by Nicki Dowsett in Anti-virus software, Audio Systems, broadband, CCTV, cybercrime, Disaster Planning, DNS Web Hosting, Domain Registration, Engineers, Exclaimer Cloud, fibre optics, Fire Alarms, General, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, Microsoft Teams, MPR, MPR IT Work, New customer, Office 365, Office Move, Password Security, Point to Point Wireless, Ransomware, Remote working, Server cabinet, Software, SQL Server, SSL Certificates, Structured Cabling, Training, TV Distribution, Web Hosting, Websites, Windows 10, Wireless networks
“What does IT Support look like to you?”
Often the simple answer is a helpdesk offering daily support to end users in a fast and reliable manner.
When considering your business as a whole, IT Support is usually much more complex. Have you considered these areas?
- Who looks after your phone system?
- Who provides your internet connection and leased lines?
- Where is your website domain registered and hosted?
- Do you have malware and anti-virus software?
- Is your office using a Wi-Fi network? Who maintains this?
- Where do you purchase new hardware? Is it under warranty and how do you manage an upgrade programme?
- Are your servers on site or are they cloud based? How are these monitored and supported?
If I was to ask the question again “What does IT Support look like to you?” Would the answer be the same? The chances are that answer has changed.
By choosing MPR IT Solutions, you can be assured that your business will benefit from all-round comprehensive support in all information technology aspects. With a dedicated Account Manager, simple straightforward invoicing and only one point of contact for any technical issues, MPR IT Solutions provides fast, effective and reliable IT Support to businesses throughout London and the South East. Working in partnership with our clients we believe enhances our understanding of their business needs and we always look to find the best and most effective solution. Our core products and services include (but not limited to);
- Comprehensive IT Systems Support
- Hosted/ Voip Telephones
- Website domain registration and hosting
- Internet connections and Leased Lines
- Wi Fi Networks
- Azure Server Support
- Office 365 & Microsoft Teams
- AEM Monitoring
- Malware/Anti-virus software
- Hardware purchasing and upgrade plans
- Security Awareness Training (SATT)
- Email Signature Management
Through the growth and continued development of MPR IT Solutions and increasing demands from clients, our sister company MPR Technical Services was born in 2019. A Technical Services Integrator, their highly experienced and qualified employees provide advice, design and installation services in residential and commercial developments.
MPR Technical Services and MPR IT Solutions will work together for larger projects, as necessary. With a collaborative relationship you can be assured of strong communication and enhanced understanding of the work carried out and on-going support required.
Extended Services through MPR Technical Services:
- Structured Cabling
- Wireless Networks
- Audio Visual and Digital IPTV Systems
- Electronic Security
- Office re-locations
For more information on the products and services from MPR IT Solutions contact our team today on 0800 030 20 30 or email email@example.comRead more
MPR IT Solutions are pleased to announce that we have successfully reached the final round of the Ashford Business Awards for both Customer Services Award and Small Business Award.
Since 2008, MPR IT Solutions has operated with a belief that IT Support could and should be delivered with a focus on Customer Support. We continue to maintain the aim and idea “to never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”
Over time MPR IT Solutions has become a well-known and respected IT Support provider, not only in Ashford, but with clients throughout London and the UK. No longer relying on offering simple support contracts has allowed the business to develop, and we now offer a wide range of technical solutions, through MPR Technical Services working on large building projects in conjunction with our daily IT support offering.
To be recognised in these two categories as a finalist of these awards is down to the hard work of all the members of our team to carry on this ethos, along with the continued support from all our customers – Thank you
The Ashford Business Awards celebrate businesses within Ashford, Hythe, Romney Marsh, Folkestone, Deal and Dover across a number of categories, including:
- Start up award
- Small business award
- Creative/digital award
- Customer services award
- Innovation award
- Hospitality / leisure and tourism / best food and drink producer award
- Business women of the year award
- Best family business award
- Best Construction Business NEW to 2019
All finalists will be announced on the Business Bunker Radio Show next Tuesday 12th November 2019, on air between 1 pm – 3 pm.
The winners will be announced at Ashford Business Awards Dinner on Wednesday 20th November 2019 at the Ashford International Hotel. Wishing the team at MPR IT Solutions good luck for the night – we are proud of all you no matter the outcome.Read more
by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks
Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.
After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”
In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure.
With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business. By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.
11 Years on from the start
Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East. With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.
The team handle over a thousand support tickets each month with 97% closed within an hour. To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.
Moving to Henwood Industrial Estate
Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand.
It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate. Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions. The project to refit the office took about 3 months and involved using our own knowledge, experience and skills. Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.
With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse. No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.
Training & Encouraging the Team
Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry. We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future. Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions. Support is provided for any team member that would like to further their knowledge or qualifications.Read more
London Build is attended by 20,000+ contractors, architects, developers, engineers and construction professionals. The show covers the future trends, opportunities and construction projects in London and the UK.
