Business Focused IT Support
Viewing posts categorised under: Hardware

Flexible remote working or back to the office? How technology helps

by Nicki Dowsett in Disaster Planning, Disaster Recovery, General, Hardware, Hosted phone, IT Support, IT Systems, Microsoft, Office 365, Remote working

During the last few months the majority of our team have worked remotely from home. With minimal cover in the office to accept deliveries, or work on hardware. Whilst some of our team have had to carry out socially distanced site visits. All this has taken place with no reduction in level to service for our customers.

Now as restrictions relax, like many business we must now consider the options for staff to continue remote working or a return to the office. We need ensure that this is as flexible as possible, to suit the needs of the business and our staff.

Here are a few key questions that we are having to consider:

  • Social Distancing – is there enough office space?
  • Do staff feel comfortable to be back in the office?
  • Are some staff concerned about mixing with other people on their commute?
  • What if there is a local lockdown?
  • Can it be a flexible and seamless mix between the two?

As a result of using the right technology, these questions can be easily resolved.

Hosted Phone Systems

Hosted telephone systems ensure a professional first impression for your customers no matter the location of your employees or the size of your business.  With a hosted phone system staying connected to your customers by telephone is seamless for remote working or the return to the office – it is very simple to switch between the two. Bringing the ultimate in flexibility, with a minimal initial capital outlay, along with an easy to manage monthly subscription.

MPR IT are highly experienced in both design and deployment of telecoms solutions for residential, commercial and hospitality phone systems. Offering the ability to integrate with onsite services such as CRM or MS Outlook, contacts and caller details automatically pop up when they’re on the phone. Choosing an MPR IT Solutions hosted cloud-based telephone system is the ideal solution.

With the latest connected solutions, we ensure that the design meets your requirements and ensure it is correctly deployed to your organisation and end users.

Office 365

Microsoft Office 365 has changed the way that many companies work over the last few years. A cloud based solution combining collaboration, communication and security tools at an affordable cost for everyone. Your staff can access their email and files anywhere with an internet connection. With 2 factor authentication you can be sure it remains secure.

MPR IT has invested time and resources into becoming an official Microsoft Cloud Accelerate Partner and Small Business Specialist. We are trained in a number of Microsoft Competencies that directly relate to implementing, migrating and configuring your Office 365 solution. MPR IT focus on a smooth and trouble free migration ensuring your business has minimal disruption. Followed up with seamless  ongoing support our team are on hand to advise and solve any problems should they arise.

Microsoft Teams

Superseding Skype for Business – Microsoft Teams was launched in March 2017. In November 2019, Microsoft announced that Teams was used by 20 million end users. Fast forward to April 2020 and 75 million people were using Teams. Integrating with Office 365, Teams is a platform combing communication such as video calls, workplace chat and file sharing and storage.

All the staff at MPR IT have been using Teams over the last 4 months. With daily morning meetings we can connect and be set up for the days task ahead, quick messages or video calls to team mates rather than emails. Having been a remote worker for a number of years, I feel more involved with my colleagues and more connected to the day to day activity within the business.

Flexible working

By using technology systems such as these, the question of enabling staff the flexibility of working either in the office or remotely is much simpler. Staff can connect to their files, email and colleagues through Microsoft and your customer calls can be answered seamlessly.

If you would like more information on more permanent flexible working approach for your staff that wont affect the running of your business please contact us on 0800 030 20 30 or email us sales@mpr-it.co.uk

Read more

Outstanding Effort by MPR IT

by Nicki Dowsett in Disaster Planning, Disaster Recovery, Engineers, General, Hardware, Helpdesk, IT Support, IT Systems, MPR, MPR IT Work

Congratulations and a huge thanks to all the team at MPR IT.

With the uncertainty over the last couple of weeks surrounding the Covid-19 outbreak – Alex, Andy and Richard would like to acknowledge the outstanding effort put in by all the team here at MPR IT.

Since it first became apparent that companies should consider alternative plans for working from home – every member of the MPR IT team has put in an outstanding performance, going above and beyond to ensure we can continue to support our customers.

Sales Team

The main priority for the Sales team has been to source hardware – which very quickly became almost as difficult to get hold of as toilet rolls and hand sanitiser. The advantage of MPR IT not being tied to one particular supplier has been an enormous help, and we have been able to source pretty much all the laptops that were in stock. Additionally, Nicki from Marketing has been supporting the Helpdesk Team with taking calls and logging tickets to allow the team to work as efficiently as possible.

Engineers

Just a few of the laptops

Engineers

The Engineers have been rushed off their feet with the setting up and installation of over 500 laptops in a week. Everyone and anyone in the MPR IT family that could work on this task was pulled in – including the team from MPR Technical Services.

