Background:

London Ashford Airport, also known as Lydd Airport, is an airport located in Kent, South East England. It serves as a transportation hub for various airlines and is utilised by companies such as Bristow, The Border Force, The Coastguard, and others. The airport recently underwent a phone system upgrade, which involved the implementation of 3CX-hosted VoIP phones.

This upgrade aimed to improve efficiency and cost savings for the airport, but also to optimise its communication processes, increase productivity, and ensure that calls were handled efficiently, freeing up key staff members to focus on their core responsibilities.

Problem:

London Ashford Airport, a valued customer of MPR IT for many years, encountered a significant challenge with its outdated and expensive phone system. The arrival of a new Finance Controller shed light on the exorbitant cost of over £1.5k per month for a poorly implemented PBX solution that failed to meet the airport’s requirements, which had been implemented through a separate telecommunications company.

Realising the need for a more efficient and cost-effective system, the Finance Controller proactively engaged with MPR IT to investigate alternative options and find a tailored solution that would address the airport’s specific needs.

Solution:

After careful consideration, London Ashford Airport made the strategic decision to replace its outdated PBX phone system with 3CX-hosted VoIP phones. This choice was driven by several key factors:

1. Familiarity and ease of use of the 3CX system for a smooth transition.
2. The flexibility of 3CX enables tailored solutions for efficient collaboration.
3. Enhanced productivity and streamlined communication with flexible work options.
4. Effective call routing minimises impact on staff and improves customer service.
5. Advanced features like voicemail enhance communication capabilities.
6. Dynamic call routing optimises communication processes, minimizing wait times.
7. Mobile apps and softphone functionality enable productivity on the go. Overall, the upgrade to 3CX-hosted VoIP phones has significantly improved communication, collaboration, mobility, and functionality at London Ashford Airport.

Efficiency and Savings with 3CX Hosted VoIP Phones

• Cost-effective solution compared to previous provider
• Ability to use mobile apps and different types of phones
• Substantial savings that pay for the entire project within 1 year
• Improved network security and continuity with modern equipment
• The cloud-based system ensures uninterrupted communication during power and internet outages

Improved Communication and Enhanced Productivity

The phone system upgrade at London Ashford Airport involved strategic deployment of various hardware components to establish a reliable and efficient communication infrastructure. This hardware installation resulted in improved security, seamless business communications, increased network speed, enhanced emergency response capabilities, and expanded coverage and mobility throughout the airport premises.

• Enhanced security with the installation of a Watchguard Firewall, providing robust protection for telephony and SIP communications.
• Implemented three 48-port PoE switches for seamless and unified business communications across the airport’s main offices.
• Improved network speed, resulting in faster and more efficient data transfer for increased productivity.
• Installed a dedicated 24-port PoE switch and HP Aruba wireless access points at the fire station for reliable and secure wireless connectivity during emergencies.
• Facilitated efficient collaboration and communication among emergency responders at the fire station, enhancing overall safety and security.
• Met the requirements of the Civil Aviation Authority by providing a backup line for uninterrupted communication and supported up to 11 fax machines on-site with an analog VoIP converter.
• Deployed Yealink T46 phones in the main offices for advanced features and functionality in unified business communications.
• Strategically placed wall-mount phones for quick and easy access during emergencies.
• Implemented DECT phones for maximum coverage and mobility throughout the airport premises.
• Improved communication coverage and enabled staff members to stay connected and accessible, enhancing overall productivity and coordination.

Overall, this comprehensive hardware deployment has significantly improved telephony, SIP, unified, and business communications at London Ashford Airport, enhancing efficiency and productivity across the entire organisation.

Hardware Deployment for Reliable Communication Infrastructure

• WatchGuard Firewall for enhanced security
• 48-port PoE switches for main communications
• 24-port PoE switch for the fire station
• HP Aruba wireless access points in the fire station
• Analogue VoIP converter for up to 11 fax machines
• Yealink T46 phones for main offices
• Wall-mount phones for emergency services
• DECT phones for maximum coverage

Results:

The successful implementation of the 3CX-hosted VoIP phone system at London Ashford Airport was made possible through the collaborative efforts of MPR IT and MPR Technical Services.

MPR IT as the primary provider, played a crucial role in understanding the airport’s specific requirements and proposing the 3CX solution as a tailored IT solution. They worked closely with the airport’s management team to assess the existing infrastructure, identify pain points, and determine the desired outcomes of the upgrade. MPR IT also facilitated discussions with the airport’s stakeholders to ensure their needs were met throughout the project.

MPR Technical Services, on the other hand, provided the necessary technical expertise and support to execute the implementation. They worked hand in hand with MPR IT to deploy the hardware components, such as the Watchguard Firewall, PoE switches, wireless access points, and analog VoIP converter. MPR Technical Services ensured that the installation was carried out efficiently and effectively, minimising downtime and disruptions to the airport’s operations.

