3CX is your powerful, fully-featured communications system, including VoIP, enabling seamless interaction with colleagues and customers anytime, anywhere. With its advanced capabilities and scalability, you can streamline your business communications, enhance productivity, and ensure that you’re always connected. Whether you’re in the office or on the go, 3CX provides the flexibility and reliability you need to stay ahead. Experience the ease of managing calls, video conferences, and messages all from one intuitive platform, designed to support your success
Allow MPR IT to unlock The full potential of your business communications with VoIP Solutions Powered by 3CX. MPR has be deploying and supporting 3CX phone systems for over 17 years in and around Kent, London and the South East – From agricultural firms to Hotels, our team is ready to provide a quick demo, discuss installations, and answer any questions you may have!
Whether you’re looking to enhance customer service, streamline operations, or integrate seamlessly with existing systems, 3CX offers the tools and flexibility you need. Combined with our years of experience the difference with advanced features, robust security, and unparalleled support allows us to transform your communication strategy today and propel your business forward with 3CX.
Contact our Team todayDiscover why MPR IT and 3CX is the perfect solution for your business::
● Telephony: Utilise web clients and mobile apps for efficient remote work.
● Video: Enjoy built-in video capabilities with no need for additional add-ons.
● Live Chat: Engage with your customers in real-time through your website, Facebook, or WhatsApp!
● SMS: Enable instant interaction with your customers.
● Integrations: Seamlessly connect with CRMs, MS Teams, and Microsoft 365.
● Cost-Effective: Reduce expenses on phone bills, add-ons, and hardware.
● Flexible: Retain your numbers, choose your phones, and select your provider.
● Secure: Benefit from 3CX’s advanced security features.
● Install Anywhere: Deploy on hosted or on-premise solutions, MiniPC, Hyper-V, VMware, or KVM!
● Vendor-Backed: Supported by us, with the assurance of vendor backing.
● Global Reach: Trusted by over 350,000 customers worldwide.
You can try a fully equipped 3CX System today! Our team is ready to provide a quick demo, discuss installations, and answer any questions you may have!
3CX Apps & Features 3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat, Facebook and WhatsApp integration.
Experience seamless communication with 3CX, offering features like remote calling, video conferencing, instant messaging, and WhatsApp integration. Enjoy secure, encrypted conference calls and free VoIP calls directly from your smartphone.
3CX empowers you to work from anywhere with a multifunctional web app featuring scalability, unified communications, and VoIP services. Make calls from your browser, control devices, and manage customer interactions via live chat, WhatsApp, and SMS from a single interface. Enjoy one-click video conferencing, a native desktop app for calls, CRM integration, seamless Microsoft 365 connectivity, and real-time colleague status updates.
Engage with customers directly on your website using 3CX, where you can create chat queues and respond via the web client or app. Easily transfer chats to team members, elevate conversations to calls or video with a click, and benefit from chat reporting and monitoring features for managers.
Integrate your Facebook business page with 3CX to streamline customer communication. All messages are directed to your web client, allowing agents to respond without needing Facebook access. Forward messages to a queue with multiple agents and access detailed chat reports per agent and queue.
Manage WhatsApp messages seamlessly from a single platform with 3CX. Ensure compliance with logged messages, protect staff privacy by eliminating the need for personal numbers, and centralize chat logs. Distribute WhatsApp messages to a queue of agents to efficiently share the workload.
With 3CX, send SMS/MMS to customers while routing messages to multiple agents to ensure every inquiry is addressed. Maintain privacy by keeping personal mobile numbers confidential.
3CX offers free video conferencing for up to 250 participants, initiated with a single click. Features include dial-in options, conference or webinar creation, remote control assistance, PDF pre-upload, a whiteboard, screen sharing, polling tools, video recording, and integrated chat.
3CX elevates your call centre with advanced features to enhance customer service, sales, and productivity. Benefit from switchboards, wallboards, real-time reporting, and queue strategies. Managers can monitor communications, integrate with Microsoft 365 and CRMs like Salesforce, and develop custom CRM solutions. Manage call recordings, use hot desking, and design custom call flows with 3CX CFD.
3CX helps reduce your phone bill by up to 80% with licensing based on simultaneous calls and VoIP technology, not extensions. Enjoy free interoffice and branch calls, and connect with remote workers via web clients and mobile apps. Lower outbound call charges using SIP trunks, eliminate 800 number costs with WebRTC integration, and offer competitive rates with international DIDs and IP telephony.
3CX sets the standard in VoIP security with advanced features designed to protect your PBX system. Benefit from secure web server configurations, automatic SIP attack detection and blacklisting, and an updated global IP blocklist. Encrypt traffic through the 3CX Tunnel and SRTP, manage SSL certificates automatically, and enjoy top security ratings. Features include automatic failover, HTTPS encryption, and IP-based access restrictions to the management console.
3CX’s Call Flow Designer enhances customer service by streamlining call handling. It offers features like call routing based on customer authentication, an automatic outbound dialer, call-back scheduling, credit card authentication, phone orders, surveys, and automated text-to-speech and speech-to-text in 120 languages.
3CX CRM integration boosts customer satisfaction and staff productivity by supporting major CRMs like Salesforce and Microsoft Dynamics. It offers call and chat journaling, automatically creates new customer records, saves agents time, and logs calls in CRM records, even when using 3CX apps.
3CX’s hotel module delivers premium service at a reduced cost, optimizing internal and guest communication. It features guest check-in/out, extension matching to guest names, external call billing, wake-up call scheduling, and blocking external calls in vacant rooms.