Helpdesk

Number of tickets raise and percentage closed within 24 hours

This week32859%
Last week36359%
2 weeks ago28161%
3 weeks ago29661%

During the last two weeks the team has seen an increase in the number of tickets raised. A number of these tickets have been to set up remote access for an entire company which can range from 1 to 20 users. Normally a ticket would be raised for an individual issue and not multiple users. Despite this increase the team have continued to average a 60% close rate within 24 hours. An incredible effort with such a large increase in workload.

Dealing not only with the normal everyday queries, but also supporting our clients that require individuals to be set up for remote working via VPN, access to emails and small glitches as it all comes into effect. In total we have sourced, set up and installed over 500 laptops, and enabled over 1000 users to be able to work from home.

Finally not forgetting setting up our own team to work from home to continue to be able support our customers during this time. The helpdesk team are now all working hard from home to provide continued support to our customers and continue to be contacted on 0800 030 20 30 option 2 with full access to all our systems and phones.

Our Customers

Finally we must say a huge thank you – to you our customers for being patient and understanding during this incredibly busy time. We have had an incredible increase in demand for support. We value each and every one of you and we will continue to support you above and beyond.

Comments such as these mean so much to the team when they are frazzled and weary – please keep them coming in:

We were really impressed by the speed at which Mitch responded to our call and were SO grateful that he got everything working again!

Ian was very efficient and explained what he was doing and the cause of the issue.

Thank you for sorting this so quickly! much appreciated

If you do require support over the coming weeks – please contact us in the normal ways 0800 030 20 30 option 1 for Sales and option 2 for Support. Please also follow us on social media for updates and news articles – Instagram, Twitter and Facebook and LinkedIn.

Keep safe and we look forward to supporting during this time.

Alex, Andy and Richard

Read more

Out of Office Housekeeping

by Nicki Dowsett in Disaster Planning, Disaster Recovery, General, Hardware, Helpdesk, IT Support, IT Systems, MPR, MPR IT Work, networking, Server cabinet

Looking After Your IT During Lockown

Many offices are much emptier than usual with people working from home and it probably feels very surreal. It’s much the same here at MPR IT, many of the team are working hard from home to provide continued support to our customers.

For remote working sessions to continue to the best of network capability we are recommending a few ‘Out of Office House Keeping’ tasks. These should be carried out when anyone visits the office to collect post or a random forgotten folder and will help to keep your IT (and business) running.

Server Room Temperature

The temperature in your server rooms is kept low to ensure that machines do not overheat and stop working. Whilst we have monitoring systems to check that servers are running well, we unfortunately cannot monitor the temperature. If your air-conditioning fails the fans will kick in but will ultimately blow hot air around causing the machines to overheat. Whenever anyone visits the office please ask them to check the air-conditioning is still working and that the temperature is at the recommended level.

Warning Lights or Alarms

Please inspect the servers to check for any warning or unexpected lights. If you do notice anything unusual please take a photo of the issue and email it to support@mpr-it.co.uk and we will check this for you. With the recommendation to stay at home, to keep everyone safe we would like to avoid site visits if possible, photos or videos of the issue will help our team to diagnose the problem.

Back Up Systems

Checking that your back up storage is doing its job could be one of the most important things. Should there be a failure to the servers your back up will be invaluable in restoring your data and keeping your business running.

For customers with monitoring as part of their contract we will be continuing to monitor as normal, however these housekeeping tasks should additionally take place where possible.

If you currently do not have monitoring as part of your contract with MPR IT and would like to consider this please contact our Sales team on 0800 030 20 30 option 2.

Read more

JUST IN – NEW OFFER NOT TO BE MISSED

by Nicki Dowsett in General, Hardware, Helpdesk, IT Support, IT Systems, MPR

  • Are you looking to upgrade PC’s in your office due to end of life?
  • Are you expanding and need new PC’s for new staff?
  • Or are you running Windows 7 but need to update Windows 10 and your current PC isn’t powerful enough?

If the answer is yes then look no further than these two amazing offers currently available. (Subject to availability and stock for new sales only.)

Now that Microsoft are no longer supporting Windows 7 with updates and security patches, it is recommended that you up date to Windows 10. However, before you make the move, it is imperative that you audit your current software systems and hardware. Windows 10 is a powerful operating system and therefore requires a large amount of RAM installed. Our team of experts can audit all of your software packages (e.g Sage) and hardware (e.g RAM, printers and scanners) to ensure these are compatible and where they may not be.  To upgrade without taking this into consideration, you may find that it becomes time consuming and more costly to rectify the issues.

We understand that when it comes to purchasing new hardware for your office it can be costly. Whether its due to natural end of life, additional staff members or needing to upgrade to more powerful PC’s, these two offers should not be overlooked.

HP PRODESK 600 G2 SFF at only £499

Refurbished With intel core i5 16GB 360SSD + 3 year warranty

Configuration additional cost

DELL OPTIPLEX 9020 AT ONLY £399

Refurbished With intel core i5 8GB 360SSD + 3 year warranty

Configuration additional cost

Contact our sales team today on 0800 030 20 30 to discuss the options available for these offers.

