Business Focused IT Support
Showing posts tagged with: Recruiting

MPR IT are expanding and recruiting

by Nicki Dowsett in Helpdesk, IT Support, MPR, New Team Member, Recruitment

The vision at MPR IT Solutions has always been to never sacrifice our high level of customer service for growth.  To enable us to provide the high level of service, that our clients demand, we are currently recruiting a number of positions to our Helpdesk.

We are looking for hardworking, experienced individuals to join our ever-growing team.  We require team members with a variety of skills that will allow us to maintain the exemplary service we already provide.  Interacting with customers will be required daily via multiple forms of communication, including on the telephone and through email, so excellent communication skills are essential.

Helpdesk Administrator

We are looking for an organised individual to join our ever-growing friendly team to co-ordinate the day-to-day operation of the Helpdesk.  Interacting with customers will be required daily via multiple forms of communication, so excellent communication skills are essential. 
As a customer focused individual with a variety of skills your daily tasks will include generating tickets for new support requests, managing subscription services and customer liaison.  Organisational and troubleshooting skills are critical for this position as it is a fast paced and sometimes high-pressure role

2nd Line Support Engineer

The role consists of providing technical IT support to a wide variety of companies and will require someone who can adapt to different situations and changing demands using their skills to work through issues in a methodical and dynamic manner.

Daily tasks will include customer liaison, processing tickets for support requests using remote access tools and sometimes on-site visits, being the escalation point for the 1st Line team whilst managing their own workload.  Strong investigative and technical skills are critical for this position within a fast paced and sometimes high-pressure environment role.

3rd Line Support Engineer

The position of a 3rd Line Support Engineer covers the more complex areas of design, configuration and support of Windows server environments and networks.

You will be liaising with clients as a technical lead, supporting new client onboarding, future planning of client IT systems; including system design, deployment and maintenance, whilst also providing ongoing 3rd line support as a key member of our Helpdesk team. The successful candidate must show a diverse mindset and hard-working ethic with exceptional verbal and written communication skills.  You will be able to manage your own workload, be an integral team player and have a genuine passion for IT.

For more information and full job descriptions please email: Claire@mpr-it.co.uk

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Exciting Start to the New Year for MPR IT

by Nicki Dowsett in Access Panels, Audio Systems, broadband, cabinets, CCTV, Engineers, fibre optics, Fire Alarms, General, Helpdesk, Hosted phone, IT Support, IT Systems, MPR IT Work, Office Move, Server cabinet, Strcutured cabling, TV Distribution, Uncategorised, Wireless networks

Exciting start to the New Year for MPR IT

Since the start of January, a lot has been happening here at MPR IT.  As you will be aware it is now 10 years year since Alex, Andy and Richard started MPR IT.  We are continuing to grow and strive with thanks to the continued custom from all our loyal clients.  To ensure that we can continue to provide customer focused support, providing outstanding IT support and solutions, the Management team have been making lots of decisions.

Firstly, we are recruiting a number of roles for our Technical support team. Currently we are recruiting for:
1st Line Support Admin
2nd Line Support Engineer
3rd Line Support Engineer

We hope to have all these roles filled in the very near future, with some new team members already on board. As with any new member of the team, we will be ensuring they are inducted to the high standards both our customers and ourselves expect.

Next, it has become apparent that with our continued expansion we have out grown our current offices! Our second piece of exciting news is that we have now secured new premises in the Henwood Estate. With a large amount of work to carry out we hope to be able to move in time for late spring/early summer.
We are currently in the first phase which includes taking down walls and making the space more suitable for our ever-growing team.

Once the construction/demolition phase has completed, we will be entering the next phase.  This is where our own expertise will be utilised and our own team will be installing following:
Structured Cabling – Copper and Fibre
CCTV
Access Control
TV distribution systems
Audio Systems
Fire Alarm System
Internet Services and so much more!

As you can imagine its going to be a busy and exciting few months for us all.  We will keep you all updated on the progress and of course our move date.

 

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