by Nicki Dowsett in Anti-virus software, Audio Systems, broadband, CCTV, cybercrime, Disaster Planning, DNS Web Hosting, Domain Registration, Engineers, Exclaimer Cloud, fibre optics, Fire Alarms, General, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, Microsoft Teams, MPR, MPR IT Work, New customer, Office 365, Office Move, Password Security, Point to Point Wireless, Ransomware, Remote working, Server cabinet, Software, SQL Server, SSL Certificates, Structured Cabling, Training, TV Distribution, Web Hosting, Websites, Windows 10, Wireless networks
“What does IT Support look like to you?”
Often the simple answer is a helpdesk offering daily support to end users in a fast and reliable manner.
When considering your business as a whole, IT Support is usually much more complex. Have you considered these areas?
- Who looks after your phone system?
- Who provides your internet connection and leased lines?
- Where is your website domain registered and hosted?
- Do you have malware and anti-virus software?
- Is your office using a Wi-Fi network? Who maintains this?
- Where do you purchase new hardware? Is it under warranty and how do you manage an upgrade programme?
- Are your servers on site or are they cloud based? How are these monitored and supported?
If I was to ask the question again “What does IT Support look like to you?” Would the answer be the same? The chances are that answer has changed.
By choosing MPR IT Solutions, you can be assured that your business will benefit from all-round comprehensive support in all information technology aspects. With a dedicated Account Manager, simple straightforward invoicing and only one point of contact for any technical issues, MPR IT Solutions provides fast, effective and reliable IT Support to businesses throughout London and the South East. Working in partnership with our clients we believe enhances our understanding of their business needs and we always look to find the best and most effective solution. Our core products and services include (but not limited to);
- Comprehensive IT Systems Support
- Hosted/ Voip Telephones
- Website domain registration and hosting
- Internet connections and Leased Lines
- Wi Fi Networks
- Azure Server Support
- Office 365 & Microsoft Teams
- AEM Monitoring
- Malware/Anti-virus software
- Hardware purchasing and upgrade plans
- Security Awareness Training (SATT)
- Email Signature Management
Through the growth and continued development of MPR IT Solutions and increasing demands from clients, our sister company MPR Technical Services was born in 2019. A Technical Services Integrator, their highly experienced and qualified employees provide advice, design and installation services in residential and commercial developments.
MPR Technical Services and MPR IT Solutions will work together for larger projects, as necessary. With a collaborative relationship you can be assured of strong communication and enhanced understanding of the work carried out and on-going support required.
Extended Services through MPR Technical Services:
- Structured Cabling
- Wireless Networks
- Audio Visual and Digital IPTV Systems
- Electronic Security
- Office re-locations
For more information on the products and services from MPR IT Solutions contact our team today on 0800 030 20 30 or email email@example.comRead more
MPR IT Solutions are pleased to announce that we have successfully reached the final round of the Ashford Business Awards for both Customer Services Award and Small Business Award.
Since 2008, MPR IT Solutions has operated with a belief that IT Support could and should be delivered with a focus on Customer Support. We continue to maintain the aim and idea “to never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”
Over time MPR IT Solutions has become a well-known and respected IT Support provider, not only in Ashford, but with clients throughout London and the UK. No longer relying on offering simple support contracts has allowed the business to develop, and we now offer a wide range of technical solutions, through MPR Technical Services working on large building projects in conjunction with our daily IT support offering.
To be recognised in these two categories as a finalist of these awards is down to the hard work of all the members of our team to carry on this ethos, along with the continued support from all our customers – Thank you
The Ashford Business Awards celebrate businesses within Ashford, Hythe, Romney Marsh, Folkestone, Deal and Dover across a number of categories, including:
- Start up award
- Small business award
- Creative/digital award
- Customer services award
- Innovation award
- Hospitality / leisure and tourism / best food and drink producer award
- Business women of the year award
- Best family business award
- Best Construction Business NEW to 2019
All finalists will be announced on the Business Bunker Radio Show next Tuesday 12th November 2019, on air between 1 pm – 3 pm.
The winners will be announced at Ashford Business Awards Dinner on Wednesday 20th November 2019 at the Ashford International Hotel. Wishing the team at MPR IT Solutions good luck for the night – we are proud of all you no matter the outcome.Read more
by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks
Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.
After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”
In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure.
With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business. By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.
11 Years on from the start
Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East. With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.
