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Showing posts tagged with: Windows 10

Windows 11 has arrived from Microsoft.

by Nicki Dowsett in Engineers, General, Hardware, Helpdesk, Industry News, IT Support, IT Systems, Microsoft, Office 365, Windows 10, Windows 11, Windows 7

What is Windows 11?

Microsoft regularly updates their operating system and Windows 11 is their latest offering.  Windows 10 was released in July 2015, and before that, we saw Windows 8 and 7, etc.  As technology and requirements evolve as does the need for the operating system for your PCs and laptops.  Windows 11 is the first version released whereby a new license is not required, it is a free update to your existing version.  A bit like Apple and Android phones regularly sending updates to your devices that improve the functionality and security of the operating system.

Is Windows 10 redundant and should I update straightaway?

The simple answer is NO.  Windows 10 will continue to be supported by Microsoft until 2025.  Allowing a 4-year crossover between Windows 10 and Windows 11.  This means that support and security updates will be rolled out to users as normal for this period.  Windows 10 is not redundant and can continue to be used without any disruption until such time your organisation decides the time is right to update.  As the saying goes if it’s not broken – don’t fix it!

Audit of Existing software and hardware?

Within your business, you are likely to use several third-party software packages, such as accounting packages, CRM’s, auditing, procurement, and monitoring programs.  It is important to understand how each of these interacts with the operating system, Windows 11.  Just because Microsoft has released Windows 11 and carried out internal extensive testing, it does not mean that these third-party offerings have had the opportunity to ensure they will continue to work as expected.  Code and commands in the programming may need to be amended and changed to suit the requirements of Windows 11, which is likely to be rolled out by third parties in time.  Without a full understanding of the packages used and what is required in terms of processing, it could potentially cause a huge issue and remove access to your data.

Similarly, hardware is not automatically going to be compatible, whilst new machines are likely to have the processing power and memory to run Windows 11, it is highly recommended that each individual machine including printers, scanners, and copiers are audited to ensure they will continue to work as expected.  As Windows 10 is supported for a further 4-years, we can identify which machines will operate as normal and which ones may need to be updated over this period.  For example, if you have a laptop that is 3 years old but not compatible, it makes sense to wait until the end of its life before purchasing a new one, rather than simply upgrading the laptop now, when Windows 10 will still work.

What can happen if updated without support from MPR IT

Updating to Windows 11, without a full audit of your software and hardware, could potentially become costly.  Not only because you will find that some devices and software packages will not work immediately, but also because you may not be able to operate as normal and your employees may struggle to complete tasks.  This can affect your business in the long term, with orders not being processed in time and customers looking elsewhere, whilst the issue is fixed.

With a varying speed on the update to Windows 11, planning the rollout across your business is important to minimalise downtime during the update.  This will avoid all devices being updated at once and having no employees able to carry out any business tasks.

Planned update with support from MPR IT

Our team has the experience and knowledge to understand the requirements of devices and software packages, to identify what can and more importantly, cannot be updated to Windows 11.  Liaising with you, we can strategically plan the project to ensure minimum downtime for each device, user, department, and company as a whole.  The project can be planned to allow for any future upgrades of devices over the next 4 years, to ensure minimum outlay is required.  Historically, with the update to Windows 10, we had the experience of businesses updating to the new operating system without expert assistance, causing work to stop as devices and some software programs were incompatible.  This meant that in addition to new devices needing to be purchased and installed, the day-to-day business could not continue.  Not to mention the cost of calling in expert advice without an agreed SLA. 

MPR Testing Windows 11

MPR IT Solutions are currently carrying out internal testing of the new operating system and its compatibility with our own third-party software packages, such as antivirus, monitoring, CRM, and Accounts application.  This will ensure that when we make the right decision to upgrade all our own devices, we can continue to support our clients.

As part of this testing, we have identified that in terms of general use Windows 11 does have some different functionalities compared to Windows 10, which once used for a little while, the end-user can adjust quite easily.  Right-hand click menus on your mouse have changed and you are now shown icons as opposed to words for actions, such as copy and paste. Overall the general feel for the operating system is very simple to use.

We have also identified that the incorporated Microsoft Teams will only link to a personal account and not a business or educational account.  This is likely to cause initial confusion, as you will not be able to log in to your work Teams account, without some minor alterations made by one of our engineers in the setup.

Future expectations

Moving forward, it is expected that as with any operating system, Windows 11 will be regularly updated for security patches and functionality.  This is not unusual and will have minimum effect on the day-to-day running. 

