by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks
Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.
After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”
In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure.
With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business. By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.
11 Years on from the start
Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East. With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.
The team handle over a thousand support tickets each month with 97% closed within an hour. To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.
Moving to Henwood Industrial Estate
Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand.
It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate. Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions. The project to refit the office took about 3 months and involved using our own knowledge, experience and skills. Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.
With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse. No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.
Training & Encouraging the Team
Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry. We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future. Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions. Support is provided for any team member that would like to further their knowledge or qualifications.Read more
Update on MPR IT New Office
MPR IT Solutions, are getting ready to move to our new offices at the Henwood Estate, Ashford. Since our last update, work has been coming along nicely. With plans to move during late Spring we are well on the way to meeting the deadline – or maybe even earlier.
After the initial building works were completed, stage two was the installation of the Structured Cabling network. The network has been designed and installed by our own qualified and experienced team of Engineers. Installing the network early on, meant fewer obstacles to work around. The team were able to make fast headway, and the network installation is complete.
With cables in place, our ceiling has now been installed. It is now starting to look more like an office and less like a building site. The tiled ceiling means that cables are hidden nicely away. However should be ever need access to them in the future we are safe in the knowledge that we can easily reach them. We have worked with many companies over the last 10 years and it is surprising how this often not considered when designing an office and cable network.
Not content with putting in the ceiling, we have also started on the floor, in the main office and kitchen.
Finally we have also installed a screen that will have multi-uses – CCTV, Team Activity & Target updates as well as general information for the team.
We will keep you updated on our progress as it continues and starts to look more like an office. Once the floors and decoration are complete, it will soon be ready for us to install workstations and make the move.
If you would like more information on how we can assist your office move, structured cabling or CCTV installation please do not hesitate to contact our sales team on 0800 030 20 30 option 2 or email us firstname.lastname@example.orgRead more
London Build is attended by 20,000+ contractors, architects, developers, engineers and construction professionals. The show covers the future trends, opportunities and construction projects in London and the UK.
London Build features: 240+ speakers across 8 conference theatres (Future London, London Design, BIM & Digital Construction, Sustainability, Interior & Fit-out, Innovation, Skills Hub and Fire Safety), 220+ CPD knowledge sessions, 300+ exhibitors across 9 exhibition zones and a range of exclusive free-to-attend networking events including: Constructing Excellence Breakfast, Constructionline Meet the Buyer, Women in Construction Morning Tea, Doyle Club Meeting, BIM Open Mic, an Oktoberfest beer festival, the Festival of Construction, prize giveaways, celebrity guests and much more.
Introducing MPR Technical Services
A division of MPR IT Solutions our Technical Services team work with Contractors, Project Managers and Architects. With a vast experience in working on builds of all sizes, our team have knowledge in all aspects of the project to ensure that the most suitable and cost effective network infrastructure is incorporated from the start of planning.
- Structured Cabling Fibre & Data – Installation, Termination & Certification, Brand leader accredited, certified installers.
- Systems Integration – Our tried and tested solutions work to give you peace of mind. Back of house, front of house & client experience all working seamlessly.
- MPR IT can offer complete IT Solutions – Hardware, Software, Services & On-going Support.