3cx Voip

Background

Gravesend Grammar School is a renowned educational institution located in Gravesend, a charming town in the county of Kent, United Kingdom. Situated on Wrotham Road, the school is easily accessible and serves as a hub of learning for the local community and beyond.

With a proud history dating back to its founding in 1893, Gravesend Grammar School has established itself as a leading institution for academic excellence. The school prides itself on its commitment to providing a nurturing and stimulating environment for its pupils.

Currently, Gravesend Grammar School caters to a diverse student body. The dedicated staff and faculty at the school are passionate about offering tailored education and empowering students to achieve their full potential.

Gravesend Grammar School’s commitment to excellence is reflected in its strong academic track record, as well as the wide range of extracurricular activities and opportunities it offers to its students. The school’s beautiful campus and state-of-the-art facilities provide an ideal setting for fostering creativity, personal growth, and lifelong learning.

Overall, Gravesend Grammar School stands as a beacon of educational excellence, providing a nurturing and inspiring environment for pupils to thrive and succeed.

Problem

Gravesend Grammar School faced a pressing problem – the need for a new phone system to keep up with their growing needs. The school’s in-house IT manager diligently searched for a company that could provide a comprehensive solution – from designing and supplying to installing and maintaining a top-notch 3CX system. The stakes were high, as the school required a seamless and efficient communication system to support its commitment to academic excellence and student success. It was crucial to find a partner who could not only meet their specific requirements but also provide exceptional service throughout the entire process.

Solution

MPR IT Solutions successfully implemented a comprehensive solution to address the pressing phone system needs of Gravesend Grammar School.

To minimise disruption to the staff and pupils, our team carefully planned and scheduled the project during the school holidays. Our fully DBS-checked team was able to efficiently design and install a network of 3CX phones throughout the school, ensuring a seamless and efficient communication system.

One of the key considerations during the implementation was to ensure that the administrative staff and teachers faced as little disruption as possible. Our team worked closely with them, understanding their specific needs and providing the necessary training and support. We also took into account the varying technology proficiency levels of the staff, ensuring that the solution catered to both those who required basic functionalities and those who were eager to embrace new technology.

Another important aspect of the implementation was the integration of voice messages and unified communications. We understood the significance of these features in enhancing communication and collaboration within the school community. By gradually adding these features, we ensured that the teachers were not disturbed during important tasks such as marking and after hours.

In terms of timeline, the transfer of the phone system took place in late July, specifically on the 21st, to minimise disruption during the exam period. The implementation phase continued from Thursday the 18th to the 25th of August, ensuring that the system was fully functional by the start of the new term on the 1st of September.

To meet the school’s requirements, we increased the number of phones to 30 with 8 lines. We also integrated the phone system with cloud platforms such as Google Calendars and Office 365 to streamline scheduling and enhance productivity. Additionally, we designed a call handling flow chart to ensure efficient routing of calls within the school. The auto-attendant feature at the reception, particularly for Whitehall Primary Phase 2, was given special importance to further enhance communication.

Results

With our tailored solution and attention to detail, MPR IT Solutions successfully implemented a robust phone system for Gravesend Grammar School, addressing their existing issues and providing a solid foundation for improved communication and collaboration.

MPR IT Solutions’ implementation of the 3CX VoIP system at Gravesend Grammar School has revolutionised their communication methods. The results of the project are as follows:

  1. Telephony: The new VoIP system has provided the school with a reliable and efficient telephony network. The integration of the 3CX phones throughout the school ensures seamless communication between staff, students, and parents.
  2. PBX: The implementation of a comprehensive PBX (Private Branch Exchange) system has enabled Gravesend Grammar School to manage its internal and external calls effectively. The PBX system allows for easy call routing and handling, improving overall communication efficiency.
  3. SIP (Session Initiation Protocol): By adopting SIP technology, the school now can make and receive calls over the Internet. This has significantly reduced their telephony costs and provided greater flexibility in communication.
  4. Scalability: The scalable nature of the 3CX VoIP system allows for easy expansion as the school grows. The system can accommodate additional phone lines and users without the need for extensive hardware upgrades.
  5. Functionality: The 3CX VoIP system offers a wide range of features and functionalities that have enhanced communication at the school. Features such as voicemail, call forwarding, call recording, and auto-attendant have improved overall efficiency and productivity.
  6. Software Integration: The integration of the phone system with cloud platforms such as Google Calendars and Office 365 has streamlined scheduling and improved productivity. Staff members can now easily manage their calendars and schedules, ensuring better coordination and communication.
  7. Video Conferencing: The implementation of video conferencing capabilities has transformed the way Gravesend Grammar School conducts meetings and collaborations. With the ability to hold virtual meetings, staff members can connect and communicate effectively, regardless of their physical location.Overall, the 3CX VoIP integration has fundamentally changed the way Gravesend Grammar School communicates. The robust telephony network, PBX system, SIP technology, scalability, extensive functionality, software integration, and video conferencing capabilities have all contributed to improved communication, collaboration, and productivity within the school community.

Embrace the Future of Communication with 3CX and Microsoft Teams VoIP Systems

Is your school or business looking for a reliable and efficient communication solution? Look no further! At MPR IT Solutions, we specialise in implementing cutting-edge VoIP systems, including 3CX and Microsoft Teams. With these advanced solutions, your team can seamlessly make and receive calls, even when remote working. Say goodbye to downtime and embrace the future of communication. Contact us today to find out how we can revolutionise your communication infrastructure.


