This week we celebrate 13 years since the day MPR IT Solutions was born. In 2008, Alex Mendes, Richard Procter and Andy Ransley took the decision to start a business together. The main aim and idea “to never sacrifice our high level of customer service for growth, we hope and believe that through good customer service our business will become the market leader in Kent.” .
Having worked together and separately for many years in IT Support they were driven by the belief that the way IT support was being delivered by so many businesses; with poor time scales, sub-contracting, outsourcing, non-customer focused, was generally a poor service. They believed there must be another better way. Talking about their vast experience and brainstorming what they could do to change how IT services are delivered. They came up with the idea that would change IT support for the better and take away the complications and ridiculous charges from businesses.
The company started life in a garden office and now resides in Fraser House, Henwood Industrial Estate, Ashford, Kent. MPR delivers IT Support and Technical solutions to over 440+ businesses throughout the South East, whether an SME or large corporation. Across MPR IT Solutions and the sister company MPR Technical Services the organisation now employ’s 25 members of staff.
Why people choose MPR
Information Technology is a business-critical tool in every type of industry and our client base reflects this; it includes, Hospitality, Leisure, Manufacturing, Finance and Energy industries, amongst others.
Many of our clients have been with us since the start, creating long-term relationships and a nurturing environment, where we can pro-actively support their business requirements in full. MPR IT Solutions offers inclusive solutions with the ability to support our clients end-to-end; from consultation periods through to implementation and on-going support. All the while, ensuring that we offer the highest level of support that our customers require.
With IT support and solutions constantly changing it is vital for our team to have a thorough understanding of new and forthcoming products and solutions. The team at MPR are encouraged to further their knowledge and qualifications to ensure we can offer the highest level of service. This knowledge, coupled with a clear understanding of our customer’s needs, means we can proactively assist our clients in future proofing their business and staying one step ahead of technological advances.
As technology has evolved, so has MPR. We have continued to diversify and expand our offering whilst safeguarding our ability to provide outstanding customer service. With the addition of MPR Technical Services, a complete system integration specialist, our extensive and proficient skill set perfectly positions our team to be able to design, manage and deliver the most demanding technical installations; ensuring that our clients get the best systems working seamlessly together. Typically, MPR Technical Services will manage the design and installation of all “technology” within a project, tailormade to our client’s IT requirements. On completion of the project on-going support can be provided by MPR IT Solutions. Our clients benefit from our full understanding of their business, which allows us to provide day-to-day support with a simple and straight-forward choice of fixed price agreements. One firm, full responsibility!
Utilising our knowledge and experience; and partnering with major industry manufacturers, suppliers and service providers; MPR can plan, source, install, monitor and manage computer hardware, software and network systems. This maximises the benefits from infrastructure and allows businesses to gain a competitive edge, both now and in the future. Our approachable and experienced team offer honest and impartial advice through a consultative approach, ensuring the best decision is made by our clients.
MPR offers a range of services including:
- Day-to-day IT Support and Guidance
- Networks – Design, Installation and Support
- Server Infrastructure
- Management and Deployment of Virtual Servers
- Intelligent Wireless Networks
- Microsoft Office 365
- Cyber Essentials, Security Awareness Training and Penetration Testing
- Cyber Security Assessment Tools
- Structured and Fibre Optic Cabling
- Business Internet Connections
- Point-to-Point Wireless Solutions
- VOIP Telephony Systems
- Electronic Security – CCTV & Access Control
- IPTV distribution
For more information on how MPR IT Solutions or MPR Technical Services can support your business contact us today on 0800 030 20 30 option 1.Read more
by Nicki Dowsett in Anti-virus software, Audit Reviews, Back up solutions, cybercrime, Data Loss Prevention, Disaster Planning, Disaster Recovery, General, Helpdesk, Industry News, IT Support, IT Systems, Microsoft, Microsoft 365, Password Security, Ransomware, Remote working, Risk management, SaaS Protection, Security Policies, Software, Uncategorised, Windows 10, Windows 7, Windows Server 2012
By 2022 it is estimated that 70% of organisations will have suffered a business disruption due to unrecoverable data loss in a SaaS application.
More and more businesses are using SaaS (Software as a Service) such as Microsoft Office 365 or Google Workspace (formerly G Suite) it is often assumed that your data is backed up automatically and that these providers will hold all your data, BUT this is not the case. For example Microsoft state the following in their Service Level Agreement (SLA):
“Microsoft is not liable for data loss due to application outages, it is also not liable for data loss due to deprovisioned user accounts.
We recommend that you regularly backup your Content and Data that you store on the services or store using Third-Party Apps and Services.”
MPR IT Solutions invests time and resources to research the Technology market for all of our products and services to establish the best market offerings for our customers, so that you don’t need to.
Datto Saas Protection is a solution that will fit a large proportion of businesses using cloud platforms such as Microsoft Office 365 or Google Workspace (formerly G Suite).
