Business Focused IT Support
Showing posts tagged with: Team news

March Team Member of the Month

by Nicki Dowsett in General, Helpdesk, IT Support, IT Systems, MPR IT Work, Team Member of the Month, Uncategorised

March Team Member of the Month

Each month the team at MPR IT are asked to put forward their nomination for Team Member of the Month and their reasoning behind the decision.

We are pleased to announce that this months winner is none other than Bill Van Doorn. Having been with us since 2015, Bill joined us to work and support the Tech team. 

Bill came out on top of a close battle between several employees, here are some of the comments from the team:

“Well organised.”

“Always available to help.”

“My go to guy whatever the problem.”

Originally from Holland, Bill moved to the UK to join the team at MPR IT. Starting his career in IT in Holland, when the industry changed in the early 2000’s he decided to leave IT.

Following his passion for cooking, he trained as a chef working his way up from Sous chef to Head chef in various restaurants with expertise in classic French and Italian cooking.  After 10 years in the profession he decided he was not enjoying it as much as he had been. So decided to get back into IT, so he packed up, left everything behind and moved to Ashford to start a new chapter in his life.

Bill is a very busy person outside of his work life and is also a music producer and has co-founded his production company.  He also is very interested in on-line gaming. And still loves to cook for friends and family – not forgetting the team in the office!

Since joining MPR IT he has taken on the role on the Tech helpdesk and is also responsible for our stock room due to his great organisational skills.  He continues to further his knowledge in IT studying in his spare time and is pleased to have made the move to work within the team .

Congratulations Bill – Well deserved winner.

Read more

February Team Member of the Month

by Nicki Dowsett in Team Member of the Month

Team Member of the Month

Each month the team at MPR IT are asked to put forward their nomination for Team Member of the Month and their reasoning behind the decision.

Jim Reet has been voted as the February 2019 winner.  Joining MPR IT Solutions in October 2018, Jim has now won this award twice.  He states that he thoroughly enjoys working with the team, and that every day is different and each day brings a new challenge. 

Winning by just one vote, Jim came out on top of a close battle between 7 employees, here are some of the comments from the team:

Getting on with his role, helping sales & helpdesk with issues

Always available to help even when he has his own work to manage

No matter what he is doing, taking the time out to lend advice and suggest alternative solutions.

Congratulations Jim

About Jim

Jim has been tinkering with computers since he was 14, and has assisted the majority of companies he has worked for with their IT.  In 2006, Jim secured a full time role as an a IT Manager, for a Dover based company. He has since gained experience working at several other companies before finally making the move to MPR as a 3rd Line Support / Projects Engineer

Jim brings to the team a number of area’s of expertise that include:

1) Devops (Linux, automation using Powershell and Bash languages and some Web site administration)
2) MySQL
3) Autotask and AEM (Datto) administration, automation and configuration.
4) ESXi and Hyper-V experience.

Since joining MPR IT, Jim has dealt with at least two large Crypto infections and worked closely with Richard on a large project that includes virtualisation some of equipment, and providing support in specialist environments.  Along with assisting one of our customers to start moving their extremely busy website to Azure. This is all along with the general work we do helping our customers to manage their day to day IT challenges and provide improvements to allow their systems to work as smoothly and efficiently as possible.

 

 

Read more

MPR IT February 2016 Newsletter

by Nicki Dowsett in Disaster Planning, Disaster Recovery, Helpdesk, Hosted phone, Industry News, IT Support, Monthly Newsletter, MPR, SHA1 Algorithm

Welcome

Welcome to the first 2016 edition of MPR IT newsletter. Christmas seems such a long time ago, that lovely time off we all spent with friends and family is a distant memory.  We decided against a January Newsletter as we know how busy everyone is after 2 weeks off.  Emails to be ploughed through and general catch up takes a toll on everyone those first few weeks.  Its now almost time for Valentines day, so here is our first offering of 2016.