Contact us for further information

To discuss arranging an audit of your network for compatibility to Windows 11, and an agreed project plan to update your systems please contact our Sales & Account Management Team on 0800 030 20 30 or via email

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Microsoft Edge to replace Internet Explorer

by Nicki Dowsett in General, Helpdesk, Industry News, IT Support, IT Systems, Microsoft, Microsoft Teams, MPR, Office 2007, Office 365

Microsoft announced in March 2015, it’s plans to drop to Internet Explorer.  The next major update would be re-branded and re-named as Microsoft Edge.

In the 1990’s Internet Explorer was the essential tool for accessing the internet, but later faced a battle with Firefox and Google, which is now probably the most widely used option.

Internet Explorer 10 along with previous versions have not been supported since 2016, with no new further updates.  Whilst Internet Explorer 11 continues with security, compatibility and technical support for Windows, 7,8 and 10.  See here for information on the end of life for Windows 7 in October 2020.

Microsoft is now actively encouraging users to upgrade to Edge, ahead of support ending 17 August 2021.

Most importantly the Microsoft Teams web app WILL NOT be supported on Internet Explorer from November 2020.  With over 75 million people currently using Microsoft Teams – now is the time to upgrade your browser.

All remaining Office 365 apps will continue to be supported by Internet Explorer until the service ends in the Summer of 2021.

Failure to update to Microsoft Edge ahead of these timescales may result in non-connectivity, along with increased security threats and no on-going support from Microsoft.

Microsoft Edge is very easy to update, depending on your organisation’s administration settings.  Most users will simply be able to download the file and install.  However, if you experience any issues MPR IT Support Helpdesk are available to assist our customers.  Email the team on with a brief description of your requirements and a ticket will be automatically logged for you.

Benefits of Microsoft Edge include:

  • Faster Browsing
  • Extended Battery Life
  • Additional Security Protection
  • More control over your personal data

See the Microsoft service page here for full details:

To contact MPR IT Solutions for support on this please email: or call 0800 030 20 30.

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Microsoft Support Ending

by Nicki Dowsett in General, Hardware, Helpdesk, Industry News, IT Systems, Microsoft, Office 2007, Office 365, Uncategorised, Windows 10, Windows 7

Microsoft will be ending support and updates for two of their platforms in 2020. If you are currently using either Office 2010 or Windows 7, it is important to consider your options now.

Microsoft have recently announced that support for Office 2010 will be ending on 13th October 2020. This means that from this date there will be no further extension of updates on this package.

Whilst Office 2010 will still continue to function it does mean that you will be at risk of potentially harmful and serious security risks. We recommend that you look to upgrading to Microsoft Office 365 as a replacement.

MPR IT Solutions are an official Microsoft Cloud Accelerate Partner and Small Business Specialist. This means we are trained in a number of Microsoft Competencies that directly relate to implementing, migrating and configuring your Office 365 solution. We have vast experience in migrating businesses over to Office 365 and ensure minimal disruption to your daily tasks.

Secondly support will be ending on 14 January 2020 for the operating system Windows 7. Available since 2009, there have been a number of updates since the launch, with the current recommended version Windows 10 now on the market. Please see our earlier blog explaining this.

If you are using Windows 7, either on a personal computer or at your business, now is the time to consider upgrading to Windows 10.  However, before you make the move, it is imperative that you consider any 3rd party software programme installed on your pc/laptop and hardware such as printers, scanners etc. as these may not be compatible.  You will also need to consider the hardware resources available, as Windows 10 is a powerful operating system and therefore requires a large amount of RAM installed.

Our team of experts can audit all of your software packages (e.g Sage) and hardware (e.g RAM, printers and scanners) to ensure these are compatible and where they may not be.  To upgrade without taking this into consideration, you may find that it becomes time consuming and more costly to rectify the issues.

For more information and to discuss your options to upgrade either of these Microsoft products please contact our team on 0800 030 20 30 or email

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Windows 7 Support Ending

by Nicki Dowsett in General, IT Support, IT Systems, Microsoft, Windows 10

Windows 7 Support Ending

Windows 7 software has been available since 2009, and Microsoft will be ending support for this on 14 January 2020.  This means they will no longer provide any updates, patches or general support to the software.  Whilst you will be able to continue to use this version of Windows, you will be vulnerable to security risks.  With the constant threat of Cybercrime, it is vital that you consider the options available to upgrade to Windows 10.

If you are using Windows 7, either on a personal computer or at your business, now is the time to consider upgrading to Windows 10.  However, before you make the move, it is imperative that you consider any 3rd party software programme installed on your pc/laptop and hardware such as printers, scanners etc. as these may not be compatible.  You will also need to consider the hardware resources available, as Windows 10 is a powerful operating system and therefore requires a large amount of RAM installed. Our team of experts can audit all of your software packages (e.g Sage) and hardware (e.g RAM, printers and scanners) to ensure these are compatible and where they may not be.  To upgrade without taking this into consideration, you may find that it becomes time consuming and more costly to rectify the issues.