Read more

Microsoft Support Ending

by Nicki Dowsett in General, Hardware, Helpdesk, Industry News, IT Systems, Microsoft, Office 2007, Office 365, Uncategorised, Windows 10, Windows 7

Microsoft will be ending support and updates for two of their platforms in 2020. If you are currently using either Office 2010 or Windows 7, it is important to consider your options now.

Microsoft have recently announced that support for Office 2010 will be ending on 13th October 2020. This means that from this date there will be no further extension of updates on this package.

Whilst Office 2010 will still continue to function it does mean that you will be at risk of potentially harmful and serious security risks. We recommend that you look to upgrading to Microsoft Office 365 as a replacement.

MPR IT Solutions are an official Microsoft Cloud Accelerate Partner and Small Business Specialist. This means we are trained in a number of Microsoft Competencies that directly relate to implementing, migrating and configuring your Office 365 solution. We have vast experience in migrating businesses over to Office 365 and ensure minimal disruption to your daily tasks.

Secondly support will be ending on 14 January 2020 for the operating system Windows 7. Available since 2009, there have been a number of updates since the launch, with the current recommended version Windows 10 now on the market. Please see our earlier blog explaining this.

If you are using Windows 7, either on a personal computer or at your business, now is the time to consider upgrading to Windows 10.  However, before you make the move, it is imperative that you consider any 3rd party software programme installed on your pc/laptop and hardware such as printers, scanners etc. as these may not be compatible.  You will also need to consider the hardware resources available, as Windows 10 is a powerful operating system and therefore requires a large amount of RAM installed.

Our team of experts can audit all of your software packages (e.g Sage) and hardware (e.g RAM, printers and scanners) to ensure these are compatible and where they may not be.  To upgrade without taking this into consideration, you may find that it becomes time consuming and more costly to rectify the issues.

For more information and to discuss your options to upgrade either of these Microsoft products please contact our team on 0800 030 20 30 or email sales@mpr-it.co.uk

Read more

Happy 11th Birthday to MPR IT Solutions

by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks

Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.

After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”

In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure. 

With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business.  By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.

11 Years on from the start

Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East.  With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.   

The team handle over a thousand support tickets each month with 97% closed within an hour.  To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.

Moving to Henwood Industrial Estate

The new office on Henwood Industrial Estate

Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand. 

It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate.  Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions.  The project to refit the office took about 3 months and involved using our own knowledge, experience and skills.  Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.

With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse.  No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.

Training & Encouraging the Team

Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry.  We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future.  Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions.   Support is provided for any team member that would like to further their knowledge or qualifications.

Read more

Brand New Service: Tech-as-a-Service

by Nicki Dowsett in General, Hardware, IT Systems, Microsoft, Ransomware, Software, Surface, Tech-as-a-service, TV Distribution, Uncategorised

Tech-as-a-Service

MPR IT Solutions provides premier versatile IT solutions and support for businesses in London & the South East. With 10 years in a highly competitive industry, we have a wealth of knowledge and experience. Listening to our clients is key to providing the high quality of support that our clients find invaluable and unmatched.

Feedback from our clients informs us that with the fast-moving pace of technology, ensuring an office has the latest and most efficient hardware, can be both time consuming and costly. After listening to the feedback we have researched the industry to find a superior solution for this predicament. We are now pleased to announce that we are able to offer a new service, called Tech-as-a-Service, through our trusted partner TechData.

Tech-as-a-Service allows you to combine your hardware, software, and services into a single solution. Giving you access to the latest technology, optimising your IT budget, and simplifying your invoicing with simple monthly payments.

The key benefits of using Tech-as-a-Service include:

  • Predictable, lower costs
  • Access to the latest technology and employee experience
  • Unburdened IT and day-to-day management
  • Flexibility to add or remove technology hardware according to demand

Hardware Example:

The one-off total cost for the hardware and labour would be £13,104.00. By using Tech-as-a-Service you can spread the cost over 36 months, including interest you would make monthly payments of £401.00.

Look at how this breakdown can optimise budgets with an affordable and straightforward subscription:

  • £401.00 per Month
  • £92.53 per Week
  • £13.21 per Day
  • £0.62 per Seat per Day

Software Options

In addition to hardware we can also offer software services for your business. Our team of experts regularly review the market leaders in all solutions that we offer and work hard to ensure that we are providing the best services to our clients. Recommended software packages include:

Tech-as-a-Service can offer subscriptions to these packages over 36 months as opposed to making it more cost effective and affordable, meaning your business can benefit to the best products on the market.

To find out more on how Tech-as-a-Service can benefit your company, please contact our Sales Team on 0800 030 20 30 option 2 or email sales@mpr-it.co.uk

Read more