The team handle over a thousand support tickets each month with 97% closed within an hour. To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.
Moving to Henwood Industrial Estate
Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand.
It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate. Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions. The project to refit the office took about 3 months and involved using our own knowledge, experience and skills. Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.
With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse. No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.
Training & Encouraging the Team
Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry. We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future. Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions. Support is provided for any team member that would like to further their knowledge or qualifications.Read more
by Nicki Dowsett in Access Panels, Audio Systems, B2B, cabinets, CCTV, Design Inspiration, fibre optics, General, IT Support, IT Systems, MPR, New Team Member, point to point wirless, Server cabinet, Strcutured cabling, TV Distribution, Wireless networks
Welcome to Mark Best
We are pleased to welcome Mark Best, who joins us as a Sales and Account Manager. Some of you may know Mark – as he previously worked as a Sales Consultant for MPR IT in 2010-2011. During which time he won several new business projects /accounts, many of which remain loyal MPR IT customers today.
Mark is a highly motivated, focused, sales professional, with highly transferable skills in New Business Development and Key Account Management. With over 23 years of experience working in the Structured Cabling; IT Services; Energy Reduction & Electrical Contracting markets. Mark’s key strengths include B2B Consultative Solution/Project Specification Sales; Estimating & Tendering; On-site & Office Based Project Management.
Whilst Sales & Marketing principles are continuously re-invented and re-packaged, his core principles have never changed – Know Your Customer and Customer is King; Who; What, Why, When; How Much – keeping things simple are key reasons he has retained accounts and gained repeat business throughout his sales career.
Mark is very excited to make a return to MPR IT as a Sales & Account Manager, focusing on developing new business opportunities for MPR Technical Services, offering Fully Integrated Cabling Infrastructure Services, from conception to delivery and ongoing maintenance services.Read more
Update on MPR IT New Office
MPR IT Solutions, are getting ready to move to our new offices at the Henwood Estate, Ashford. Since our last update, work has been coming along nicely. With plans to move during late Spring we are well on the way to meeting the deadline – or maybe even earlier.
After the initial building works were completed, stage two was the installation of the Structured Cabling network. The network has been designed and installed by our own qualified and experienced team of Engineers. Installing the network early on, meant fewer obstacles to work around. The team were able to make fast headway, and the network installation is complete.
With cables in place, our ceiling has now been installed. It is now starting to look more like an office and less like a building site. The tiled ceiling means that cables are hidden nicely away. However should be ever need access to them in the future we are safe in the knowledge that we can easily reach them. We have worked with many companies over the last 10 years and it is surprising how this often not considered when designing an office and cable network.
Not content with putting in the ceiling, we have also started on the floor, in the main office and kitchen.
Finally we have also installed a screen that will have multi-uses – CCTV, Team Activity & Target updates as well as general information for the team.
We will keep you updated on our progress as it continues and starts to look more like an office. Once the floors and decoration are complete, it will soon be ready for us to install workstations and make the move.
If you would like more information on how we can assist your office move, structured cabling or CCTV installation please do not hesitate to contact our sales team on 0800 030 20 30 option 2 or email us firstname.lastname@example.orgRead more
Structured Cabling Installation at new MPR IT Offices
MPR IT are getting ready to move to our new offices on the Henwood Estate in Ashford. We aim to move to our new home in late spring/early summer and work is continuing at a rapid rate. Now that the dust is settling after the construction/demolition phase, our team of engineers can focus on the next phase – structured cabling and of course the new kitchen. (We can’t expect the team to work to their full potential without their tea and coffee fixes).
Over the years MPR IT Solutions, has been involved in a number of projects on both new builds and office moves. The experience we have accrued over the last 10 years has taught us that structured cabling is the lifeline of any new space. The network of structured cabling must be designed from the outset. Without this in place before walls, ceilings and even floors going in it can become extremely costly and can delay the build considerably.
The design of the structured cabling network will ensure that we can maximise the office space to its full potential. The engineers are now busy installing the cabling to ensure that each workstation will have the required cabling in place. Installing the structured cabling before walls, ceilings and floors are put in means that we can make any alterations easily without damage to new décor. Additionally it means that our team can work quicker without disruption as they can visually see where the structured cabling can be positioned. Just because it wont be seen once the new office is completed it doesn’t mean that it shouldn’t be neat and tidy. From our experience a mess of cables can only mean more problems further down the line if one happens to fail. You will see from the photos that we take pride in the neatness of our cable installations.