Why Upgrade to Windows 10?

Windows 10 was released by Microsoft in July 2015, and is now one of the most common used pieces of software on the market.  With many similarities to previous incarnations, it is very user friendly and easy to navigate with a number of enhanced functions.

  • Cortana – Windows 10 comes with Cortana, a voice-activated personal assistant. Cortana can set reminders, inform you of the weather, search the internet and much more.
  • Live tiles – Customisable, live tiles on Windows 10 allows you to have a personalised experience. Just about anything can become a tile, from websites to apps and the tiles can then be resized and moved around as required.
  • Continuum – For a seamless user experience, Continuum lets you carry on working from desktop to tablet and back again. This helps to create a modern, flexible and fluid working style as expected by today’s workforce.
  • OneDrive – OneDrive is Microsoft’s cloud storage service which is built into Windows 10. It lets you sync files across PCs and OneDrive devices.
  • BitLocker – BitLocker helps you keep your files safe while BitLocker Go gives you the same functionality while you’re on the move.  It features:
    • Sign in with face or fingerprint – a fast, secure way to sign in
    • Lost or stolen device – remove confidential business information immediately
    • Windows Information Protection – control how employees use business data
    • Windows Defender Antivirus – protects you against malware threats

Windows 10 combines the Windows you already know and adds great improvements you’ll love. Technologies like InstantGo1 let you boot up and resume quickly. And Windows 10 has more built-in security features than ever to help protect against malicious software.

Contact our team today on 0800 030 20 30 option 2, or email to discuss the requirements for upgrading to Windows 10.


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Windows 10 has now launched

by Nicki Dowsett in Windows 10

Windows 10 - the last major revision

Windows 10 – the last major revision

Windows 10

So Windows 10 launched over a month ago, and the majority of people who downloaded the free software, have had issues of some kind. Generally these issues stem from compatibility, that’s why we advise that you hold on installing Windows 10, until the bugs have been fixed.

We hope that in 6 months’ time, Windows 10 will be what it says on the box.

“It’s the windows you know, only better.”

Windows 10 is familiar and easy to use, and has lots of similarities to windows 7, like the smart menu. It starts up and resumes fast, and has more built in security for your safety.

Windows 10 combines the strengths of Windows 8, with Windows 7”

Microsoft Edge lets you move quickly from browsing to doing. Write or type notes directly onto web pages and share them with others. With Cortana enabled you can highlight an unfamiliar term to get a contextual explanation that doesn’t take you away from where you are.

Get done faster by better managing your desktop. Snap up to 4 things on one screen at the same time and create virtual desktops whenever you need more space or want to group things by project, like office apps for work, and games for play.

“It’s what windows 8 should have been”

Windows 10 for Home is great, it just seems to work for personal use. It has Xbox one integration, so you can play your Xbox on your laptop if you can’t get to the T.V. The Microsoft app store is wonderfully new. The start button is great, it is a mixture of Windows 7 and Windows 8.

Now onto some of the not so great things about windows 10.

The majority of our customers that have downloaded Windows 10, have had issues. Microsoft has not tested Windows 10 compatibility with every software, because well that’s impossible.

If you have a bespoke piece of software, you have no hope at the moment. Windows 10 does not currently work with other software programmes like Sage and Act. There have been some issues with graphic drivers not working correctly with NVidea.

We have also had a customer that downloaded Windows 10 at home, it took all night to complete, but it had not installed onto the PC, and the PC was still running Windows 8.

Some other issues we have noticed are:

  • Processing some RAW images in Photoshop slowed the computer down to a snail’s pace.
  • Windows 10 did not recognise a network printer that Windows 8 had been using.
  • When trying to print a webpage in chrome, the tab would crash
  • A mouse had to be unplugged and re plugged before it would work.
  • You have to pay for the ‘premium’ version of solitaire, which basically means you’re paying to not see ads after every match.

In the future Windows 10 will be a great and powerful option for people to have at home or at the office, but we advise for the time being, do not download Windows 10. Not until the bugs are fixed and everything has been smoothed out. Also, when you do go to download Windows 10, let us advice you to make sure you have the right specifications, and compatibility to run it – It’s what we are here for.

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Windows Cortana

by Nicki Dowsett in Windows 10

Windows 10 - Cortana

Windows 10 – Cortana

Windows 10 & Cortana

So the new Windows 10 has launched and we have been looking at some of the features it offers on a lighter note rather than the boring techy stuff we normally do.  Here is how you can interact with your device however you want.

Touch, Type, Write or Speak: the choice is yours, so you can use whatever works best for what you’re doing.


Do things like write on a web page, swipe through your photos and snap apps into place.