Hosted Telephone Systems

Over the last few months we have been increasingly asked if we offer Hosted Telephone systems. This has not been something we have been able to provide, until now.  Working in conjunction with a highly regarded supplier, MPR IT are pleased to have secured a partnership which can offer our clients an all round solution.  Hosted phone systems have a number of advantages to improve efficiency within your business.  They can integrate into your CRM, allowing caller details to appear on your screen, link up with booking systems so confirmation can be instantly sent to your client.  Hosted phone systems are a cloud based option with a set fee per month per user, it is not only time saving when linked to your CRM, it is also more cost effective, no more high phone bills just a set monthly fee.  We also talk about Disaster planning in this newsletter, hosted systems can assist in your plan.  If you cannot access your offices this system can be switched over instantly to your back up plan.    For more information please contact our Sales team on 0800 030 20 30 to discuss how this can benefit your business.

PC & Network Security

Please read our latest blog on Password Security and how to protect both your personal and company information from the risk of being hacked.  Hackers are becoming more and more sophisticated in accessing your information.  Do not be complacent and think you cannot be at risk.  Everyone knows someone that has been hacked in some way shape or form, not just social media but also online shopping accounts.  Now we are increasingly becoming aware of businesses being hacked for bank details and customer information.  If you have one thing to do today that cannot be left till tomorrow – its change your passwords.

Disaster Management Planning

Businesses devastated by 2015 Floods

Businesses devastated by 2015 Floods

Oxfordshire Council Office Fire 2015

Oxfordshire Council Office Fire 2015

Some people in the UK over the last few weeks may have been wondering when Noah was going to appear with his Ark!   You may know that the Lake District is very much a favourite holiday place for Richard and the devastating floods in the North of UK were shocking to us all.  In the past the South East has also sadly been affected by adverse weather, not just rain but wind and snow.  How prepared is your business in the case of such an event or if there is a burst pipe or fire at your offices.  Can your business continue in the situation that your staff cannot physically work in the office.  We have previously posted a blog about Disaster planning, its not just small businesses that can be affected. Last year Oxfordshire Council offices burnt down and it has recently been announced that they will not be able to return to the building.  MPR IT can help to ensure your data is safe and secure and that your staff can continue to work from an alternative location, however it is key that these plans are in place in advance.  If your servers and PC’s are not protected in advance this could have a devastating effect on your business. Contact us to discuss how we can help you plan for the unexpected & make sure your business can continue should the worst happen

 Blog Posts & Social Media

In case you missed it with all those Christmas parties, we issued a blog in December about support ending on SHA1.  What is that you ask?  Check out the blog to see how this is actually important for all web users.

Our first blog of the year is all about how important IT Support is for your business to run effectively.  As an existing customer of MPR you are already safe in the knowledge of how we can support you efficiently and within budget.  However please read our blog for a reminder how life can be without a reputable support company.

Do you follow us on Facebook, Twitter, Instagram or Linkedin?  As part of our marketing plan for 2016, we will be more active on all forms of social media.  Make sure you follow us for up to date information and tech news.

Database Spring Clean

You may have recently been contacted by either Nicki or Gaby regarding the contact details we hold for your company.  We would like to say a huge thank you for helping us complete the mammoth project of ensuring all the details we hold are correct.  Should you have any changes in staff and would like to remove or add members of staff please contact us so that we can keep our database up to date.  We have in the past been contacted by an ex-employee of one of our customers, trying to get access to information they are no longer entitled too. Please therefore ensure we know of any staff changes that you feel we should be aware of.  If you have not yet responded to our communication please can you do as soon as you get a chance.  Thanks

Tech Team News

First off the team have had 750 tickets raised within the month of January, of these 691 have been completed and resolved.  Tickets include site visits for new installs and so cannot always be resolved straight away. Our SLA response is to resolve tickets within 4 hours and in fact 75% of these tickets were actually resolved within an hour so well ahead of our target for 4 hours.

The team are not only working hard on resolving tickets but also having to do this whilst the office is being re-organised with extra space being created, walls coming down and general mess that comes with all the work involved.  The office desperately needs to be expanded with the addition of a new workshop apprentice joining the team as well as being on the hunt for a new 2nd Line Engineer to join the team.

A number of site visits have taken place during January for the usual reasons of installations and cabling, however we have had to visit several companies as unfortunately security has been breached.  Please read our separate blog on hacking and site security.

Should you have any queries regarding any of the stories in this months newsletter or with regards to the support we provide to your company.  Please do not hesitate to contact us either by email info@mpr-it.co.uk or call us on 0800 030 20 30.

 

 

Read more