Throughout the project, MPR IT and MPR Technical Services maintained open lines of communication with the airport’s management team, providing regular updates on the progress and addressing any concerns or issues that arose. Their collaborative approach ensured a smooth and successful implementation of the 3CX-hosted VoIP phone system, resulting in the multitude of benefits experienced by London Ashford Airport.

By working together, MPR IT and MPR Technical Services demonstrated their expertise, attention to detail, and commitment to delivering tailored IT solutions that meet the specific business needs of their clients.

Benefits of Implementing 3CX Hosted VoIP at London Ashford Airport

• Simplified billing processes
• Improved support and troubleshooting from MPR IT
• Enhanced security of communication infrastructure
• Uninterrupted communication during power and internet outages
• Seamless operations for critical stakeholders at the airport

Security:

During the network overhaul at London Ashford Airport, significant security improvements were implemented to bring the network up to modern standards. This included addressing issues such as unsecured network ports, failing cabling, and outdated firewall rules. By rectifying these vulnerabilities, the airport’s network is now better protected against potential threats and unauthorised access. The implementation of the 3CX-hosted VoIP phone system also contributed to enhanced security, as it leverages advanced encryption protocols to safeguard communication and prevent eavesdropping or interception of sensitive information. These comprehensive security measures ensure that the airport’s network is robust and resilient against potential cyber threats.

Continuity:

Continuity is paramount for London Ashford Airport, as it collaborates with critical organisations like Border Force and the Home Office. Recognising the need for uninterrupted communication, the implementation of the cloud-based 3CX-hosted VoIP phone system was a strategic choice. This system ensures that even in the event of total power or internet outages on-site, the airport’s staff can seamlessly log into their mobile apps and continue working with business phones via a 4G or 5G connection. This level of resilience is crucial for maintaining smooth operations and effective coordination with key stakeholders, ensuring that the airport can fulfill its responsibilities without any disruption.

Contact Us

Are you looking to enhance your business communication and streamline your telephony systems? Look no further than MPR IT. As experts in the field of VoIP systems, we can assist you in installing and implementing a reliable and efficient VoIP solution tailored to your specific business needs. With our expertise and attention to detail, we can ensure a seamless transition to a VoIP system, enabling you to leverage advanced features, improve collaboration, and achieve cost savings. From selecting the right hardware to configuring the system and providing ongoing support, MPR IT is committed to delivering exceptional service and helping your business thrive in the digital age. Trust us to handle your VoIP installation with the utmost professionalism and expertise.

 

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Background:

CRS, also known as Civil Rail Services, is a company based in Kent, South East England, with offices located throughout the UK. They specialise in providing comprehensive rail infrastructure services.

As a leading provider in the industry, CRS offers a wide range of services related to rail construction, maintenance, and project management. They work on various aspects of rail infrastructure, including track construction and maintenance, signaling and telecommunications, electrification, and civil engineering works.

With their expertise and experience, CRS plays a crucial role in the development and maintenance of rail networks across the UK. Their services contribute to the safe and efficient operation of railways, ensuring the smooth transportation of passengers and goods.

Problem:

CRS, a Kent-based company working on government contracts, required a firewall installation to improve its cyber insurance coverage and maintain uninterrupted business operations.

With the updated terms of their cyber insurance policy, CRS was required to implement multi-factor authentication (MFA) for remote access to their servers and internal applications. This additional layer of security was crucial to protect sensitive data and mitigate the risk of unauthorised access. Failure to implement MFA not only posed a threat to their contracts but also left them vulnerable to potential security breaches, which could have severe consequences for their business reputation and operations.

To address compliance and data security concerns, CRS engaged MPR IT Solutions, an experienced IT provider. Recognising the importance of robust cybersecurity measures, we recommended the implementation of a WatchGuard Firewall, specifically the WatchGuard Firebox T85. Alongside the firewall, we also advised the use of multi-factor authentication (MFA) to further enhance security. The WatchGuard Firebox T85 provided advanced threat protection and network security features, ensuring that CRS’s servers and internal applications were safeguarded from unauthorised access and potential data breaches. By combining the WatchGuard Firebox T85 with MFA, CRS significantly strengthened its overall cybersecurity posture, mitigating risks and ensuring compliance with data security regulations.

Solution:

After a thorough consultation with Alex Mendes, Technical Services Director at MPR Technical Services, it was determined that the WatchGuard Firewall T85 firebox would be the ideal solution to meet CRS’s specific requirements. The T85 firewall firebox offered advanced features and capabilities to enhance CRS’s cybersecurity measures. Additionally, the existing Draytek router could be repurposed as a modem, eliminating the need for additional hardware costs.