When you need to get more done, use your keyboard or the touch keyboard on devices with touch


Use a pen to draw naturally, or add notes to files, sign documents, or play around with art apps


Just by talking, you can ask Cortana to set a reminder or write an email, and chat with friends or family on skype.


Cortana’s got plenty of sass. When being asked questions, Cortana’s answers may come of a surprise, for example:

 “Who’s your daddy?”

Technically speaking that’d be Bill Gates. No big deal.

“What do you think of surface?”

In a sea of tablets there is only one that rises to the surface.

“Who’s better, Google Now or Cortana?”

My name is a lot less bossy.

“Beam me up scotty”

Aye, Aye, Captain.

“Tell me a joke”

Why did the hipster burn his mouth on his coffee? Because he drank it before it was cool.

“Sing me a song”

Daisy, Daisy, give me your answer do.

“Can I change your name?”

What if I started calling you Thumbs?  Let’s stick with what we’ve got.

“How do I look today?”

What, are you kidding me? You’re a knockout!

“What do you look like?”

So do you think Cortana will be better than Apples Siri? Let the contest begin.


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Windows 10 Launch

by Nicki Dowsett in Industry News, IT Systems, Uncategorized

What should you do about the Windows 10 update?

Windows 10 - the last major revision

Windows 10 – the last major revision

We have recently blogged about the new and final major revision of Windows 10.  This is due to be launched in the coming days.  As IT professionals we would strongly advise against downloading the new Windows 10 when it is first launched. From experience we have come across many issues when new updates arrive, and fully expect there to be issues with this new version.  You download it and it’s not compatible with many 3rd party software programme you use or even your hardware such as printers, scanners etc.  Every new upgrade will have bugs, there is no a way around that, but you can save yourself time by being patient and letting others discover the bugs for you, let them be human guinea pigs. Once the bugs have been found Microsoft will then get rid of them. When this process is completed a few times for different bugs and glitches it is probably then the right time for you to upgrade to the new windows 10 without the bugs! Now doesn’t that sound good?

For those of you with windows 7, windows 8.1 and windows phone 8.1, windows 10 is a free upgrade, and for most with a few clicks of your mouse it is downloaded. Now that sounds good to me, because firstly it’s FREE! And secondly I don’t have to spend time trying to install it myself. This then removes two of the biggest barriers to upgrading. The big question is though, can you upgrade? If you cannot see the icon it may be because the PC is not up-to-date, you have ‘windows update’ turned off, or you’re running a pirated version of windows, but as a customer we know that is not the case. For you to be able to have Windows 10 you have to make sure your PC’s are compatible, meaning other windows programmes, 3rd party software and drivers.

Windows 10 Specification

In order to run windows 10, you will need to have the latest version of either windows 7 SP1 or windows 8.1 update.

  • Processor: 1 gigahertz (GHz) or faster
  • RAM: 1 gigabyte (GB) for 32-bit or 2GB for 64-bit
  • Hard Disk Space: 16GB for 32-bit OS – 20GB for 64-bit OS
  • Graphics Card: DirectX9 or later with WDDM 1.0 Driver
  • Display: 800×600

In Windows 8.1, OneDrive placeholders, also called smart files, let you see all of the files in OneDrive, even if the files are located in the cloud and not on your device. When you double-click a placeholder on your PC, the file is downloaded. However, when Windows 10 ships, OneDrive placeholders won’t work because of the upgraded OneDrive software.  Microsoft says it will try to bring OneDrive placeholder functionality to Windows 10 by year’s end. But if OneDrive placeholders are important to you, don’t upgrade until they work with Windows 10.

If your system doesn’t qualify, then you’re going to have to upgrade your hardware before you upgrade your operating system. (Or just buy a new computer with Windows 10 already installed.)

If you want a head start on the upgrade process, you can ‘reserve’ your download. Reserving just means the file you need for the upgrade at the end of the month will be downloaded to your PC ahead of time, to make the final installation quicker. You are still able to cancel the download before launch day. 29/07/15

Microsoft has a habit of pushing people to its latest operating system by ending support for its old operating systems, halting security updates and leaving users potentially open to security threats. If you have Windows 7 or Windows 8, you’ve got years before that happens. Microsoft will keep issuing security patches for Windows 7 until January 2020 and for Windows 8 until January 2023. Even Windows Vista will get security updates until April 2017.

As long as you have all the specifications for Windows 10, then you are eligible to download / purchase it, but there’s no need to rush, to download it free you have a year, and your current windows software will have security for many more years, so take your time to find if it works for you, and especially for all the bugs to be got rid of, let someone else be the Guinea pig for once.

If you have any queries or questions about this new update and our approach with it, please give us a call on 0800 0302030 or email

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