast Mighty Walk

Blogs & Social Media

News stories have been a bit slow of late, and so you may have noticed we have not posted as much on our social media and blogs.  We strongly believe that we only post worthwhile news stories and keep you up to date on information only that is of interest.  On our new website you can still find all our historic blogs including our latest one on Office 365 and how your business can benefit from cloud based storage. www.mpr-it.co.uk/blog. Please also make sure you follow us on Linkedin, Facebook and Twitter for the most update posts.

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April Newsletter

by Nicki Dowsett in B2B, cybercrime, Exhibitions, General, Industry News, IT Support, IT Systems, Monthly Newsletter, MPR

Welcome to our April newsletter, the main stories in the last month have all been about cybercrime and the Apple V FBI argument continues to roll on.  These are both subjects that are going to continue for many months to come.  Both will in many ways be important to us different ways.  See our social media pages for the many stories that we have been posting over the last few weeks.

It’s not long now till our first major event of the year.  MPR IT will be exhibiting at Kent Vision Live on stand 231.  Kent Vision Live is the South East’s premier B2B event, with over 3,000 visitors. This is the event to attend this year, and why not come along to see us. We will have 2 of our partners with us as well, Rainbow Global and Purdicom. Members of the technical team will be on hand to answer any questions you have about existing or new services and packages we offer.  You might even walk away with a little treat.  It is free to register and come along.

Blogs this month have been about cybercrime and hacking, this has been such a key subject we cannot reiterate enough how important it is for you to review your current security procedures in terms of networks and passwords.  It is not only business practices but also your own personal security you should be conscious, so many scams are taking place on social media and emails.  Please read our blogs for full details on recent news regarding attacks and how you can protect yourself. As an IT support business we are experiencing more and more customers that are affected by ransomware, cryptolocker and hacking.  We cannot reiterate enough how important it is to be aware of keeping your data secure.

Cyber Crime

Cyber Crime

In addition to security we have also blogged about how MPR IT can support your business through office moves or refurbishment for cabling and new server cabinets.  Are you considering re-locating your office?  Or has it been quite some time since your existing cabling has been replaced.  With increased productivity and technology moving forward have you considered if the cabling needs to be replaced.  As with anything cabling only has a certain life span.  Or if your server cabinets look  untidy, have you considered the additional time that could be involved in rectifying any problem that may occur.  MPR IT with all their skills and knowledge can only fix a problem once they can find the issue and if your cabling is messy this will mean more time needs to be spent before they can get to the bottom of the problem.   See our blog for more information or our website for examples of work we have previously carried out.

Floor-Channeling

MPR Helpdesk team have been extremely busy over the last month with over 800 tickets completed and achieving an average survey score of 4.8 out of 5.  Well done to the team and keep up the hard work.  The team have been experiencing an increase in calls regarding security issues so please read our blogs on our tips on how to keep ahead of the cyber criminals or if you have any concerns please contact the team and they will be happy to talk through with you how you can stay cyber safe.

The sales team have also been working hard and have secured a number of new customers over the last month, we would like to welcome all our new customers to MPR and we look forward to working with you.  The team are also planning for the event at Kent 20/20 in early May.  If you are going along to the event please make sure you come along to stand 231 and say hi to the team.

As you know we post many stories on our social media and we suggest you follow us on Facebook, Linkedin or twitter to keep up to date with the latest stories.  We also have a status update page on our website that is checked daily or sometime more often.  This page will tell you if we are aware of any known issues before you contact us, it will also be updated to social media.  Checking these resources will help you find out if there is a general issue on Email filtering, Office 365, DNS/Web hosting, AVG Cloudcare, Hosted wireless or connectivity/ ISP.

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Structured Cabling by MPR IT

by Nicki Dowsett in General, Server cabinet, Strcutured cabling

Structured Cabling by MPR IT.

Our engineers here at MPR IT, are experienced in all aspects of structured cabling installation through to switching/routing design and implementation. We can cater for anything from a handful of PCs to over 500 points across any number of floors or buildings.  Whether your employees are all in the same building but on different floors or even in separate buildings, MPR IT can look at the best ways to ensure your business is connected either through cabling or wireless connectivity.

Cabling covers a multitude of projects for us whether you are moving to a new office or to tidying up a server cabinet that looks like a spaghetti tin has exploded.  It is surprising how much simpler it is to solve an issue with servers when the cupboard is neat and tidy.

Cable-Rack-1

With cabling looking neat and tidy it can save hours of work and therefore extra £££’s on the invoice when your server is playing up.  The above photo shows how much work can be involved just before the issue can be resolved.  I know how annoyed I get just with the cables behind my TV unit, I would probably have a meltdown if something in my office looked like this before photo.  (Yes I admit to being a neat freak).

More complex projects that the team have worked on over the years include re-cabling offices, whether due to office move or refurbishment. (Including our own office right now).  Many new offices these days are open plan and so it is critical to ensure that floor points are put in strategically to make the best use of an office.  When a company is considering a new office or layout the engineers at MPR can offer consultation on how best to position cabling and power points before the flooring is chosen.   Even if it is a solid concrete floor we can get the project done for you.  No one likes to see cables across the floor especially your Health & Safety officer.  They can cause a trip hazard, as well as running the risk of being accidentally pulled out losing power to your PC.   Resulting in all your unsaved work being lost. See an example of work carried out by MPR IT.

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