Azure Services

Background

The George Hotel in Rye is a premier hotel located in East Sussex. With its picturesque location and rich history, it has become a popular destination for tourists and locals alike. Known for its exceptional service and luxurious accommodations, The George Hotel offers guests an unforgettable experience. In this case study, we will explore the partnership between The George Hotel and MPR IT Solutions, focusing on how our tailored IT support and services have helped enhance their operations. Discover the journey that brought The George Hotel to us and the valuable solutions we provided during their on-boarding process.

Problem

In 2017, The George Hotel approached MPR IT Solutions with a specific goal in mind – to discuss their existing network infrastructure and conduct a comprehensive review of all their technology systems. The hotel’s IT manager recognised the need for a complete overhaul, considering the aging hardware and the desire to explore hosted or cloud solutions that would minimise the reliance on physical hardware and provide increased reliability and redundancy.

As part of this review, MPR IT Solutions identified several key areas that required attention. Firstly, the existing hardware was reaching the end of its lifecycle and needed to be replaced. Additionally, the hotel acknowledged the importance of having an uninterruptible power supply (UPS) to ensure the stability of their technology systems. Lastly, with the evolving cyber threats, The George Hotel prioritised enhancing their cybersecurity measures.

With these specific requirements in mind, MPR IT Solutions devised a tailored approach to address each concern and provide optimal solutions. Let’s dive deeper into the details of how MPR IT Solutions collaborated with The George Hotel to meet their specific needs and ensure a seamless journey towards improving their IT infrastructure.

Solution

MPR IT Solutions recommended migrating The George in Rye’s server infrastructure to Microsoft Azure’s cloud services. This decision offers improved speed, enhanced compliance, and significant cost savings. By leveraging Azure, the hotel can avoid investing in new hardware and quickly procure necessary desktops.

With Azure as the chosen cloud platform, The George in Rye can enjoy consistent uptime and robust server protection. Azure’s redundant and scalable infrastructure ensures reliability and peace of mind. As the most compliant cloud platform trusted by businesses worldwide, Azure provides unmatched security and support.

By partnering with MPR IT Solutions, The George in Rye can tap into a team of Azure experts who provide exceptional services and support throughout the migration process. From seamless billing to efficient scaling, our resources and experts ensure a smooth transition tailored to the hotel’s specific needs.

MPR IT Solutions recognises the importance of hosting, scalability, integration, and Azure migration for The George Hotel’s technological needs. By migrating to Azure, the hotel gains improved speed, compliance, and scalability. Azure’s seamless integration enhances efficiency and productivity. With MPR IT Solutions guiding the Azure migration, The George Hotel can confidently transition to this secure cloud platform, meeting their specific requirements.

Results

After partnering with MPR IT Solutions and migrating to Microsoft Azure’s cloud services, The George Hotel in Rye has experienced remarkable results. The availability of their technology systems has significantly improved, ensuring smooth and uninterrupted operations for both staff and guests.

With Azure’s scalable infrastructure, The George Hotel has the flexibility to adjust their resources and accommodate fluctuating demands. This scalability enables the hotel to efficiently meet the needs of their growing customer base without any compromise in performance.

Moreover, the migration to Azure has also strengthened The George Hotel’s relationship with their customers. The enhanced reliability and security provided by Azure installs confidence in guests, knowing that their personal information and transactions are protected. This trust has resulted in an increase in customer satisfaction and loyalty.

Overall, the decision to migrate to Azure has proven to be a game-changer for The George Hotel. They now have a robust and scalable technology infrastructure that supports their operations seamlessly. By leveraging Azure’s availability, scale, and customer-centric features, The George Hotel has achieved greater efficiency, improved customer experience, and a competitive edge in the hospitality industry.

Experience the Power of Managed Azure Solutions with MPR IT

Are you searching for a reliable and tailored IT solution to meet your business needs? Look no further than MPR IT Solutions. Our expertise in Managed Azure Services can revolutionize your technology infrastructure.

With our team of Azure experts, we provide exceptional support and services throughout the migration process. Our seamless and efficient approach ensures a smooth transition to the secure Azure cloud platform, specifically tailored to your requirements.

Unlock the full potential of Azure’s robust infrastructure, improved speed, enhanced compliance, and significant cost savings. Experience consistent uptime, unmatched security, and peace of mind with Azure’s scalable and redundant framework.

Don’t miss out on this game-changing opportunity to boost efficiency, improve customer experience, and gain a competitive edge in your industry. Contact MPR IT Solutions today and let us guide you towards the power of Managed Azure Services.

 


Microsoft Business Premium

Background

Howard Bros Joinery is a company that specialises in joinery and carpentry services. They provide tailored solutions for businesses in need of customised woodwork, such as cabinets, furniture, and architectural elements. With its expertise and high-quality craftsmanship, Howard Bros Joinery has established a strong reputation in the industry. Their commitment to excellence and attention to detail make them a trusted choice for companies looking for top-notch joinery services.

