Have you considered how many emails you might send in one day, one week or even one year? It is estimated that each individual might send upwards of 40 emails per day. That’s approximately 200 emails in a working week or 9,600 in a year allowing for annual leave.
Now consider how many employees you have and that number of emails sent has grown considerably. Emails have clearly replaced personalised letters as a form of communication with employees, customers and suppliers. Many years ago, the post would be delivered each morning and distributed around the business, to be dealt with. Now emails are sent continuously and so our working patterns have changed.
None of this is new information. If you can remember back to these times, consider the layout and presentation of the letters you might have received. High quality headed paper, with a clear indication of any certification or affiliations that might apply to a business or individual. Your letter head would set out the tone and image of the company and giving the recipient a clear impression of your business.
Now, looking again at the number of emails you might send in a year. Does your email give the same impression of your business that a headed letter paper may have once given? Does every single person in your business use an agreed font style and size along with a standard email signature? Is the email signature easily managed centrally or is it down to individuals to manually update the signature when asked?
Seven C’s of Email Signatures
With Exclaimer email signatures, you can easily utilise your emails as a marketing tool, at the same time of promoting your company brand. With a centralised set up the one email signature is rolled out to all your users with ease.
Comply with legislation. Firstly and probably the most important element of your email signature. Depending on your geographic region there are items of information that must by law be included on your business email. For example in the UK your Legal Disclaimer must include:
- VAT Number
- Company Registration number and address
The information in your disclaimer is not legally binding, however in a court case regarding the sale of a piece of land, a judge ruled that the disclaimer at the end of the relevant emails were legally binding. If your emails do not contain a disclaimer you can be fined. Initially a smaller warning fine with the value increasing until resolved. The legal disclaimer does not need to lengthy but must cover the requirements of your geographical area.
Consistency to your brand guidelines. Many businesses spend a lot of time and money to design your brand. This might include business cards, workwear, vehicle signage, literature and websites – so it may come as a surprise that not all business then continue this branding in email signatures.
Contact details. The simplest and easiest way to share all your contact details is in your email signature. It is a digital business card. People are more likely to look at your last email for your contact details than hunt through your company website.
Certify/Creditability, your signature is the perfect way to highlight your individual and business partnerships, certifications, awards etc. Providing evidence of your creditability without actually mentioning it. You wouldn’t bring it up at the end of a phone call but you can share it in your email signature.
Connect through social media links. Links to your business social media pages can easily be included in your email signature. By having the hyperlink in your email, people are more likely to connect on social platforms than if you asked them personally.
Communication your email signature is the most cost effective marketing tool. It is effectively free or very low cost. With almost 10,000 emails sent each year, you can easily and simply communicate to your recipients. Showcasing new products, events or offers, via your email signature.
Collect feedback on your services. Adding a simple survey question on the bottom of your email signature, e.g “How did we do today?” allows you to collect a snapshot of the service you offer. If you wanted you could include a link to a more lengthy survey BUT you are less likely to get a response.
Images in emails
Many email clients remove images from emails, you will notice a box with a red x in the corner when an image has been removed. Image blocking occurs for many reasons, security being the main reason, but also because the image can increase the size of the email. Or it can be identified as spam.
Due to image blocking it is vital that your email signature including legal disclaimer is not an image as this may get blocked and this can result in your company not complying with the legal requirements.
Managing email signature’s
Often the onus is on your employees to update their individual email signature account or relying on a specific member of staff to go to each work station and make the update. Both options can be time consuming and unreliable. Some may decide to make small changes to the layout, some may simply not do it or some may be on holiday and miss the request for the update.
Emails on the go
In todays age of technology many of us access our work emails via mobiles and tablets as well as on a work station. However, it is important to note that you are still legally required to include the disclaimer. When you receive an email that ends – sent by iphone – all it is telling you is that someone sent you a message from their phone as opposed to their workstation.
Centrally Managed Email Signature
By having a centrally managed standardised email signature you are able to follow the above mentioned 7 C’s of email signatures simply and one person can quickly update the entire workforces email signature within minutes, without any disruption to the rest of your employees. In addition this can be rolled out to include mobile devices as it is attached to mail account as opposed to the workstation or mobile device.
Exclaimer Email Signature
MPR IT Solutions is proud to partner with Exclaimer Email Solutions. Based in the UK, Exclaimer provide multi-award-winning on-premise and cloud-based email signature solutions to over 75 million users worldwide.