70% of businesses that experience a large data loss will go out of business within a year. By implementing a back up solution today, you will minimise your risk.
Contact us on 0800 030 20 30 to discuss your options today.Read more
The National Cyber Security Agency is reporting an increase of bogus email and internet campaigns to users. With the current global pandemic and many people now working from home the criminals are taking full advantage of more people relying on email as a form of communication.
Over the years, MPR, have unfortunately dealt with a number of situations involving email and Internet campaigns and virus attachments. Now more than ever we ask that you be extra vigilant for any attachments that you receive.
If you do not know the sender – DO NOT OPEN ANY ATTACHMENT, the chances are it is a cyber crime campaign.
If you do know the sender – CHECK THIS IS AN ATTACHMENT YOU ARE EXPECTING, additionally take a close look at the email address. Often criminals will use an almost identical email address to trick people into opening files for example: firstname.lastname@example.org as opposed to the correct email email@example.com.
If you are unsure of any attachment from a known sender please contact the sender by phone to confirm they have in fact sent you an email.
With many of our customer now working from home, on either a personal computer or one provided by their employer – it is vital that all users ensure that anti-virus software is up to date. MPR IT strongly recommends Webroot as being the best on the current market. If you would like more information on Webroot please contact our sales team on 0800 030 20 30 option 1.
Our helpdesk team are committed to answering all queries as fast as we can and we appreciate your patience at this time. We would also like to thank each and everyone of our customers for their support during this busy time and we wish everyone well.Read more
Domain Registration and Web Hosting
Many businesses have an online presence, without one your business can go unnoticed. When a potential customer is looking for a new supplier or product the first place they will turn to now is most likely the internet.
Many of our clients register their domain names through MPR IT Solutions, and it is becoming increasingly commonplace to register a variety of different domain names for websites such as: .co.uk, .uk, .com, .net and .co.
In addition to registering Domain names, MPR IT Solutions also host many of our client websites.
Whilst you only need one website to promote your business, it is possible to have more than one domain name directed to that website. There are many reasons for this, the most common reason being the ability to secure your brand. By owning the different variations it means that no one else can buy these and create fake platforms. This can prove detrimental to your business profile.
With the registration of a variety of domain names you cannot only help to avoid scams but also increase your on-line presence. You are more likely to appear higher in google searches if you have more options for your website to redirect to. Ensuring any potential customers looking for your company can find it more easily.
Protecting your brand
A story from BBC News highlights the importance of retaining domain name ownership, where it has once been linked to your business and how your brand can be seriously affected. In this case a domain name was no longer required by Surrey County Council and released. However it is still referenced by a number of third party websites relating to Special Needs education. The domain, after being released was purchased by a company promoting adult content.
There is nothing that Surrey County Council can do to remove the adult content from this domain as they no longer have ownership of the domain name and therefore no rights to it. Additionally, it is very difficult to monitor which third party websites reference your domain names and this example shows exactly how this could be detrimental to your business brand.
Contact us today on 0800 030 20 30 or firstname.lastname@example.org to discuss the Domain registration and Web Hosting options we offer.Read more
Microsoft will be ending support and updates for two of their platforms in 2020. If you are currently using either Office 2010 or Windows 7, it is important to consider your options now.
Microsoft have recently announced that support for Office 2010 will be ending on 13th October 2020. This means that from this date there will be no further extension of updates on this package.
Whilst Office 2010 will still continue to function it does mean that you will be at risk of potentially harmful and serious security risks. We recommend that you look to upgrading to Microsoft Office 365 as a replacement.
MPR IT Solutions are an official Microsoft Cloud Accelerate Partner and Small Business Specialist. This means we are trained in a number of Microsoft Competencies that directly relate to implementing, migrating and configuring your Office 365 solution. We have vast experience in migrating businesses over to Office 365 and ensure minimal disruption to your daily tasks.
Secondly support will be ending on 14 January 2020 for the operating system Windows 7. Available since 2009, there have been a number of updates since the launch, with the current recommended version Windows 10 now on the market. Please see our earlier blog explaining this.
If you are using Windows 7, either on a personal computer or at your business, now is the time to consider upgrading to Windows 10. However, before you make the move, it is imperative that you consider any 3rd party software programme installed on your pc/laptop and hardware such as printers, scanners etc. as these may not be compatible. You will also need to consider the hardware resources available, as Windows 10 is a powerful operating system and therefore requires a large amount of RAM installed.
Our team of experts can audit all of your software packages (e.g Sage) and hardware (e.g RAM, printers and scanners) to ensure these are compatible and where they may not be. To upgrade without taking this into consideration, you may find that it becomes time consuming and more costly to rectify the issues.
For more information and to discuss your options to upgrade either of these Microsoft products please contact our team on 0800 030 20 30 or email email@example.comRead more
Working with a wide variety of businesses, MPR is often asked which is the best available and the most suitable antivirus protection. The team at MPR IT review new technology and software regularly to ensure that not only are we are able to offer impartial advice but also the most suitable and cost-effective solution for all customers.