Problem

Howard Bros Joinery, a long-time customer of MPR IT Solutions, made the strategic decision to upgrade from Microsoft 365 Business Standard to Microsoft Business Premium. This upgrade was driven by their recognition of the increasing importance of data security and their reliance on Office 365 for their daily operations. By upgrading to Business Premium, Howard Bros Joinery would not only enhance its existing security measures but also gain access to a wide range of additional benefits and tools. These include advanced collaboration features, business email and calendar services, and cloud storage solutions. With this upgrade, Howard Bros Joinery will be able to optimise its productivity, streamline its workflows, and ensure the utmost security of its valuable business data.

Solution

To upgrade the licenses for Howard Bros Joinery, MPR IT Solutions needed to undertake the following steps:

  1. Evaluate the current licensing: MPR IT Solutions assessed the existing licenses held by Howard Bros Joinery to determine their compatibility with Microsoft Business Premium. This evaluation helped identify any necessary modifications or upgrades in the licensing structure.
  2. Conduct a compatibility check: MPR IT Solutions verified that the existing IT infrastructure and systems at Howard Bros Joinery were compatible with Microsoft Business Premium. This involved ensuring that the hardware, software, and network configurations could support the new licenses seamlessly.
  3. Purchase Microsoft Business Premium licenses: MPR IT Solutions procured the required number of licenses for Howard Bros Joinery. This involved acquiring the appropriate licenses from Microsoft and setting up the necessary billing and payment arrangements.
  4. Plan the license migration: MPR IT Solutions developed a comprehensive plan for migrating Howard Bros Joinery’s existing licenses to Microsoft Business Premium. This plan included considerations for user access, data migration, and any necessary downtime or disruptions during the transition process.
  5. Configure and activate the licenses: MPR IT Solutions configured and activated the newly acquired Microsoft Business Premium licenses for Howard Bros Joinery. This involved setting up user accounts, assigning appropriate permissions and access levels, and configuring any additional security measures as required.
  6. Provide training and support: MPR IT Solutions offered training and support to Howard Bros Joinery’s staff to ensure a smooth transition to Microsoft Business Premium. This included familiarising them with the new features, functionalities, and security measures available with the upgraded licenses.
  7. Monitor and maintain the licenses: MPR IT Solutions continues to monitor and maintain the licenses for Howard Bros Joinery, ensuring that they remain up-to-date and in compliance with licensing agreements. This involves periodic reviews, updates, and license renewal management. By following these steps, MPR IT Solutions successfully upgraded the licenses for Howard Bros Joinery to Microsoft Business Premium, enabling them to take advantage of enhanced security, collaboration features, and productivity tools.

Results

As a result of upgrading to Microsoft Business Premium, Howard Bros Joinery’s team now benefits from enhanced security measures and the ability to manage their devices through Microsoft Intune. This ensures the utmost security of their valuable business data and provides peace of mind.

With the Business Premium licenses, Howard Bros Joinery can take advantage of features such as:

  1. Advanced Data Security: The upgraded licenses provide robust security measures to protect against potential threats and breaches, safeguarding sensitive business information.
  2. Microsoft Intune Integration: By utilising Microsoft Intune, Howard Bros Joinery can manage and secure their devices, including smartphones, tablets, and laptops, all from a centralised dashboard. This gives them greater control and visibility over their company’s devices and helps prevent unauthorised access.
  3. Multi-Factor Authentication (MFA): Business Premium also offers the option to enable MFA, adding an extra layer of security by requiring users to verify their identities using multiple authentication methods, such as a password and a fingerprint or a one-time verification code.
  4. Secure Collaboration: With advanced collaboration features, such as SharePoint, Teams, and OneDrive, the team at Howard Bros Joinery can securely share files, collaborate on projects, and communicate internally and externally, enhancing productivity and efficiency.
  5. Microsoft 365 Office Apps: With the Business Premium licenses, Howard Bros Joinery gains access to the full suite of Microsoft 365 apps, including Outlook, Word, Excel, PowerPoint, and more. These apps enable them to create, edit, and share documents seamlessly, enhancing their productivity and enabling effective communication.Upgrading to Microsoft Business Premium has not only provided Howard Bros Joinery with additional security measures, and device management, but it has also empowered them with tools and features, such as Microsoft 365 apps, to optimise their workflows, streamline their operations, and maintain a secure and productive work environment.

Upgrade Your Microsoft Licences to Business Premium with MPR IT Solutions

At MPR IT Solutions, we understand the importance of keeping your business up-to-date with the latest technology solutions. That’s why we offer a seamless upgrade process to help you transition from your current Microsoft licenses to Business Premium.

By upgrading to Business Premium, you will gain access to a wide range of business solutions, cloud services, subscription plans, collaboration tools, and enterprise security. Our team of experts will guide you through each step of the upgrade process, ensuring a smooth transition and minimal disruption to your operations.

With Business Premium, you can take advantage of advanced collaboration features such as SharePoint, Teams, and OneDrive, allowing your team to securely share files, collaborate on projects, and communicate effectively both internally and externally.

Furthermore, the subscription plans offered with Business Premium give you access to the full suite of Microsoft 365 apps, including Outlook, Word, Excel, PowerPoint, and more. This enables you to create, edit, and share documents seamlessly, enhancing your productivity and enabling effective communication.

In addition to these collaboration tools, Business Premium also provides enterprise-level security measures, including advanced data security, Microsoft Intune integration for device management, multi-factor authentication for added security, and secure collaboration features.