Exclaimer’s range of email signature management solutions make designing and controlling your organization’s email signatures easy and ensure that you are fully compliant and following the 7 C’s.
Your email signature is more than just a sign off at the end of the message. For more information on how MPR IT Solutions can support your business in using Exclaimer email solutions please contact us on 0800 030 20 30 option 2.Read more
Have you ever lost connectivity due to a patch lead mistakenly removed, causing unwanted downtime?
Unfortunately, accidents like this do happen. Recently a site visit to Yorkshire was required for this exact reason. The network had lost connection and needed a site visit to diagnose the issue. With an eight hour round journey time plus on-site time, it was decided that 2 engineers should attend for duty of care, as there was no clear indication of how long the day might be.
Once it had been identified that a cable had been accidently removed and was the reason for loss of connection, the engineers were quickly able to replace the missing patch cable. The network was restored, and after carrying out follow up checks to ensure everything was working as it should be.
Coincidentally shortly after this, one of our suppliers contacted us to recommend a new product they had launched to market – lockable patch cable. The Category 6 Lockable Excel patch cable provides added security, preventing unwanted disconnection on secure or sensitive circuits. Disconnection can only be achieved by using the key which is supplied separately to the Patch Leads.
Following similar incidents to this and much feedback, the product was designed and has now been launched to market.
The team at MPR IT Solutions are very impressed by the lockable Excel patch cable and will be recommending their use in the future to our clients.
If you would like to discuss replacing your existing patch cables to avoid a similar situation, please contact our team on 0800 030 20 30 option 2 for Sales.Read more
Launched in 1996, Adobe Flash Player is a browser plug-in designed to stream video and animation content through websites. At the time of launch it was the most popular way to stream content quickly. Many internet users had dial up or slow connection and content such as this would take too long to view. By 2009, Adobe Flash was installed on 99% of internet connects computers.
However, with the launch of handheld devices such as smart phones and tablets, Adobe was slow to react and it was not compatible. It was expected to drain the battery life as well as being a security risk. By the time that Adobe had created a flash player that would work on mobile devices the big internet names were streaming content without a flash player. In 2015, Apple disabled the plug-in on their own Safari browser, and Google Chrome started to block some Flash Content. Adobe then announced in 2017, that Flash Player would be retired in 2020.
Adobe announced that the Flash Player will no longer be supported and as of 31 December 2020 no further security updates released. It should therefore be uninstalled from all laptops and PC’s. Through our managed IT Support packages, MPR IT Solutions will be removing Adobe Flash player from our customer packages. If you have any concerns regarding this please contact us on 0800 030 20 30.
From 12 January 2021, Adobe will stop Flash Player displaying content, rendering it retired. Games and content relying on Adobe Flash Player will no longer be accessible.Read more
As the year of 2020 draws to a close, we would like to take the opportunity to thank each and every one of our clients and suppliers for all the support throughout this year.
This year has certainly been a year like no other, with many businesses and employees feeling the pressure of furlough, lockdown and the uncertainty of what each new government announcement may bring. MPR IT Solutions have been proud to support each of our individual clients in enabling them to move end users to remote working and then the return to the office, even though it may have been short-lived before home/remote working returned again. The directors here have been immensely proud of the way all the team stepped up and went above and beyond at all times this year.
With the festive period now on the horizon, it may not be the same as previous years, but we all wish you a very Merry Christmas and a Happy New Year for 2021!
Please note that over this Christmas our staff will be taking some well earned time off, however we will still continue to support our customers via the helpdesk should you need us. Support requests can be raised automatically on our system by emailing the team on firstname.lastname@example.org or by contacting us on 0800 030 20 30 during our opening hours.
Opening Hours for Helpdesk
- Thursday 24th December – 08.30 – NOON
- Friday 25th December – CLOSED
- Monday 28th December (Bank Holiday) – CLOSED
- Tuesday 29th December – 08.30 – 17.30
- Wednesday 30th December – 08.30 – 17.30
- Thursday 31st December – 08.30 – 17.30
- Friday 1st January – CLOSED
We will return to our normal operating hours on Monday 4th January 2021.
Stay safe and we look forward to working with you in 2021!