London Build features: 240+ speakers across 8 conference theatres (Future London, London Design, BIM & Digital Construction, Sustainability, Interior & Fit-out, Innovation, Skills Hub and Fire Safety), 220+ CPD knowledge sessions, 300+ exhibitors across 9 exhibition zones and a range of exclusive free-to-attend networking events including: Constructing Excellence Breakfast, Constructionline Meet the Buyer, Women in Construction Morning Tea, Doyle Club Meeting, BIM Open Mic, an Oktoberfest beer festival, the Festival of Construction, prize giveaways, celebrity guests and much more.
Introducing MPR Technical Services
A division of MPR IT Solutions our Technical Services team work with Contractors, Project Managers and Architects. With a vast experience in working on builds of all sizes, our team have knowledge in all aspects of the project to ensure that the most suitable and cost effective network infrastructure is incorporated from the start of planning.
- Structured Cabling Fibre & Data – Installation, Termination & Certification, Brand leader accredited, certified installers.
- Systems Integration – Our tried and tested solutions work to give you peace of mind. Back of house, front of house & client experience all working seamlessly.
- MPR IT can offer complete IT Solutions – Hardware, Software, Services & On-going Support.
Are you considering an office move or expansion?
One of the most important things to consider is how to ensure minimal disruption for your staff and customers. Your business should run seamlessly and in the best scenario staff should leave work on a Friday night and return on a Monday morning at the new location and work should carry on as usual. MPR IT have supported a large number of customers over the years to ensure this is the case.
Once you have decided on a new location, we can start to work with you immediately. MPR IT can offer consultation on a multitude of areas to ensure you get the best use of space, and the office is able to cope with modern day technology. We have vast experience with structured cabling, wireless networks, server installation, point to point wireless, telephone systems and business internet connections, all of which should be considered with an office move or expansion.
Many new offices these days are open plan and so it is critical to ensure that floor points are put in strategically to make the best use of an office. When a company is considering a new office or layout the engineers at MPR can offer consultation on how best to position cabling and power points before the flooring is chosen. Even if it is a solid concrete floor we can get the project done for you, ensuring your staff are safe from trip hazards of cables across the office floor.
If you are considering an office move or expansion please contact MPR IT to discuss how to get the best from your new office space. Please also see our IT Services pages, all of which should be considered when making and office move.
We all know that there is increasingly a huge demand for connections on the move. Almost every device has wireless IP connectivity – mobile phones, tablets, cameras and even TVs. We have come to accept it the norm to have wireless connections in the home, for a wide range of devices. Companies large and small are now beginning to require wireless networks in order for these devices to connect for shared resources, manageability and control. As a home worker, having wireless network is essential for me. My laptop and IP phone are connected to the internet which means, I can work from anywhere in the home. For office based staff having a wireless connection means that your staff can use more tools for the work day. If you have meetings within the office, staff can bring tablets or laptops to any meeting room without the loss of connectivity, it also makes it easier for visitors to present any information with ease.
MPR IT Wireless network design and deployment services offer solutions that range from a simple access point to full coverage for a factory or outside area, allowing for stock control with wireless scanners and countless other scenarios. Using hardware solutions from the likes of Ubiquity, Cisco, Ruckus, LigoWave and many more, we are able to select the right hardware for your wireless network requirements.
We also plan, design and deploy full building coverage solutions for hotels, motorway service areas, pubs and bars. Giving your customers reliable, fast and easy-to-access wireless really makes them feel valued and will ensure a return visit. Our skilled and trained staff have the tools to correctly plan a wireless network deployment, setup controllers and maintain the setup thereafter.
Advantages of Wireless Networks
Small to Large Deployment, One Access Point to 150+
Customisable Portal Pages
Track User details
Collected Marketing Information
All Leading Brands installed and supported
Offices, Hotels, Factories and more catered for
MPR IT were recently contacted by a group of 12 hotels in London, with a 99% occupancy rating resulting in a lot of guests with a high demand for solid and reliable internet connectivity. The hotels were all suffering from poor deployment, and none had any central management for wireless networks, with no way to track guests or provide hotel services via their free wireless internet.
The issues were clearly laid out to us at the start of the project – “Make our hotels internet stable, fast, and importantly give our guests easy and reliable access to our wifi and give us back something we can use to gather data on our guests”
Many of the hotels were not on the latest generation of high speed FTTC service and were stuck on the traditional ADSL 2 lines, which had to be improved where possible without the cost of a leased line.
After an initial site visit, MPR IT developed a package with known hardware that we could roll out to all the hotels, replacing the old unmanaged solutions as we went, and all sites now project a unified brand with a reliable and solid internet services to guests 24/7. To the sites where internet bandwidth was an issue, multiple lines are load balanced allowing for a much smoother and rich user experience.
The outcome is a much improved service and guest complaints have stopped overnight about the internet and wireless.
The custom capture portal that is presented to guests delivers offers ad incentives when they sign in to the wireless portal, this has increased the direct bookings they are taking, cutting their costs to the booking agencies dramatically.
For more information on how MPR IT can help your business implement a wireless network please contact us for a consultation on 0800 030 20 30 or see our main wireless networks page.Read more