Upgrade your Microsoft licenses to Business Premium with MPR IT Solutions and unlock the full potential of your business with enhanced collaboration capabilities, cloud services, and enterprise security. Contact us today to get started on your upgrade journey.

 


3cx Voip

Background

Gravesend Grammar School is a renowned educational institution located in Gravesend, a charming town in the county of Kent, United Kingdom. Situated on Wrotham Road, the school is easily accessible and serves as a hub of learning for the local community and beyond.

With a proud history dating back to its founding in 1893, Gravesend Grammar School has established itself as a leading institution for academic excellence. The school prides itself on its commitment to providing a nurturing and stimulating environment for its pupils.

Currently, Gravesend Grammar School caters to a diverse student body. The dedicated staff and faculty at the school are passionate about offering tailored education and empowering students to achieve their full potential.

Gravesend Grammar School’s commitment to excellence is reflected in its strong academic track record, as well as the wide range of extracurricular activities and opportunities it offers to its students. The school’s beautiful campus and state-of-the-art facilities provide an ideal setting for fostering creativity, personal growth, and lifelong learning.

Overall, Gravesend Grammar School stands as a beacon of educational excellence, providing a nurturing and inspiring environment for pupils to thrive and succeed.

Problem

Gravesend Grammar School faced a pressing problem – the need for a new phone system to keep up with their growing needs. The school’s in-house IT manager diligently searched for a company that could provide a comprehensive solution – from designing and supplying to installing and maintaining a top-notch 3CX system. The stakes were high, as the school required a seamless and efficient communication system to support its commitment to academic excellence and student success. It was crucial to find a partner who could not only meet their specific requirements but also provide exceptional service throughout the entire process.

Solution

MPR IT Solutions successfully implemented a comprehensive solution to address the pressing phone system needs of Gravesend Grammar School.

To minimise disruption to the staff and pupils, our team carefully planned and scheduled the project during the school holidays. Our fully DBS-checked team was able to efficiently design and install a network of 3CX phones throughout the school, ensuring a seamless and efficient communication system.

One of the key considerations during the implementation was to ensure that the administrative staff and teachers faced as little disruption as possible. Our team worked closely with them, understanding their specific needs and providing the necessary training and support. We also took into account the varying technology proficiency levels of the staff, ensuring that the solution catered to both those who required basic functionalities and those who were eager to embrace new technology.

Another important aspect of the implementation was the integration of voice messages and unified communications. We understood the significance of these features in enhancing communication and collaboration within the school community. By gradually adding these features, we ensured that the teachers were not disturbed during important tasks such as marking and after hours.

In terms of timeline, the transfer of the phone system took place in late July, specifically on the 21st, to minimise disruption during the exam period. The implementation phase continued from Thursday the 18th to the 25th of August, ensuring that the system was fully functional by the start of the new term on the 1st of September.

To meet the school’s requirements, we increased the number of phones to 30 with 8 lines. We also integrated the phone system with cloud platforms such as Google Calendars and Office 365 to streamline scheduling and enhance productivity. Additionally, we designed a call handling flow chart to ensure efficient routing of calls within the school. The auto-attendant feature at the reception, particularly for Whitehall Primary Phase 2, was given special importance to further enhance communication.

Results

With our tailored solution and attention to detail, MPR IT Solutions successfully implemented a robust phone system for Gravesend Grammar School, addressing their existing issues and providing a solid foundation for improved communication and collaboration.

MPR IT Solutions’ implementation of the 3CX VoIP system at Gravesend Grammar School has revolutionised their communication methods. The results of the project are as follows:

  1. Telephony: The new VoIP system has provided the school with a reliable and efficient telephony network. The integration of the 3CX phones throughout the school ensures seamless communication between staff, students, and parents.
  2. PBX: The implementation of a comprehensive PBX (Private Branch Exchange) system has enabled Gravesend Grammar School to manage its internal and external calls effectively. The PBX system allows for easy call routing and handling, improving overall communication efficiency.
  3. SIP (Session Initiation Protocol): By adopting SIP technology, the school now can make and receive calls over the Internet. This has significantly reduced their telephony costs and provided greater flexibility in communication.
  4. Scalability: The scalable nature of the 3CX VoIP system allows for easy expansion as the school grows. The system can accommodate additional phone lines and users without the need for extensive hardware upgrades.
  5. Functionality: The 3CX VoIP system offers a wide range of features and functionalities that have enhanced communication at the school. Features such as voicemail, call forwarding, call recording, and auto-attendant have improved overall efficiency and productivity.
  6. Software Integration: The integration of the phone system with cloud platforms such as Google Calendars and Office 365 has streamlined scheduling and improved productivity. Staff members can now easily manage their calendars and schedules, ensuring better coordination and communication.
  7. Video Conferencing: The implementation of video conferencing capabilities has transformed the way Gravesend Grammar School conducts meetings and collaborations. With the ability to hold virtual meetings, staff members can connect and communicate effectively, regardless of their physical location.Overall, the 3CX VoIP integration has fundamentally changed the way Gravesend Grammar School communicates. The robust telephony network, PBX system, SIP technology, scalability, extensive functionality, software integration, and video conferencing capabilities have all contributed to improved communication, collaboration, and productivity within the school community.