Keeping your network secure – this is a subject that should be carefully considered for any network whether business or personal. Technology is the main way that people communicate today and we increasingly rely on email communication. Cyber criminals are using this as an opportunity to send more and more scam emails, texts and phone calls. Often all very realistic. Making sure your network has the best security systems in place will help to keep your network and data secure.
Password Security and 2FA
When it comes to password security the one main rule is NEVER EVER share your password with anyone. Then next is to ensure that your password is difficult to guess. 123456 or password are sadly still often used despite them being so easy to guess. Making sure you have a password that is harder for criminals to guess is vital. Alongside using different passwords for each account. With so many passwords to remember for your work and personal accounts it is becoming harder to separate these out as well as remember them all. This is where 2FA( 2 factor authentication) is an advantage. Many on-line accounts now require 2FA, where you will enter your normal password and are then required to confirm the log in with an additional code generated by text, email or an authenticator app.
Finally if you are ever asked to reset a password via an email – check it is a genuine request. It is very unlikely that any organisation would ask you to reset a password unexpectedly. Many people unfortunately become victims of scams through realistic looking requests to update passwords.
Firewall – why do you need one?
In the construction industry, a firewall is historically the protection between two buildings to prevent fire spreading across adjacent buildings.
The computing equivalent works in a similar format. Acting as a security fence surrounding your network, a firewall observes and restricts information coming in via email or the internet. The firewall will only allow information from sources pre-determined by your firewall and can either be a network or host based security system.
In most homes and businesses, routers are used to enable the connection of various devices to the internet. Prior to routers, each individual device would need to be plugged directly into the modem. When connected directly in this way, a device has a public IP address a allowing information to be accessed by anyone on the internet. As technology has developed most devices will have their own firewall built in. However larger networks will have a separate firewall to protect the security of the network.
Antivirus Software – why do you need it?
Did you know that the first computer virus was released in 1971? The Creeper virus was not designed to be malicious or cause damage but was an experiment to demonstrate a mobile application. Today, it is believed that over 6000 new viruses are released each month.
Antivirus software, also known as anti-malware, is a computer program designed to prevent, detect, and remove malware. Antivirus software can protect users from: malicious browser helper objects, browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious LSPs, dialers, fraudtools, adware and spyware. There are various levels of protection available on the market. It is important that your choose the right anti-virus software for your network. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity, online banking attacks, social engineering techniques, advanced persistent threat and botnet DDoS attacks.
Security Awareness Training and Testing (SATT)
In addition to Firewalls and anti-virus software, MPR IT Solutions also offer SATT, Security Awareness Training and Testing. The purpose of this is to stop security incidents on your network, by providing your end users with Security Awareness Training and regular Testing. SATT is a fully managed service that is bespoke and tailored to every individual organisation. It takes up none of your time or resources, and is guaranteed to make a difference.
The SATT service combats the weakest cyber security link in any organisation – your end users – and is delivered in three stages over a 12-month service agreement. The total cost for the 12 month SATT service is far less than the cost of just one security incident.
Contact our team today
Supporting companies from a wide number of industries, MPR IT Solutions are experienced in the multitude of options across the markets and can tailor the right security systems to keep your network secure.
For more information on protecting and securing your network contact our team today on 0800 030 20 30 or email email@example.comRead more
As of 13th October 20201 Microsoft will be ending ongoing support for Office 2010. Meaning from this date there will be no further updates on this package, include bug fixes, patches or security updates. If you are currently using either Office 2010, it is important to consider your options now. Whilst Office 2010 will continue to function it does mean that you will be at risk of potentially harmful and serious security risks.
We recommend that you look to upgrading to Microsoft Office 365 as a replacement. Office 365 is a cloud-based platform that allows access to all applications including – Windows, Excel, Teams, Powerpoint etc from anyway with an internet connection.
MPR IT Solutions are an official Microsoft Cloud Accelerate Partner and Small Business Specialist. This means we are trained in Microsoft Competencies that directly relate to implementing, migrating and configuring your Office 365 solution. We have vast experience in migrating businesses over to Office 365 and ensure minimal disruption to your daily tasks.
See our web page for details and pricing on Office 365 along with a few case studies on previous migrations we have carried out.
For more information and to discuss your options to upgrade Office 2010 to Office 365 please contact our team on 0800 030 20 30 or email firstname.lastname@example.orgRead more
Microsoft announced in March 2015, it’s plans to drop to Internet Explorer. The next major update would be re-branded and re-named as Microsoft Edge.