We are looking forward to the next stage of the build and will keep you updated on our progress. If you are considering an office move or refurbishment contact us to discuss your needs. The earlier MPR IT Solutions are involved for your IT requirements, the earlier we can start to design your network requirements before new walls, ceilings or floors are installed. Minimising time for the install and avoiding any costs that might arise from needing to make good any disruption to your new office.
London Build is attended by 20,000+ contractors, architects, developers, engineers and construction professionals. The show covers the future trends, opportunities and construction projects in London and the UK.
London Build features: 240+ speakers across 8 conference theatres (Future London, London Design, BIM & Digital Construction, Sustainability, Interior & Fit-out, Innovation, Skills Hub and Fire Safety), 220+ CPD knowledge sessions, 300+ exhibitors across 9 exhibition zones and a range of exclusive free-to-attend networking events including: Constructing Excellence Breakfast, Constructionline Meet the Buyer, Women in Construction Morning Tea, Doyle Club Meeting, BIM Open Mic, an Oktoberfest beer festival, the Festival of Construction, prize giveaways, celebrity guests and much more.
Introducing MPR Technical Services
A division of MPR IT Solutions our Technical Services team work with Contractors, Project Managers and Architects. With a vast experience in working on builds of all sizes, our team have knowledge in all aspects of the project to ensure that the most suitable and cost effective network infrastructure is incorporated from the start of planning.
- Structured Cabling Fibre & Data – Installation, Termination & Certification, Brand leader accredited, certified installers.
- Systems Integration – Our tried and tested solutions work to give you peace of mind. Back of house, front of house & client experience all working seamlessly.
- MPR IT can offer complete IT Solutions – Hardware, Software, Services & On-going Support.
Are you considering an office move or expansion?
One of the most important things to consider is how to ensure minimal disruption for your staff and customers. Your business should run seamlessly and in the best scenario staff should leave work on a Friday night and return on a Monday morning at the new location and work should carry on as usual. MPR IT have supported a large number of customers over the years to ensure this is the case.
Once you have decided on a new location, we can start to work with you immediately. MPR IT can offer consultation on a multitude of areas to ensure you get the best use of space, and the office is able to cope with modern day technology. We have vast experience with structured cabling, wireless networks, server installation, point to point wireless, telephone systems and business internet connections, all of which should be considered with an office move or expansion.
Many new offices these days are open plan and so it is critical to ensure that floor points are put in strategically to make the best use of an office. When a company is considering a new office or layout the engineers at MPR can offer consultation on how best to position cabling and power points before the flooring is chosen. Even if it is a solid concrete floor we can get the project done for you, ensuring your staff are safe from trip hazards of cables across the office floor.
If you are considering an office move or expansion please contact MPR IT to discuss how to get the best from your new office space. Please also see our IT Services pages, all of which should be considered when making and office move.
Our engineers here at MPR IT, are experienced in all aspects of structured cabling installation through to switching/routing design and implementation. We can cater for anything from a handful of PCs to over 500 points across any number of floors or buildings. Whether your employees are all in the same building but on different floors or even in separate buildings, MPR IT can look at the best ways to ensure your business is connected either through cabling or wireless connectivity.
Cabling covers a multitude of projects for us whether you are moving to a new office or to tidying up a server cabinet that looks like a spaghetti tin has exploded. It is surprising how much simpler it is to solve an issue with servers when the cupboard is neat and tidy.
With cabling looking neat and tidy it can save hours of work and therefore extra £££’s on the invoice when your server is playing up. The above photo shows how much work can be involved just before the issue can be resolved. I know how annoyed I get just with the cables behind my TV unit, I would probably have a meltdown if something in my office looked like this before photo. (Yes I admit to being a neat freak).
More complex projects that the team have worked on over the years include re-cabling offices, whether due to office move or refurbishment. (Including our own office right now). Many new offices these days are open plan and so it is critical to ensure that floor points are put in strategically to make the best use of an office. When a company is considering a new office or layout the engineers at MPR can offer consultation on how best to position cabling and power points before the flooring is chosen. Even if it is a solid concrete floor we can get the project done for you. No one likes to see cables across the floor especially your Health & Safety officer. They can cause a trip hazard, as well as running the risk of being accidentally pulled out losing power to your PC. Resulting in all your unsaved work being lost. See an example of work carried out by MPR IT.Read more