Embrace the Future of Communication with 3CX and Microsoft Teams VoIP Systems

Is your school or business looking for a reliable and efficient communication solution? Look no further! At MPR IT Solutions, we specialise in implementing cutting-edge VoIP systems, including 3CX and Microsoft Teams. With these advanced solutions, your team can seamlessly make and receive calls, even when remote working. Say goodbye to downtime and embrace the future of communication. Contact us today to find out how we can revolutionise your communication infrastructure.


Sim only

Background

Howard Bros Joinery is a reputable specialist joinery contractor, offering bespoke sub-contract and supply-only services. With a strong track record since 1938, they have gained the trust of contractors and clients for timely and efficient work. Their expertise extends to various trades, including metalwork, glass, stone, and solid-surface.

A commitment to quality, efficiency, and program compliance has resulted in a loyal customer base and repeat business. They take pride in the skilled workforce and state-of-the-art manufacturing facility near London. Through ongoing investment in machinery and apprenticeship recruitment, they ensure that the team remains highly skilled and up-to-date with industry requirements. This dedication extends to the site installation team as well.

Introduction

In this case study, we will explore how MPR IT Solutions provided Howard Bros Joinery with additional managed services of O2 business sim cards. With an existing IT Support contract, Howard Bros Joinery turned to MPR IT Solutions for 26 sim cards offering unlimited data, minutes, and texts for their employees. This ensured seamless connectivity and efficient billing processes. MPR IT Solutions also offered a range of smartphones, including Samsung, Google, and iPhones, to meet Howard Bros Joinery’s specific business needs.

The Challenge

Howard Bros Joinery, like many companies, faced the challenge of managing multiple SIM cards for their employees. This not only led to complicated billing processes but also hindered effective communication and collaboration within the organisation. They needed a solution that would streamline their connectivity requirements and provide a centralised billing system.

The Solution

MPRIT Solutions stepped in to provide Howard Bros Joinery with a tailored IT contract that included managed services of O2 business sim cards. By offering 26 cards with unlimited data, calls, and texts, MPR IT Solutions ensured that all employees across the business had seamless connectivity, enabling them to stay connected and productive at all times.

Furthermore, MPR IT Solutions consolidated all the billing in one place, simplifying the process for Howard Bros Joinery. With a centralised billing system, they no longer had to deal with multiple contracts, invoices, and complicated payment procedures. This not only saved time but also allowed for better financial management and cost control.

The Benefits

By partnering with Mpr IT Solutions, Howard Bros Joinery experienced several benefits:

  1. Efficient Connectivity: With O2 business sim cards, employees had access to unlimited data, calls, and texts, ensuring seamless communication and collaboration across the business.
  2. Streamlined Billing: MPR IT Solutions’ centralised billing system simplified the invoicing and payment process, saving time and improving financial management.
  3. Cost Savings: By consolidating all aspects of its IT services, Howard Bros Joinery achieved cost savings and better control over its IT expenses.
  4. Tailored Solutions: MPR IT Solutions offered a range of smartphones, including Samsung, Google, and iPhones, in addition to sim only allowing Howard Bros Joinery to choose devices that best suited their specific business needs.

Conclusion

MPR IT Solutions successfully addressed Howard Bros Joiney’s connectivity and billing challenges by providing a comprehensive IT contract. With managed services of O2 business SIM cards and a centralised billing system, Howard Bros Joinery experienced improved connectivity, streamlined processes, and cost savings. By tailoring their solutions to meet specific business needs, MPR IT Solutions proved to be a reliable partner in providing IT solutions for companies looking to optimise their operations.

For a straightforward and hassle-free tariff for smart phones or tablets on O2 or any other network, contact us today.


CRS Case Study

Background

CRS, established in 2008, has emerged as a prominent provider of comprehensive solutions for the railway infrastructure and construction industries. Over the years, CRS has achieved remarkable growth and has earned a reputation as a trusted and strategic labour supplier within the industry. With its commitment to excellence and customer satisfaction, CRS continues to play a vital role in supporting the development and success of railway projects across the region.

Problem

When CRS sought the expertise of MPR IT Solutions in 2019, it became apparent that their current hardware infrastructure was in dire need of an upgrade. The existing servers, workstations, UPS, and QNAP were no longer able to meet the growing demands of CRS’s operations. Recognising the importance of modern and efficient technology in today’s fast-paced business environment, MPR IT Solutions devised a comprehensive plan to revamp CRS’s hardware setup. By implementing state-of-the-art servers, high-performance workstations, reliable UPS systems, and advanced QNAP storage solutions, MPR IT Solutions ensured that CRS would have the cutting-edge technology necessary to support their operations and drive their business forward.