In the 1990’s Internet Explorer was the essential tool for accessing the internet, but later faced a battle with Firefox and Google, which is now probably the most widely used option.
Internet Explorer 10 along with previous versions have not been supported since 2016, with no new further updates. Whilst Internet Explorer 11 continues with security, compatibility and technical support for Windows, 7,8 and 10. See here for information on the end of life for Windows 7 in October 2020. https://www.mpr-it.co.uk/microsoft-support-ending/
Microsoft is now actively encouraging users to upgrade to Edge, ahead of support ending 17 August 2021.
Most importantly the Microsoft Teams web app WILL NOT be supported on Internet Explorer from November 2020. With over 75 million people currently using Microsoft Teams – now is the time to upgrade your browser.
All remaining Office 365 apps will continue to be supported by Internet Explorer until the service ends in the Summer of 2021.
Failure to update to Microsoft Edge ahead of these timescales may result in non-connectivity, along with increased security threats and no on-going support from Microsoft.
Microsoft Edge is very easy to update, depending on your organisation’s administration settings. Most users will simply be able to download the file and install. However, if you experience any issues MPR IT Support Helpdesk are available to assist our customers. Email the team on email@example.com with a brief description of your requirements and a ticket will be automatically logged for you.
Benefits of Microsoft Edge include:
- Faster Browsing
- Extended Battery Life
- Additional Security Protection
- More control over your personal data
See the Microsoft service page here for full details: https://microsoftedgewelcome.microsoft.com/en-gb/
To contact MPR IT Solutions for support on this please email: firstname.lastname@example.org or call 0800 030 20 30.Read more
by Nicki Dowsett in Anti-virus software, Audio Systems, broadband, CCTV, cybercrime, Disaster Planning, DNS Web Hosting, Domain Registration, Engineers, Exclaimer Cloud, fibre optics, Fire Alarms, General, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, Microsoft Teams, MPR, MPR IT Work, New customer, Office 365, Office Move, Password Security, Point to Point Wireless, Ransomware, Remote working, Server cabinet, Software, SQL Server, SSL Certificates, Structured Cabling, Training, TV Distribution, Web Hosting, Websites, Windows 10, Wireless networks
“What does IT Support look like to you?”
Often the simple answer is a helpdesk offering daily support to end users in a fast and reliable manner.
When considering your business as a whole, IT Support is usually much more complex. Have you considered these areas?
- Who looks after your phone system?
- Who provides your internet connection and leased lines?
- Where is your website domain registered and hosted?
- Do you have malware and anti-virus software?
- Is your office using a Wi-Fi network? Who maintains this?
- Where do you purchase new hardware? Is it under warranty and how do you manage an upgrade programme?
- Are your servers on site or are they cloud based? How are these monitored and supported?
If I was to ask the question again “What does IT Support look like to you?” Would the answer be the same? The chances are that answer has changed.
By choosing MPR IT Solutions, you can be assured that your business will benefit from all-round comprehensive support in all information technology aspects. With a dedicated Account Manager, simple straightforward invoicing and only one point of contact for any technical issues, MPR IT Solutions provides fast, effective and reliable IT Support to businesses throughout London and the South East. Working in partnership with our clients we believe enhances our understanding of their business needs and we always look to find the best and most effective solution. Our core products and services include (but not limited to);
- Comprehensive IT Systems Support
- Hosted/ Voip Telephones
- Website domain registration and hosting
- Internet connections and Leased Lines
- Wi Fi Networks
- Azure Server Support
- Office 365 & Microsoft Teams
- AEM Monitoring
- Malware/Anti-virus software
- Hardware purchasing and upgrade plans
- Security Awareness Training (SATT)
- Email Signature Management
Through the growth and continued development of MPR IT Solutions and increasing demands from clients, our sister company MPR Technical Services was born in 2019. A Technical Services Integrator, their highly experienced and qualified employees provide advice, design and installation services in residential and commercial developments.
MPR Technical Services and MPR IT Solutions will work together for larger projects, as necessary. With a collaborative relationship you can be assured of strong communication and enhanced understanding of the work carried out and on-going support required.
Extended Services through MPR Technical Services:
- Structured Cabling
- Wireless Networks
- Audio Visual and Digital IPTV Systems
- Electronic Security
- Office re-locations
For more information on the products and services from MPR IT Solutions contact our team today on 0800 030 20 30 or email email@example.comRead more