Background
Lydd Airport was looking for a way to modernize its outdated phone system and improve day-to-day operations. The upgrade was designed to substantially reduce costs while also optimizing communication across the business. This wasn’t just about replacing old hardware—it was about creating a future-ready solution that could grow with the airport and support its expanding needs.
Solution
To achieve these goals, MPR IT Solutions implemented a 3CX Hosted VoIP system tailored specifically for the airport. This approach provided flexibility, scalability, and reliability. Here’s what we delivered:
- A cloud-hosted 3CX platform that ensures resilience and easy management.
- Brand-new IP phones deployed across all departments for improved call quality.
- Seamless integration with the existing IT infrastructure to minimize disruption.
- Expansion of the phone system to mobile devices, allowing staff to stay connected wherever they are.
Cost Reduction & Operational Gains
The benefits of moving to a hosted VoIP solution were clear from day one. Not only did the airport see immediate cost savings, but the system also introduced efficiencies that made everyday operations smoother and more reliable:
- Substantial savings – The hosted VoIP solution significantly reduced telephony costs compared to the previous system.
- Improved scalability, making it easy to add new lines or features as the airport grows.
- Lower maintenance overheads thanks to a cloud-based system that requires minimal on-site support.
- Enhanced operational efficiency through streamlined communication tools and features.
Improved Communication
Communication is the backbone of any airport operation, and this upgrade made a noticeable difference. Staff can now collaborate more effectively, respond faster, and stay connected even when away from their desks. Key improvements included:
- Expansion of the phone system to mobile devices for remote connectivity.
- Implemented three 48-port PoE switches, boosting internal networking capacity from 100Mb to 1Gb across the company.
- Enhanced call quality and reliability through modern VoIP technology, ensuring clear conversations every time.
In short, the combination of hosted VoIP and upgraded networking infrastructure has transformed the airport’s communication capabilities. It’s not just about saving money—it’s about creating a system that works better for everyone, every day.
Results
The results speak for themselves. Staff now enjoy a more connected and responsive working environment, and the airport has a system that can grow with its needs. Here’s what changed:
- Seamless communication across departments and locations, reducing delays and improving coordination.
- Mobile integration ensures key personnel remain connected even when away from desks or traveling.
- Faster internal networking supports critical airport operations and data flow, improving overall efficiency.
Security
Security was built into the solution from the start. Calls and data are protected without adding complexity for users, giving peace of mind that sensitive information stays private and secure.
Contact Us
Are you looking to enhance your business communication and streamline your telephony systems? Look no further than MPR IT. As experts in the field of VoIP systems, we can assist you in installing and implementing a reliable and efficient VoIP solution tailored to your specific business needs. With our expertise and attention to detail, we can ensure a seamless transition to a VoIP system, enabling you to leverage advanced features, improve collaboration, and achieve cost savings. From selecting the right hardware to configuring the system and providing ongoing support, MPR IT is committed to delivering exceptional service and helping your business thrive in the digital age. Trust us to handle your VoIP installation with the utmost professionalism and expertise.