Solution

MPR IT Solutions conducted a thorough audit of CRS’s existing hardware infrastructure and identified the critical areas that required immediate upgrading. With meticulous attention to detail, MPR IT Solutions procured and installed a range of cutting-edge hardware components to ensure optimal performance and efficiency. The hardware upgrade included:

  • 3 HP Workstation Z2 G4 SFF
  • 9 labor hours dedicated to data-heavy workstations
  • 1 HPE ML350 Server Gen 10 with a 12 Core CPU and 32GB RAM, along with a redundant PSU
  • 8 480GB SSDs for efficient handling of operating systems, SQL databases, and data storage
  • 5 Microsoft Windows Server connection CALs 2019
  • 1 Windows Server 2016 with 16 cores
  • 5 days of labor for seamless installation and setup of the server
  • 2 Draytek Routers for the Ashford and Doncaster locations
  • 1 Cisco Small Business SG350-28P switch
  • 2 additional cabling for enhanced network connectivity
  • 1 server rack cabinet measuring 800 x 1000 to house the server and associated components
  • 1 QNAP Turbo NAS TS-451+ and 4 WD Red NAS Hard Drives for reliable and secure data storage
  • 1 APC Smart-UPS SMT 2200VA LCD RM with SmartConnect to safeguard against power interruptions

Through this comprehensive hardware upgrade, MPR IT Solutions ensured that CRS would have a robust and future-proof IT infrastructure to effectively support their operations.

Results

The hardware upgrade carried out by MPR IT Solutions has brought about transformative changes for the team at CRS. With the implementation of modern hardware and servers, CRS now operates in an environment that fosters seamless workflow and enhanced productivity. The upgraded infrastructure has significantly improved the team’s ability to carry out their work with ease and efficiency, enabling them to meet project deadlines more effectively and deliver exceptional results to their clients. The advanced technology also provided CRS with a competitive edge in the industry, allowing them to stay ahead of the curve and adapt to the evolving demands of their business.

Testimonial

“Since partnering with MPR IT Solutions, it has become abundantly clear that it was the right decision for CRS. Our dedicated account manager has been an invaluable resource, always available to address our needs and concerns promptly via phone or email. The MPR support team has consistently demonstrated their attentiveness and efficiency in handling every ticket, issue, and project, allowing us to focus on our core competencies without the burden of IT challenges. We wholeheartedly recommend MPR IT Solutions to any business seeking an IT support company that consistently goes above and beyond to deliver exceptional service and support to its customers. Their commitment to excellence and customer satisfaction has truly set them apart in the industry.”

John Cheeseman, Managing Director


Canterbury Archaeological trust

Introduction:

Canterbury Archaeological Trust, a renowned archaeology group in the UK, has been partnering with MPR IT Solutions for over 12 years to meet its technology requirements. In 2015, as the charity expanded its staff and locations, the Trust faced a crucial decision regarding its outdated Exchange 2012 server. They had to choose between migrating to the Cloud or investing in another on-premise Exchange server. Limited funds, as is the case with many charities, added to the complexity of the decision-making process. This case study highlights how MPR IT Solutions helped Canterbury Archaeological Trust successfully deploy Microsoft 365, taking into account their unique needs and budget constraints.

The Challenge:

Canterbury Archaeological Trust needed to address the growing demands of its expanding organisation while also considering the cost implications. They required a solution that would facilitate seamless communication and collaboration among their staff at various locations. Furthermore, they needed to integrate their onsite ERP systems with Microsoft Cloud platforms to ensure uninterrupted workflow.

The Solution:

MPR IT Solutions, in close collaboration with the Trust, proposed a solution that perfectly met their requirements. The team secured a full E1 subscription to Microsoft 365 at no cost, making it an obvious choice from a financial standpoint. The migration plan was meticulously executed to minimise downtime and disruption for the staff.

The Results:

The migration from the old Exchange server to Microsoft 365 was executed seamlessly, with many staff members not even noticing the changeover. This ensured that the Trust’s operations continued smoothly without any major interruptions. Integrating the onsite ERP systems with Microsoft Cloud platforms was a critical aspect of the solution, and MPR IT Solutions ensured that email and communications were functioning as intended. The Trust was extremely pleased with the recommended solution and continue working with MPR IT for their Office licenses. Over the years, MPR IT has provided ongoing support and assistance, ensuring that the Trust benefits from the latest security features and enhancements within Office 365. The Trust appreciates the convenience of having a single point of contact in MPR IT for any questions or adjustments to their licenses, eliminating the need to contact Microsoft directly. This level of support and expertise has been invaluable to the Trust’s operations and has contributed to its continued success in the field of archaeology.

Conclusion:

The successful deployment of Microsoft 365 for Canterbury Archaeological Trust showcases the expertise and dedication of MPR IT Solutions in delivering tailored IT solutions to meet the specific needs of businesses. By securing a full E1 subscription to Microsoft 365 free of charge, MPR IT Solutions not only addressed the Trust’s financial constraints but also ensured a seamless transition to a more efficient and collaborative platform. The Trust continues to benefit from the ongoing support and expertise provided by MPR IT Solutions, enabling them to focus on their core work of archaeological research and preservation. If your company requires a reliable IT partner to help you navigate the complexities of technology


Email Deployment

Introduction:

In today’s fast-paced business environment, having a reliable and efficient email system is crucial for any organisation. When Mr Clutch Autocentres approached MPR IT Solutions for assistance with their email systems, we were ready to rise to the challenge. As part of a larger project to roll out a state-of-the-art customer CRM system, Mr Clutch needed to update their email delivery to improve operational efficiencies. With our expertise in Microsoft solutions and a deep understanding of their specific needs, we were able to provide a tailored and comprehensive solution.

