by Nicki Dowsett in Audio Systems, CCTV, Engineers, fibre optics, Fire Alarms, Hardware, Helpdesk, Hosted phone, IT Support, IT Systems, Microsoft, MPR, Office Move, point to point wirless, Server cabinet, Software, SQL Server, Structured Cabling, TV Distribution, Web Hosting, Websites, Wireless networks
Early in 2008, three friends – Alex, Richard and Andy became disenchanted by the way IT Support was provided to businesses in Kent and the South East. They felt that customer service and relationships were not a priority and it would result in many businesses bouncing around support companies on a regular basis.
After many discussions the three friends took the decision to start a new IT Support business offering a more pro-active relationship with customers, with the aim “To never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.”
In the late spring of 2008, MPR IT Solutions was born in a small garden office with Alex, Andy and Richard utilising their individual skills to provide daily support and installation of network infrastructure.
With a strong belief that building relationships with customers, understanding the requirements of the business and employees it would give a clearer idea as to how technology can support and help customers to grow their own business. By offering impartial advice in simple terms and by not being tied to any one supplier means that MPR IT Solutions can ensure that the hardware and software required is the best to meet the individual needs.
11 Years on from the start
Over the last 11 years the business has grown substantially with an annual turnover of £1.4million, employing 24 people and supporting over 250 businesses across the South East. With a customer base comprising of a wide variety of customers from small home run businesses to large multi-office business throughout the UK and everything and anything in between.
The team handle over a thousand support tickets each month with 97% closed within an hour. To ensure that the level of service doesn’t reduce in any way we regularly ask for feedback and are immensely proud that we score 5/5 in 99% of our surveys. A large proportion of customers have been with MPR IT for many years and are happy to recommend our services to other business, it is clear, that the vision initially formed has proved to be a success.
Moving to Henwood Industrial Estate
Since the time spent in the garden office, MPR IT have moved several times to keep up with the on-going growth of the business and need to expand.
It was agreed at the end of 2018 that MPR IT would need to consider another move, and so we have recently relocated to the Henwood Estate. Using our own team of Engineers, we could guarantee the task of fitting out our new home would meet all the requirements we need today and pre-empting any future expansions. The project to refit the office took about 3 months and involved using our own knowledge, experience and skills. Once the initial building work was completed the team set about refitting the office from scratch using the skills and services that we offer to our own customers.
With so many changes in technology since MPR IT Solutions was first conceived, it was clear from the onset that our skills and offerings would need to become more and more diverse. No longer just offering daily IT Support, MPR IT now offers a wide range of services and products, including installation of Structured Cabling Networks, Server Infrastructure, Wireless networks, Point to Point Wireless, Fire Alarm, CCTV and Door Entry/Security systems along with Audio Visual installations.
Training & Encouraging the Team
Since the start of MPR IT Solutions we have employed 7 apprentices supporting local people to learn and qualify within the IT Industry. We strongly believe that young people should be given the opportunity to learn new skills and the chance to have a career and always open to take on more in the future. Many of our apprentices have gone on to stay with us and once qualified have become valued field engineers within MPR IT Solutions. Support is provided for any team member that would like to further their knowledge or qualifications.Read more
MPR IT Solutions provides premier versatile IT solutions and support for businesses in London & the South East. With 10 years in a highly competitive industry, we have a wealth of knowledge and experience. Listening to our clients is key to providing the high quality of support that our clients find invaluable and unmatched.
Feedback from our clients informs us that with the fast-moving pace of technology, ensuring an office has the latest and most efficient hardware, can be both time consuming and costly. After listening to the feedback we have researched the industry to find a superior solution for this predicament. We are now pleased to announce that we are able to offer a new service, called Tech-as-a-Service, through our trusted partner TechData.
Tech-as-a-Service allows you to combine your hardware, software, and services into a single solution. Giving you access to the latest technology, optimising your IT budget, and simplifying your invoicing with simple monthly payments.
The key benefits of using Tech-as-a-Service include:
- Predictable, lower costs
- Access to the latest technology and employee experience
- Unburdened IT and day-to-day management
- Flexibility to add or remove technology hardware according to demand
The one-off total cost for the hardware and labour would be £13,104.00. By using Tech-as-a-Service you can spread the cost over 36 months, including interest you would make monthly payments of £401.00.
Look at how this breakdown can optimise budgets with an affordable and straightforward subscription:
- £401.00 per Month
- £92.53 per Week
- £13.21 per Day
- £0.62 per Seat per Day
In addition to hardware we can also offer software services for your business. Our team of experts regularly review the market leaders in all solutions that we offer and work hard to ensure that we are providing the best services to our clients. Recommended software packages include:
Tech-as-a-Service can offer subscriptions to these packages over 36 months as opposed to making it more cost effective and affordable, meaning your business can benefit to the best products on the market.
To find out more on how Tech-as-a-Service can benefit your company, please contact our Sales Team on 0800 030 20 30 option 2 or email email@example.comRead more