Voip Phone System

In early 2020, having a flexible communication system was crucial for success in small businesses. Crowther Creative, a long-term customer of MPR IT Solutions, faced a significant challenge when their existing phone system proved to be inflexible for supporting remote working. The closure of their office further complicated matters, as redirecting business phone lines to remote working locations became a task. MPR IT Solutions stepped in with a solution that not only addressed these challenges but also proved to be a cost-effective communication service.

Background

Crowther Creative struggled with an outdated traditional phone system that lacked the flexibility required for remote working. This system made it difficult to redirect business phone lines to remote locations, hindering productivity and communication. Furthermore, the maintenance costs associated with the traditional phone system were high, reducing the company’s ability to allocate resources to other critical areas.

Solution

With a trusted and established relationship with MPR IT Solutions, Crowther Creative turned to them to upgrade their phone system. MPR IT Solutions offered fully hosted VoIP phone system (voice over internet protocol) that provided the flexibility required for remote working. By partnering with MPR IT Solutions, Crowther Creative could consolidate its IT and phone system needs, simplifying its support process. This close working relationship helped foster a stronger partnership between the two businesses, allowing for seamless communications and problem-solving.

MPR IT Solutions implemented a tailored solution for Crowther Creative that included the following features:

1. Hosted VoIP Telephone Extensions: MPR IT Solutions provided Crowther Creative with seven VoIP-hosted telephone extensions. These extensions included 2000 minutes per user for combined landline and mobile usage. This allowed employees to easily communicate with clients and colleagues, regardless of their location.

2. Auto Attendant: The hosted phone system included an auto-attendant feature, which allowed callers to be directed to the appropriate department or individual without the need for human intervention. This streamlined the call-handling process and improved customer satisfaction.

3. Advanced Call Handling Hunt Groups: MPR IT Solutions implemented advanced call-handling hunt groups, ensuring that incoming calls were efficiently distributed among available employees. This helped to reduce wait times and improve overall call management.

4. Soft Phone for PC Install: Employees were provided with softphone installations on their PCs, enabling them to make and receive calls directly from their computers. This feature proved especially useful for remote working, as employees could easily stay connected without the need for additional hardware.

5. Go Integrator for Application Integration: MPR IT Solutions integrated the hosted phone system with Crowther Creative’s existing applications,(including cloud services) such as customer relationship management (CRM) software. This integration facilitated seamless communication and improved productivity by allowing employees to access customer information directly from the phone system.

6. Call Recording with 180-day Retention: The hosted phone system included call recording capabilities with a retention period of 180 days. This feature was essential for Crowther Creative, as it allowed them to review and analyse customer interactions, ensuring quality control and compliance with industry regulations.

7. Yealink Desktop Phone: MPR IT Solutions provides Yealink desktop phones, offering a user-friendly interface and high-quality audio for clear and efficient communication.

8. Yealink DECT Phone: In addition to desktop phones, MPR IT Solutions also supplied Yealink DECT phones, allowing employees to have wireless communication capabilities throughout the office.

9. PC Client Only Extensions: Two PC client-only extensions were set up, providing employees with the flexibility to make and receive calls directly from their computers.

10. Plantronics USB Headsets: To further enhance communication capabilities, MPR IT Solutions supplied Plantronics USB headsets that could be used with either the desk phone or the PC. These headsets ensured clear audio and improved comfort during long calls.

Results

By partnering with MPR IT Solutions and implementing a hosted VoIP phone system, Crowther Creative experienced significant improvements in its communication capabilities. The key impacts of the solution were as follows:

1. Enhanced Flexibility: The hosted phone system allowed employees to easily redirect business phone lines to remote working locations, ensuring seamless communication even during office closures. This flexibility improved productivity and enabled employees to work efficiently from anywhere.

2. Cost-Effectiveness: The transition to a hosted phone system resulted in cost savings for Crowther Creative. The elimination of high maintenance costs associated with the traditional phone system allowed the company to allocate resources to other critical areas of its business. The consolidated monthly invoice from MPR IT Solutions for all support, phone lines, and internet connections allowed for effective budgeting and cost management.

3. Improved Customer Service: The auto attendant feature and advanced call handling hunt groups ensured that incoming calls were efficiently directed to the appropriate department or individual. This reduced wait times, improved call management, and ultimately enhanced customer satisfaction.

4. Seamless Integration: The integration of the hosted phone system with Crowther Creative’s existing applications, such as CRM software, improved productivity by allowing employees to access customer information directly from the phone system. This streamlined communication and eliminated the need for manual data entry.

5. Quality Control and Compliance: The call recording capabilities with a retention period of 180 days allowed Crowther Creative to review and analyse customer interactions. This ensured quality control and compliance with industry regulations, leading to improved customer service and adherence to legal requirements.

6. User-Friendly Equipment: The Yealink desktop phones and DECT phones provided by MPR IT Solutions offered a user-friendly interface and high-quality audio, ensuring clear and efficient communication. The Plantronics USB headsets further enhanced communication capabilities, providing clear audio and improved comfort during calls.

Conclusion

By partnering with MPR IT Solutions and implementing a hosted VoIP phone system, Crowther Creative successfully addressed its communication challenges and achieved significant benefits. The flexible nature of the hosted phone system allowed for seamless communication during remote working and local office closures, improving productivity and employee efficiency. The cost savings from transitioning to a hosted phone system allowed Crowther Creative to allocate resources to other critical areas of their business. The integration of the phone system with existing applications streamlined communication and improved productivity. Additionally, the call recording capabilities ensured quality control and compliance with industry regulations.

Overall, MPR IT Solutions’ expertise and tailored IT solutions enabled Crowther Creative to enhance its communication capabilities, improve customer service, and achieve cost savings. This case study serves as a testament to MPR IT Solutions’ ability to provide effective and customised solutions to meet the specific needs of businesses.