Problem:

Mr Clutch Autocentres faced several challenges when it came to their email systems. Their secure WAN posed difficulties in implementing a new solution, and the marketing department had high demands for improved operational efficiencies. With 48 sites to roll out, it was clear that this project required a robust and scalable solution.

Solution:

After careful evaluation of Mr Clutch’s requirements, we determined that the best course of action was to migrate their email systems to Office 365. This decision offered a range of benefits, including improved functionality, easy-to-use centralised management, email tracking, filtering, and much more. Our team at MPR IT Solutions worked closely with Mr Clutch to ensure a smooth transition to Office 365, taking into account the unique needs of their head office and locked-down depots.

Results:

The deployment of Microsoft solutions by MPR IT Solutions has had a significant impact on Mr Clutch Autocentres. Not only did the transition to Office 365 improve operational efficiencies, but it also provided a more secure and reliable email system for the organisation. Our team worked tirelessly to ensure a smooth rollout to all 48 sites, taking into account the unique challenges posed by their secure WAN.

One of the key benefits of Office 365 was the easy-to-use centralised management. This allowed Mr Clutch to have complete control over their email systems, making it simple to make adjustments and track emails. The marketing department, in particular, was thrilled with the improved functionality and the ability to filter emails more effectively.

Another significant advantage of working with MPR IT Solutions was the level of support provided. Mr Clutch knew that they could rely on us for any IT support needs, without the hassle of contacting Microsoft directly. Our team was always available to answer questions and make any necessary adjustments to licenses.

Overall, the deployment of Microsoft solutions by MPR IT Solutions has been a resounding success for Mr Clutch Autocentres. The improved email delivery and operational efficiencies have had a positive impact on the organisation as a whole. We are proud to have been able to provide a tailored and comprehensive solution that meets their specific needs.

Conclusion:

MPR IT Solutions understands the importance of reliable and efficient email systems in today’s fast-paced business environment. Our deployment of Microsoft solutions for Mr Clutch Autocentres has proven to be a game-changer in improving their operational efficiencies and providing a secure and reliable email system. With our expertise in Microsoft solutions and our dedication to meeting our clients’ specific needs, we were able to successfully deliver a fully working Office 365 rollout to all 48 sites.

If your company is facing similar challenges with its email systems, MPR IT Solutions can provide the tailored and comprehensive solution you need. Our team of experts will work closely with you to understand your specific requirements and develop a plan that meets your unique needs. With our deep knowledge of Microsoft solutions, we can ensure a smooth transition and provide ongoing support to keep your systems running smoothly.

Don’t let outdated and low-function email systems hold your organisation back. Contact MPR IT Solutions today and let us help you take your email systems to the next level with Microsoft Solutions. Together, we can improve your operational efficiencies, enhance your security, and provide you with the reliable and efficient email system your business needs to thrive.


Office 365 deployment case study

Introduction:

Furlonger Specialist Cars, a high-end performance and classic car dealer based in Ashford, Kent, sought to upgrade their outdated POP3 email solution to accommodate their expanding business. With the opening of a second showroom and an increase in staff and service areas, Furlonger required a more manageable and reliable email system. MPR IT Solutions, their long-standing IT partner, proposed the migration to Office 365 as the best solution to address their needs.

Problem:

With the expansion of their operations, Furlonger’s old POP3 email solution was struggling to cope with the increased demands. The system, although reliable in the past, could no longer meet the scalability requirements. Furlonger needed a solution that would seamlessly integrate with their existing infrastructure and allow for easy manageability.

Solution:

MPR IT Solutions, experienced in handling complex migrations, quickly recognised the challenges associated with migrating large multi-gigabit PST files. They put together a team of Office 365 migration experts who devised a plan to seamlessly transfer Furlonger’s email system to the cloud-based Office 365 platform. The migration process was carefully executed to ensure minimal disruption to Furlonger’s business operations.

The benefits of migrating to Office 365 were numerous for Furlonger Specialist Cars. By transitioning from their old POP3 email solution to Office 365, they gained access to a range of advanced features that significantly improved their email system. One of the key advantages was the implementation of Exchange-backed emails, which enhanced reliability and security.

MPR IT Solutions, with their expertise in Office 365 migration, quickly and efficiently migrated Furlonger’s email system to the new platform. They demonstrated the new features and functionalities of Exchange-backed emails to Furlonger, showcasing the potential for increased productivity and efficiency. This allowed Furlonger to seamlessly continue their business operations without any interruption or downtime.

Furthermore, Furlonger’s licensing on Office 365 provided them with the opportunity to upgrade to the latest versions of Office at no additional cost. This not only ensured that they had access to the most up-to-date software but also expanded their IT capabilities. With the ability to easily scale their IT infrastructure, Furlonger was able to accommodate their growing business needs, which included the addition of a second showroom and an increase in staff and service areas.

Overall, the migration to Office 365 proved to be a successful solution for Furlonger Specialist Cars. They experienced improved reliability and security with Exchange-backed emails, and the ability to upgrade to the latest versions of Office enhanced their IT capabilities. With MPR IT Solutions’ expertise and seamless migration process, Furlonger was able to embrace cutting-edge technology and streamline their operations.

