Technology issues should not slow your business down. That is why MPR IT Solutions is introducing Milo, our new AI support assistant, available directly through Microsoft Teams.
Milo gives your users a quick and simple way to ask questions, get guidance, and raise support requests at any time of day.
Most importantly, Milo does not replace the MPR team. He works alongside our service desk and engineers to help users get support sooner, while ensuring specialist help is always available when it is needed.
Whether it is a routine question, an everyday IT issue, or something that needs escalating, Milo helps make the support journey faster, clearer, and easier for everyone.
When an engineer is required, your request will still be handled by the MPR team under your existing support agreement.
✅ Support in Microsoft Teams
Users can chat with Milo directly in Microsoft Teams, making it easy to get help without picking up the phone or sending an email.
✅ Instant Answers to Everyday Questions
From software guidance and password assistance to common IT questions, Milo can provide immediate, practical support whenever it is needed.
✅ Automatic Ticket Logging
If more help is needed, Milo can create a support ticket and pass the relevant details to our service desk, helping the team pick things up quickly.
✅ Faster Resolution for Routine Issues
Many everyday support requests can be handled straight away, helping users get back to work with less disruption.
✅ Available 24/7
Milo is available around the clock, giving users another route to support whenever questions arise.
Milo helps reduce delays by giving users instant support where possible and collecting the right information when a request needs to be passed to the MPR team.
This means fewer delays, less back-and-forth, and a smoother experience from the moment a user asks for help.
With Milo, support can be:
That helps users receive the right support more quickly, while giving our technical specialists more time to focus on the issues that need their expertise.
When you need a person, Milo makes sure your request reaches the right MPR engineer with all the information they need.
Milo brings together the speed and availability of AI with the experience of MPR’s service desk and engineering teams.
He can help with common questions and routine requests straight away, while ensuring anything more complex reaches the right MPR specialist with the information they need.
It is a smarter, more responsive way to deliver IT support, giving your users another easy way to get help while keeping MPR’s expert team at the heart of the service.
Available 24/7 through Microsoft Teams. Backed by MPR’s engineers. Ready whenever your users need support.
We are excited to introduce Milo as a friendly new way to make IT support even easier, helping your team get the answers they need while keeping MPR’s expert support close at hand.