At a glance – what we do
You want your IT to work, be capable of what you need it to do and offer your customers and partners a smooth, hassle-free experience. Productivity, reputation and operations all hinge on your IT system.
Why choose MPR IT?
We can get you started, update you, keep you up and running and help you take your IT forward for the future too.
Your business doesn’t stay still and we’ll make sure your IT keeps up, to stay secure, working well and giving your staff and customers an easy IT experience.
We’re here to manage what your business needs now, and in the future – we’ve got our eye on the long game for you.
Contact usKent’s ‘go to’ IT services provider
- Your friendly, helpful, outsourced IT team.
- Responsive helpdesk – 97% of support requests closed within 1 hour.
- Trusted by hundreds of businesses across many industry sectors.
- Highly experienced team.
- Jargon-free – IT you can understand.
- Fixed prices.
- Growth experts – to take your IT with you as your business grows.
Effective and reliable services
We make it all easy to understand
No jargon (unless you love it too!)
We’ll always try our best not to talk to you in IT speak – no talk of VoIP, USB, MFA or WiFi here! Hello! Can you see us over here? We’re your personal IT support service, getting you back up and running quickly and easily.
Contact usSupporting businesses across the South East
MPR IT was founded on the basis of customer service. We’ll fix your IT problems but can also help you to build IT with your business, putting in place what you need as you evolve. Plus, you’ll always understand what we’re doing and why – because we can talk in Plain English!
1059+
Monthly Support Requests
The amount of requests received by our helpdesk in the past month
97%
Support Requests Resolved in under 1 hour
97% of our requests are resolved and closed within one hour of support being requested – we are very proud of this statistic.
5
Out of 5 – Survey Feedback
MPR IT Solutions gathers feedback on every call received by our helpdesk. This helps us maintain our excellent customer service.
262
Supported Customers
The number of clients currently benefitting from the support of MPR IT Solutions.
IT that’s worth the investment
It doesn’t have to cost a fortune to get the right IT services, but it’s an investment that could prevent huge bills and reputational damage, should things go wrong. It might be the best money your business spends.
Fully Inclusive Server Support
No hidden costs
£82.50
monthly per server
- Fixed Cost
- Fully Proactive
- Full Server Cover
- Remote Support
- On-Site Support
- SLA
- 24/7 Monitoring
- Self Heal Technology
- Emergency Out-Of-Hours Cover
- Dedicated Support Team
- Fully Managed Solution
Fully Inclusive User Support
No hidden costs
£32.00
monthly per user
- Fixed Cost
- PC or Laptop 24/7 Monitoring
- Single Device Anti Virus
- All User Support Included
- Remote Support
- On-Site Support
- SLA Agreement
- Emergency Out-Of-Hours Cover
- Manageable Costs
- Fully Proactive
What our clients say about MPR IT support
We have used the team at MPR for the last 4 years to provide us with IT support. Due to our personal requirements, we do not need to use their monthly retained services, but the pleasing thing about the relationship and service we receive from MPR is that we feel just as valued as any customer they have. The genial Ben G is always our initial point of contact and does his best to offer sound advice and good value when we are buying hardware. The support team is knowledgeable, friendly, and generally diffuse any challenges we have in a timely fashion. We have enjoyed the support of MPR so far and look forward to working with them further as we grow.
MPR has been servicing our IT for a few years now and advise us on future planning with regards to systems and secure data storage. When we have an IT issue, they are very responsive and generally have any basic issues sorted out within the hour, customer service is great and face-to-face engineer experience is always a pleasure. I would highly recommend MPR-IT to anyone I know. Kind regards
MPR are always there at the end of a phone or email to support us in any way we need, be it IT purchasing, faults, or software. We know that we have a partner that we can trust to ‘get the job done’. MPR have supported us recently with a fast switch to remote working, migrating our office-based staff to being fully operational from home. Without MPR’s support, our Covid journey would have been very different indeed!
As a small business, transitioning to outsourcing IT is a big step, and not without challenges when technology moves quickly, and you don’t know what you don’t know. MPR not only supports and educates us, but they have also worked with us on moving and networking a whole factory as well as planning our IT roadmap for the next few years. They provide peace of mind and their account management is second to none.
Since partnering with MPR IT Solutions it has become very clear it was the right decision. Our account manager Nick Pruce is always available on the phone or by email when we need him. The MPR support team are attentive and deal with every ticket, issue and project quickly and efficiently which enables us to concentrate on what we do best. I would not hesitate to recommend MPR IT Solutions to any business looking for an IT support company that goes above and beyond for its customers.
I would like to say both Mitch and Alex are a credit to your company and have both done some great work for SICO. Alex is a pleasure to welcome on to site and whilst a very good engineer he is a really nice guy and has a great attitude. Mitch has done a great job for us in bringing the service engineer project forward 4 weeks when the server we were using died.
Mercury Design Limited moved from Milton Keynes to Ashford in 2015 and so we started to look for a local provider. We met David Keohane of MPR-IT and it became immediately apparent that he had a great appreciation of our business and IT needs. The service we have received has been first class; David and the MPR staff, interested, concerned, and highly efficient, rarely making us feel as ‘just another client’. It has been very personal service and we would not hesitate to recommend them to any person or company. They will not disappoint.
Talk to us!
Give us a ring or send over an email letting us know what we could help you with – and we’ll let you know what we can do. Daily support through to complex installations, plus everything in-between.
Contact us