Results:

Since the migration to Office 365, Furlonger has experienced significant improvements in its email system and overall IT infrastructure. The transition was smooth, with no business interruption or downtime. The new system has provided Furlonger with greater manageability and reliability, allowing them to accommodate their expanding business with ease. Their IT capabilities have also grown, as they have expanded their user base from two to over ten employees, supporting their growth as a company.

Conclusion:

The successful migration of Furlonger’s email system to Office 365 by MPR IT Solutions has provided the company with a more robust and scalable solution. The advanced features and improved reliability of Office 365 have allowed Furlonger to streamline its operations and focus on its core business of selling high-end performance and classic cars. With the support of MPR IT Solutions, Furlonger has experienced rapid growth in its IT capabilities, enabling it to meet the demands of its expanding business.


Voip Phone System

In early 2020, having a flexible communication system was crucial for success in small businesses. Crowther Creative, a long-term customer of MPR IT Solutions, faced a significant challenge when their existing phone system proved to be inflexible for supporting remote working. The closure of their office further complicated matters, as redirecting business phone lines to remote working locations became a task. MPR IT Solutions stepped in with a solution that not only addressed these challenges but also proved to be a cost-effective communication service.

Background

Crowther Creative struggled with an outdated traditional phone system that lacked the flexibility required for remote working. This system made it difficult to redirect business phone lines to remote locations, hindering productivity and communication. Furthermore, the maintenance costs associated with the traditional phone system were high, reducing the company’s ability to allocate resources to other critical areas.

Solution

With a trusted and established relationship with MPR IT Solutions, Crowther Creative turned to them to upgrade their phone system. MPR IT Solutions offered fully hosted VoIP phone system (voice over internet protocol) that provided the flexibility required for remote working. By partnering with MPR IT Solutions, Crowther Creative could consolidate its IT and phone system needs, simplifying its support process. This close working relationship helped foster a stronger partnership between the two businesses, allowing for seamless communications and problem-solving.

MPR IT Solutions implemented a tailored solution for Crowther Creative that included the following features:

1. Hosted VoIP Telephone Extensions: MPR IT Solutions provided Crowther Creative with seven VoIP-hosted telephone extensions. These extensions included 2000 minutes per user for combined landline and mobile usage. This allowed employees to easily communicate with clients and colleagues, regardless of their location.

2. Auto Attendant: The hosted phone system included an auto-attendant feature, which allowed callers to be directed to the appropriate department or individual without the need for human intervention. This streamlined the call-handling process and improved customer satisfaction.

3. Advanced Call Handling Hunt Groups: MPR IT Solutions implemented advanced call-handling hunt groups, ensuring that incoming calls were efficiently distributed among available employees. This helped to reduce wait times and improve overall call management.

4. Soft Phone for PC Install: Employees were provided with softphone installations on their PCs, enabling them to make and receive calls directly from their computers. This feature proved especially useful for remote working, as employees could easily stay connected without the need for additional hardware.

5. Go Integrator for Application Integration: MPR IT Solutions integrated the hosted phone system with Crowther Creative’s existing applications,(including cloud services) such as customer relationship management (CRM) software. This integration facilitated seamless communication and improved productivity by allowing employees to access customer information directly from the phone system.

6. Call Recording with 180-day Retention: The hosted phone system included call recording capabilities with a retention period of 180 days. This feature was essential for Crowther Creative, as it allowed them to review and analyse customer interactions, ensuring quality control and compliance with industry regulations.

7. Yealink Desktop Phone: MPR IT Solutions provides Yealink desktop phones, offering a user-friendly interface and high-quality audio for clear and efficient communication.

8. Yealink DECT Phone: In addition to desktop phones, MPR IT Solutions also supplied Yealink DECT phones, allowing employees to have wireless communication capabilities throughout the office.

9. PC Client Only Extensions: Two PC client-only extensions were set up, providing employees with the flexibility to make and receive calls directly from their computers.

10. Plantronics USB Headsets: To further enhance communication capabilities, MPR IT Solutions supplied Plantronics USB headsets that could be used with either the desk phone or the PC. These headsets ensured clear audio and improved comfort during long calls.

Results

By partnering with MPR IT Solutions and implementing a hosted VoIP phone system, Crowther Creative experienced significant improvements in its communication capabilities. The key impacts of the solution were as follows:

1. Enhanced Flexibility: The hosted phone system allowed employees to easily redirect business phone lines to remote working locations, ensuring seamless communication even during office closures. This flexibility improved productivity and enabled employees to work efficiently from anywhere.

2. Cost-Effectiveness: The transition to a hosted phone system resulted in cost savings for Crowther Creative. The elimination of high maintenance costs associated with the traditional phone system allowed the company to allocate resources to other critical areas of its business. The consolidated monthly invoice from MPR IT Solutions for all support, phone lines, and internet connections allowed for effective budgeting and cost management.

3. Improved Customer Service: The auto attendant feature and advanced call handling hunt groups ensured that incoming calls were efficiently directed to the appropriate department or individual. This reduced wait times, improved call management, and ultimately enhanced customer satisfaction.