The market for antiviral software is wide and varied for both home or office options. It can become confusing and time consuming in making the right decision as to which is best for you. From our experience over the last 11 years and the changing threats to cyber security we have researched and reviewed the options for antiviral software and can recommend Webroot as the best and more comprehensive package available presently.
With simple security management Webroot offers Predictive Threat Intelligence, keeping end users safe and productive by blocking malicious inbound traffic and stopping phishing in its tracks
Founded in 1997, Webroot has been protecting businesses and home users worldwide for over 20 years. Offering experience and expertise by innovating, refining, and applying machine learning for effective cybersecurity since 2007. In 2011 Webroot became fully cloud-based since 2011.
Despite numerous attacks and news stories there continues to be a rise on cyber attacks throughout the world. While a large number, of businesses are becoming more aware of the potential threat to malware and ransomware, the criminal organisations are constantly adapting the ways in which they can attack your networks. Webroot can protect your business both in the office and out and about with the mobile security option.
To discuss how your business can benefit from Webroot for your antivirus software please contact our Sales team on 0800 030 20 30 option 2 or email firstname.lastname@example.orgRead more
March Team Member of the Month
Each month the team at MPR IT are asked to put forward their nomination for Team Member of the Month and their reasoning behind the decision.
We are pleased to announce that this months winner is none other than Bill Van Doorn. Having been with us since 2015, Bill joined us to work and support the Tech team.
Bill came out on top of a close battle between several employees, here are some of the comments from the team:
“Always available to help.”
“My go to guy whatever the problem.”
Originally from Holland, Bill moved to the UK to join the team at MPR IT. Starting his career in IT in Holland, when the industry changed in the early 2000’s he decided to leave IT.
Following his passion for cooking, he trained as a chef working his way up from Sous chef to Head chef in various restaurants with expertise in classic French and Italian cooking. After 10 years in the profession he decided he was not enjoying it as much as he had been. So decided to get back into IT, so he packed up, left everything behind and moved to Ashford to start a new chapter in his life.
Bill is a very busy person outside of his work life and is also a music producer and has co-founded his production company. He also is very interested in on-line gaming. And still loves to cook for friends and family – not forgetting the team in the office!
Since joining MPR IT he has taken on the role on the Tech helpdesk and is also responsible for our stock room due to his great organisational skills. He continues to further his knowledge in IT studying in his spare time and is pleased to have made the move to work within the team .
Congratulations Bill – Well deserved winner.Read more
MPR IT Solutions provides premier versatile IT solutions and support for businesses in London & the South East. With 10 years in a highly competitive industry, we have a wealth of knowledge and experience. Listening to our clients is key to providing the high quality of support that our clients find invaluable and unmatched.
Feedback from our clients informs us that with the fast-moving pace of technology, ensuring an office has the latest and most efficient hardware, can be both time consuming and costly. After listening to the feedback we have researched the industry to find a superior solution for this predicament. We are now pleased to announce that we are able to offer a new service, called Tech-as-a-Service, through our trusted partner TechData.
Tech-as-a-Service allows you to combine your hardware, software, and services into a single solution. Giving you access to the latest technology, optimising your IT budget, and simplifying your invoicing with simple monthly payments.
The key benefits of using Tech-as-a-Service include:
- Predictable, lower costs
- Access to the latest technology and employee experience
- Unburdened IT and day-to-day management
- Flexibility to add or remove technology hardware according to demand
The one-off total cost for the hardware and labour would be £13,104.00. By using Tech-as-a-Service you can spread the cost over 36 months, including interest you would make monthly payments of £401.00.
Look at how this breakdown can optimise budgets with an affordable and straightforward subscription:
- £401.00 per Month
- £92.53 per Week
- £13.21 per Day
- £0.62 per Seat per Day
In addition to hardware we can also offer software services for your business. Our team of experts regularly review the market leaders in all solutions that we offer and work hard to ensure that we are providing the best services to our clients. Recommended software packages include:
Tech-as-a-Service can offer subscriptions to these packages over 36 months as opposed to making it more cost effective and affordable, meaning your business can benefit to the best products on the market.
To find out more on how Tech-as-a-Service can benefit your company, please contact our Sales Team on 0800 030 20 30 option 2 or email email@example.comRead more
Team Member of the Month
Each month the team at MPR IT are asked to put forward their nomination for Team Member of the month and their reasoning behind the decision.
James Thompson has been voted as January 2019 Team Member of the Month. James has been with MPR IT for two months in the role of Senior Installations Engineer. James has been working in IT for six so has a wide range of knowledge to support our well established team.
Winning by just one vote, James came out on top of a close battle between six employees. Some of the comments from his peers include:
“Started the job running, just gets on with it.”
“Brings a wealth of knowledge and experience to MPR.”
“Hard working and efficient.”