To ensure secure remote access and comply with the updated terms of their cyber insurance, CRS recognised the need to implement multi-factor authentication (MFA). After careful evaluation, it was determined that five Authpoint licenses would be the optimal solution to enable MFA for the required number of users. Authpoint provides an additional layer of security by requiring users to verify their identity through multiple factors, such as a password and a unique code sent to their mobile device. By implementing MFA, CRS significantly enhances its cybersecurity measures and reduces the risk of unauthorised access to its servers and internal applications. This proactive approach demonstrates CRS’s commitment to data protection and mitigating potential security breaches.

Following these discussions and considerations, the quote for the firewall installation and MFA setup was adjusted accordingly, taking into account the specific requirements and preferences of CRS.

Additional Redundancy:

To ensure uninterrupted connectivity, CRS explored alternative internet provisions due to occasional dropouts with their on-premises line. While rare, dropouts can still occur with their main leased line connection. Implementing a different type of internet provision, such as wireless or 4G, was a logical choice for CRS to enhance business continuity and minimise disruptions. After careful evaluation, CRS decided to stick with the 4G backup solution, considering its improved stability and reliability compared to retaining the Old SoGEA line. This decision further strengthened their business continuity measures and reduced the risk of downtime.

Financing Considerations:

During the project, CRS expressed interest in exploring financing options for the firewall installation and MFA setup. However, after careful consideration, it was determined that the repayment terms associated with the available financing options were not suitable for this specific project. Typically, finance agreements are more favorable for projects exceeding £10k in value. While financing was not feasible in this case, CRS remained committed to finding a cost-effective solution that aligned with their budgetary constraints. By prioritising financial prudence, CRS ensured that the project remained financially viable and aligned with its long-term goals.

Results:

The successful implementation and configuration of the WatchGuard Firewall T85 firebox and MFA setup provided CRS with a robust network security solution. The firewall appliance was carefully configured to meet CRS’s specific requirements, ensuring optimal protection against cyber threats. The deployment of the firewall and MFA solution enabled secure remote access to Sage and other applications for five team members, enhancing productivity and data security.

In addition to the firewall installation, the network was carefully configured to ensure seamless integration and reliable connectivity. The 4G backup solution was deployed to replace the SoGEA line, providing improved reliability and minimising the risk of internet disruptions.

By customising the solution to fit their needs, CRS achieved a tailored IT infrastructure that met their specific business requirements and budget. This comprehensive approach to configuration, network setup, appliance deployment, and customisation ensured that CRS had a robust and secure IT environment to support its operations effectively.

By investing in the necessary IT infrastructure and security measures, CRS demonstrated its commitment to maintaining the highest standards of data protection and business continuity. This proactive approach not only safeguarded their contracts but also instilled confidence in their clients and stakeholders, showcasing CRS as a reliable and trustworthy partner in the government contracting sector.

Take Your Cybersecurity to the Next Level with MPR IT Solutions

At MPR IT Solutions, your business’s cybersecurity is our top priority. We understand the critical importance of safeguarding your sensitive data and protecting your operations against potential cyber threats. That’s why we offer industry-leading solutions to enhance your cybersecurity posture, including the installation of WatchGuard Firewall Firebox T85.

With the ever-increasing sophistication of cyber attacks, businesses need robust, state-of-the-art cybersecurity solutions to ensure their data remains secure. Our team of experienced professionals will work closely with you to assess your specific requirements and design a tailored solution using the WatchGuard Firewall Firebox T85.

Implementing the WatchGuard Firewall Firebox T85 provides your business with advanced threat protection and network security features. This powerful firewall appliance offers comprehensive security measures, guarding your servers and internal applications against unauthorized access and potential data breaches. With our expertise and attention to detail, we ensure that the installation and configuration of the firebox are carried out seamlessly, minimizing disruption to your operations.

In addition to the WatchGuard Firewall Firebox T85, we recommend the implementation of multi-factor authentication (MFA) to provide an extra layer of security. MFA ensures that only authorised individuals can access your servers and internal applications, reducing the risk of unauthorised access and protecting your valuable data.

By choosing MPR IT Solutions for your firewall installation and cybersecurity needs, you can expect:

• Expert consultation to determine the most suitable solution for your business
• Seamless installation and configuration of the WatchGuard Firewall Firebox T85
• Implementation of multi-factor authentication to enhance security
• Ongoing support and maintenance to keep your cybersecurity measures up to date
• Customized solutions tailored to your specific requirements and budget

Don’t compromise on the security of your business. Contact MPR IT Solutions today to schedule a consultation and take the first step towards fortifying your cybersecurity defences with WatchGuard Firewall Firebox T85. Keep your data safe, protect your operations, and enjoy peace of mind knowing that you have a trusted partner in cybersecurity.

 

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