4. Seamless Integration: The integration of the hosted phone system with Crowther Creative’s existing applications, such as CRM software, improved productivity by allowing employees to access customer information directly from the phone system. This streamlined communication and eliminated the need for manual data entry.

5. Quality Control and Compliance: The call recording capabilities with a retention period of 180 days allowed Crowther Creative to review and analyse customer interactions. This ensured quality control and compliance with industry regulations, leading to improved customer service and adherence to legal requirements.

6. User-Friendly Equipment: The Yealink desktop phones and DECT phones provided by MPR IT Solutions offered a user-friendly interface and high-quality audio, ensuring clear and efficient communication. The Plantronics USB headsets further enhanced communication capabilities, providing clear audio and improved comfort during calls.

Conclusion

By partnering with MPR IT Solutions and implementing a hosted VoIP phone system, Crowther Creative successfully addressed its communication challenges and achieved significant benefits. The flexible nature of the hosted phone system allowed for seamless communication during remote working and local office closures, improving productivity and employee efficiency. The cost savings from transitioning to a hosted phone system allowed Crowther Creative to allocate resources to other critical areas of their business. The integration of the phone system with existing applications streamlined communication and improved productivity. Additionally, the call recording capabilities ensured quality control and compliance with industry regulations.

Overall, MPR IT Solutions’ expertise and tailored IT solutions enabled Crowther Creative to enhance its communication capabilities, improve customer service, and achieve cost savings. This case study serves as a testament to MPR IT Solutions’ ability to provide effective and customised solutions to meet the specific needs of businesses.


Support Contract

In today’s fast-paced business environment, having reliable and efficient IT support is crucial for the smooth operation of any organisation. DAD UK Limited, a leading distributor of mailboxes and the UK’s only manufacturer of Certified secure post boxes, recognised the need for a robust IT support system to enhance their business operations. This case study outlines how DAD UK partnered with MPR IT Solutions to revolutionise its IT support contract and streamline its business processes.

Background

DAD UK Limited, a part of the Decayeux group, has been a reputable player in the industry since 1996. With an office in Kent, they cater to the needs of the UK, Ireland, and the Channel Islands. Before engaging with MPR IT, DAD UK relied on an IT support package that operated on hourly billing. This approach made it challenging for them to predict their monthly IT support budget, leading to financial uncertainty and hindered growth.

Challenges Faced

DAD UK faced several challenges with its existing IT support model. The unpredictable costs associated with hourly billing, coupled with the inability to forecast their IT support budget, posed significant obstacles to their business planning. Moreover, limited accessibility to IT support staff resulted in delayed resolution of critical IT issues, causing disruptions in their daily operations.

Solution Provided by MPR IT

Recognising the unique needs of DAD UK, MPR IT Solutions proposed a fully inclusive support package to address their challenges. The MPR IT team conducted a thorough review of DAD UK’s business requirements and existing IT systems. With a clear understanding of their needs, MPR IT worked closely with DAD UK to seamlessly transition to outsourced IT support.

The comprehensive IT support contract offered by MPR IT allowed DAD UK to have full access to its IT support team. This ensured that any IT issues could be resolved promptly, minimising downtime and disruptions to their operations. The new support structure provided a sense of security for DAD UK, knowing that their staff had a reliable and efficient IT support system in place.

Benefits and Results

The partnership between DAD UK and MPR IT Solutions has yielded significant benefits for DAD UK. Firstly, the transition from hourly billing to a monthly fixed-rate support cost has provided DAD UK with financial stability and predictability. They can now effectively budget for their IT support, allowing them to allocate resources towards enhancing their IT infrastructure throughout the year.

Secondly, the accessibility and responsiveness of the MPR IT support desk have greatly improved the reaction and solution speeds for DAD UK’s IT issues. Any employee can now easily reach out to the support team, enabling faster resolution of problems and minimising any impact on daily operations.

Lastly, the collaboration between DAD UK and MPR IT has fostered a closer working relationship. MPR IT is not just a service provider but a true partner to DAD UK. This close partnership has resulted in better communication and collaboration between the employees of both companies, leading to a more cohesive and efficient work environment.

Testimonial

Emmanuel Charbonnel, Director of DAD UK, shares his positive experience with MPR IT Solutions: “Moving to a ‘Monthly Fixed Rate’ support cost from a ‘Pay as you Use’ scheme has improved our IT support structure in many ways. Firstly, there are no hidden surprises at the end of the month with invoices. We know what our bill will be and can budget accordingly, allowing us to invest in our IT infrastructure during the year. Secondly, any of our employees can now contact the MPR support desk, which in turn, improves the reaction and solution speeds. And lastly, it has resulted in a closer working environment between all employees across our two companies, making MPR a true partner.”

Conclusion

DAD UK’s decision to partner with MPR IT Solutions for their IT support needs has proven to be a transformative step for their business. With a fully inclusive support contract, DAD UK now enjoys financial stability, enhanced accessibility to IT support, and improved reaction and solution speeds. The partnership between DAD UK and MPR IT Solutions has created a close working relationship, facilitating better collaboration and efficiency within the organisation. If your company is seeking tailored IT solutions to meet your specific business needs, consider the success story of DAD UK and MPR IT Solutions as a testament to the value of a reliable and efficient IT support system.